diff --git a/apps/meteor/client/hooks/quickActions/useChatForwardQuickAction.ts b/apps/meteor/client/hooks/quickActions/useChatForwardQuickAction.ts
new file mode 100644
index 00000000000..9d686a96aaf
--- /dev/null
+++ b/apps/meteor/client/hooks/quickActions/useChatForwardQuickAction.ts
@@ -0,0 +1,16 @@
+import { useMemo } from 'react';
+
+import { QuickActionsEnum, type QuickActionsActionConfig } from '../../views/room/lib/quickActions';
+
+export const useChatForwardQuickAction = (): QuickActionsActionConfig => {
+	return useMemo(
+		() => ({
+			groups: ['live'],
+			id: QuickActionsEnum.ChatForward,
+			title: 'Forward_chat',
+			icon: 'balloon-arrow-top-right',
+			order: 2,
+		}),
+		[],
+	);
+};
diff --git a/apps/meteor/client/hooks/quickActions/useCloseChatQuickAction.ts b/apps/meteor/client/hooks/quickActions/useCloseChatQuickAction.ts
new file mode 100644
index 00000000000..bce23ebe508
--- /dev/null
+++ b/apps/meteor/client/hooks/quickActions/useCloseChatQuickAction.ts
@@ -0,0 +1,17 @@
+import { useMemo } from 'react';
+
+import { QuickActionsEnum, type QuickActionsActionConfig } from '../../views/room/lib/quickActions';
+
+export const useCloseChatQuickAction = (): QuickActionsActionConfig => {
+	return useMemo(
+		() => ({
+			groups: ['live'],
+			id: QuickActionsEnum.CloseChat,
+			title: 'End_conversation',
+			icon: 'balloon-close-top-right',
+			order: 5,
+			color: 'danger',
+		}),
+		[],
+	);
+};
diff --git a/apps/meteor/client/hooks/quickActions/useMoveQueueQuickAction.ts b/apps/meteor/client/hooks/quickActions/useMoveQueueQuickAction.ts
new file mode 100644
index 00000000000..5ae4cf6b50e
--- /dev/null
+++ b/apps/meteor/client/hooks/quickActions/useMoveQueueQuickAction.ts
@@ -0,0 +1,16 @@
+import { useMemo } from 'react';
+
+import { QuickActionsEnum, type QuickActionsActionConfig } from '../../views/room/lib/quickActions';
+
+export const useMoveQueueQuickAction = (): QuickActionsActionConfig => {
+	return useMemo(
+		() => ({
+			groups: ['live'],
+			id: QuickActionsEnum.MoveQueue,
+			title: 'Move_queue',
+			icon: 'burger-arrow-left',
+			order: 1,
+		}),
+		[],
+	);
+};
diff --git a/apps/meteor/client/hooks/quickActions/useTranscriptQuickAction.ts b/apps/meteor/client/hooks/quickActions/useTranscriptQuickAction.ts
new file mode 100644
index 00000000000..7d0a003a21a
--- /dev/null
+++ b/apps/meteor/client/hooks/quickActions/useTranscriptQuickAction.ts
@@ -0,0 +1,28 @@
+import { useMemo } from 'react';
+
+import type { QuickActionsActionConfig } from '../../views/room/lib/quickActions';
+import { QuickActionsEnum } from '../../views/room/lib/quickActions';
+
+export const useTranscriptQuickAction = (): QuickActionsActionConfig => {
+	return useMemo(
+		() => ({
+			groups: ['live'],
+			id: QuickActionsEnum.Transcript,
+			title: 'Send_transcript',
+			icon: 'mail-arrow-top-right',
+			order: 3,
+			options: [
+				{ label: 'Send_via_email', id: QuickActionsEnum.TranscriptEmail },
+				{
+					label: 'Export_as_PDF',
+					id: QuickActionsEnum.TranscriptPDF,
+					validate: (room) => ({
+						tooltip: 'Export_enabled_at_the_end_of_the_conversation',
+						value: !room?.open,
+					}),
+				},
+			],
+		}),
+		[],
+	);
+};
diff --git a/apps/meteor/client/ui.ts b/apps/meteor/client/ui.ts
index b69661d50e6..5fbde8626eb 100644
--- a/apps/meteor/client/ui.ts
+++ b/apps/meteor/client/ui.ts
@@ -1,6 +1,11 @@
+import { useOnHoldChatQuickAction } from '../ee/client/hooks/quickActions/useOnHoldChatQuickAction';
 import { useCallsRoomAction } from '../ee/client/hooks/roomActions/useCallsRoomAction';
 import { useCannedResponsesRoomAction } from '../ee/client/hooks/roomActions/useCannedResponsesRoomAction';
 import { useGameCenterRoomAction } from '../ee/client/hooks/roomActions/useGameCenterRoomAction';
+import { useChatForwardQuickAction } from './hooks/quickActions/useChatForwardQuickAction';
+import { useCloseChatQuickAction } from './hooks/quickActions/useCloseChatQuickAction';
+import { useMoveQueueQuickAction } from './hooks/quickActions/useMoveQueueQuickAction';
+import { useTranscriptQuickAction } from './hooks/quickActions/useTranscriptQuickAction';
 import { useAutotranslateRoomAction } from './hooks/roomActions/useAutotranslateRoomAction';
 import { useChannelSettingsRoomAction } from './hooks/roomActions/useChannelSettingsRoomAction';
 import { useCleanHistoryRoomAction } from './hooks/roomActions/useCleanHistoryRoomAction';
@@ -30,6 +35,7 @@ import { useUserInfoRoomAction } from './hooks/roomActions/useUserInfoRoomAction
 import { useVoIPRoomInfoRoomAction } from './hooks/roomActions/useVoIPRoomInfoRoomAction';
 import { useWebRTCVideoRoomAction } from './hooks/roomActions/useWebRTCVideoRoomAction';
 import type { ToolboxActionConfig } from './views/room/lib/Toolbox';
+import type { QuickActionsActionConfig } from './views/room/lib/quickActions';
 
 export const roomActionHooks = [
 	useAutotranslateRoomAction,
@@ -64,3 +70,11 @@ export const roomActionHooks = [
 	useVoIPRoomInfoRoomAction,
 	useWebRTCVideoRoomAction,
 ] satisfies (() => ToolboxActionConfig | undefined)[];
+
+export const quickActionHooks = [
+	useMoveQueueQuickAction,
+	useChatForwardQuickAction,
+	useTranscriptQuickAction,
+	useCloseChatQuickAction,
+	useOnHoldChatQuickAction,
+] satisfies (() => QuickActionsActionConfig | undefined)[];
diff --git a/apps/meteor/client/views/room/Header/Omnichannel/OmnichannelRoomHeader.tsx b/apps/meteor/client/views/room/Header/Omnichannel/OmnichannelRoomHeader.tsx
index a78e7c7546e..cc7df975051 100644
--- a/apps/meteor/client/views/room/Header/Omnichannel/OmnichannelRoomHeader.tsx
+++ b/apps/meteor/client/views/room/Header/Omnichannel/OmnichannelRoomHeader.tsx
@@ -48,9 +48,9 @@ const OmnichannelRoomHeader: FC<OmnichannelRoomHeaderProps> = ({ slots: parentSl
 					<BackButton routeName={currentRouteName} />
 				</HeaderToolbox>
 			),
-			posContent: <QuickActions room={room} />,
+			posContent: <QuickActions />,
 		}),
-		[isMobile, currentRouteName, parentSlot, room],
+		[isMobile, currentRouteName, parentSlot],
 	);
 
 	return (
diff --git a/apps/meteor/client/views/room/Header/Omnichannel/QuickActions/ToolBoxActionOptions.tsx b/apps/meteor/client/views/room/Header/Omnichannel/QuickActions/QuickActionOptions.tsx
similarity index 82%
rename from apps/meteor/client/views/room/Header/Omnichannel/QuickActions/ToolBoxActionOptions.tsx
rename to apps/meteor/client/views/room/Header/Omnichannel/QuickActions/QuickActionOptions.tsx
index 96b41cb0df5..c591e615042 100644
--- a/apps/meteor/client/views/room/Header/Omnichannel/QuickActions/ToolBoxActionOptions.tsx
+++ b/apps/meteor/client/views/room/Header/Omnichannel/QuickActions/QuickActionOptions.tsx
@@ -2,19 +2,18 @@ import type { IOmnichannelRoom } from '@rocket.chat/core-typings';
 import { Box, Dropdown, Option } from '@rocket.chat/fuselage';
 import { HeaderToolboxAction } from '@rocket.chat/ui-client';
 import { useTranslation } from '@rocket.chat/ui-contexts';
-import type { FC } from 'react';
 import React, { memo, useRef } from 'react';
 
 import { useDropdownVisibility } from '../../../../../sidebar/header/hooks/useDropdownVisibility';
-import type { QuickActionsActionOptions } from '../../../lib/QuickActions';
+import type { QuickActionsActionOptions } from '../../../lib/quickActions';
 
-type ToolBoxActionOptionsProps = {
+type QuickActionOptionsProps = {
 	options: QuickActionsActionOptions;
 	action: (id: string) => void;
 	room: IOmnichannelRoom;
 };
 
-const ToolBoxActionOptions: FC<ToolBoxActionOptionsProps> = ({ options, room, action, ...props }) => {
+const QuickActionOptions = ({ options, room, action, ...props }: QuickActionOptionsProps) => {
 	const t = useTranslation();
 	const reference = useRef(null);
 	const target = useRef(null);
@@ -46,4 +45,4 @@ const ToolBoxActionOptions: FC<ToolBoxActionOptionsProps> = ({ options, room, ac
 	);
 };
 
-export default memo(ToolBoxActionOptions);
+export default memo(QuickActionOptions);
diff --git a/apps/meteor/client/views/room/Header/Omnichannel/QuickActions/QuickActions.tsx b/apps/meteor/client/views/room/Header/Omnichannel/QuickActions/QuickActions.tsx
index 65d0282e6de..b46a07555c6 100644
--- a/apps/meteor/client/views/room/Header/Omnichannel/QuickActions/QuickActions.tsx
+++ b/apps/meteor/client/views/room/Header/Omnichannel/QuickActions/QuickActions.tsx
@@ -1,25 +1,25 @@
-import type { IOmnichannelRoom } from '@rocket.chat/core-typings';
 import type { Box } from '@rocket.chat/fuselage';
 import { HeaderToolbox, HeaderToolboxAction, HeaderToolboxDivider } from '@rocket.chat/ui-client';
 import { useTranslation } from '@rocket.chat/ui-contexts';
-import type { FC, ComponentProps } from 'react';
+import type { ComponentProps } from 'react';
 import React, { memo } from 'react';
 
-import ToolBoxActionOptions from './ToolBoxActionOptions';
+import { useOmnichannelRoom } from '../../../contexts/RoomContext';
+import QuickActionOptions from './QuickActionOptions';
 import { useQuickActions } from './hooks/useQuickActions';
 
 type QuickActionsProps = {
-	room: IOmnichannelRoom;
 	className?: ComponentProps<typeof Box>['className'];
 };
 
-const QuickActions: FC<QuickActionsProps> = ({ room, className }) => {
+const QuickActions = ({ className }: QuickActionsProps) => {
 	const t = useTranslation();
-	const { visibleActions, actionDefault } = useQuickActions(room);
+	const room = useOmnichannelRoom();
+	const { quickActions, actionDefault } = useQuickActions();
 
 	return (
 		<HeaderToolbox aria-label={t('Omnichannel_quick_actions')}>
-			{visibleActions.map(({ id, color, icon, title, action = actionDefault, options }, index) => {
+			{quickActions.map(({ id, color, icon, title, action = actionDefault, options }, index) => {
 				const props = {
 					id,
 					icon,
@@ -33,12 +33,12 @@ const QuickActions: FC<QuickActionsProps> = ({ room, className }) => {
 				};
 
 				if (options) {
-					return <ToolBoxActionOptions options={options} {...props} key={id} />;
+					return <QuickActionOptions options={options} {...props} key={id} />;
 				}
 
 				return <HeaderToolboxAction {...props} key={id} />;
 			})}
-			{visibleActions.length > 0 && <HeaderToolboxDivider />}
+			{quickActions.length > 0 && <HeaderToolboxDivider />}
 		</HeaderToolbox>
 	);
 };
diff --git a/apps/meteor/client/views/room/Header/Omnichannel/QuickActions/hooks/useQuickActions.tsx b/apps/meteor/client/views/room/Header/Omnichannel/QuickActions/hooks/useQuickActions.tsx
index c8b642e56d9..880a4bea5c8 100644
--- a/apps/meteor/client/views/room/Header/Omnichannel/QuickActions/hooks/useQuickActions.tsx
+++ b/apps/meteor/client/views/room/Header/Omnichannel/QuickActions/hooks/useQuickActions.tsx
@@ -1,4 +1,3 @@
-import type { IOmnichannelRoom } from '@rocket.chat/core-typings';
 import { useMutableCallback } from '@rocket.chat/fuselage-hooks';
 import {
 	useSetModal,
@@ -24,26 +23,23 @@ import ForwardChatModal from '../../../../../../components/Omnichannel/modals/Fo
 import ReturnChatQueueModal from '../../../../../../components/Omnichannel/modals/ReturnChatQueueModal';
 import TranscriptModal from '../../../../../../components/Omnichannel/modals/TranscriptModal';
 import { useOmnichannelRouteConfig } from '../../../../../../hooks/omnichannel/useOmnichannelRouteConfig';
-import type { QuickActionsActionConfig } from '../../../../lib/QuickActions';
-import { QuickActionsEnum } from '../../../../lib/QuickActions';
-import { useQuickActionsContext } from '../../../../lib/QuickActions/QuickActionsContext';
+import { quickActionHooks } from '../../../../../../ui';
+import { useOmnichannelRoom } from '../../../../contexts/RoomContext';
+import type { QuickActionsActionConfig } from '../../../../lib/quickActions';
+import { QuickActionsEnum } from '../../../../lib/quickActions';
 import { usePutChatOnHoldMutation } from './usePutChatOnHoldMutation';
 import { useReturnChatToQueueMutation } from './useReturnChatToQueueMutation';
 
-export const useQuickActions = (
-	room: IOmnichannelRoom,
-): {
-	visibleActions: QuickActionsActionConfig[];
-	actionDefault: (e: unknown) => void;
-	getAction: (id: string) => void;
+export const useQuickActions = (): {
+	quickActions: QuickActionsActionConfig[];
+	actionDefault: (actionId: string) => void;
 } => {
+	const room = useOmnichannelRoom();
 	const setModal = useSetModal();
 	const router = useRouter();
 
 	const t = useTranslation();
 	const dispatchToastMessage = useToastMessageDispatch();
-	const context = useQuickActionsContext();
-	const actions = (Array.from(context.actions.values()) as QuickActionsActionConfig[]).sort((a, b) => (a.order || 0) - (b.order || 0));
 
 	const [onHoldModalActive, setOnHoldModalActive] = useState(false);
 
@@ -337,21 +333,22 @@ export const useQuickActions = (
 		return false;
 	};
 
-	const visibleActions = actions.filter((action) => {
-		const { options, id } = action;
-		if (options) {
-			action.options = options.filter(({ id }) => hasPermissionButtons(id));
-		}
-		return hasPermissionButtons(id);
-	});
+	const quickActions = quickActionHooks
+		.map((quickActionHook) => quickActionHook())
+		.filter((quickAction): quickAction is QuickActionsActionConfig => !!quickAction)
+		.filter((action) => {
+			const { options, id } = action;
+			if (options) {
+				action.options = options.filter(({ id }) => hasPermissionButtons(id));
+			}
 
-	const actionDefault = useMutableCallback((actionId) => {
-		handleAction(actionId);
-	});
+			return hasPermissionButtons(id);
+		})
+		.sort((a, b) => (a.order ?? 0) - (b.order ?? 0));
 
-	const getAction = useMutableCallback((id) => {
-		handleAction(id);
+	const actionDefault = useMutableCallback((actionId: string) => {
+		handleAction(actionId);
 	});
 
-	return { visibleActions, actionDefault, getAction };
+	return { quickActions, actionDefault };
 };
diff --git a/apps/meteor/client/views/room/Header/Omnichannel/QuickActions/index.ts b/apps/meteor/client/views/room/Header/Omnichannel/QuickActions/index.ts
index 128c5683366..5ec9f10150e 100644
--- a/apps/meteor/client/views/room/Header/Omnichannel/QuickActions/index.ts
+++ b/apps/meteor/client/views/room/Header/Omnichannel/QuickActions/index.ts
@@ -1 +1,3 @@
-export { default } from './QuickActions';
+import { lazy } from 'react';
+
+export default lazy(() => import('./QuickActions'));
diff --git a/apps/meteor/client/views/room/lib/QuickActions/QuickActionsContext.tsx b/apps/meteor/client/views/room/lib/QuickActions/QuickActionsContext.tsx
deleted file mode 100644
index 669fdf43e08..00000000000
--- a/apps/meteor/client/views/room/lib/QuickActions/QuickActionsContext.tsx
+++ /dev/null
@@ -1,21 +0,0 @@
-import type { EventHandlerOf } from '@rocket.chat/emitter';
-import { createContext, useContext } from 'react';
-
-import type { QuickActionsActionConfig, QuickActionsAction, Events } from '.';
-import { actions, listen } from '.';
-
-import './defaultActions';
-
-type QuickActionsEventHandler = (handler: EventHandlerOf<Events, 'change'>) => unknown;
-
-type QuickActionsContextValue = {
-	actions: Map<QuickActionsActionConfig['id'], QuickActionsAction>;
-	listen: QuickActionsEventHandler;
-};
-
-const QuickActionsContext = createContext<QuickActionsContextValue>({
-	actions,
-	listen,
-});
-
-export const useQuickActionsContext = (): QuickActionsContextValue => useContext(QuickActionsContext);
diff --git a/apps/meteor/client/views/room/lib/QuickActions/defaultActions.ts b/apps/meteor/client/views/room/lib/QuickActions/defaultActions.ts
deleted file mode 100644
index e328c1b7dad..00000000000
--- a/apps/meteor/client/views/room/lib/QuickActions/defaultActions.ts
+++ /dev/null
@@ -1,45 +0,0 @@
-import { addAction, QuickActionsEnum } from '.';
-
-addAction(QuickActionsEnum.MoveQueue, {
-	groups: ['live'],
-	id: QuickActionsEnum.MoveQueue,
-	title: 'Move_queue',
-	icon: 'burger-arrow-left',
-	order: 1,
-});
-
-addAction(QuickActionsEnum.ChatForward, {
-	groups: ['live'],
-	id: QuickActionsEnum.ChatForward,
-	title: 'Forward_chat',
-	icon: 'balloon-arrow-top-right',
-	order: 2,
-});
-
-addAction(QuickActionsEnum.Transcript, {
-	groups: ['live'],
-	id: QuickActionsEnum.Transcript,
-	title: 'Send_transcript',
-	icon: 'mail-arrow-top-right',
-	order: 3,
-	options: [
-		{ label: 'Send_via_email', id: QuickActionsEnum.TranscriptEmail },
-		{
-			label: 'Export_as_PDF',
-			id: QuickActionsEnum.TranscriptPDF,
-			validate: (room) => ({
-				tooltip: 'Export_enabled_at_the_end_of_the_conversation',
-				value: !room?.open,
-			}),
-		},
-	],
-});
-
-addAction(QuickActionsEnum.CloseChat, {
-	groups: ['live'],
-	id: QuickActionsEnum.CloseChat,
-	title: 'End_conversation',
-	icon: 'balloon-close-top-right',
-	order: 5,
-	color: 'danger',
-});
diff --git a/apps/meteor/client/views/room/lib/Toolbox/index.tsx b/apps/meteor/client/views/room/lib/Toolbox/index.tsx
index 06f18c9e90b..a805172d63e 100644
--- a/apps/meteor/client/views/room/lib/Toolbox/index.tsx
+++ b/apps/meteor/client/views/room/lib/Toolbox/index.tsx
@@ -46,8 +46,8 @@ export type ToolboxActionConfig = {
 
 export type ToolboxAction = ToolboxHook | ToolboxActionConfig;
 
-const { listen, add: addAction, store: actions } = generator<ToolboxAction>();
+const { listen, store: actions } = generator<ToolboxAction>();
 
 export type Events = GeneratorEvents<ToolboxAction>;
 
-export { listen, addAction, actions };
+export { listen, actions };
diff --git a/apps/meteor/client/views/room/lib/QuickActions/index.tsx b/apps/meteor/client/views/room/lib/quickActions.tsx
similarity index 54%
rename from apps/meteor/client/views/room/lib/QuickActions/index.tsx
rename to apps/meteor/client/views/room/lib/quickActions.tsx
index 9f3a67f207d..5fc23f41057 100644
--- a/apps/meteor/client/views/room/lib/QuickActions/index.tsx
+++ b/apps/meteor/client/views/room/lib/quickActions.tsx
@@ -1,12 +1,7 @@
 import type { IRoom } from '@rocket.chat/core-typings';
+import type { Keys as IconName } from '@rocket.chat/icons';
 import type { TranslationKey } from '@rocket.chat/ui-contexts';
 
-import type { ToolboxActionConfig } from '../Toolbox';
-import type { Events as GeneratorEvents } from '../Toolbox/generator';
-import { generator } from '../Toolbox/generator';
-
-type QuickActionsHook = ({ room }: { room: IRoom }) => QuickActionsActionConfig | null;
-
 export type QuickActionsActionOptions = Array<{
 	id: string;
 	label: TranslationKey;
@@ -14,21 +9,18 @@ export type QuickActionsActionOptions = Array<{
 	validate?: (room: IRoom) => { value: boolean; tooltip: TranslationKey };
 }>;
 
-export type QuickActionsActionConfig = ToolboxActionConfig & {
+export type QuickActionsActionConfig = {
+	id: string;
+	icon?: IconName;
+	title: TranslationKey;
+	order?: number;
+	featured?: boolean;
 	action?: (id?: QuickActionsActionConfig['id']) => void;
 	groups: Array<'live'>;
 	color?: string;
 	options?: QuickActionsActionOptions;
 };
 
-export type QuickActionsAction = QuickActionsHook | QuickActionsActionConfig;
-
-const { listen, add: addAction, remove: deleteAction, store: actions } = generator<QuickActionsAction>();
-
-export type Events = GeneratorEvents<QuickActionsAction>;
-
-export { listen, addAction, deleteAction, actions };
-
 export enum QuickActionsEnum {
 	MoveQueue = 'rocket-move-to-queue',
 	ChatForward = 'rocket-chat-forward',
diff --git a/apps/meteor/ee/app/livechat-enterprise/client/index.js b/apps/meteor/ee/app/livechat-enterprise/client/index.js
deleted file mode 100644
index 5266c01d9e9..00000000000
--- a/apps/meteor/ee/app/livechat-enterprise/client/index.js
+++ /dev/null
@@ -1,14 +0,0 @@
-import { hasLicense } from '../../license/client';
-import '../lib/messageTypes';
-import './startup';
-
-hasLicense('livechat-enterprise').then((enabled) => {
-	if (!enabled) {
-		return;
-	}
-
-	require('./views/livechatSideNavItems');
-	require('./views/business-hours/Multiple');
-	require('../lib/QuickActions/defaultActions');
-	require('./messageTypes');
-});
diff --git a/apps/meteor/ee/app/livechat-enterprise/client/index.ts b/apps/meteor/ee/app/livechat-enterprise/client/index.ts
new file mode 100644
index 00000000000..1fc3ef70413
--- /dev/null
+++ b/apps/meteor/ee/app/livechat-enterprise/client/index.ts
@@ -0,0 +1,11 @@
+import { hasLicense } from '../../license/client';
+import '../lib/messageTypes';
+import './startup';
+
+void hasLicense('livechat-enterprise').then((enabled) => {
+	if (!enabled) {
+		return;
+	}
+
+	return Promise.all([import('./views/livechatSideNavItems'), import('./views/business-hours/Multiple'), import('./messageTypes')]);
+});
diff --git a/apps/meteor/ee/app/livechat-enterprise/lib/QuickActions/defaultActions.ts b/apps/meteor/ee/app/livechat-enterprise/lib/QuickActions/defaultActions.ts
deleted file mode 100644
index e592689f22e..00000000000
--- a/apps/meteor/ee/app/livechat-enterprise/lib/QuickActions/defaultActions.ts
+++ /dev/null
@@ -1,9 +0,0 @@
-import { addAction, QuickActionsEnum } from '../../../../../client/views/room/lib/QuickActions';
-
-addAction(QuickActionsEnum.OnHoldChat, {
-	groups: ['live'],
-	id: QuickActionsEnum.OnHoldChat,
-	title: 'Omnichannel_onHold_Chat',
-	icon: 'pause-unfilled',
-	order: 4,
-});
diff --git a/apps/meteor/ee/client/hooks/quickActions/useOnHoldChatQuickAction.ts b/apps/meteor/ee/client/hooks/quickActions/useOnHoldChatQuickAction.ts
new file mode 100644
index 00000000000..7a3f5bbd51f
--- /dev/null
+++ b/apps/meteor/ee/client/hooks/quickActions/useOnHoldChatQuickAction.ts
@@ -0,0 +1,22 @@
+import { useMemo } from 'react';
+
+import { QuickActionsEnum, type QuickActionsActionConfig } from '../../../../client/views/room/lib/quickActions';
+import { useHasLicenseModule } from '../useHasLicenseModule';
+
+export const useOnHoldChatQuickAction = (): QuickActionsActionConfig | undefined => {
+	const licensed = useHasLicenseModule('livechat-enterprise') === true;
+
+	return useMemo(() => {
+		if (!licensed) {
+			return undefined;
+		}
+
+		return {
+			groups: ['live'],
+			id: QuickActionsEnum.OnHoldChat,
+			title: 'Omnichannel_onHold_Chat',
+			icon: 'pause-unfilled',
+			order: 4,
+		};
+	}, [licensed]);
+};