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Murtaza Patrawala 297dc068ce [NEW][Enterprise] Omnichannel On-Hold Queue (#20945) ... * Add settings for on-hold feature * Add On-Hold Section within Sidebar * On hold room UI * OnHold - Automatic * Add Manual on-hold button UI * OnHold - manual - Start manual On-Hold timer after agent reply - Stop manual On-Hold timer on visitor message - Show manual On-Hold Option when timer expires * Handle manual On-Hold event * Add permissions to manual on-hold feature * [New] Auto-Close On hold chats * Routing chat when an on-hold get is resumed * Apply suggestions from code review * Apply suggestions from code review * Add migration * Add new endpoint - livechat/placeChatOnHold * Move Resume Button login within livechatReadOnly file * Remove timeout on Manual On-Hold feature - From now on, the On-Hold option will appear within visitor Info panel, provided the agent has sent the last message * Apply suggestions from code review * Move resume On-Hold chat logic inside Queue Manager * Apply suggestions from code review Co-authored-by: Renato Becker <renato.augusto.becker@gmail.com> * Apply suggestions from code review * Use takeInquiry() to resume On-Hold chats * Fix failing test case * Minor improvements. * [Regression] Omnichannel On Hold feature - handle following impacted events - Returning chat to the queue - Forwarding chats - Closing chats * Fix failing test cases * Revert "[Regression] Omnichannel On hold Queue" * Prevent on hold chat from being returned or forwarded (cherry picked from commit 2edcb8234224ebad2b479282da3f9be6a5626db6) * Move checks to Livechat methods * Add releaseOnHoldChat() method * Fix callback returning promise. Co-authored-by: Renato Becker <renato.augusto.becker@gmail.com>		5 years ago
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app	[NEW][Enterprise] Omnichannel On-Hold Queue (#20945)	5 years ago
admin.js	Refactor: Omnichannel departments (#18920)	5 years ago
regular.js	[NEW] Allows agents to send chat transcript to omnichannel end-users (#17774)	6 years ago