Automation for Export PDF Transcript functionality

apps/meteor/tests/e2e/omnichannel-send-transcript-pdf.spec.ts

@@ -0,0 +1,92 @@
+import { faker } from '@faker-js/faker';
+import type { Page } from '@playwright/test';
+
+import { IS_EE } from './config/constants';
+import { createAuxContext } from './fixtures/createAuxContext';
+import { Users } from './fixtures/userStates';
+import { OmnichannelLiveChat, HomeOmnichannel } from './page-objects';
+import { test, expect } from './utils/test';
+
+test.describe('omnichannel- export chat transcript as PDF', () => {
+	let poLiveChat: OmnichannelLiveChat;
+	let newUser: { email: string; name: string };
+
+	let agent: { page: Page; poHomeChannel: HomeOmnichannel };
+	test.beforeAll(async ({ api, browser }) => {
+		newUser = {
+			name: faker.name.firstName(),
+			email: faker.internet.email(),
+		};
+
+		// Set user user 1 as manager and agent
+		await api.post('/livechat/users/agent', { username: 'user1' });
+
+		const { page } = await createAuxContext(browser, Users.user1);
+		agent = { page, poHomeChannel: new HomeOmnichannel(page) };
+	});
+	test.beforeEach(async ({ page }) => {
+		poLiveChat = new OmnichannelLiveChat(page);
+	});
+
+	test.afterAll(async ({ api }) => {
+		await api.delete('/livechat/users/agent/user1');
+		await agent.page.close();
+	});
+
+	test('Export PDF transcript', async ({ page }) => {
+		await test.step('Expect send a message as a visitor', async () => {
+			await page.goto('/livechat');
+			await poLiveChat.btnOpenLiveChat('R').click();
+			await poLiveChat.sendMessage(newUser, false);
+			await poLiveChat.onlineAgentMessage.type('this_a_test_message_from_visitor');
+			await poLiveChat.btnSendMessageToOnlineAgent.click();
+		});
+
+		await test.step('Expect to have 1 omnichannel assigned to agent 1', async () => {
+			await new Promise(resolve => setTimeout(resolve, 5000));
+			await agent.poHomeChannel.sidenav.openChat(newUser.name);
+		});
+
+		await test.step('Expect to be not able send transcript as PDF', async () => {
+			test.skip(!IS_EE, 'Enterprise Only');
+			await agent.poHomeChannel.content.btnSendTranscript.click();
+			await agent.poHomeChannel.content.btnSendTranscriptAsPDF.hover();
+			await expect(agent.poHomeChannel.content.btnSendTranscriptAsPDF).toHaveAttribute('aria-disabled', 'true');
+		});
+
+        await test.step('Expect chat to be closed', async () => {
+           test.skip(!IS_EE, 'Enterprise Only');
+			await agent.poHomeChannel.content.btnCloseChat.click();
+			await agent.poHomeChannel.content.inputModalClosingComment.type('any_comment');
+			await expect(agent.poHomeChannel.transcript.checkboxPDF).toHaveAttribute('aria-hidden', 'true');
+            await agent.poHomeChannel.transcript.checkboxPDF.click();
+			await agent.poHomeChannel.content.btnModalConfirm.click();
+			await expect(agent.poHomeChannel.toastSuccess).toBeVisible();
+       	});
+
+		// Exported PDF can be downloaded from rocket.cat room
+		await test.step('Expect to have exported PDF in rocket.cat', async () => {
+
+			test.skip(!IS_EE, 'Enterprise Only');
+			await new Promise(resolve => setTimeout(resolve, 3000));
+			await agent.poHomeChannel.sidenav.openChat('rocket.cat');
+			await expect(agent.poHomeChannel.transcript.DownloadedPDF).toBeVisible();
+		});
+
+		// PDF can be exported from Omnichannel Contact Center
+		await test.step('Expect to have exported PDF in rocket.cat', async () => {
+			test.skip(!IS_EE, 'Enterprise Only');
+			await agent.poHomeChannel.transcript.contactCenter.click();
+			await agent.poHomeChannel.transcript.contactCenterChats.click();
+			await agent.poHomeChannel.transcript.contactCenterSearch.type(newUser.name);
+			await new Promise(resolve => setTimeout(resolve, 3000));
+			await agent.poHomeChannel.transcript.firstRow.click();
+			await agent.poHomeChannel.transcript.viewFullConversation.click();
+			await agent.poHomeChannel.content.btnSendTranscript.click();
+			await expect(agent.poHomeChannel.content.btnSendTranscriptAsPDF).toHaveAttribute('aria-disabled', 'false');
+			await agent.poHomeChannel.content.btnSendTranscriptAsPDF.click();
+			await expect(agent.poHomeChannel.toastSuccess).toBeVisible();
+		});
+	});
+});
+

apps/meteor/tests/e2e/page-objects/fragments/home-content.ts

@@ -2,11 +2,16 @@ import fs from 'fs/promises';
 
 import type { Locator, Page } from '@playwright/test';
 
+import { OmnichannelCustomFields } from '../omnichannel-custom-fields';
+
 export class HomeContent {
 	protected readonly page: Page;
 
+	readonly omnichannelCustomFields: OmnichannelCustomFields;
+
 	constructor(page: Page) {
 		this.page = page;
+		this.omnichannelCustomFields = new OmnichannelCustomFields(page);
 	}
 
 	get inputMessage(): Locator {
@@ -156,6 +161,10 @@ export class HomeContent {
 		return this.page.locator('[data-qa-id="ToolBoxAction-mail-arrow-top-right"]');
 	}
 
+	get btnCloseChat(): Locator {
+		return this.page.locator('[data-qa-id="ToolBoxAction-balloon-close-top-right"]');
+	}
+
 	get btnSendTranscriptToEmail(): Locator {
 		return this.page.locator('li.rcx-option', { hasText: 'Send via email' });
 	}

apps/meteor/tests/e2e/page-objects/home-omnichannel.ts

@@ -1,6 +1,7 @@
 import type { Locator, Page } from '@playwright/test';
 
 import { HomeOmnichannelContent, HomeSidenav, HomeFlextab, OmnichannelSidenav } from './fragments';
+import { OmnichannelTranscript } from './omnichannel-chat-transcript';
 import { OmnichannelTriggers } from './omnichannel-triggers';
 
 export class HomeOmnichannel {
@@ -16,6 +17,8 @@ export class HomeOmnichannel {
 
 	readonly omnisidenav: OmnichannelSidenav;
 
+	readonly transcript: OmnichannelTranscript;
+
 	constructor(page: Page) {
 		this.page = page;
 		this.content = new HomeOmnichannelContent(page);
@@ -23,6 +26,7 @@ export class HomeOmnichannel {
 		this.tabs = new HomeFlextab(page);
 		this.triggers = new OmnichannelTriggers(page);
 		this.omnisidenav = new OmnichannelSidenav(page);
+		this.transcript = new OmnichannelTranscript(page);
 	}
 
 	get toastSuccess(): Locator {

apps/meteor/tests/e2e/page-objects/omnichannel-chat-transcript.ts

@@ -0,0 +1,46 @@
+import type { Locator, Page } from '@playwright/test';
+
+import { OmnichannelSidenav } from './fragments';
+
+export class OmnichannelTranscript {
+	private readonly page: Page;
+
+	readonly sidenav: OmnichannelSidenav;
+
+	constructor(page: Page) {
+		this.page = page;
+		this.sidenav = new OmnichannelSidenav(page);
+	}
+
+	get checkboxPDF(): Locator {
+		return this.page.locator('//input[@name="transcriptPDF"]//following::i[1]');
+	}
+
+	get exportedPDF(): Locator {
+		return this.page.locator('//div[contains(text(),"PDF Transcript successfully generated")]');
+	}
+
+	get contactCenter(): Locator {
+		return this.page.locator('//button[@data-tooltip="Contact Center"]');
+	}
+
+	get contactCenterChats(): Locator {
+		return this.page.locator('//button[contains(.,"Chats")]');
+	}
+
+	get contactCenterSearch(): Locator {
+		return this.page.locator('[placeholder="Search"]');
+	}
+
+	get firstRow(): Locator {
+		return this.page.locator('//tr[1]//td[1]');
+	}
+
+	get viewFullConversation(): Locator {
+		return this.page.locator('//button[@title="View full conversation"]/i');
+	}
+
+	get DownloadedPDF(): Locator {
+		return this.page.locator('[data-qa-type="attachment-title-link"]').last();
+	}
+}