diff --git a/app/livechat/client/views/app/tabbar/visitorHistory.html b/app/livechat/client/views/app/tabbar/visitorHistory.html
index 5d31eb9af9f..25b744f51cc 100644
--- a/app/livechat/client/views/app/tabbar/visitorHistory.html
+++ b/app/livechat/client/views/app/tabbar/visitorHistory.html
@@ -5,13 +5,17 @@
 				<h2>{{_ "Past_Chats"}}</h2>
 			</div>
 			<div class="visitor-navigation">
-				<div class="visitor-scroll">
-					<ul>
-						{{#each previousChats}}
-							<li><a href="{{pathFor "live" id=_id}}">{{title}}</a></li>
-						{{/each}}
-					</ul>
-				</div>
+				{{#if isLoading}}
+					{{_ "Loading..."}}
+				{{else}}
+					<div class="visitor-scroll">
+						<ul>
+							{{#each previousChats}}
+								<li><a href="{{pathFor "live" id=_id}}">{{title}}</a></li>
+							{{/each}}
+						</ul>
+					</div>
+				{{/if}}
 			</div>
 		</div>
 	</div>
diff --git a/app/livechat/client/views/app/tabbar/visitorHistory.js b/app/livechat/client/views/app/tabbar/visitorHistory.js
index b475d85102e..84d3c00b447 100644
--- a/app/livechat/client/views/app/tabbar/visitorHistory.js
+++ b/app/livechat/client/views/app/tabbar/visitorHistory.js
@@ -1,27 +1,20 @@
 import { ReactiveVar } from 'meteor/reactive-var';
 import { Template } from 'meteor/templating';
-import { Mongo } from 'meteor/mongo';
 import moment from 'moment';
+import _ from 'underscore';
 
-import { ChatRoom } from '../../../../../models';
 import './visitorHistory.html';
+import { APIClient } from '../../../../../utils/client';
 
-const visitorHistory = new Mongo.Collection('visitor_history');
+const ITEMS_COUNT = 50;
 
 Template.visitorHistory.helpers({
-	historyLoaded() {
-		return !Template.instance().loadHistory.ready();
+	isLoading() {
+		return Template.instance().isLoading.get();
 	},
 
 	previousChats() {
-		return visitorHistory.find({
-			_id: { $ne: this.rid },
-			'v._id': Template.instance().visitorId.get(),
-		}, {
-			sort: {
-				ts: -1,
-			},
-		});
+		return Template.instance().history.get();
 	},
 
 	title() {
@@ -38,15 +31,40 @@ Template.visitorHistory.helpers({
 Template.visitorHistory.onCreated(function() {
 	const currentData = Template.currentData();
 	this.visitorId = new ReactiveVar();
+	this.isLoading = new ReactiveVar(false);
+	this.history = new ReactiveVar([]);
+	this.offset = new ReactiveVar(0);
+	this.total = new ReactiveVar(0);
 
-	this.autorun(() => {
-		const room = ChatRoom.findOne({ _id: Template.currentData().rid });
-		if (room) {
+	this.autorun(async () => {
+		const { room } = await APIClient.v1.get(`rooms.info?roomId=${ currentData.rid }`);
+		if (room && room.v) {
 			this.visitorId.set(room.v._id);
 		}
 	});
 
-	if (currentData && currentData.rid) {
-		this.loadHistory = this.subscribe('livechat:visitorHistory', { rid: currentData.rid });
-	}
+	this.autorun(async () => {
+		if (!this.visitorId.get() || !currentData || !currentData.rid) {
+			return;
+		}
+
+		const offset = this.offset.get();
+		this.isLoading.set(true);
+		const { history, total } = await APIClient.v1.get(`livechat/visitors.chatHistory/room/${ currentData.rid }/visitor/${ this.visitorId.get() }?count=${ ITEMS_COUNT }&offset=${ offset }`);
+		this.isLoading.set(false);
+		this.total.set(total);
+		this.history.set(this.history.get().concat(history));
+	});
+});
+
+Template.visitorHistory.events({
+	'scroll .visitor-scroll': _.throttle(function(e, instance) {
+		if (e.target.scrollTop >= (e.target.scrollHeight - e.target.clientHeight)) {
+			const history = instance.history.get();
+			if (instance.total.get() <= history.length) {
+				return;
+			}
+			return instance.offset.set(instance.offset.get() + ITEMS_COUNT);
+		}
+	}, 200),
 });
diff --git a/app/livechat/imports/server/rest/visitors.js b/app/livechat/imports/server/rest/visitors.js
index 28229b334eb..42b5a20b25d 100644
--- a/app/livechat/imports/server/rest/visitors.js
+++ b/app/livechat/imports/server/rest/visitors.js
@@ -2,7 +2,7 @@
 import { check } from 'meteor/check';
 
 import { API } from '../../../../api';
-import { findVisitorInfo, findVisitedPages } from '../../../server/api/lib/visitors';
+import { findVisitorInfo, findVisitedPages, findChatHistory } from '../../../server/api/lib/visitors';
 
 API.v1.addRoute('livechat/visitors.info', { authRequired: true }, {
 	get() {
@@ -38,3 +38,27 @@ API.v1.addRoute('livechat/visitors.pagesVisited/:roomId', { authRequired: true }
 		return API.v1.success(pages);
 	},
 });
+
+API.v1.addRoute('livechat/visitors.chatHistory/room/:roomId/visitor/:visitorId', { authRequired: true }, {
+	get() {
+		check(this.urlParams, {
+			visitorId: String,
+			roomId: String,
+		});
+		const { offset, count } = this.getPaginationItems();
+		const { sort } = this.parseJsonQuery();
+
+		const history = Promise.await(findChatHistory({
+			userId: this.userId,
+			roomId: this.urlParams.roomId,
+			visitorId: this.urlParams.visitorId,
+			pagination: {
+				offset,
+				count,
+				sort,
+			},
+		}));
+
+		return API.v1.success(history);
+	},
+});
diff --git a/app/livechat/server/api/lib/visitors.js b/app/livechat/server/api/lib/visitors.js
index 48e946d801e..ad7cb3da93e 100644
--- a/app/livechat/server/api/lib/visitors.js
+++ b/app/livechat/server/api/lib/visitors.js
@@ -1,5 +1,6 @@
 import { hasPermissionAsync } from '../../../../authorization/server/functions/hasPermission';
 import { LivechatVisitors, Messages, LivechatRooms } from '../../../../models/server/raw';
+import { canAccessRoomAsync } from '../../../../authorization/server/functions/canAccessRoom';
 
 export async function findVisitorInfo({ userId, visitorId }) {
 	if (!await hasPermissionAsync(userId, 'view-l-room')) {
@@ -24,7 +25,7 @@ export async function findVisitedPages({ userId, roomId, pagination: { offset, c
 	if (!room) {
 		throw new Error('invalid-room');
 	}
-	const cursor = await Messages.findByRoomIdAndType(room._id, 'livechat_navigation_history', {
+	const cursor = Messages.findByRoomIdAndType(room._id, 'livechat_navigation_history', {
 		sort: sort || { ts: -1 },
 		skip: offset,
 		limit: count,
@@ -41,3 +42,33 @@ export async function findVisitedPages({ userId, roomId, pagination: { offset, c
 		total,
 	};
 }
+
+export async function findChatHistory({ userId, roomId, visitorId, pagination: { offset, count, sort } }) {
+	if (!await hasPermissionAsync(userId, 'view-l-room')) {
+		throw new Error('error-not-authorized');
+	}
+	const room = await LivechatRooms.findOneById(roomId);
+	if (!room) {
+		throw new Error('invalid-room');
+	}
+	if (!await canAccessRoomAsync(room, { _id: userId })) {
+		throw new Error('error-not-allowed');
+	}
+
+	const cursor = LivechatRooms.findByVisitorId(visitorId, {
+		sort: sort || { ts: -1 },
+		skip: offset,
+		limit: count,
+	});
+
+	const total = await cursor.count();
+
+	const history = await cursor.toArray();
+
+	return {
+		history,
+		count: history.length,
+		offset,
+		total,
+	};
+}
diff --git a/app/livechat/server/publications/visitorHistory.js b/app/livechat/server/publications/visitorHistory.js
index 3447983113b..9f2e9296a15 100644
--- a/app/livechat/server/publications/visitorHistory.js
+++ b/app/livechat/server/publications/visitorHistory.js
@@ -4,6 +4,7 @@ import { hasPermission } from '../../../authorization';
 import { LivechatRooms, Subscriptions } from '../../../models';
 
 Meteor.publish('livechat:visitorHistory', function({ rid: roomId }) {
+	console.warn('The publication "livechat:visitorHistory" is deprecated and will be removed after version v3.0.0');
 	if (!this.userId) {
 		return this.error(new Meteor.Error('error-not-authorized', 'Not authorized', { publish: 'livechat:visitorHistory' }));
 	}
diff --git a/app/models/server/raw/LivechatRooms.js b/app/models/server/raw/LivechatRooms.js
index 896ff0ed241..b29b854a650 100644
--- a/app/models/server/raw/LivechatRooms.js
+++ b/app/models/server/raw/LivechatRooms.js
@@ -94,4 +94,13 @@ export class LivechatRoomsRaw extends BaseRaw {
 		}
 		return this.col.aggregate(params).toArray();
 	}
+
+	findByVisitorId(visitorId, options) {
+		const query = {
+			t: 'l',
+			'v._id': visitorId,
+		};
+
+		return this.find(query, options);
+	}
 }
diff --git a/tests/end-to-end/api/livechat/visitors.js b/tests/end-to-end/api/livechat/visitors.js
index 1e3dc5e8997..e348f849e98 100644
--- a/tests/end-to-end/api/livechat/visitors.js
+++ b/tests/end-to-end/api/livechat/visitors.js
@@ -101,4 +101,49 @@ describe('LIVECHAT - visitors', function() {
 				});
 		});
 	});
+
+	describe('livechat/visitors.chatHistory/room/room-id/visitor/visitor-id', () => {
+		it('should return an "unauthorized error" when the user does not have the necessary permission', (done) => {
+			updatePermission('view-l-room', []).then(() => {
+				request.get(api('livechat/visitors.chatHistory/room/room-id/visitor/visitor-id'))
+					.set(credentials)
+					.expect('Content-Type', 'application/json')
+					.expect(400)
+					.expect((res) => {
+						expect(res.body).to.have.property('success', false);
+						expect(res.body.error).to.be.equal('error-not-authorized');
+					})
+					.end(done);
+			});
+		});
+		it('should return an "error" when the roomId param is invalid', (done) => {
+			updatePermission('view-l-room', ['admin']).then(() => {
+				request.get(api('livechat/visitors.chatHistory/room/room-id/visitor/visitor-id'))
+					.set(credentials)
+					.expect('Content-Type', 'application/json')
+					.expect(400)
+					.expect((res) => {
+						expect(res.body).to.have.property('success', false);
+					})
+					.end(done);
+			});
+		});
+		it('should return an array of chat history', (done) => {
+			updatePermission('view-l-room', ['admin'])
+				.then(() => {
+					request.get(api(`livechat/visitors.chatHistory/room/GENERAL/visitor/${ visitor._id }`))
+						.set(credentials)
+						.expect('Content-Type', 'application/json')
+						.expect(200)
+						.expect((res) => {
+							expect(res.body).to.have.property('success', true);
+							expect(res.body.history).to.be.an('array');
+							expect(res.body).to.have.property('offset');
+							expect(res.body).to.have.property('total');
+							expect(res.body).to.have.property('count');
+						})
+						.end(done);
+				});
+		});
+	});
 });