diff --git a/app/livechat/client/collections/LivechatDepartmentAgents.js b/app/livechat/client/collections/LivechatDepartmentAgents.js
deleted file mode 100644
index 85ed9326507..00000000000
--- a/app/livechat/client/collections/LivechatDepartmentAgents.js
+++ /dev/null
@@ -1,3 +0,0 @@
-import { Mongo } from 'meteor/mongo';
-
-export const LivechatDepartmentAgents = new Mongo.Collection('rocketchat_livechat_department_agents');
diff --git a/app/livechat/client/views/app/tabbar/agentEdit.js b/app/livechat/client/views/app/tabbar/agentEdit.js
index a8f3e0a075a..e46c66e3760 100644
--- a/app/livechat/client/views/app/tabbar/agentEdit.js
+++ b/app/livechat/client/views/app/tabbar/agentEdit.js
@@ -1,12 +1,10 @@
 import { Meteor } from 'meteor/meteor';
-import { Tracker } from 'meteor/tracker';
 import { ReactiveVar } from 'meteor/reactive-var';
 import { Template } from 'meteor/templating';
 import toastr from 'toastr';
 
 import { getCustomFormTemplate } from '../customTemplates/register';
 import './agentEdit.html';
-import { LivechatDepartmentAgents } from '../../../collections/LivechatDepartmentAgents';
 import { hasPermission } from '../../../../../authorization';
 import { t, handleError, APIClient } from '../../../../../utils/client';
 
@@ -144,13 +142,9 @@ Template.agentEdit.onCreated(async function() {
 		}
 
 		const { user } = await APIClient.v1.get(`livechat/users/agent/${ agentId }`);
-
+		const { departments } = await APIClient.v1.get(`livechat/agents/${ agentId }/departments`);
 		this.agent.set(user);
-
-		Tracker.nonreactive(() => this.subscribe('livechat:departmentAgents', null, agentId, () => {
-			this.agentDepartments.set(LivechatDepartmentAgents.find({ agentId }).map((deptAgent) => deptAgent.departmentId));
-		}));
-
+		this.agentDepartments.set((departments || []).map((department) => department.departmentId));
 		this.ready.set(true);
 	});
 });
diff --git a/app/livechat/client/views/app/tabbar/agentInfo.js b/app/livechat/client/views/app/tabbar/agentInfo.js
index 2c02bf856f0..bbec7972726 100644
--- a/app/livechat/client/views/app/tabbar/agentInfo.js
+++ b/app/livechat/client/views/app/tabbar/agentInfo.js
@@ -1,5 +1,4 @@
 import { Meteor } from 'meteor/meteor';
-import { Tracker } from 'meteor/tracker';
 import { ReactiveVar } from 'meteor/reactive-var';
 import { Session } from 'meteor/session';
 import { Template } from 'meteor/templating';
@@ -12,7 +11,6 @@ import './agentInfo.html';
 import { modal } from '../../../../../ui-utils';
 import { t, handleError, APIClient } from '../../../../../utils/client';
 import { hasPermission } from '../../../../../authorization';
-import { LivechatDepartmentAgents } from '../../../collections/LivechatDepartmentAgents';
 
 const customFieldsTemplate = () => getCustomFormTemplate('livechatAgentInfoForm');
 
@@ -159,13 +157,9 @@ Template.agentInfo.onCreated(async function() {
 	const loadAgentData = async (agentId) => {
 		this.ready.set(false);
 		const { user } = await APIClient.v1.get(`livechat/users/agent/${ agentId }`);
+		const { departments } = await APIClient.v1.get(`livechat/agents/${ agentId }/departments`);
 		this.agent.set(user);
-
-		// TODO: Need to replace the following subscribe by the REST approach
-		Tracker.nonreactive(() => this.subscribe('livechat:departmentAgents', null, agentId, () => {
-			this.agentDepartments.set(LivechatDepartmentAgents.find({ agentId }).map((deptAgent) => deptAgent.departmentId));
-		}));
-
+		this.agentDepartments.set((departments || []).map((department) => department.departmentId));
 		this.ready.set(true);
 	};
 
diff --git a/app/livechat/client/views/app/tabbar/visitorEdit.js b/app/livechat/client/views/app/tabbar/visitorEdit.js
index 02c1a2a035f..79c9dc1886d 100644
--- a/app/livechat/client/views/app/tabbar/visitorEdit.js
+++ b/app/livechat/client/views/app/tabbar/visitorEdit.js
@@ -79,7 +79,7 @@ Template.visitorEdit.onCreated(async function() {
 	});
 
 	const uid = Meteor.userId();
-	const { departments } = await APIClient.v1.get(`livechat/agent/${ uid }/departments`);
+	const { departments } = await APIClient.v1.get(`livechat/agents/${ uid }/departments`);
 	const agentDepartments = departments.map((dept) => dept.departmentId);
 	this.agentDepartments.set(agentDepartments);
 	Meteor.call('livechat:getTagsList', (err, tagsList) => {
diff --git a/app/livechat/imports/server/rest/agent.js b/app/livechat/imports/server/rest/agent.js
index e235edcfc85..650c79f4542 100644
--- a/app/livechat/imports/server/rest/agent.js
+++ b/app/livechat/imports/server/rest/agent.js
@@ -3,22 +3,15 @@ import { check } from 'meteor/check';
 import { API } from '../../../../api';
 import { findAgentDepartments } from '../../../server/api/lib/agents';
 
-API.v1.addRoute('livechat/agent/:agentId/departments', { authRequired: true }, {
+API.v1.addRoute('livechat/agents/:agentId/departments', { authRequired: true }, {
 	get() {
 		check(this.urlParams, {
 			agentId: String,
 		});
-		const { offset, count } = this.getPaginationItems();
-		const { sort } = this.parseJsonQuery();
 
 		const departments = Promise.await(findAgentDepartments({
 			userId: this.userId,
 			agentId: this.urlParams.agentId,
-			pagination: {
-				offset,
-				count,
-				sort,
-			},
 		}));
 
 		return API.v1.success(departments);
diff --git a/app/livechat/server/api/lib/agents.js b/app/livechat/server/api/lib/agents.js
index badc7e59c64..2ad3ad9a0f2 100644
--- a/app/livechat/server/api/lib/agents.js
+++ b/app/livechat/server/api/lib/agents.js
@@ -1,25 +1,12 @@
 import { hasPermissionAsync } from '../../../../authorization/server/functions/hasPermission';
 import { LivechatDepartmentAgents } from '../../../../models/server/raw';
 
-export async function findAgentDepartments({ userId, agentId, pagination: { offset, count, sort } }) {
+export async function findAgentDepartments({ userId, agentId }) {
 	if (!await hasPermissionAsync(userId, 'view-l-room')) {
 		throw new Error('error-not-authorized');
 	}
 
-	const cursor = LivechatDepartmentAgents.find({ agentId }, {
-		sort: sort || { name: 1 },
-		skip: offset,
-		limit: count,
-	});
-
-	const total = await cursor.count();
-
-	const departments = await cursor.toArray();
-
 	return {
-		departments,
-		count: departments.length,
-		offset,
-		total,
+		departments: await LivechatDepartmentAgents.find({ agentId }).toArray(),
 	};
 }
diff --git a/tests/end-to-end/api/livechat/agents.js b/tests/end-to-end/api/livechat/agents.js
index d9720cb5d82..965913c4eb9 100644
--- a/tests/end-to-end/api/livechat/agents.js
+++ b/tests/end-to-end/api/livechat/agents.js
@@ -95,11 +95,11 @@ describe('LIVECHAT - Agents', function() {
 		});
 	});
 
-	describe('livechat/agent/:agentId/departments', () => {
+	describe('livechat/agents/:agentId/departments', () => {
 		it('should return an "unauthorized error" when the user does not have the necessary permission', (done) => {
 			updatePermission('view-l-room', [])
 				.then(() => {
-					request.get(api(`livechat/agent/${ agent._id }/departments`))
+					request.get(api(`livechat/agents/${ agent._id }/departments`))
 						.set(credentials)
 						.expect('Content-Type', 'application/json')
 						.expect(400)
@@ -113,16 +113,13 @@ describe('LIVECHAT - Agents', function() {
 		it('should return an empty array of departments when the agentId is invalid', (done) => {
 			updatePermission('view-l-room', ['admin'])
 				.then(() => {
-					request.get(api('livechat/agent/invalid-id/departments'))
+					request.get(api('livechat/agents/invalid-id/departments'))
 						.set(credentials)
 						.expect('Content-Type', 'application/json')
 						.expect(200)
 						.expect((res) => {
 							expect(res.body).to.have.property('success', true);
 							expect(res.body).to.have.property('departments').and.to.be.an('array');
-							expect(res.body).to.have.property('offset');
-							expect(res.body).to.have.property('total');
-							expect(res.body).to.have.property('count');
 						})
 						.end(done);
 				});
@@ -130,16 +127,13 @@ describe('LIVECHAT - Agents', function() {
 		it('should return an array of departments when the agentId is valid', (done) => {
 			updatePermission('view-l-room', ['admin'])
 				.then(() => {
-					request.get(api(`livechat/agent/${ agent._id }/departments`))
+					request.get(api(`livechat/agents/${ agent._id }/departments`))
 						.set(credentials)
 						.expect('Content-Type', 'application/json')
 						.expect(200)
 						.expect((res) => {
 							expect(res.body).to.have.property('success', true);
 							expect(res.body).to.have.property('departments').and.to.be.an('array');
-							expect(res.body).to.have.property('offset');
-							expect(res.body).to.have.property('total');
-							expect(res.body).to.have.property('count');
 							res.body.departments.forEach((department) => {
 								expect(department.agentId).to.be.equal(agent._id);
 							});