@ -18,7 +18,7 @@ import type { Response } from 'supertest';
import type { SuccessResult } from '../../../../app/api/server/definition' ;
import { getCredentials , api , request , credentials , methodCall } from '../../../data/api-data' ;
import { createCustomField } from '../../../data/livechat/custom-fields' ;
import { createDepartmentWithAnOnlineAgent } from '../../../data/livechat/department' ;
import { createDepartmentWithAnOfflineAgent , createDepartmentWithAnO nlineAgent , deleteDepartm ent } from '../../../data/livechat/department' ;
import { createSLA , getRandomPriority } from '../../../data/livechat/priorities' ;
import {
createVisitor ,
@ -32,6 +32,7 @@ import {
closeOmnichannelRoom ,
createDepartment ,
fetchMessages ,
makeAgentUnavailable ,
} from '../../../data/livechat/rooms' ;
import { saveTags } from '../../../data/livechat/tags' ;
import type { DummyResponse } from '../../../data/livechat/utils' ;
@ -700,6 +701,35 @@ describe('LIVECHAT - rooms', function () {
await deleteUser ( initialAgentAssignedToChat ) ;
await deleteUser ( forwardChatToUser ) ;
} ) ;
( IS_EE ? it : it.skip ) ( 'should return error message when transferred to a offline agent' , async ( ) = > {
await updateSetting ( 'Livechat_Routing_Method' , 'Auto_Selection' ) ;
const { department : initialDepartment } = await createDepartmentWithAnOnlineAgent ( ) ;
const { department : forwardToOfflineDepartment } = await createDepartmentWithAnOfflineAgent ( { allowReceiveForwardOffline : false } ) ;
const newVisitor = await createVisitor ( initialDepartment . _id ) ;
const newRoom = await createLivechatRoom ( newVisitor . token ) ;
await request
. post ( api ( 'livechat/room.forward' ) )
. set ( credentials )
. send ( {
roomId : newRoom._id ,
departmentId : forwardToOfflineDepartment._id ,
clientAction : true ,
comment : 'test comment' ,
} )
. expect ( 'Content-Type' , 'application/json' )
. expect ( 400 )
. expect ( ( res : Response ) = > {
expect ( res . body ) . to . have . property ( 'success' , false ) ;
expect ( res . body ) . to . have . property ( 'error' , 'error-no-agents-online-in-department' ) ;
} ) ;
await deleteDepartment ( initialDepartment . _id ) ;
await deleteDepartment ( forwardToOfflineDepartment . _id ) ;
} ) ;
( IS_EE ? it : it.skip ) ( 'should return a success message when transferred successfully to a department' , async ( ) = > {
const { department : initialDepartment } = await createDepartmentWithAnOnlineAgent ( ) ;
const { department : forwardToDepartment } = await createDepartmentWithAnOnlineAgent ( ) ;
@ -734,6 +764,112 @@ describe('LIVECHAT - rooms', function () {
expect ( ( latestRoom . lastMessage as any ) ? . transferData ? . scope ) . to . be . equal ( 'department' ) ;
expect ( ( latestRoom . lastMessage as any ) ? . transferData ? . nextDepartment ? . _id ) . to . be . equal ( forwardToDepartment . _id ) ;
} ) ;
( IS_EE ? it : it.skip ) (
'should return a success message when transferred successfully to an offline department when the department accepts it' ,
async ( ) = > {
const { department : initialDepartment } = await createDepartmentWithAnOnlineAgent ( ) ;
const { department : forwardToOfflineDepartment } = await createDepartmentWithAnOfflineAgent ( { allowReceiveForwardOffline : true } ) ;
const newVisitor = await createVisitor ( initialDepartment . _id ) ;
const newRoom = await createLivechatRoom ( newVisitor . token ) ;
await request
. post ( api ( 'livechat/room.forward' ) )
. set ( credentials )
. send ( {
roomId : newRoom._id ,
departmentId : forwardToOfflineDepartment._id ,
clientAction : true ,
comment : 'test comment' ,
} )
. expect ( 'Content-Type' , 'application/json' )
. expect ( 200 )
. expect ( ( res : Response ) = > {
expect ( res . body ) . to . have . property ( 'success' , true ) ;
} ) ;
await deleteDepartment ( initialDepartment . _id ) ;
await deleteDepartment ( forwardToOfflineDepartment . _id ) ;
} ,
) ;
( IS_EE ? it : it.skip ) ( 'inquiry should be taken automatically when agent on department is online again' , async ( ) = > {
await updateSetting ( 'Livechat_Routing_Method' , 'Auto_Selection' ) ;
const { department : initialDepartment } = await createDepartmentWithAnOnlineAgent ( ) ;
const { department : forwardToOfflineDepartment } = await createDepartmentWithAnOfflineAgent ( { allowReceiveForwardOffline : true } ) ;
const newVisitor = await createVisitor ( initialDepartment . _id ) ;
const newRoom = await createLivechatRoom ( newVisitor . token ) ;
await request . post ( api ( 'livechat/room.forward' ) ) . set ( credentials ) . send ( {
roomId : newRoom._id ,
departmentId : forwardToOfflineDepartment._id ,
clientAction : true ,
comment : 'test comment' ,
} ) ;
await makeAgentAvailable ( ) ;
const latestRoom = await getLivechatRoomInfo ( newRoom . _id ) ;
expect ( latestRoom ) . to . have . property ( 'departmentId' ) ;
expect ( latestRoom . departmentId ) . to . be . equal ( forwardToOfflineDepartment . _id ) ;
expect ( latestRoom ) . to . have . property ( 'lastMessage' ) ;
expect ( latestRoom . lastMessage ? . t ) . to . be . equal ( 'livechat_transfer_history' ) ;
expect ( latestRoom . lastMessage ? . u ? . username ) . to . be . equal ( adminUsername ) ;
expect ( ( latestRoom . lastMessage as any ) ? . transferData ? . comment ) . to . be . equal ( 'test comment' ) ;
expect ( ( latestRoom . lastMessage as any ) ? . transferData ? . scope ) . to . be . equal ( 'department' ) ;
expect ( ( latestRoom . lastMessage as any ) ? . transferData ? . nextDepartment ? . _id ) . to . be . equal ( forwardToOfflineDepartment . _id ) ;
await updateSetting ( 'Livechat_Routing_Method' , 'Manual_Selection' ) ;
await deleteDepartment ( initialDepartment . _id ) ;
await deleteDepartment ( forwardToOfflineDepartment . _id ) ;
} ) ;
( IS_EE ? it : it.skip ) ( 'when manager forward to offline department the inquiry should be set to the queue' , async ( ) = > {
await updateSetting ( 'Livechat_Routing_Method' , 'Manual_Selection' ) ;
const { department : initialDepartment } = await createDepartmentWithAnOnlineAgent ( ) ;
const { department : forwardToOfflineDepartment , agent : offlineAgent } = await createDepartmentWithAnOfflineAgent ( {
allowReceiveForwardOffline : true ,
} ) ;
const newVisitor = await createVisitor ( initialDepartment . _id ) ;
const newRoom = await createLivechatRoom ( newVisitor . token ) ;
await makeAgentUnavailable ( offlineAgent . credentials ) ;
const manager : IUser = await createUser ( ) ;
const managerCredentials = await login ( manager . username , password ) ;
await createManager ( manager . username ) ;
await request . post ( api ( 'livechat/room.forward' ) ) . set ( managerCredentials ) . send ( {
roomId : newRoom._id ,
departmentId : forwardToOfflineDepartment._id ,
clientAction : true ,
comment : 'test comment' ,
} ) ;
await request
. get ( api ( ` livechat/queue ` ) )
. set ( credentials )
. query ( {
count : 1 ,
} )
. expect ( 'Content-Type' , 'application/json' )
. expect ( 200 )
. expect ( ( res : Response ) = > {
expect ( res . body ) . to . have . property ( 'success' , true ) ;
expect ( res . body . queue ) . to . be . an ( 'array' ) ;
expect ( res . body . queue [ 0 ] . chats ) . not . to . undefined ;
expect ( res . body ) . to . have . property ( 'offset' ) ;
expect ( res . body ) . to . have . property ( 'total' ) ;
expect ( res . body ) . to . have . property ( 'count' ) ;
} ) ;
await deleteDepartment ( initialDepartment . _id ) ;
await deleteDepartment ( forwardToOfflineDepartment . _id ) ;
} ) ;
let roomId : string ;
let visitorToken : string ;
( IS_EE ? it : it.skip ) ( 'should return a success message when transferring to a fallback department' , async ( ) = > {
Allan RIbeiro
2 years ago
committed by