diff --git a/.changeset/fluffy-cats-crash.md b/.changeset/fluffy-cats-crash.md
new file mode 100644
index 00000000000..fa678d04d33
--- /dev/null
+++ b/.changeset/fluffy-cats-crash.md
@@ -0,0 +1,7 @@
+---
+"@rocket.chat/meteor": minor
+"@rocket.chat/model-typings": minor
+"@rocket.chat/models": minor
+---
+
+Adds user object in department/:deparmentId/agents with username and name.
diff --git a/apps/meteor/app/livechat/server/api/lib/departments.ts b/apps/meteor/app/livechat/server/api/lib/departments.ts
index 049dbebaf7a..32be8d1a7f3 100644
--- a/apps/meteor/app/livechat/server/api/lib/departments.ts
+++ b/apps/meteor/app/livechat/server/api/lib/departments.ts
@@ -168,18 +168,24 @@ export async function findDepartmentsToAutocomplete({
 export async function findDepartmentAgents({
 	departmentId,
 	pagination: { offset, count, sort },
-}: FindDepartmentAgentsParams): Promise<PaginatedResult<{ agents: ILivechatDepartmentAgents[] }>> {
-	const { cursor, totalCount } = LivechatDepartmentAgents.findAgentsByDepartmentId<ILivechatDepartmentAgents>(departmentId, {
+}: FindDepartmentAgentsParams): Promise<
+	PaginatedResult<{ agents: (ILivechatDepartmentAgents & { user: { _id: string; username: string; name: string } })[] }>
+> {
+	const cursor = LivechatDepartmentAgents.findAgentsByDepartmentId(departmentId, {
 		sort: sort || { username: 1 },
 		skip: offset,
 		limit: count,
 	});
-
-	const [agents, total] = await Promise.all([cursor.toArray(), totalCount]);
+	const [
+		{
+			result,
+			totalCount: [{ total } = { total: 0 }],
+		},
+	] = await cursor.toArray();
 
 	return {
-		agents,
-		count: agents.length,
+		agents: result,
+		count: result.length,
 		offset,
 		total,
 	};
diff --git a/apps/meteor/tests/end-to-end/api/livechat/10-departments.ts b/apps/meteor/tests/end-to-end/api/livechat/10-departments.ts
index f219a7a4f00..e8af9470439 100644
--- a/apps/meteor/tests/end-to-end/api/livechat/10-departments.ts
+++ b/apps/meteor/tests/end-to-end/api/livechat/10-departments.ts
@@ -841,6 +841,10 @@ import { IS_EE } from '../../../e2e/config/constants';
 			expect(res.body.agents[0]).to.have.property('_id');
 			expect(res.body.agents[0]).to.have.property('departmentId', dep._id);
 			expect(res.body.agents[0]).to.have.property('departmentEnabled', true);
+			expect(res.body.agents[0]).to.have.property('user');
+			expect(res.body.agents[0].user).to.have.property('_id');
+			expect(res.body.agents[0].user).to.have.property('username');
+			expect(res.body.agents[0].user).to.have.property('name');
 			expect(res.body.count).to.be.equal(1);
 			await deleteDepartment(dep._id);
 		});
diff --git a/packages/model-typings/src/models/ILivechatDepartmentAgentsModel.ts b/packages/model-typings/src/models/ILivechatDepartmentAgentsModel.ts
index 651a14847b3..e76fc337f42 100644
--- a/packages/model-typings/src/models/ILivechatDepartmentAgentsModel.ts
+++ b/packages/model-typings/src/models/ILivechatDepartmentAgentsModel.ts
@@ -1,7 +1,7 @@
 import type { AvailableAgentsAggregation, ILivechatDepartmentAgents } from '@rocket.chat/core-typings';
 import type { DeleteResult, FindCursor, FindOptions, Document, UpdateResult, Filter, AggregationCursor } from 'mongodb';
 
-import type { FindPaginated, IBaseModel } from './IBaseModel';
+import type { IBaseModel } from './IBaseModel';
 
 export interface ILivechatDepartmentAgentsModel extends IBaseModel<ILivechatDepartmentAgents> {
 	findUsersInQueue(usersList: string[]): FindCursor<ILivechatDepartmentAgents>;
@@ -22,22 +22,13 @@ export interface ILivechatDepartmentAgentsModel extends IBaseModel<ILivechatDepa
 	): FindCursor<ILivechatDepartmentAgents> | FindCursor<P>;
 	findByAgentId(agentId: string, options?: FindOptions<ILivechatDepartmentAgents>): FindCursor<ILivechatDepartmentAgents>;
 
-	findAgentsByDepartmentId(departmentId: string): FindPaginated<FindCursor<ILivechatDepartmentAgents>>;
-
-	findAgentsByDepartmentId(
-		departmentId: string,
-		options: FindOptions<ILivechatDepartmentAgents>,
-	): FindPaginated<FindCursor<ILivechatDepartmentAgents>>;
-
-	findAgentsByDepartmentId<P extends Document>(
-		departmentId: string,
-		options: FindOptions<P extends ILivechatDepartmentAgents ? ILivechatDepartmentAgents : P>,
-	): FindPaginated<FindCursor<P>>;
-
 	findAgentsByDepartmentId(
 		departmentId: string,
-		options?: undefined | FindOptions<ILivechatDepartmentAgents>,
-	): FindPaginated<FindCursor<ILivechatDepartmentAgents>>;
+		options?: FindOptions<ILivechatDepartmentAgents>,
+	): AggregationCursor<{
+		result: (ILivechatDepartmentAgents & { user: { _id: string; username: string; name: string } })[];
+		totalCount: { _id: null; total: number }[];
+	}>;
 
 	findByDepartmentIds(departmentIds: string[], options?: Record<string, any>): FindCursor<ILivechatDepartmentAgents>;
 	findAgentsByAgentIdAndBusinessHourId(_agentId: string, _businessHourId: string): Promise<ILivechatDepartmentAgents[]>;
diff --git a/packages/models/src/models/LivechatDepartmentAgents.ts b/packages/models/src/models/LivechatDepartmentAgents.ts
index 70913a5d359..f643cf879a1 100644
--- a/packages/models/src/models/LivechatDepartmentAgents.ts
+++ b/packages/models/src/models/LivechatDepartmentAgents.ts
@@ -1,5 +1,5 @@
 import type { AvailableAgentsAggregation, ILivechatDepartmentAgents, RocketChatRecordDeleted } from '@rocket.chat/core-typings';
-import type { FindPaginated, ILivechatDepartmentAgentsModel } from '@rocket.chat/model-typings';
+import type { ILivechatDepartmentAgentsModel } from '@rocket.chat/model-typings';
 import type {
 	Collection,
 	FindCursor,
@@ -15,6 +15,7 @@ import type {
 } from 'mongodb';
 
 import { Users } from '../index';
+import { readSecondaryPreferred } from '../readSecondaryPreferred';
 import { BaseRaw } from './BaseRaw';
 
 export class LivechatDepartmentAgentsRaw extends BaseRaw<ILivechatDepartmentAgents> implements ILivechatDepartmentAgentsModel {
@@ -87,29 +88,72 @@ export class LivechatDepartmentAgentsRaw extends BaseRaw<ILivechatDepartmentAgen
 		return this.find({ agentId }, options);
 	}
 
-	findAgentsByDepartmentId(departmentId: string): FindPaginated<FindCursor<ILivechatDepartmentAgents>>;
-
 	findAgentsByDepartmentId(
 		departmentId: string,
-		options: FindOptions<ILivechatDepartmentAgents>,
-	): FindPaginated<FindCursor<ILivechatDepartmentAgents>>;
+		options?: FindOptions<ILivechatDepartmentAgents>,
+	): AggregationCursor<{
+		result: (ILivechatDepartmentAgents & { user: { _id: string; username: string; name: string } })[];
+		totalCount: { _id: null; total: number }[];
+	}> {
+		const lookup = {
+			$lookup: {
+				from: 'users',
+				let: {
+					agentId: '$agentId',
+				},
+				pipeline: [
+					{
+						$match: {
+							$expr: {
+								$eq: ['$_id', '$$agentId'],
+							},
+						},
+					},
+					{
+						$project: {
+							_id: 1,
+							username: 1,
+							name: 1,
+						},
+					},
+				],
+				as: 'user',
+			},
+		};
+		const unwind = { $unwind: { path: '$user' } };
 
-	findAgentsByDepartmentId<P extends Document>(
-		departmentId: string,
-		options: FindOptions<P extends ILivechatDepartmentAgents ? ILivechatDepartmentAgents : P>,
-	): FindPaginated<FindCursor<P>>;
+		const sort: Document = { $sort: options?.sort || { username: 1 } };
+		const pagination = [sort];
 
-	findAgentsByDepartmentId(
-		departmentId: string,
-		options?: undefined | FindOptions<ILivechatDepartmentAgents>,
-	): FindPaginated<FindCursor<ILivechatDepartmentAgents>> {
-		const query = { departmentId };
+		if (options?.skip) {
+			pagination.push({ $skip: options.skip });
+		}
 
-		if (options === undefined) {
-			return this.findPaginated(query);
+		if (options?.limit) {
+			pagination.push({ $limit: options.limit });
 		}
 
-		return this.findPaginated(query, options);
+		const facet = {
+			$facet: {
+				result: pagination,
+				totalCount: [{ $group: { _id: null, total: { $sum: 1 } } }],
+			},
+		};
+
+		return this.col.aggregate<{
+			result: (ILivechatDepartmentAgents & { user: { _id: string; username: string; name: string } })[];
+			totalCount: { _id: null; total: number }[];
+		}>(
+			[
+				{
+					$match: { departmentId },
+				},
+				lookup,
+				unwind,
+				facet,
+			],
+			{ readPreference: readSecondaryPreferred(), allowDiskUse: true },
+		);
 	}
 
 	findByDepartmentIds(departmentIds: string[], options = {}): FindCursor<ILivechatDepartmentAgents> {