Improve naming for twilio department param (#23725)

app/livechat/imports/server/rest/sms.js

@@ -69,8 +69,8 @@ API.v1.addRoute('livechat/sms-incoming/:service', {
 	post() {
 		const SMSService = SMS.getService(this.urlParams.service);
 		const sms = SMSService.parse(this.bodyParams);
-		const { departmentName } = this.queryParams;
-		let targetDepartment = defineDepartment(departmentName || SMS.department);
+		const { department } = this.queryParams;
+		let targetDepartment = defineDepartment(department || SMS.department);
 		if (!targetDepartment) {
 			targetDepartment = defineDepartment(SMS.department);
 		}

packages/rocketchat-i18n/i18n/en.i18n.json

@@ -3911,7 +3911,7 @@
   "Smileys_and_People": "Smileys & People",
   "SMS": "SMS",
   "SMS_Default_Omnichannel_Department": "Omnichannel Department (Default)",
-  "SMS_Default_Omnichannel_Department_Description": "If set, all new incoming chats initiated by this integration will be routed to this department.\nThis setting can be overwritten by passing departmentName query param in the request.\ne.g. https://<SERVER_URL>/api/v1/livechat/sms-incoming/twilio?departmentName=< departmentName>.\nDepartment name should be URL safe.",
+  "SMS_Default_Omnichannel_Department_Description": "If set, all new incoming chats initiated by this integration will be routed to this department.\nThis setting can be overwritten by passing department query param in the request.\ne.g. https://<SERVER_URL>/api/v1/livechat/sms-incoming/twilio?department=<Department Id or Name>.\nNote: if you're using Department Name, then it should be URL safe.",
   "SMS_Enabled": "SMS Enabled",
   "SMTP": "SMTP",
   "SMTP_Host": "SMTP Host",