diff --git a/app/livechat/client/tabBar.ts b/app/livechat/client/tabBar.ts
index 46bed7cfbdd..ad5c7a09922 100644
--- a/app/livechat/client/tabBar.ts
+++ b/app/livechat/client/tabBar.ts
@@ -10,3 +10,12 @@ addAction('room-info', {
 	template: lazy(() => import('../../../client/omnichannel/directory/chats/contextualBar')),
 	order: 0,
 });
+
+addAction('contact-chat-history', {
+	groups: ['live'],
+	id: 'contact-chat-history',
+	title: 'Contact_Chat_History',
+	icon: 'clock',
+	template: 'contactChatHistory',
+	order: 11,
+});
diff --git a/app/ui/client/views/app/room.js b/app/ui/client/views/app/room.js
index 87614468e85..ac3b8616624 100644
--- a/app/ui/client/views/app/room.js
+++ b/app/ui/client/views/app/room.js
@@ -890,7 +890,7 @@ Meteor.startup(() => {
 
 			let room = Rooms.findOne({ _id: rid }, { fields: { t: 1 } });
 
-			if (room?.t === 'l') {
+			if (room?.t === 'l' && !FlowRouter.getParam('tab')) {
 				room = Tracker.nonreactive(() => Rooms.findOne({ _id: rid }));
 				roomTypes.getConfig(room.t).openCustomProfileTab(this, room, room.v.username);
 			}
diff --git a/client/omnichannel/directory/contacts/contextualBar/ContactInfo.js b/client/omnichannel/directory/contacts/contextualBar/ContactInfo.js
index 27b39e4789a..0da5b88bb16 100644
--- a/client/omnichannel/directory/contacts/contextualBar/ContactInfo.js
+++ b/client/omnichannel/directory/contacts/contextualBar/ContactInfo.js
@@ -87,6 +87,8 @@ export function ContactInfo({ id }) {
 		FlowRouter.go(`/live/${ _id }/contact-chat-history`);
 	};
 
+	const showContactHistory = FlowRouter.getRouteName() === 'live';
+
 	const displayName = name || username;
 
 	return <>
@@ -130,7 +132,7 @@ export function ContactInfo({ id }) {
 		</VerticalBar.ScrollableContent>
 		<VerticalBar.Footer>
 			<ButtonGroup stretch>
-				{ lastChat && <Button onClick={onChatHistory}><Icon name='history' size='x20'/> {t('Chat_History')}</Button>}
+				{ showContactHistory && lastChat && <Button onClick={onChatHistory}><Icon name='history' size='x20'/> {t('Chat_History')}</Button>}
 				<Button onClick={onEditButtonClick}><Icon name='pencil' size='x20'/> {t('Edit')}</Button>
 			</ButtonGroup>
 		</VerticalBar.Footer>