diff --git a/app/livechat/client/collections/LivechatVisitor.js b/app/livechat/client/collections/LivechatVisitor.js
deleted file mode 100644
index 006885bacf1..00000000000
--- a/app/livechat/client/collections/LivechatVisitor.js
+++ /dev/null
@@ -1,3 +0,0 @@
-import { Mongo } from 'meteor/mongo';
-
-export const LivechatVisitor = new Mongo.Collection('rocketchat_livechat_visitor');
diff --git a/app/livechat/client/views/app/tabbar/visitorEdit.js b/app/livechat/client/views/app/tabbar/visitorEdit.js
index 249b80febff..02c1a2a035f 100644
--- a/app/livechat/client/views/app/tabbar/visitorEdit.js
+++ b/app/livechat/client/views/app/tabbar/visitorEdit.js
@@ -5,7 +5,6 @@ import toastr from 'toastr';
 
 import { t } from '../../../../../utils';
 import { hasRole } from '../../../../../authorization';
-import { LivechatVisitor } from '../../../collections/LivechatVisitor';
 import './visitorEdit.html';
 import { APIClient } from '../../../../../utils/client';
 
@@ -63,8 +62,12 @@ Template.visitorEdit.onCreated(async function() {
 	this.agentDepartments = new ReactiveVar([]);
 	this.availableUserTags = new ReactiveVar([]);
 
-	this.autorun(() => {
-		this.visitor.set(LivechatVisitor.findOne({ _id: Template.currentData().visitorId }));
+	this.autorun(async () => {
+		const { visitorId } = Template.currentData();
+		if (visitorId) {
+			const { visitor } = await APIClient.v1.get(`livechat/visitors.info?visitorId=${ visitorId }`);
+			this.visitor.set(visitor);
+		}
 	});
 
 	const rid = Template.currentData().roomId;
diff --git a/app/livechat/client/views/app/tabbar/visitorInfo.js b/app/livechat/client/views/app/tabbar/visitorInfo.js
index 678b84b40cb..122c18325e8 100644
--- a/app/livechat/client/views/app/tabbar/visitorInfo.js
+++ b/app/livechat/client/views/app/tabbar/visitorInfo.js
@@ -14,7 +14,6 @@ import { Subscriptions } from '../../../../../models';
 import { settings } from '../../../../../settings';
 import { t, handleError, roomTypes } from '../../../../../utils';
 import { hasRole, hasPermission, hasAtLeastOnePermission } from '../../../../../authorization';
-import { LivechatVisitor } from '../../../collections/LivechatVisitor';
 import './visitorInfo.html';
 import { APIClient } from '../../../../../utils/client';
 
@@ -309,8 +308,6 @@ Template.visitorInfo.onCreated(function() {
 				loadRoomData(rid);
 			}
 		});
-
-		this.subscribe('livechat:visitorInfo', { rid });
 	}
 
 	this.autorun(async () => {
@@ -320,7 +317,11 @@ Template.visitorInfo.onCreated(function() {
 		}
 	});
 
-	this.autorun(() => {
-		this.user.set(LivechatVisitor.findOne({ _id: this.visitorId.get() }));
+	this.autorun(async () => {
+		const visitorId = this.visitorId.get();
+		if (visitorId) {
+			const { visitor } = await APIClient.v1.get(`livechat/visitors.info?visitorId=${ visitorId }`);
+			this.user.set(visitor);
+		}
 	});
 });
diff --git a/app/livechat/imports/server/rest/visitors.js b/app/livechat/imports/server/rest/visitors.js
new file mode 100644
index 00000000000..6df472bb20c
--- /dev/null
+++ b/app/livechat/imports/server/rest/visitors.js
@@ -0,0 +1,16 @@
+import { check } from 'meteor/check';
+
+import { API } from '../../../../api';
+import { findVisitorInfo } from '../../../server/api/lib/visitors';
+
+API.v1.addRoute('livechat/visitors.info', { authRequired: true }, {
+	get() {
+		check(this.queryParams, {
+			visitorId: String,
+		});
+
+		const visitor = Promise.await(findVisitorInfo({ userId: this.userId, visitorId: this.queryParams.visitorId }));
+
+		return API.v1.success(visitor);
+	},
+});
diff --git a/app/livechat/server/api.js b/app/livechat/server/api.js
index e0b3a9b03e9..95cd633247c 100644
--- a/app/livechat/server/api.js
+++ b/app/livechat/server/api.js
@@ -9,3 +9,4 @@ import '../imports/server/rest/rooms.js';
 import '../imports/server/rest/appearance.js';
 import '../imports/server/rest/triggers.js';
 import '../imports/server/rest/integrations.js';
+import '../imports/server/rest/visitors.js';
diff --git a/app/livechat/server/api/lib/visitors.js b/app/livechat/server/api/lib/visitors.js
new file mode 100644
index 00000000000..f72351f9993
--- /dev/null
+++ b/app/livechat/server/api/lib/visitors.js
@@ -0,0 +1,17 @@
+import { hasPermissionAsync } from '../../../../authorization/server/functions/hasPermission';
+import { LivechatVisitors } from '../../../../models/server/raw';
+
+export async function findVisitorInfo({ userId, visitorId }) {
+	if (!await hasPermissionAsync(userId, 'view-l-room')) {
+		throw new Error('error-not-authorized');
+	}
+
+	const visitor = await LivechatVisitors.findOneById(visitorId);
+	if (!visitor) {
+		throw new Error('visitor-not-found');
+	}
+
+	return {
+		visitor,
+	};
+}
diff --git a/app/livechat/server/publications/visitorInfo.js b/app/livechat/server/publications/visitorInfo.js
index 6cca207b996..372541a3820 100644
--- a/app/livechat/server/publications/visitorInfo.js
+++ b/app/livechat/server/publications/visitorInfo.js
@@ -3,6 +3,7 @@ import { Meteor } from 'meteor/meteor';
 import { hasPermission } from '../../../authorization';
 import { LivechatRooms, LivechatVisitors } from '../../../models';
 
+console.warn('The publication "livechat:visitorInfo" is deprecated and will be removed after version v3.0.0');
 Meteor.publish('livechat:visitorInfo', function({ rid: roomId }) {
 	if (!this.userId) {
 		return this.error(new Meteor.Error('error-not-authorized', 'Not authorized', { publish: 'livechat:visitorInfo' }));
diff --git a/app/models/server/raw/LivechatVisitors.js b/app/models/server/raw/LivechatVisitors.js
new file mode 100644
index 00000000000..2ba38dbbe78
--- /dev/null
+++ b/app/models/server/raw/LivechatVisitors.js
@@ -0,0 +1,5 @@
+import { BaseRaw } from './BaseRaw';
+
+export class LivechatVisitorsRaw extends BaseRaw {
+
+}
diff --git a/app/models/server/raw/index.js b/app/models/server/raw/index.js
index f4f95371462..d12ed55f0ad 100644
--- a/app/models/server/raw/index.js
+++ b/app/models/server/raw/index.js
@@ -20,6 +20,8 @@ import LivechatRoomsModel from '../models/LivechatRooms';
 import { LivechatRoomsRaw } from './LivechatRooms';
 import MessagesModel from '../models/Messages';
 import { MessagesRaw } from './Messages';
+import LivechatVisitorsModel from '../models/LivechatVisitors';
+import { LivechatVisitorsRaw } from './LivechatVisitors';
 
 export const Permissions = new PermissionsRaw(PermissionsModel.model.rawCollection());
 export const Roles = new RolesRaw(RolesModel.model.rawCollection());
@@ -32,3 +34,4 @@ export const LivechatDepartment = new LivechatDepartmentRaw(LivechatDepartmentMo
 export const LivechatDepartmentAgents = new LivechatDepartmentAgentsRaw(LivechatDepartmentAgentsModel.model.rawCollection());
 export const LivechatRooms = new LivechatRoomsRaw(LivechatRoomsModel.model.rawCollection());
 export const Messages = new MessagesRaw(MessagesModel.model.rawCollection());
+export const LivechatVisitors = new LivechatVisitorsRaw(LivechatVisitorsModel.model.rawCollection());
diff --git a/tests/end-to-end/api/livechat/visitors.js b/tests/end-to-end/api/livechat/visitors.js
new file mode 100644
index 00000000000..e0af003223d
--- /dev/null
+++ b/tests/end-to-end/api/livechat/visitors.js
@@ -0,0 +1,59 @@
+import { getCredentials, api, request, credentials } from '../../../data/api-data.js';
+import { updatePermission, updateSetting } from '../../../data/permissions.helper';
+import { createVisitor } from '../../../data/livechat/rooms.js';
+
+describe('LIVECHAT - visitors', function() {
+	this.retries(0);
+	let visitor;
+
+	before((done) => getCredentials(done));
+
+	before((done) => {
+		updateSetting('Livechat_enabled', true)
+			.then(() => createVisitor())
+			.then((createdVisitor) => {
+				visitor = createdVisitor;
+				done();
+			});
+	});
+
+	describe('livechat/visitors.info', () => {
+		it('should return an "unauthorized error" when the user does not have the necessary permission', (done) => {
+			updatePermission('view-l-room', []).then(() => {
+				request.get(api('livechat/visitors.info?visitorId=invalid'))
+					.set(credentials)
+					.expect('Content-Type', 'application/json')
+					.expect(400)
+					.expect((res) => {
+						expect(res.body).to.have.property('success', false);
+						expect(res.body.error).to.be.equal('error-not-authorized');
+					})
+					.end(done);
+			});
+		});
+		it('should return an "visitor not found error" when the visitor doe snot exists', (done) => {
+			updatePermission('view-l-room', ['admin']).then(() => {
+				request.get(api('livechat/visitors.info?visitorId=invalid'))
+					.set(credentials)
+					.expect('Content-Type', 'application/json')
+					.expect(400)
+					.expect((res) => {
+						expect(res.body).to.have.property('success', false);
+						expect(res.body.error).to.be.equal('visitor-not-found');
+					})
+					.end(done);
+			});
+		});
+		it('should return the visitor info', (done) => {
+			request.get(api(`livechat/visitors.info?visitorId=${ visitor._id }`))
+				.set(credentials)
+				.expect('Content-Type', 'application/json')
+				.expect(200)
+				.expect((res) => {
+					expect(res.body).to.have.property('success', true);
+					expect(res.body.visitor._id).to.be.equal(visitor._id);
+				})
+				.end(done);
+		});
+	});
+});