fix: Remove room assignment before queueing the conversation again when transfering (#36577)

.changeset/eleven-buses-return.md

@@ -0,0 +1,5 @@
+---
+"@rocket.chat/meteor": patch
+---
+
+Fixes an issue where rooms transferred to a department's queue could get stuck—marked as taken but with no agent assigned.

apps/meteor/app/livechat/server/lib/RoutingManager.ts

@@ -180,6 +180,12 @@ export const RoutingManager: Routing = {
 
 		const { servedBy } = room;
 
+		if (servedBy) {
+			await LivechatRooms.removeAgentByRoomId(rid);
+			await this.removeAllRoomSubscriptions(room);
+			await dispatchAgentDelegated(rid);
+		}
+
 		if (shouldQueue) {
 			const queuedInquiry = await LivechatInquiry.queueInquiry(inquiry._id, room.lastMessage);
 			if (queuedInquiry) {
@@ -192,12 +198,6 @@ export const RoutingManager: Routing = {
 			}
 		}
 
-		if (servedBy) {
-			await LivechatRooms.removeAgentByRoomId(rid);
-			await this.removeAllRoomSubscriptions(room);
-			await dispatchAgentDelegated(rid);
-		}
-
 		await dispatchInquiryQueued(inquiry);
 
 		return true;