diff --git a/app/livechat/client/views/app/tabbar/visitorEdit.js b/app/livechat/client/views/app/tabbar/visitorEdit.js
index 3a782f39305..741bd9417fc 100644
--- a/app/livechat/client/views/app/tabbar/visitorEdit.js
+++ b/app/livechat/client/views/app/tabbar/visitorEdit.js
@@ -7,8 +7,8 @@ import { t } from '../../../../../utils';
 import { hasRole } from '../../../../../authorization';
 import { LivechatVisitor } from '../../../collections/LivechatVisitor';
 import { LivechatDepartmentAgents } from '../../../collections/LivechatDepartmentAgents';
-import { LivechatRoom } from '../../../collections/LivechatRoom';
 import './visitorEdit.html';
+import { APIClient } from '../../../../../utils/client';
 
 Template.visitorEdit.helpers({
 	visitor() {
@@ -81,9 +81,8 @@ Template.visitorEdit.onCreated(function() {
 
 	const rid = Template.currentData().roomId;
 
-	this.subscribe('livechat:rooms', { _id: rid });
-	this.autorun(() => {
-		const room = LivechatRoom.findOne({ _id: rid });
+	this.autorun(async () => {
+		const { room } = await APIClient.v1.get(`rooms.info?roomId=${ rid }`);
 		this.room.set(room);
 		this.tags.set((room && room.tags) || []);
 	});
diff --git a/app/livechat/client/views/app/tabbar/visitorInfo.js b/app/livechat/client/views/app/tabbar/visitorInfo.js
index 074ece84379..c51c8558deb 100644
--- a/app/livechat/client/views/app/tabbar/visitorInfo.js
+++ b/app/livechat/client/views/app/tabbar/visitorInfo.js
@@ -15,7 +15,6 @@ import { settings } from '../../../../../settings';
 import { t, handleError, roomTypes } from '../../../../../utils';
 import { hasRole, hasAllPermission, hasAtLeastOnePermission } from '../../../../../authorization';
 import { LivechatVisitor } from '../../../collections/LivechatVisitor';
-import { LivechatRoom } from '../../../collections/LivechatRoom';
 import './visitorInfo.html';
 import { APIClient } from '../../../../../utils/client';
 
@@ -51,7 +50,7 @@ Template.visitorInfo.helpers({
 	},
 
 	room() {
-		return LivechatRoom.findOne({ _id: this.rid });
+		return Template.instance().room.get();
 	},
 
 	department() {
@@ -73,7 +72,7 @@ Template.visitorInfo.helpers({
 
 		const data = Template.currentData();
 		if (data && data.rid) {
-			const room = LivechatRoom.findOne(data.rid);
+			const room = Template.instance().room.get();
 			if (room) {
 				livechatData = _.extend(livechatData, room.livechatData);
 			}
@@ -148,7 +147,7 @@ Template.visitorInfo.helpers({
 	},
 
 	roomOpen() {
-		const room = LivechatRoom.findOne({ _id: this.rid });
+		const room = Template.instance().room.get();
 		const uid = Meteor.userId();
 		return room && room.open && ((room.servedBy && room.servedBy._id === uid) || hasRole(uid, 'livechat-manager'));
 	},
@@ -259,7 +258,7 @@ Template.visitorInfo.events({
 		}, () => {
 			Meteor.call('livechat:returnAsInquiry', this.rid, function(error/* , result*/) {
 				if (error) {
-					console.log(error);
+					handleError(error);
 				} else {
 					Session.set('openedRoom');
 					FlowRouter.go('/home');
@@ -284,6 +283,7 @@ Template.visitorInfo.onCreated(function() {
 	this.tags = new ReactiveVar(null);
 	this.routingConfig = new ReactiveVar({});
 	this.department = new ReactiveVar({});
+	this.room = new ReactiveVar({});
 
 	Meteor.call('livechat:getCustomFields', (err, customFields) => {
 		if (customFields) {
@@ -298,13 +298,20 @@ Template.visitorInfo.onCreated(function() {
 		}
 	});
 
+	const loadRoomData = async (rid) => {
+		const { room } = await APIClient.v1.get(`rooms.info?roomId=${ rid }`);
+		this.visitorId.set(room && room.v && room.v._id);
+		this.departmentId.set(room && room.departmentId);
+		this.tags.set(room && room.tags);
+		this.room.set(room);
+	};
+
 	if (rid) {
-		this.subscribe('livechat:rooms', { _id: rid });
 		this.autorun(() => {
-			const room = LivechatRoom.findOne({ _id: rid });
-			this.visitorId.set(room && room.v && room.v._id);
-			this.departmentId.set(room && room.departmentId);
-			this.tags.set(room && room.tags);
+			const action = this.action.get();
+			if (action === undefined) {
+				loadRoomData(rid);
+			}
 		});
 
 		this.subscribe('livechat:visitorInfo', { rid });
diff --git a/app/livechat/server/lib/Livechat.js b/app/livechat/server/lib/Livechat.js
index 530b83e7f21..187311bc527 100644
--- a/app/livechat/server/lib/Livechat.js
+++ b/app/livechat/server/lib/Livechat.js
@@ -449,6 +449,10 @@ export const Livechat = {
 			throw new Meteor.Error('error-invalid-room', 'Invalid room', { method: 'livechat:returnRoomAsInquiry' });
 		}
 
+		if (!room.open) {
+			throw new Meteor.Error('room-closed', 'Room closed', { method: 'livechat:returnRoomAsInquiry' });
+		}
+
 		if (!room.servedBy) {
 			return false;
 		}
diff --git a/app/livechat/server/methods/closeRoom.js b/app/livechat/server/methods/closeRoom.js
index 14a7e1d3025..f7f2d18942d 100644
--- a/app/livechat/server/methods/closeRoom.js
+++ b/app/livechat/server/methods/closeRoom.js
@@ -11,6 +11,15 @@ Meteor.methods({
 			throw new Meteor.Error('error-not-authorized', 'Not authorized', { method: 'livechat:closeRoom' });
 		}
 
+		const room = LivechatRooms.findOneById(roomId);
+		if (!room || room.t !== 'l') {
+			throw new Meteor.Error('error-invalid-room', 'Invalid room', { method: 'livechat:closeRoom' });
+		}
+
+		if (!room.open) {
+			throw new Meteor.Error('room-closed', 'Room closed', { method: 'livechat:closeRoom' });
+		}
+
 		const user = Meteor.user();
 
 		const subscription = Subscriptions.findOneByRoomIdAndUserId(roomId, user._id, { _id: 1 });
diff --git a/app/livechat/server/methods/returnAsInquiry.js b/app/livechat/server/methods/returnAsInquiry.js
index 6dae070a1d9..bb7aa9c8146 100644
--- a/app/livechat/server/methods/returnAsInquiry.js
+++ b/app/livechat/server/methods/returnAsInquiry.js
@@ -1,12 +1,22 @@
 import { Meteor } from 'meteor/meteor';
 
 import { hasPermission } from '../../../authorization';
+import { LivechatRooms } from '../../../models';
 import { Livechat } from '../lib/Livechat';
 
 Meteor.methods({
 	'livechat:returnAsInquiry'(rid, departmentId) {
 		if (!Meteor.userId() || !hasPermission(Meteor.userId(), 'view-l-room')) {
-			throw new Meteor.Error('error-not-allowed', 'Not allowed', { method: 'livechat:saveDepartment' });
+			throw new Meteor.Error('error-not-allowed', 'Not allowed', { method: 'livechat:returnAsInquiry' });
+		}
+
+		const room = LivechatRooms.findOneById(rid);
+		if (!room || room.t !== 'l') {
+			throw new Meteor.Error('error-invalid-room', 'Invalid room', { method: 'livechat:returnAsInquiry' });
+		}
+
+		if (!room.open) {
+			throw new Meteor.Error('room-closed', 'Room closed', { method: 'livechat:returnAsInquiry' });
 		}
 
 		return Livechat.returnRoomAsInquiry(rid, departmentId);
diff --git a/app/livechat/server/methods/transfer.js b/app/livechat/server/methods/transfer.js
index a8e155c19b2..352cc149065 100644
--- a/app/livechat/server/methods/transfer.js
+++ b/app/livechat/server/methods/transfer.js
@@ -18,10 +18,14 @@ Meteor.methods({
 		});
 
 		const room = LivechatRooms.findOneById(transferData.roomId);
-		if (!room) {
+		if (!room || room.t !== 'l') {
 			throw new Meteor.Error('error-invalid-room', 'Invalid room', { method: 'livechat:transfer' });
 		}
 
+		if (!room.open) {
+			throw new Meteor.Error('room-closed', 'Room closed', { method: 'livechat:transfer' });
+		}
+
 		const subscription = Subscriptions.findOneByRoomIdAndUserId(room._id, Meteor.userId(), { fields: { _id: 1 } });
 		if (!subscription && !hasPermission(Meteor.userId(), 'transfer-livechat-guest')) {
 			throw new Meteor.Error('error-not-authorized', 'Not authorized', { method: 'livechat:transfer' });
diff --git a/app/models/server/raw/LivechatRooms.js b/app/models/server/raw/LivechatRooms.js
new file mode 100644
index 00000000000..9b5f657d2aa
--- /dev/null
+++ b/app/models/server/raw/LivechatRooms.js
@@ -0,0 +1,5 @@
+import { BaseRaw } from './BaseRaw';
+
+export class LivechatRoomsRaw extends BaseRaw {
+
+}
diff --git a/app/models/server/raw/index.js b/app/models/server/raw/index.js
index 12b7ec7f556..1dd7f7bcda0 100644
--- a/app/models/server/raw/index.js
+++ b/app/models/server/raw/index.js
@@ -14,6 +14,8 @@ import LivechatDepartmentModel from '../models/LivechatDepartment';
 import { LivechatDepartmentRaw } from './LivechatDepartment';
 import LivechatDepartmentAgentsModel from '../models/LivechatDepartmentAgents';
 import { LivechatDepartmentAgentsRaw } from './LivechatDepartmentAgents';
+import LivechatRoomsModel from '../models/LivechatRooms';
+import { LivechatRoomsRaw } from './LivechatRooms';
 import MessagesModel from '../models/Messages';
 import { MessagesRaw } from './Messages';
 
@@ -25,4 +27,5 @@ export const Users = new UsersRaw(UsersModel.model.rawCollection());
 export const Rooms = new RoomsRaw(RoomsModel.model.rawCollection());
 export const LivechatDepartment = new LivechatDepartmentRaw(LivechatDepartmentModel.model.rawCollection());
 export const LivechatDepartmentAgents = new LivechatDepartmentAgentsRaw(LivechatDepartmentAgentsModel.model.rawCollection());
+export const LivechatRooms = new LivechatRoomsRaw(LivechatRoomsModel.model.rawCollection());
 export const Messages = new MessagesRaw(MessagesModel.model.rawCollection());