2 Commits (Export-PDF-Transcript)

Author	SHA1	Message	Date
Kevin Aleman	ce99be6b0a	fix: Omnichannel queue not running for all queues (#29290) ... Co-authored-by: murtaza98 <murtaza.patrawala@rocket.chat>	3 years ago
Kevin Aleman	bc33bf5ab7	refactor: convert routing manager to ts (#29406)	3 years ago
Murtaza Patrawala	9da856cc67	refactor: omnichannel on-hold feature (#28252)	3 years ago
Kevin Aleman	b57b2f142d	refactor: Convert Omnichannel helper ee to ts (#29274) ... Co-authored-by: Murtaza Patrawala <34130764+murtaza98@users.noreply.github.com>	3 years ago
Guilherme Gazzo	4e3effddc5	refactor: Move callbacks to async (#29051)	3 years ago
Martin Schoeler	7ad03d93ac	regression: Reactivity Issue when agent takes a chat (#28966) ... * Fix empty agent object * Add missing awaits	3 years ago
Marcos Spessatto Defendi	c1994d9ef2	refactor: remove Users from fibers 9 (#28731)	3 years ago
Kevin Aleman	f27765c9c7	refactor: `Subscriptions` model 6/6 (#28675) ... Co-authored-by: Guilherme Gazzo <guilhermegazzo@gmail.com>	3 years ago
Kevin Aleman	35499f5b89	refactor: Rooms model 1/2 (#28694)	3 years ago
Diego Sampaio	a0f435888a	refactor(models): Use Messages Raw model (9/N) (#28693)	3 years ago
Kevin Aleman	9ea35c8e45	refactor: move subscriptions 4x (#28548)	3 years ago
Guilherme Gazzo	8fe4b7f48d	refactor: remove hasRole to hasRoleAsync (#28648)	3 years ago
Kevin Aleman	e2a522a933	refactor: `LivechatRooms` removal - 3 (#28506)	3 years ago
Kevin Aleman	b5676431a7	refactor: `livechat rooms` - 1 (#28497)	3 years ago
Kevin Aleman	6331e52e28	refactor: Remove `LivechatInquiry` model (#28487) ... Co-authored-by: Guilherme Gazzo <guilhermegazzo@gmail.com> Co-authored-by: Diego Sampaio <chinello@gmail.com>	3 years ago
Kevin Aleman	528d353deb	refactor: `LivechatDepartmentAgents` removal (#28472)	3 years ago
Henrique Guimarães Ribeiro	8d74caf47e	[BREAK] Marketplace standalone page and app request flow (#27389) ... Co-authored-by: dougfabris <devfabris@gmail.com> Co-authored-by: Júlia Jaeger Foresti <60678893+juliajforesti@users.noreply.github.com> Co-authored-by: Tiago Evangelista Pinto <tiago.evangelista@rocket.chat> Co-authored-by: Felipe <84182706+felipe-rod123@users.noreply.github.com> Co-authored-by: yash-rajpal <rajpal.yash03@gmail.com> Co-authored-by: Matheus Carmo <matheus.carmo@rocket.chat> Co-authored-by: Guilherme Gazzo <guilhermegazzo@gmail.com> Co-authored-by: Rafael Tapia <rafael.tapia@rocket.chat> Co-authored-by: Rodrigo Nascimento <rodrigoknascimento@gmail.com> Co-authored-by: Diego Sampaio <chinello@gmail.com>	3 years ago
Tiago Evangelista Pinto	3244070950	[FIX] On hold reactivity for Omnichannel rooms (#27013)	3 years ago
Kevin Aleman	86797fbe48	Chore: Permissions check per endpoint/method (#26419) ... Co-authored-by: Murtaza Patrawala <34130764+murtaza98@users.noreply.github.com>	3 years ago
Diego Sampaio	961c06014e	First move to monorepo	4 years ago
Tasso Evangelista	4b408c2dde	Chore: Move `callbacks` to /lib (#23456)	4 years ago
Diego Sampaio	7632f12cfc	Chore: Prettier for us all (#24000)	4 years ago
Guilherme Gazzo	ba15ba725a	Chore: Startup Time (#23210) ... Co-authored-by: Diego Sampaio <chinello@gmail.com>	4 years ago
Kevin Aleman	536ba339d6	[FIX] Server crashing when Routing method is not available at start (#23473) ... * Prevent server crash when routing method is not valid * Change way of starting/stopping queue * Friday... * Fix PR comments * Update app/livechat/server/lib/RoutingManager.js Co-authored-by: Murtaza Patrawala <34130764+murtaza98@users.noreply.github.com> Co-authored-by: Murtaza Patrawala <34130764+murtaza98@users.noreply.github.com>	4 years ago
Kevin Aleman	1de0e41062	[FIX] Server crashing when Routing method is not available at start (#23473) ... * Prevent server crash when routing method is not valid * Change way of starting/stopping queue * Friday... * Fix PR comments * Update app/livechat/server/lib/RoutingManager.js Co-authored-by: Murtaza Patrawala <34130764+murtaza98@users.noreply.github.com> Co-authored-by: Murtaza Patrawala <34130764+murtaza98@users.noreply.github.com>	4 years ago
Kevin Aleman	88b2698d1b	[FIX] Stop queue when Omnichannel is disabled or the routing method does not support it (#23261) ... * Stop queue when livechat is disabled or the routing method does not support queueing * Fix error when Routing method was not set yet Co-authored-by: Murtaza Patrawala <34130764+murtaza98@users.noreply.github.com>	4 years ago
Renato Becker	30a3d80777	[FIX] Error getting default agent when routing system algorithm is Auto Selection (#22976)	4 years ago
Renato Becker	a6cc4b0142	[FIX] Error getting default agent when routing system algorithm is Auto Selection (#22976)	4 years ago
Kevin Aleman	7c814cf965	[IMPROVE] Increase the verbosity of Omnichannel routing system debugging outputs (#22977) ... * Improve livechat logging on critical parts of code * Add more logs to main queue processor	4 years ago
Tiago Evangelista Pinto	5708d45cfb	[FIX] Checks the list of agents if at least one is online (#22584) ... Co-authored-by: Diego Sampaio <chinello@gmail.com>	5 years ago
Tiago Evangelista Pinto	dc5b5447be	[FIX] Checks the list of agents if at least one is online (#22584) ... Co-authored-by: Diego Sampaio <chinello@gmail.com>	5 years ago
Murtaza Patrawala	e0014ccda7	[FIX] Closed chats doesn't show who picked the call (#22368) ... * Fix Closed chats doesn't shows who picked the call * remove all subscriptions of a room once the chat is forwarded or moved back to queue * Show 'Take It' button if the room does not have the serving agent * remove unncessary condition * update conditions * apply suggestions from code review * Apply suggestions from code review * convert Subscriptions.insertOrUpsert to Subscriptions.insert * Improve condition Co-authored-by: Tiago Evangelista Pinto <tiago.evangelista@rocket.chat>	5 years ago
Murtaza Patrawala	29dac282ff	[Patch] [EE] Improve Forwarding Department behaviour with Waiting queue feature (#22077) ... * [EE] Fix Forwarding Department not working with Waiting queue feature (cherry picked from commit 2b5004031a) * add waiting queue feature enabled check (cherry picked from commit d9fe3e38a5) * Refactor (cherry picked from commit 1b5c973708) * Fix forwarding of agents not working (cherry picked from commit b4b3c3da9e) * Apply suggestions from code review Co-authored-by: Renato Becker <renato.augusto.becker@gmail.com> (cherry picked from commit 0c6f7ec3b7) * Handle transfer api response properly on client + refactor (cherry picked from commit d750c5949d) * Avoid passing unnecessary params (cherry picked from commit 53eec95407) * Remove throw error. (cherry picked from commit deccab9733) * Improve throw message logic. (cherry picked from commit 85b015db47) * Fix conflicts * Remove all subscription from a chat placed on-hold. (cherry picked from commit d49c8fe478) * up fuselage version * add string-helpers package * [EE] Improve Forwarding Department behaviour with Waiting queue feature (#22043) * [EE] Fix Forwarding Department not working with Waiting queue feature * add waiting queue feature enabled check * Refactor * Fix forwarding of agents not working * Apply suggestions from code review Co-authored-by: Renato Becker <renato.augusto.becker@gmail.com> * Handle transfer api response properly on client + refactor * Avoid passing unnecessary params * Remove throw error. * Improve throw message logic. * Fix on-hold queue. Methods have been removed in another PR. * Remove all subscription from a chat placed on-hold. Co-authored-by: Renato Becker <renato.augusto.becker@gmail.com> Co-authored-by: Renato Becker <renato.augusto.becker@gmail.com> Co-authored-by: Tiago Evangelista Pinto <tiago.evangelista@rocket.chat>	5 years ago
Murtaza Patrawala	63248e1de1	[EE] Improve Forwarding Department behaviour with Waiting queue feature (#22043) ... * [EE] Fix Forwarding Department not working with Waiting queue feature * add waiting queue feature enabled check * Refactor * Fix forwarding of agents not working * Apply suggestions from code review Co-authored-by: Renato Becker <renato.augusto.becker@gmail.com> * Handle transfer api response properly on client + refactor * Avoid passing unnecessary params * Remove throw error. * Improve throw message logic. * Fix on-hold queue. Methods have been removed in another PR. * Remove all subscription from a chat placed on-hold. Co-authored-by: Renato Becker <renato.augusto.becker@gmail.com>	5 years ago
Murtaza Patrawala	297dc068ce	[NEW][Enterprise] Omnichannel On-Hold Queue (#20945) ... * Add settings for on-hold feature * Add On-Hold Section within Sidebar * On hold room UI * OnHold - Automatic * Add Manual on-hold button UI * OnHold - manual - Start manual On-Hold timer after agent reply - Stop manual On-Hold timer on visitor message - Show manual On-Hold Option when timer expires * Handle manual On-Hold event * Add permissions to manual on-hold feature * [New] Auto-Close On hold chats * Routing chat when an on-hold get is resumed * Apply suggestions from code review * Apply suggestions from code review * Add migration * Add new endpoint - livechat/placeChatOnHold * Move Resume Button login within livechatReadOnly file * Remove timeout on Manual On-Hold feature - From now on, the On-Hold option will appear within visitor Info panel, provided the agent has sent the last message * Apply suggestions from code review * Move resume On-Hold chat logic inside Queue Manager * Apply suggestions from code review Co-authored-by: Renato Becker <renato.augusto.becker@gmail.com> * Apply suggestions from code review * Use takeInquiry() to resume On-Hold chats * Fix failing test case * Minor improvements. * [Regression] Omnichannel On Hold feature - handle following impacted events - Returning chat to the queue - Forwarding chats - Closing chats * Fix failing test cases * Revert "[Regression] Omnichannel On hold Queue" * Prevent on hold chat from being returned or forwarded (cherry picked from commit 2edcb8234224ebad2b479282da3f9be6a5626db6) * Move checks to Livechat methods * Add releaseOnHoldChat() method * Fix callback returning promise. Co-authored-by: Renato Becker <renato.augusto.becker@gmail.com>	5 years ago
Renato Becker	5d512f44c4	Fix room not being assigned to bot agent first. (#20662)	5 years ago
Renato Becker	a749bf67fe	Fix room not being assigned to bot agent first. (#20662)	5 years ago
Murtaza Patrawala	9ff1e16147	[NEW][ENTERPRISE] Omnichannel Contact Manager as preferred agent for routing (#20244) ... * Update index.js * Livechat - auto assign visitor to contact-manager * remove console logs * Add improvements to Omnichannel Queue. * Imoprovements on codebase. * Final queue improvements. * Removed unnecessary imports. * Fix translations missing. * Allow contact manager from different department to view the chat in their queue * Fix Omnichannel Queue delegation. * Fix default agent when unarchiving chats. Co-authored-by: Guilherme Gazzo <guilhermegazzo@gmail.com> Co-authored-by: Renato Becker <renato.augusto.becker@gmail.com>	5 years ago
Murtaza Patrawala	f7caaf207c	[NEW][ENTERPRISE] Automatic transfer of unanswered conversations to another agent (#20090) ... * [Omnichannel] Auto transfer chat based on inactivity * Updated Livechat.transfer() method to support a new param - ignoredUserId - This will prevent the transfer to the same agent - For Manual selection method, place the chat back to the queue, if the agents doesn't respond back within the set duration * Apply suggestions from code review Co-authored-by: Renato Becker <renato.augusto.becker@gmail.com> * Apply suggestion from code review * Fix merge conflict * Apply suggestions from code review * Fix PR review. * cancel previous jobs b4 scheduling new one + minor improvements * Use a dedicated variable to read setting value. * [optimize] prevent cancelling job after each message sent * Improve codebase. * Remove unnecessary import. * Add PT-BR translations. * Fix class methods. * Improve class code. * Added final improvements to the codebase. * remove unnused import files. * Move hardcoded variables to const. Co-authored-by: Renato Becker <renato.augusto.becker@gmail.com>	5 years ago
mrfigueiredo	a2aecf8ac4	[IMPROVE] Forward Omnichannel room to agent in another department (#19576) ... * [IMPROVE] Omnichannel - Transfer room to agent in another department at same time * @mrfigueiredo * Alterado para verificaçao dentro da alteraçao de departamento * merge * added translations Co-authored-by: Renato Becker <renato.augusto.becker@gmail.com>	5 years ago
Renato Becker	3995eec349	[FIX][ENTERPRISE] Race condition on Omnichannel queues (#19352)	5 years ago
Renato Becker	9cde69f555	[NEW][ENTERPRISE] Omnichannel Last-Chatted Agent Preferred option (#17666)	6 years ago
Douglas Gubert	d33d1141c5	Regression: Fix incorrect imports of the Apps-Engine (#17695) ... * Fix incorrect imports of the Apps-Engine * Update Apps-Engine dependency modifier	6 years ago
Shiqi Mei	2e2e186006	[NEW] [Apps-Engine] New Livechat event handlers (#17033) ... * Add livechat missing event handlers * Rely on removeAgentFromSubscription Co-authored-by: Renato Becker <renato.augusto.becker@gmail.com> Co-authored-by: Douglas Gubert <douglas.gubert@gmail.com>	6 years ago
Renato Becker	93d1014759	[NEW] Add new Omnichannel department forwarding callback (#16779)	6 years ago
Marcos Spessatto Defendi	bc76b06abc	[IMPROVE] Replace livechat:inquiry publication by REST and Streamer (#15977) ... * Replace livechat:inquiry publication by REST * Fix lint * Change livechat inquiry streamer * Add emit when user change department * Add sort * Listen to changes on departments agents and update inquiries * Apply suggestions * Fix wrong condition * Fix public department listener * Fix setting configuration. * improve initialization of inquiries * Improvements on new received inquiries * Remove unnecessary check * Avoid to append streams for inquiries (it does not have subscriptions) * Refactor inquriy endpoint. * Fix missing semicolon. * Fix agent departments stream * Add new streamer to update inquiry data. * Add Meteor import. * Fix lint errors. * Rename model method and revert subscription check * Fix departments agents endpoint * Clear collection before load data Co-authored-by: Renato Becker <renato.augusto.becker@gmail.com>	6 years ago
Renato Becker	bd2365b42e	[FIX] Livechat transfer history messages (#15780) ... * Fix the error when the transfer comes from the visitor. * Fix Livechat transfer process. * Remove unused destructuring assignment const.	6 years ago
Renato Becker	4627f66f12	[FIX] Forward Livechat UI and the related permissions (#15718) ... * Improve the UI on visitorInfo template. * Keep the screen components in the same order as the old version. * Fix the condition to filter available agents.	6 years ago
Renato Becker	0e696d7119	[NEW] Assign new Livechat conversations to bot agents first (#15317) ... * Add a new setting to allow routing new Livechat conversations to Bot Agents first. * Removed invalid console.log.	6 years ago
Renato Becker	7c798f57e8	Regression: New Livechat methods and processes (#15242)	6 years ago