diff --git a/packages/rocketchat-lib/i18n/en.i18n.json b/packages/rocketchat-lib/i18n/en.i18n.json
index aebcf3a2543..10611afeff4 100644
--- a/packages/rocketchat-lib/i18n/en.i18n.json
+++ b/packages/rocketchat-lib/i18n/en.i18n.json
@@ -906,6 +906,7 @@
   "Search_Messages" : "Search Messages",
   "Search_Private_Groups" : "Search Private Groups",
   "seconds" : "seconds",
+  "Secret_token" : "Secret token",
   "Select_a_department" : "Select a department",
   "Select_an_avatar" : "Select an avatar",
   "Select_file" : "Select file",
diff --git a/packages/rocketchat-livechat/client/views/app/livechatIntegrations.html b/packages/rocketchat-livechat/client/views/app/livechatIntegrations.html
index 76feff68a7f..d0aabcfaf44 100644
--- a/packages/rocketchat-livechat/client/views/app/livechatIntegrations.html
+++ b/packages/rocketchat-livechat/client/views/app/livechatIntegrations.html
@@ -3,7 +3,7 @@
 		<h2>{{_ "Webhooks"}}</h2>
 		<p>
 			{{_ "You_can_use_webhooks_to_easily_integrate_livechat_with_your_CRM"}}
-			<a href="https://rocket.chat/docs/">{{_ "Click_here"}}</a> {{_ "to_see_more_details_on_how_to_integrate"}}
+			<a href="https://rocket.chat/docs/administrator-guides/livechat/#integrations">{{_ "Click_here"}}</a> {{_ "to_see_more_details_on_how_to_integrate"}}
 		</p>
 
 		<form id="integration-form">
@@ -13,6 +13,12 @@
 					<input type="url" name="webhookUrl" id="webhookUrl" value="{{webhookUrl}}" placeholder="https://yourdomain.com/webhook/entrypoint">
 				</div>
 			</div>
+			<div class="input-line">
+				<label for="secretToken">{{_ "Secret_token"}}</label>
+				<div>
+					<input type="text" name="secretToken" id="secretToken" value="{{secretToken}}">
+				</div>
+			</div>
 			<div class="input-line">
 				<label for="sendOnClose">
 					<input type="checkbox" name="sendOnClose" id="sendOnClose" value="1" checked="{{sendOnCloseChecked}}">
diff --git a/packages/rocketchat-livechat/client/views/app/livechatIntegrations.js b/packages/rocketchat-livechat/client/views/app/livechatIntegrations.js
index 34a022673d9..4b5bca08023 100644
--- a/packages/rocketchat-livechat/client/views/app/livechatIntegrations.js
+++ b/packages/rocketchat-livechat/client/views/app/livechatIntegrations.js
@@ -2,6 +2,9 @@ Template.livechatIntegrations.helpers({
 	webhookUrl() {
 		return Template.instance().settingValue.get();
 	},
+	secretToken() {
+		return Template.instance().secretToken.get();
+	},
 	disableTest() {
 		return Template.instance().disableTest.get();
 	},
@@ -16,6 +19,7 @@ Template.livechatIntegrations.helpers({
 Template.livechatIntegrations.onCreated(function() {
 	this.disableTest = new ReactiveVar(true);
 	this.settingValue = new ReactiveVar();
+	this.secretToken = new ReactiveVar();
 	this.sendOnClose = new ReactiveVar();
 	this.sendOnOffline = new ReactiveVar();
 
@@ -24,6 +28,10 @@ Template.livechatIntegrations.onCreated(function() {
 		this.settingValue.set(RocketChat.settings.get('Livechat_webhookUrl'));
 	});
 
+	this.autorun(() => {
+		this.secretToken.set(RocketChat.settings.get('Livechat_secret_token'));
+	});
+
 	this.autorun(() => {
 		this.sendOnClose.set(RocketChat.settings.get('Livechat_webhook_on_close'));
 	});
@@ -62,6 +70,10 @@ Template.livechatIntegrations.events({
 				_id: 'Livechat_webhookUrl',
 				value: s.trim(instance.$('#webhookUrl').val())
 			},
+			{
+				_id: 'Livechat_secret_token',
+				value: s.trim(instance.$('#secretToken').val())
+			},
 			{
 				_id: 'Livechat_webhook_on_close',
 				value: instance.$('#sendOnClose').get(0).checked
diff --git a/packages/rocketchat-livechat/config.js b/packages/rocketchat-livechat/config.js
index 20e3d604267..19ec06337d5 100644
--- a/packages/rocketchat-livechat/config.js
+++ b/packages/rocketchat-livechat/config.js
@@ -62,6 +62,13 @@ Meteor.startup(function() {
 		i18nLabel: 'Webhook_URL'
 	});
 
+	RocketChat.settings.add('Livechat_secret_token', false, {
+		type: 'string',
+		group: 'Livechat',
+		section: 'CRM Integration',
+		i18nLabel: 'Secret_token'
+	});
+
 	RocketChat.settings.add('Livechat_webhook_on_close', false, {
 		type: 'boolean',
 		group: 'Livechat',
diff --git a/packages/rocketchat-livechat/server/methods/webhookTest.js b/packages/rocketchat-livechat/server/methods/webhookTest.js
index 3ba1dd2dea4..faf62dcc604 100644
--- a/packages/rocketchat-livechat/server/methods/webhookTest.js
+++ b/packages/rocketchat-livechat/server/methods/webhookTest.js
@@ -13,8 +13,6 @@ Meteor.methods({
 	'livechat:webhookTest'() {
 		this.unblock();
 
-		const url = RocketChat.settings.get('Livechat_webhookUrl');
-
 		const sampleData = {
 			data: {
 				type: 'LivechatSession',
@@ -65,7 +63,14 @@ Meteor.methods({
 			}
 		};
 
-		let response = postCatchError(url, { data: sampleData });
+		let options = {
+			headers: {
+				'X-RocketChat-Livechat-Token': RocketChat.settings.get('Livechat_secret_token')
+			},
+			data: sampleData
+		};
+
+		let response = postCatchError(RocketChat.settings.get('Livechat_webhookUrl'), options);
 
 		console.log('response ->', response);
 
diff --git a/packages/rocketchat-livechat/server/setupWebhook.js b/packages/rocketchat-livechat/server/setupWebhook.js
index 76a50b0fe3d..24eb7f2fa66 100644
--- a/packages/rocketchat-livechat/server/setupWebhook.js
+++ b/packages/rocketchat-livechat/server/setupWebhook.js
@@ -2,6 +2,7 @@
 let sendOnCloseLivechat = false;
 let sendOnOfflineMessage = false;
 let webhookURL = '';
+let secretToken = '';
 
 RocketChat.settings.get('Livechat_webhook_on_close', function(key, value) {
 	sendOnCloseLivechat = value;
@@ -15,14 +16,24 @@ RocketChat.settings.get('Livechat_webhookUrl', function(key, value) {
 	webhookURL = value;
 });
 
+RocketChat.settings.get('Livechat_secret_token', function(key, value) {
+	secretToken = value;
+});
+
 const sendRequest = (postData, trying = 1) => {
 	try {
-		HTTP.post(webhookURL, { data: postData });
+		let options = {
+			headers: {
+				'X-RocketChat-Livechat-Token': secretToken
+			},
+			data: postData
+		};
+		HTTP.post(webhookURL, options);
 	} catch (e) {
 		RocketChat.Livechat.logger.webhook.error('Response error on ' + trying + ' try ->', e);
 		// try 10 times after 10 seconds each
 		if (trying < 10) {
-			RocketChat.Livechat.logger.webhook.info('Try again in 10 seconds.');
+			RocketChat.Livechat.logger.webhook.warn('Will try again in 10 seconds ...');
 			trying++;
 			setTimeout(Meteor.bindEnvironment(() => {
 				sendRequest(postData, trying);