diff --git a/packages/rocketchat-livechat/server/lib/Livechat.js b/packages/rocketchat-livechat/server/lib/Livechat.js
index c4f48c7f936..42a1d5c1400 100644
--- a/packages/rocketchat-livechat/server/lib/Livechat.js
+++ b/packages/rocketchat-livechat/server/lib/Livechat.js
@@ -127,7 +127,7 @@ RocketChat.Livechat = {
 
 				if (this.connection) {
 					userData.userAgent = this.connection.httpHeaders['user-agent'];
-					userData.ip = this.connection.httpHeaders['x-real-ip'] || this.connection.clientAddress;
+					userData.ip = this.connection.httpHeaders['x-real-ip'] || this.connection.httpHeaders['x-forwarded-for'] || this.connection.clientAddress;
 					userData.host = this.connection.httpHeaders.host;
 				}