diff --git a/.changeset/popular-trees-lay.md b/.changeset/popular-trees-lay.md
new file mode 100644
index 00000000000..f38ef1f9236
--- /dev/null
+++ b/.changeset/popular-trees-lay.md
@@ -0,0 +1,5 @@
+---
+"@rocket.chat/meteor": patch
+---
+
+Removed 'Hide' option in the room menu for Omnichannel conversations.
diff --git a/apps/meteor/client/sidebar/RoomMenu.tsx b/apps/meteor/client/sidebar/RoomMenu.tsx
index 8df55bd5d35..06b1352d280 100644
--- a/apps/meteor/client/sidebar/RoomMenu.tsx
+++ b/apps/meteor/client/sidebar/RoomMenu.tsx
@@ -200,10 +200,14 @@ const RoomMenu = ({
 	const menuOptions = useMemo(
 		() => ({
 			...(!hideDefaultOptions && {
-				hideRoom: {
-					label: { label: t('Hide'), icon: 'eye-off' },
-					action: handleHide,
-				},
+				...(isOmnichannelRoom
+					? {}
+					: {
+							hideRoom: {
+								label: { label: t('Hide'), icon: 'eye-off' },
+								action: handleHide,
+							},
+					  }),
 				toggleRead: {
 					label: { label: isUnread ? t('Mark_read') : t('Mark_unread'), icon: 'flag' },
 					action: handleToggleRead,