diff --git a/ee/app/canned-responses/server/hooks/onMessageSentParsePlaceholder.ts b/ee/app/canned-responses/server/hooks/onMessageSentParsePlaceholder.ts
index de3760dc7ed..f76f5a988d3 100644
--- a/ee/app/canned-responses/server/hooks/onMessageSentParsePlaceholder.ts
+++ b/ee/app/canned-responses/server/hooks/onMessageSentParsePlaceholder.ts
@@ -1,7 +1,8 @@
 import get from 'lodash.get';
 
+import { settings } from '../../../../../app/settings/server';
 import { callbacks } from '../../../../../app/callbacks/server';
-import { Users, LivechatVisitors } from '../../../../../app/models/server';
+import { Users, LivechatVisitors, Rooms } from '../../../../../app/models/server';
 import { IMessage } from '../../../../../definition/IMessage';
 import { IOmnichannelRoom, isOmnichannelRoom } from '../../../../../definition/IRoom';
 
@@ -28,7 +29,12 @@ const placeholderFields = {
 	},
 };
 
-callbacks.add('beforeSaveMessage', (message: IMessage, room: IOmnichannelRoom): any => {
+const handleBeforeSaveMessage = (message: IMessage, room: IOmnichannelRoom): any => {
+	if (!message.msg || message.msg === '') {
+		return message;
+	}
+
+	room = room?._id ? room : Rooms.findOneById(message.rid);
 	if (!isOmnichannelRoom(room)) {
 		return message;
 	}
@@ -51,4 +57,13 @@ callbacks.add('beforeSaveMessage', (message: IMessage, room: IOmnichannelRoom):
 
 	message.msg = messageText;
 	return message;
-}, callbacks.priority.LOW, 'canned-responses-replace-placeholders');
+};
+
+settings.get('Canned_Responses_Enable', function(_, value) {
+	if (!value) {
+		callbacks.remove('beforeSaveMessage', 'canned-responses-replace-placeholders');
+		return;
+	}
+
+	callbacks.add('beforeSaveMessage', handleBeforeSaveMessage, callbacks.priority.MEDIUM, 'canned-responses-replace-placeholders');
+});