[FIX] Receiving agent for new livechats from REST API (#14103)

app/livechat/server/api/lib/livechat.js

@@ -64,7 +64,7 @@ export function findOpenRoom(token, departmentId) {
 	return room;
 }
 
-export function getRoom(guest, rid, roomInfo) {
+export function getRoom({ guest, rid, roomInfo, agent }) {
 	const token = guest && guest.token;
 
 	const message = {
@@ -75,7 +75,7 @@ export function getRoom(guest, rid, roomInfo) {
 		ts: new Date(),
 	};
 
-	return Livechat.getRoom(guest, message, roomInfo);
+	return Livechat.getRoom(guest, message, roomInfo, agent);
 }
 
 export function findAgent(agentId) {

app/livechat/server/api/v1/room.js

@@ -5,7 +5,7 @@ import { TAPi18n } from 'meteor/tap:i18n';
 import { settings as rcSettings } from '../../../../settings';
 import { Messages, Rooms } from '../../../../models';
 import { API } from '../../../../api';
-import { findGuest, findRoom, getRoom, settings } from '../lib/livechat';
+import { findGuest, findRoom, getRoom, settings, findAgent } from '../lib/livechat';
 import { Livechat } from '../../lib/Livechat';
 
 API.v1.addRoute('livechat/room', {
@@ -14,6 +14,7 @@ API.v1.addRoute('livechat/room', {
 			check(this.queryParams, {
 				token: String,
 				rid: Match.Maybe(String),
+				agentId: Match.Maybe(String),
 			});
 
 			const { token } = this.queryParams;
@@ -22,8 +23,16 @@ API.v1.addRoute('livechat/room', {
 				throw new Meteor.Error('invalid-token');
 			}
 
+			let agent;
+			const { agentId } = this.queryParams;
+			const agentObj = agentId && findAgent(agentId);
+			if (agentObj) {
+				const { username } = agentObj;
+				agent = Object.assign({}, { agentId, username });
+			}
+
 			const rid = this.queryParams.rid || Random.id();
-			const room = getRoom(guest, rid);
+			const room = getRoom({ guest, rid, agent });
 
 			return API.v1.success(room);
 		} catch (e) {

app/livechat/server/api/v1/videoCall.js

@@ -25,7 +25,8 @@ API.v1.addRoute('livechat/video.call/:token', {
 			}
 
 			const rid = this.queryParams.rid || Random.id();
-			const { room } = getRoom(guest, rid, { jitsiTimeout: new Date(Date.now() + 3600 * 1000) });
+			const roomInfo = { jitsiTimeout: new Date(Date.now() + 3600 * 1000) };
+			const { room } = getRoom({ guest, rid, roomInfo });
 			const config = settings();
 			if (!config.theme || !config.theme.actionLinks) {
 				throw new Meteor.Error('invalid-livechat-config');

app/livechat/server/lib/QueueMethods.js

@@ -14,7 +14,7 @@ export const QueueMethods = {
 	 * of open chats is paired with the incoming livechat
 	 */
 	'Least_Amount'(guest, message, roomInfo, agent) {
-		if (!agent) {
+		if (!agent || (agent.username && !Users.findOneOnlineAgentByUsername(agent.username))) {
 			agent = Livechat.getNextAgent(guest.department);
 			if (!agent) {
 				throw new Meteor.Error('no-agent-online', 'Sorry, no online agents');