From 88fb1e581ce995ca4f974be2bfbbdbd0e127a66e Mon Sep 17 00:00:00 2001
From: =?UTF-8?q?J=C3=BAlia=20Jaeger=20Foresti?=
 <60678893+juliajforesti@users.noreply.github.com>
Date: Sun, 5 Apr 2026 19:58:12 -0300
Subject: [PATCH] chore: change date formatting in Omnichannel Contact Center
 (#40025)

Co-authored-by: cubic-dev-ai[bot] <191113872+cubic-dev-ai[bot]@users.noreply.github.com>
---
 .../directory/chats/ChatsTable/ChatsTableRow.tsx       | 10 ++++++++--
 1 file changed, 8 insertions(+), 2 deletions(-)

diff --git a/apps/meteor/client/views/omnichannel/directory/chats/ChatsTable/ChatsTableRow.tsx b/apps/meteor/client/views/omnichannel/directory/chats/ChatsTable/ChatsTableRow.tsx
index e42127f5e75..b7a4019c392 100644
--- a/apps/meteor/client/views/omnichannel/directory/chats/ChatsTable/ChatsTableRow.tsx
+++ b/apps/meteor/client/views/omnichannel/directory/chats/ChatsTable/ChatsTableRow.tsx
@@ -7,6 +7,7 @@ import { useTranslation } from 'react-i18next';
 
 import RemoveChatButton from './RemoveChatButton';
 import { OmnichannelRoomIcon } from '../../../../../components/RoomIcon/OmnichannelRoomIcon';
+import { useFormatDate } from '../../../../../hooks/useFormatDate';
 import { useTimeFromNow } from '../../../../../hooks/useTimeFromNow';
 import OmnichannelVerificationTag from '../../../components/OmnichannelVerificationTag';
 import RoomActivityIcon from '../../../components/RoomActivityIcon';
@@ -20,6 +21,7 @@ const ChatsTableRow = (room: IOmnichannelRoomWithDepartment) => {
 	const { _id, fname, tags, servedBy, ts, department, open, priorityWeight, lm, onHold, source, verified } = room;
 	const { enabled: isPriorityEnabled } = useOmnichannelPriorities();
 	const getTimeFromNow = useTimeFromNow(true);
+	const formatDate = useFormatDate();
 	const { getSourceLabel } = useOmnichannelSource();
 
 	const canRemoveClosedChats = usePermission('remove-closed-livechat-room');
@@ -81,8 +83,12 @@ const ChatsTableRow = (room: IOmnichannelRoomWithDepartment) => {
 				</Box>
 			</GenericTableCell>
 			<GenericTableCell withTruncatedText>{department?.name}</GenericTableCell>
-			<GenericTableCell withTruncatedText>{getTimeFromNow(ts)}</GenericTableCell>
-			<GenericTableCell withTruncatedText>{getTimeFromNow(lm)}</GenericTableCell>
+			<GenericTableCell withTruncatedText title={getTimeFromNow(ts)}>
+				{formatDate(ts)}
+			</GenericTableCell>
+			<GenericTableCell withTruncatedText title={lm ? getTimeFromNow(lm) : undefined}>
+				{lm ? formatDate(lm) : undefined}
+			</GenericTableCell>
 			<GenericTableCell withTruncatedText>
 				<RoomActivityIcon room={room} />
 				{getStatusText(open, onHold)}