Rocket.Chat

Commit Graph

Author	SHA1	Message	Date
Murtaza Patrawala	6ea78fdecc	[FIX] Omnichannel On hold chats being forwarded to offline agents (#23185 ) * Fix on-hold chats being forwarded to offline agents * Dispatch agent changed event for livechat upon resuming onhold chat + logger issues * Apply suggestions from code review Co-authored-by: Kevin Aleman <kevin.aleman@rocket.chat> Co-authored-by: Kevin Aleman <kevin.aleman@rocket.chat>	4 years ago
Diego Sampaio	9ae0546385	[IMPROVE] Change log format to JSON (#22975 )	4 years ago
Murtaza Patrawala	e72aea440f	[FIX] Add check before placing chat on-hold to confirm that contact sent last message (#23053 ) * Add check before placing chat on-hold to confirm that contact sent last message * Apply suggestions from code review * Auto close on-hold modal when the visitor sends a new message Co-authored-by: Kevin Aleman <kevin.aleman@rocket.chat>	4 years ago
Kevin Aleman	cf1b947519	Regression: Logs were missing from Omnichannel callback methods (#23048 ) * Add missing logs to callbacks. Add log when callback is being called * Add missing semicolon * Add more context to some callbacks and extra logs	4 years ago
Kevin Aleman	c1c79fa350	[FIX] Fix Auto Selection algorithm on community edition (#22991 ) * Fix autoselection algorithm on community * change query to avoid marking users as unavailable * Apply fix to query when user setting is empty string Co-authored-by: Renato Becker <renato.augusto.becker@gmail.com>	4 years ago
Murtaza Patrawala	1cce272fb9	[FIX] applyChatRestictions callback not working for community version (#22839 ) * Fix Chat Transfer Failure due to Unrecognized stage name departmentId * Fix applyChatRestictions callback not returing proper value for community version Co-authored-by: Shailesh Baldaniya <shaileshbaldaniya351@gmail.com>	4 years ago
Kevin Aleman	a82229ccf1	[FIX] Fix Auto Selection algorithm on community edition (#22991 ) * Fix autoselection algorithm on community * change query to avoid marking users as unavailable * Apply fix to query when user setting is empty string Co-authored-by: Renato Becker <renato.augusto.becker@gmail.com>	4 years ago
Kevin Aleman	7c814cf965	[IMPROVE] Increase the verbosity of Omnichannel routing system debugging outputs (#22977 ) * Improve livechat logging on critical parts of code * Add more logs to main queue processor	4 years ago
Kevin Aleman	94ee74e532	[NEW][ENTERPRISE] Maximum waiting time for chats in Omnichannel queue (#22955 ) * Add cronjob to auto close queued chats without user interaction * Fix issue with realtime-closing livechat rooms * add missing translationE * Apply MR comments * revert to old loop implementation because mongo compat * Translation improvements. * apply mr comments * Change callback to work on community Co-authored-by: Renato Becker <renato.augusto.becker@gmail.com>	4 years ago
Kevin Aleman	62a60d4f9a	Use correct param to saveBusinessHour method (#22835 ) Co-authored-by: Renato Becker <renato.augusto.becker@gmail.com> Co-authored-by: Murtaza Patrawala <34130764+murtaza98@users.noreply.github.com>	4 years ago
Kevin Aleman	27f52bfe32	Use correct param to saveBusinessHour method (#22835 ) Co-authored-by: Renato Becker <renato.augusto.becker@gmail.com> Co-authored-by: Murtaza Patrawala <34130764+murtaza98@users.noreply.github.com>	4 years ago
Murtaza Patrawala	8cee345a3c	[FIX] applyChatRestictions callback not working for community version (#22839 ) * Fix Chat Transfer Failure due to Unrecognized stage name departmentId * Fix applyChatRestictions callback not returing proper value for community version Co-authored-by: Shailesh Baldaniya <shaileshbaldaniya351@gmail.com>	4 years ago
Tiago Evangelista Pinto	1937aae726	Regression: Create livechat-monitor permissions for Canned Responses (#22781 ) * contextual-bar monitor permissions * Add monitor to livechat-canned-responses permission * omnichannel canned-responses monitor permissions * remove button * fix Co-authored-by: Kevin Aleman <kevin.aleman@rocket.chat>	4 years ago
ear-dev	fcf15058dd	revert the lastMessage fix for visitor abandonment (#22720 ) Co-authored-by: erosenthal <eric.rosenthal@viasat.com>	4 years ago
Martin Schoeler	fe696e9b4e	[IMPROVE] Canned responses (#22703 ) * [IMPROVE][Enterprise] Create and Update CannedResponse API endpoints (#22151) * [NEW] New components TextEditor and MarkdownTextEditor (#22173) * Include Insert_Placeholder key * change emojiPicker z-index * create TextEditor component * create MarkdownTextEditor component * update fuselage dev version * update fuselage and react-types version * finish MardownTextEditorComponent * update fuselage package * [NEW][ENTERPRISE] Canned responses Overview Page (#22623) * [IMPROVE] No results component for canned responses table with no data (#22190) * no results components to table with no data * [IMPROVE][Enterprise] Create and Update CannedResponse API endpoints (#22151) * createdBy query fix * fix the canned-responses filter (#22207) * [NEW] New components TextEditor and MarkdownTextEditor (#22173) * Include Insert_Placeholder key * change emojiPicker z-index * create TextEditor component * create MarkdownTextEditor component * update fuselage dev version * update fuselage and react-types version * finish MardownTextEditorComponent * update fuselage package * [NEW][ENTERPRISE] Canned responses Overview Page (#22623) * [NEW] Empty page for Canned Responses Table * FIX LGTM * stop showing the empty page on loading Co-authored-by: Rafael Ferreira <rafael.ferreira@rocket.chat> Co-authored-by: Tiago Evangelista Pinto <tiago.evangelista@rocket.chat> Co-authored-by: Martin <martin.schoeler@rocket.chat> * [NEW] NEW and EDIT pages for canned responses + Canned Responses Contextual Bar (#22715) * [IMPROVE][Enterprise] Create and Update CannedResponse API endpoints (#22151) * createdBy query fix * fix the canned-responses filter (#22207) * fix Thread tslint error * create .d.ts file to VerticalBar component * rewrite Canned Responses contextual-bar components * update fuselage version * types for room.js * create hooks for canned options and departments * adjustments in cannedResponse contextual-bar * adjustments in cannedResponse modal * adjust in endpoints types * adjust canned list * adjust omnichanel canned response type definition * add some new translations * remove old stuff of cannedResponses * [NEW] New components TextEditor and MarkdownTextEditor (#22173) * Include Insert_Placeholder key * change emojiPicker z-index * create TextEditor component * create MarkdownTextEditor component * update fuselage dev version * update fuselage and react-types version * finish MardownTextEditorComponent * update fuselage package * modal with MarkdownTextEditor component * reload component when edited * fix form handle error * add key prop * create preview for MarkdownTextEditor * remove canned-response contextual-bar from departments settings * Use permissions instead of roles to check for canned responses * Chore: added pagination to search msg endpoint (#22632) * added pagination to search endpoint * readded tests * change livechat_enabled default value to true (#22697) Co-authored-by: Leonardo Ostjen Couto <leonardoostjen@gmail.com> * Add New and Edit with Data * Use permissions instead of roles to check for canned responses * New and edit pages * Lint and removal of unused files * fix lint * FIX departments not working * remove duplicate i18n key * Misc improvements to canned responses endpoints * Ts fixes * more ts fixes * use permission instead role * Fix shortcut validation * Fix shortcut validation * Fix department & validation issues * fix Co-authored-by: Rafael Ferreira <rafaelblink@gmail.com> Co-authored-by: Rafael Ferreira <rafael.ferreira@rocket.chat> Co-authored-by: Tiago Evangelista Pinto <tiago.evangelista@rocket.chat> Co-authored-by: Kevin Aleman <kevin.aleman@rocket.chat> Co-authored-by: Leonardo Ostjen Couto <leonardoostjen@gmail.com> Co-authored-by: Rafael Ferreira <rafaelblink@gmail.com> Co-authored-by: Tiago Evangelista Pinto <tiago.evangelista@rocket.chat> Co-authored-by: Rafael Ferreira <rafael.ferreira@rocket.chat> Co-authored-by: Kevin Aleman <kevin.aleman@rocket.chat> Co-authored-by: Leonardo Ostjen Couto <leonardoostjen@gmail.com>	4 years ago
Kevin Aleman	81f5b52402	[FIX][ENTERPRISE] Make AutoSelect algo take current agent load in consideration (#22611 ) * Fix unfair autoselect strategy and ignore full booked agents * fix callback from returning a wrong query when no enterprise lic is available * Update app/livechat/server/lib/routing/AutoSelection.js Co-authored-by: Murtaza Patrawala <34130764+murtaza98@users.noreply.github.com> * Update ee/app/livechat-enterprise/server/hooks/applySimultaneousChatsRestrictions.ts Co-authored-by: Murtaza Patrawala <34130764+murtaza98@users.noreply.github.com> * Update ee/app/livechat-enterprise/server/hooks/applySimultaneousChatsRestrictions.ts Co-authored-by: Murtaza Patrawala <34130764+murtaza98@users.noreply.github.com> * Update ee/app/livechat-enterprise/server/hooks/applySimultaneousChatsRestrictions.ts Co-authored-by: Murtaza Patrawala <34130764+murtaza98@users.noreply.github.com> * Update ee/app/livechat-enterprise/server/hooks/applySimultaneousChatsRestrictions.ts * Update ee/app/livechat-enterprise/server/hooks/applySimultaneousChatsRestrictions.ts * Format code * change the direction of the filters to look for unavailable agents instead of free ones * ooops Co-authored-by: Murtaza Patrawala <34130764+murtaza98@users.noreply.github.com>	4 years ago
ear-dev	7f736cc982	[FIX] Use room's last message time when visitor did not send any message (#22695 ) Co-authored-by: erosenthal <eric.rosenthal@viasat.com>	4 years ago
Tiago Evangelista Pinto	0b0aaf5766	Regression: Change the name of called methods in Users model (#22620 )	4 years ago
Tiago Evangelista Pinto	dc7d633d0e	Regression: Change the name of called methods in Users model (#22620 )	4 years ago
Guilherme Gazzo	a7932bfe9e	Chore: Meteor 2.2 and bump dependencies (#22399 ) Co-authored-by: Diego Sampaio <chinello@gmail.com>	4 years ago
Murtaza Patrawala	6d8ae0bf3e	[FIX][ENTERPRISE] Race condition on Omnichannel visitor abandoned callback (#22413 ) * Fix Visitor Inactivity monitor not working * Add comment * Fix tslint issue Co-authored-by: Renato Becker <renato.augusto.becker@gmail.com>	4 years ago
Rafael Ferreira	2fca151e47	[IMPROVE] Use the paginated select on AutocompleteDepartment	4 years ago
Renato Becker	40f972f5ae	[FIX] Queue spot not considering department.	4 years ago
Diego Sampaio	4eee82c638	[FIX][ENTERPRISE] Omnichannel enterprise permissions being added back to its default roles (#22322 )	4 years ago
Guilherme Gazzo	6924f93e2f	Chore: Attachment Definitions and UiKitDefinitions (#22354 ) Co-authored-by: Diego Sampaio <chinello@gmail.com>	4 years ago
Guilherme Gazzo	d70f3158aa	Refactor few methods to improve Omnichannel flow (#22321 )	4 years ago
Diego Sampaio	a0e5bb2ec0	[FIX][ENTERPRISE] Omnichannel enterprise permissions being added back to its default roles (#22322 )	4 years ago
Murtaza Patrawala	1b568ca0ee	[FIX][ENTERPRISE] Prevent Visitor Abandonment after forwarding chat (#22243 ) * [FIX][EE] Prevent Visitor Abandonment after forwarding chat * Fix Return value issue * Fix callback return value. Co-authored-by: Renato Becker <renato.augusto.becker@gmail.com>	4 years ago
Diego Sampaio	3e3165ca6d	[FIX][ENTERPRISE] Omnichannel Monitors can't forward chats to departments that they are not supervising (#22142 ) Co-authored-by: Diego Sampaio <chinello@gmail.com> Co-authored-by: Renato Becker <renato.augusto.becker@gmail.com> Co-authored-by: Murtaza Patrawala <34130764+murtaza98@users.noreply.github.com>	4 years ago
Renato Becker	f133513dcd	[FIX][ENTERPRISE] Omnichannel Monitors can't forward chats to departments that they are not supervising (#22128 ) Co-authored-by: Murtaza Patrawala <34130764+murtaza98@users.noreply.github.com> Co-authored-by: Diego Sampaio <chinello@gmail.com>	4 years ago
Renato Becker	278205504b	Add new EE routing system algorithm for Omnichannel. (#22090 ) Co-authored-by: Rafael Ferreira <rafaelblink@gmail.com>	4 years ago
Murtaza Patrawala	29dac282ff	[Patch] [EE] Improve Forwarding Department behaviour with Waiting queue feature (#22077 ) * [EE] Fix Forwarding Department not working with Waiting queue feature (cherry picked from commit `2b5004031a`) * add waiting queue feature enabled check (cherry picked from commit `d9fe3e38a5`) * Refactor (cherry picked from commit `1b5c973708`) * Fix forwarding of agents not working (cherry picked from commit `b4b3c3da9e`) * Apply suggestions from code review Co-authored-by: Renato Becker <renato.augusto.becker@gmail.com> (cherry picked from commit `0c6f7ec3b7`) * Handle transfer api response properly on client + refactor (cherry picked from commit `d750c5949d`) * Avoid passing unnecessary params (cherry picked from commit `53eec95407`) * Remove throw error. (cherry picked from commit `deccab9733`) * Improve throw message logic. (cherry picked from commit `85b015db47`) * Fix conflicts * Remove all subscription from a chat placed on-hold. (cherry picked from commit `d49c8fe478`) * up fuselage version * add string-helpers package * [EE] Improve Forwarding Department behaviour with Waiting queue feature (#22043) * [EE] Fix Forwarding Department not working with Waiting queue feature * add waiting queue feature enabled check * Refactor * Fix forwarding of agents not working * Apply suggestions from code review Co-authored-by: Renato Becker <renato.augusto.becker@gmail.com> * Handle transfer api response properly on client + refactor * Avoid passing unnecessary params * Remove throw error. * Improve throw message logic. * Fix on-hold queue. Methods have been removed in another PR. * Remove all subscription from a chat placed on-hold. Co-authored-by: Renato Becker <renato.augusto.becker@gmail.com> Co-authored-by: Renato Becker <renato.augusto.becker@gmail.com> Co-authored-by: Tiago Evangelista Pinto <tiago.evangelista@rocket.chat>	4 years ago
Martin Schoeler	a1d4be4df0	regression: fix departments with empty ancestors not being returned (#22068 ) * Regression: fix departments with empty ancestors not being returned * fix not being able to select the same thing again	4 years ago
Martin Schoeler	fdb663949e	[NEW] Paginated and Filtered selects on new/edit unit (#22052 ) * create endpoint to show departments not related with unit * department refactor endpoint by unit and available by unit * [NEW] Paginated and Filtered selects on new/edit unit * TS fixes Typescript pls don't hurt me * More TS fixes Co-authored-by: Rafael <rafaelblink@gmail.com>	4 years ago
Renato Becker	6015023a9d	Update permissions.js (#22048 )	4 years ago
Martin Schoeler	936d6cf7f1	regression: fix departments with empty ancestors not being returned (#22068 ) * Regression: fix departments with empty ancestors not being returned * fix not being able to select the same thing again	4 years ago
Martin Schoeler	dbea85ca31	[NEW] Paginated and Filtered selects on new/edit unit (#22052 ) * create endpoint to show departments not related with unit * department refactor endpoint by unit and available by unit * [NEW] Paginated and Filtered selects on new/edit unit * TS fixes Typescript pls don't hurt me * More TS fixes Co-authored-by: Rafael <rafaelblink@gmail.com>	4 years ago
Murtaza Patrawala	63248e1de1	[EE] Improve Forwarding Department behaviour with Waiting queue feature (#22043 ) * [EE] Fix Forwarding Department not working with Waiting queue feature * add waiting queue feature enabled check * Refactor * Fix forwarding of agents not working * Apply suggestions from code review Co-authored-by: Renato Becker <renato.augusto.becker@gmail.com> * Handle transfer api response properly on client + refactor * Avoid passing unnecessary params * Remove throw error. * Improve throw message logic. * Fix on-hold queue. Methods have been removed in another PR. * Remove all subscription from a chat placed on-hold. Co-authored-by: Renato Becker <renato.augusto.becker@gmail.com>	4 years ago
Renato Becker	8f8bed8608	Update permissions.js (#22048 )	4 years ago
Guilherme Gazzo	a157520f10	[FIX] Contact Bar not reactive (#22016 ) * WIP * Bump * ContactContetualBar -> TS * Opss * méeeee * done * fix * ?? * TS fix * remove tabId from quickactions component * Fix onhold missing * prevent error with no contact * prepare directory chatinfo to use the the endpoint instead the hook useOmnichannelRoom * Canelada * fix identation * fix stream issues * fix resume chat onhold * remove unnecessary import * missed fields chat info panel * ChatsContextualBar reactive * Allow agents to edit rooms on contact center. Co-authored-by: Tiago Evangelista Pinto <tiago.evangelista@rocket.chat> Co-authored-by: Rafael <rafaelblink@gmail.com> Co-authored-by: Renato Becker <renato.augusto.becker@gmail.com>	4 years ago
Tasso Evangelista	857e21eaa7	String helpers (#21988 )	4 years ago
Renato Becker	18adf19063	[FIX][Enterprise] Omnichannel simultaneous chat limit is not properly checking the limit by department (#21839 )	4 years ago
Murtaza Patrawala	aff6653f6f	[FIX] Omnichannel Activity Monitor closing chats returned to the queue (#21782 ) * Fix VisitorInactivityMonitor is still monitoring rooms that returned to Queue Chats * Apply suggestions from code review * Fix condition. Co-authored-by: Renato Becker <renato.augusto.becker@gmail.com>	4 years ago
Murtaza Patrawala	34a9c34305	[NEW] On Hold system messages (#21360 ) * Send system message when a chat is placed on Hold * Send system messge when On Hold chat is resumed * Move methods to EE folder + fix test cases * fix LGTM bot issue * Apply suggestions from code review * Refactor * Apply suggestions from code review Co-authored-by: Renato Becker <renato.augusto.becker@gmail.com> * Fix issues in previous commit * Fix lgtm issue Co-authored-by: Rafael Ferreira <rafaelblink@gmail.com> Co-authored-by: Renato Becker <renato.augusto.becker@gmail.com>	4 years ago
Rafael Ferreira	5f7037a91b	[FIX] Close chat button is not available for Omnichannel agents (#21481 ) * redefine action button permissions * Fix room open check. * removing unnecessary uid Co-authored-by: Renato Becker <renato.augusto.becker@gmail.com>	4 years ago
Rafael Ferreira	8647d12b68	set closing button as last button at action buttons (#21476 ) Co-authored-by: Renato Becker <renato.augusto.becker@gmail.com>	4 years ago
Rafael Ferreira	ed7dbe6247	[FIX] Close chat button is not available for Omnichannel agents (#21481 ) * redefine action button permissions * Fix room open check. * removing unnecessary uid Co-authored-by: Renato Becker <renato.augusto.becker@gmail.com>	4 years ago
Rafael Ferreira	d513ffc880	set closing button as last button at action buttons (#21476 ) Co-authored-by: Renato Becker <renato.augusto.becker@gmail.com>	4 years ago
gabriellsh	5052a8d418	[FIX] Don't ask again modals blinking (#21454 )	4 years ago
Murtaza Patrawala	cca963a63a	Regression: Quick action button missing for Omnichannel On-Hold queue (#21285 ) * Move manual OnHold button to header + Minor fixes * Move On Hold client files to ee folder * Cleanup * Move Visitor abandoment setting to EE * Add new on-hold icon * Fix settings. * Fix setting file. Co-authored-by: Renato Becker <renato.augusto.becker@gmail.com>	4 years ago

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83 Commits (7fea2ad1fc523d85f1b6fc88a140e69b285ddb49)