Rocket.Chat/app/livechat/server/lib/analytics/agents.js

import { LivechatRooms, LivechatAgentActivity } from '../../../../models/server/raw';

const findAllAverageServiceTimeAsync = async ({
	start,
	end,
	options = {},
}) => {
	if (!start || !end) {
		throw new Error('"start" and "end" must be provided');
	}
	const total = await LivechatRooms.findAllAverageServiceTimeByAgents({ start, end, onlyCount: true }).toArray();
	return {
		agents: await LivechatRooms.findAllAverageServiceTimeByAgents({ start, end, options }).toArray(),
		total: total.length ? total[0].total : 0,
	};
};

const findAllServiceTimeAsync = async ({
	start,
	end,
	options = {},
}) => {
	if (!start || !end) {
		throw new Error('"start" and "end" must be provided');
	}
	const total = await LivechatRooms.findAllServiceTimeByAgent({ start, end, onlyCount: true }).toArray();
	return {
		agents: await LivechatRooms.findAllServiceTimeByAgent({ start, end, options }).toArray(),
		total: total.length ? total[0].total : 0,
	};
};

const findAvailableServiceTimeHistoryAsync = async ({
	start,
	end,
	fullReport,
	options = {},
}) => {
	if (!start || !end) {
		throw new Error('"start" and "end" must be provided');
	}
	const total = await LivechatAgentActivity.findAvailableServiceTimeHistory({ start, end, fullReport, onlyCount: true }).toArray();
	return {
		agents: await LivechatAgentActivity.findAvailableServiceTimeHistory({ start, end, fullReport, options }).toArray(),
		total: total.length ? total[0].total : 0,
	};
};

export const findAllAverageServiceTime = ({ start, end, options }) => Promise.await(findAllAverageServiceTimeAsync({ start, end, options }));
export const findAllServiceTime = ({ start, end, options }) => Promise.await(findAllServiceTimeAsync({ start, end, options }));
export const findAvailableServiceTimeHistory = ({ start, end, fullReport, options }) => Promise.await(findAvailableServiceTimeHistoryAsync({ start, end, fullReport, options }));