[NEW] Option on livechat departments to ensure a chat has tags before closing (#15752)

app/livechat/client/views/app/livechatDepartmentForm.html

@@ -44,7 +44,13 @@
 									<label><input type="radio" name="showOnOfflineForm" value="0" checked="{{showOnOfflineForm false}}" /> {{_ "No"}}</label>
 								</div>
 							</div>
-
+							<div class="input-line">
+								<label>{{_ "Request_tag_before_closing_chat"}}</label>
+								<div>
+									<label><input type="radio" name="requestTagBeforeClosingChat" value="1" checked="{{$eq requestTagBeforeClosingChat true}}" /> {{_ "Yes"}}</label>
+									<label><input type="radio" name="requestTagBeforeClosingChat" value="0" checked="{{$eq requestTagBeforeClosingChat false}}" /> {{_ "No"}}</label>
+								</div>
+							</div>
 							{{#if customFieldsTemplate}}
 								{{> Template.dynamic template=customFieldsTemplate data=data }}
 							{{/if}}

app/livechat/client/views/app/livechatDepartmentForm.js

@@ -29,6 +29,10 @@ Template.livechatDepartmentForm.helpers({
 		const department = Template.instance().department.get();
 		return department.showOnOfflineForm === value || (department.showOnOfflineForm === undefined && value === true);
 	},
+	requestTagBeforeClosingChat() {
+		const department = Template.instance().department.get();
+		return !!(department && department.requestTagBeforeClosingChat);
+	},
 	customFieldsTemplate() {
 		return getCustomFormTemplate('livechatDepartmentForm');
 	},
@@ -81,6 +85,7 @@ Template.livechatDepartmentForm.events({
 			const showOnRegistration = instance.$('input[name=showOnRegistration]:checked').val();
 			const email = instance.$('input[name=email]').val();
 			const showOnOfflineForm = instance.$('input[name=showOnOfflineForm]:checked').val();
+			const requestTagBeforeClosingChat = instance.$('input[name=requestTagBeforeClosingChat]:checked').val();
 
 			if (enabled !== '1' && enabled !== '0') {
 				return toastr.error(t('Please_select_enabled_yes_or_no'));
@@ -100,6 +105,7 @@ Template.livechatDepartmentForm.events({
 				description: description.trim(),
 				showOnRegistration: showOnRegistration === '1',
 				showOnOfflineForm: showOnOfflineForm === '1',
+				requestTagBeforeClosingChat: requestTagBeforeClosingChat === '1',
 				email: email.trim(),
 			};
 		}

app/livechat/server/hooks/beforeCloseRoom.js

@@ -0,0 +1,22 @@
+import { Meteor } from 'meteor/meteor';
+
+import { callbacks } from '../../../callbacks';
+import { LivechatDepartment } from '../../../models';
+
+callbacks.add('livechat.beforeCloseRoom', (room) => {
+	const { departmentId } = room;
+	if (!departmentId) {
+		return room;
+	}
+
+	const department = LivechatDepartment.findOneById(departmentId);
+	if (!department || !department.requestTagBeforeClosingChat) {
+		return room;
+	}
+
+	if (room.tags && room.tags.length > 0) {
+		return room;
+	}
+
+	throw new Meteor.Error('error-tags-must-be-assigned-before-closing-chat', 'Tag(s) must be assigned before closing the chat', { method: 'livechat.beforeCloseRoom' });
+}, callbacks.priority.HIGH, 'livechat-before-close-Room');

app/livechat/server/index.js

@@ -6,6 +6,7 @@ import './permissions';
 import '../lib/messageTypes';
 import './config';
 import './roomType';
+import './hooks/beforeCloseRoom';
 import './hooks/beforeGetNextAgent';
 import './hooks/externalMessage';
 import './hooks/leadCapture';

app/livechat/server/lib/Livechat.js

@@ -299,6 +299,9 @@ export const Livechat = {
 		if (!room || room.t !== 'l' || !room.open) {
 			return false;
 		}
+
+		callbacks.run('livechat.beforeCloseRoom', room);
+
 		const now = new Date();
 
 		const closeData = {

packages/rocketchat-i18n/i18n/en.i18n.json

@@ -1326,6 +1326,7 @@
   "error-password-policy-not-met-repeatingCharacters": "Password not not meet the server's policy of forbidden repeating characters (you have too many of the same characters next to each other)",
   "error-push-disabled": "Push is disabled",
   "error-remove-last-owner": "This is the last owner. Please set a new owner before removing this one.",
+  "error-tags-must-be-assigned-before-closing-chat": "Tag(s) must be assigned before closing the chat",
   "error-role-in-use": "Cannot delete role because it's in use",
   "error-role-name-required": "Role name is required",
   "error-room-is-not-closed": "Room is not closed",
@@ -2627,6 +2628,7 @@
   "Report_this_message_question_mark": "Report this message?",
   "Reporting": "Reporting",
   "Request_comment_when_closing_conversation": "Request comment when closing conversation",
+  "Request_tag_before_closing_chat": "Request tag(s) before closing conversation",
   "Require_all_tokens": "Require all tokens",
   "Require_any_token": "Require any token",
   "Require_password_change": "Require password change",

packages/rocketchat-i18n/i18n/pt-BR.i18n.json

@@ -1251,6 +1251,7 @@
   "error-password-policy-not-met-repeatingCharacters": "A senha não está de acordo com a política do servidor, relativamente aos caracteres proibidos repetidos (existem vários caracteres proibidos próximos uns dos outros)",
   "error-push-disabled": "Notificações push desativadas",
   "error-remove-last-owner": "Este é o último proprietário. Por favor, defina um novo proprietário antes de remover este.",
+  "error-tags-must-be-assigned-before-closing-chat": "É obrigatório atribuir tag(s) antes de encerrar a conversa",
   "error-role-in-use": "Não é possível remover o papel pois ele está em uso",
   "error-role-name-required": "Nome do papel é obrigatório",
   "error-room-is-not-closed": "Sala não está fechada",
@@ -2454,6 +2455,7 @@
   "Report_sent": "Relatório enviado",
   "Report_this_message_question_mark": "Denunciar esta mensagem?",
   "Reporting": "Relatórios",
+  "Request_comment_when_closing_conversation": "Solicitar comentário ao encerrar a conversa",
   "Require_all_tokens": "Exigir todos os tokens",
   "Require_any_token": "Exigir qualquer token",
   "Require_password_change": "Exigir alteração de senha",
@@ -2795,6 +2797,7 @@
   "Sync_Users": "Sincronizar Usuários",
   "System_messages": "Mensagens do sistema",
   "Tag": "Tag",
+  "Request_tag_before_closing_chat": "Solicitar tag(s) antes de encerrar a conversa",
   "Take_it": "Pegue!",
   "TargetRoom": "Sala de destino",
   "TargetRoom_Description": "A sala onde as mensagens serão enviadas, que são o resultado desse evento a ser disparado. Somente uma sala alvo é permitida e deve existir.",