Rocket.Chat

Commit Graph

Author	SHA1	Message	Date
Murtaza Patrawala	297dc068ce	[NEW][Enterprise] Omnichannel On-Hold Queue (#20945 ) * Add settings for on-hold feature * Add On-Hold Section within Sidebar * On hold room UI * OnHold - Automatic * Add Manual on-hold button UI * OnHold - manual - Start manual On-Hold timer after agent reply - Stop manual On-Hold timer on visitor message - Show manual On-Hold Option when timer expires * Handle manual On-Hold event * Add permissions to manual on-hold feature * [New] Auto-Close On hold chats * Routing chat when an on-hold get is resumed * Apply suggestions from code review * Apply suggestions from code review * Add migration * Add new endpoint - livechat/placeChatOnHold * Move Resume Button login within livechatReadOnly file * Remove timeout on Manual On-Hold feature - From now on, the On-Hold option will appear within visitor Info panel, provided the agent has sent the last message * Apply suggestions from code review * Move resume On-Hold chat logic inside Queue Manager * Apply suggestions from code review Co-authored-by: Renato Becker <renato.augusto.becker@gmail.com> * Apply suggestions from code review * Use takeInquiry() to resume On-Hold chats * Fix failing test case * Minor improvements. * [Regression] Omnichannel On Hold feature - handle following impacted events - Returning chat to the queue - Forwarding chats - Closing chats * Fix failing test cases * Revert "[Regression] Omnichannel On hold Queue" * Prevent on hold chat from being returned or forwarded (cherry picked from commit 2edcb8234224ebad2b479282da3f9be6a5626db6) * Move checks to Livechat methods * Add releaseOnHoldChat() method * Fix callback returning promise. Co-authored-by: Renato Becker <renato.augusto.becker@gmail.com>	4 years ago
Murtaza Patrawala	9ff1e16147	[NEW][ENTERPRISE] Omnichannel Contact Manager as preferred agent for routing (#20244 ) * Update index.js * Livechat - auto assign visitor to contact-manager * remove console logs * Add improvements to Omnichannel Queue. * Imoprovements on codebase. * Final queue improvements. * Removed unnecessary imports. * Fix translations missing. * Allow contact manager from different department to view the chat in their queue * Fix Omnichannel Queue delegation. * Fix default agent when unarchiving chats. Co-authored-by: Guilherme Gazzo <guilhermegazzo@gmail.com> Co-authored-by: Renato Becker <renato.augusto.becker@gmail.com>	4 years ago
Murtaza Patrawala	f7caaf207c	[NEW][ENTERPRISE] Automatic transfer of unanswered conversations to another agent (#20090 ) * [Omnichannel] Auto transfer chat based on inactivity * Updated Livechat.transfer() method to support a new param - ignoredUserId - This will prevent the transfer to the same agent - For Manual selection method, place the chat back to the queue, if the agents doesn't respond back within the set duration * Apply suggestions from code review Co-authored-by: Renato Becker <renato.augusto.becker@gmail.com> * Apply suggestion from code review * Fix merge conflict * Apply suggestions from code review * Fix PR review. * cancel previous jobs b4 scheduling new one + minor improvements * Use a dedicated variable to read setting value. * [optimize] prevent cancelling job after each message sent * Improve codebase. * Remove unnecessary import. * Add PT-BR translations. * Fix class methods. * Improve class code. * Added final improvements to the codebase. * remove unnused import files. * Move hardcoded variables to const. Co-authored-by: Renato Becker <renato.augusto.becker@gmail.com>	4 years ago
Renato Becker	3995eec349	[FIX][ENTERPRISE] Race condition on Omnichannel queues (#19352 )	5 years ago
Marcos Spessatto Defendi	cc42193fdb	Regression: Improve Omnichannel Business Hours (#18050 ) Co-authored-by: Renato Becker <renato.augusto.becker@gmail.com>	5 years ago
Marcos Spessatto Defendi	a89c90b1cc	[NEW][ENTERPRISE] Omnichannel multiple business hours (#17947 ) * Change omnichannel office hours data structure * Rename omnichannel office hours templates * Renaming things from office hour to business hour * Partially remove LivechatOfficeHour model * remove obsolete setting * Remove settings from the template * Add support to cron jobs on omnichannel business hours * Add dynamic template to omnichannel business hours * Open and close business hours * Remove references to LivechatOfficeHours * Open and close business hour automatically on startup and setting changes * Improve open and close business hours process * Removing separated interfaces * Apply suggestions from review * Basic configuration to support multiple business hours * Basic business hour insert and update operations * Remove business hour * Open multiple business hours automatically when the server starts * Fix leak of business logic * Open multiple business hours * Close multiple business hour * Changing pt-br term * General improvements on business hour layout * UI improvements * Apply suggestions from review * Add departments conditions * Close business hours when remove department * Remove online verification * Refactor business hour to new data structure * Change data structure * Ignore if collection does not exist * Fix businessHourManager startup. * Remove console log. * Fix Multiple business hours * open/close business hours when removing/adding agent to department. * Improve code * Fix error on creating department. * Add set to default when it is the last department * Fix wrong condition Co-authored-by: Renato Becker <renato.augusto.becker@gmail.com>	5 years ago
Marcos Spessatto Defendi	6b48d214e7	[REGRESSION] Omnichannel visitor forward was applying wrong restrictions (#17826 ) * return empty object if there is no callback * Improve department forward restrictions	5 years ago
Marcos Spessatto Defendi	2abe15d097	[REGRESSION] Omnichannel visitor forward was applying wrong restrictions (#17826 ) * return empty object if there is no callback * Improve department forward restrictions	5 years ago
Diego Sampaio	35ebde396e	Regression: Add missing return to afterSaveMessage callbacks (#17715 )	5 years ago
Renato Becker	4aed76deba	[NEW][ENTERPRISE] Support for custom Livechat registration form fields (#17581 ) Co-authored-by: Guilherme Gazzo <guilhermegazzo@gmail.com>	5 years ago
Renato Becker	9cde69f555	[NEW][ENTERPRISE] Omnichannel Last-Chatted Agent Preferred option (#17666 )	5 years ago
Renato Becker	48180128d1	Fix the Livechat queued webhook. (#17661 )	5 years ago
Marcos Spessatto Defendi	65638b53d5	[NEW] [ENTERPRISE] Omnichannel queue priorities (#17141 )	5 years ago
Marcos Spessatto Defendi	896bf5698d	[NEW] [ENTERPRISE] Allows to set a group of departments accepted for forwarding chats (#17335 )	5 years ago
Marcos Spessatto Defendi	6a94e3c9e5	[NEW][ENTERPRISE] Auto close abandoned Omnichannel rooms (#17055 ) * close/freeze automatically inactive omnichannel rooms * Apply suggestions from review * Apply suggestions from review * Apply suggestions from review * Apply suggestions from review * Set livechat rooms as waiting response after visitor's messages * Remove unnecessary console.log calls. Co-authored-by: Renato Becker <renato.augusto.becker@gmail.com>	5 years ago
Renato Becker	06e27b8191	[IMPROVE] Update ancestral departments when an Omnichannel room is forwarded to another department (#16958 )	5 years ago
Diego Sampaio	4c62601037	[NEW] Enterprise Edition (#16944 ) Co-authored-by: Pierre Lehnen <pierre.lehnen@rocket.chat>	5 years ago

16 Commits (297dc068ce25bdf916bc549ccafe57ec771d6bd3)