diff --git a/pkg/services/ngalert/provisioning/contactpoints.go b/pkg/services/ngalert/provisioning/contactpoints.go
index 78959045adf..539b81ce0cb 100644
--- a/pkg/services/ngalert/provisioning/contactpoints.go
+++ b/pkg/services/ngalert/provisioning/contactpoints.go
@@ -12,6 +12,7 @@ import (
 	"github.com/prometheus/alertmanager/config"
 
 	"github.com/grafana/grafana/pkg/apimachinery/identity"
+	"github.com/grafana/grafana/pkg/components/simplejson"
 	"github.com/grafana/grafana/pkg/infra/log"
 	apimodels "github.com/grafana/grafana/pkg/services/ngalert/api/tooling/definitions"
 	"github.com/grafana/grafana/pkg/services/ngalert/models"
@@ -516,13 +517,39 @@ func RemoveSecretsForContactPoint(e *apimodels.EmbeddedContactPoint) (map[string
 		return nil, err
 	}
 	for _, secretKey := range secretKeys {
-		secretValue := e.Settings.Get(secretKey).MustString()
-		e.Settings.Del(secretKey)
+		foundSecretKey, secretValue, err := getCaseInsensitive(e.Settings, secretKey)
+		if err != nil {
+			return nil, err
+		}
+		e.Settings.Del(foundSecretKey)
 		s[secretKey] = secretValue
 	}
 	return s, nil
 }
 
+// getCaseInsensitive returns the value of the specified key, preferring an exact match but accepting a case-insensitive match.
+// If no key matches, the second return value is an empty string.
+func getCaseInsensitive(jsonObj *simplejson.Json, key string) (string, string, error) {
+	// Check for an exact key match first.
+	if value, ok := jsonObj.CheckGet(key); ok {
+		return key, value.MustString(), nil
+	}
+
+	// If no exact match is found, look for a case-insensitive match.
+	settingsMap, err := jsonObj.Map()
+	if err != nil {
+		return "", "", err
+	}
+
+	for k, v := range settingsMap {
+		if strings.EqualFold(k, key) {
+			return k, v.(string), nil
+		}
+	}
+
+	return key, "", nil
+}
+
 // convertRecSvcErr converts errors from notifier.ReceiverService to errors expected from ContactPointService.
 func convertRecSvcErr(err error) error {
 	if errors.Is(err, store.ErrNoAlertmanagerConfiguration) {
diff --git a/pkg/services/ngalert/provisioning/contactpoints_test.go b/pkg/services/ngalert/provisioning/contactpoints_test.go
index 9ce9af52f93..a502f9c8798 100644
--- a/pkg/services/ngalert/provisioning/contactpoints_test.go
+++ b/pkg/services/ngalert/provisioning/contactpoints_test.go
@@ -40,6 +40,11 @@ func TestContactPointService(t *testing.T) {
 			accesscontrol.ActionAlertingProvisioningRead: nil,
 		},
 	}}
+	decryptedUser := &user.SignedInUser{OrgID: 1, Permissions: map[int64]map[string][]string{
+		1: {
+			accesscontrol.ActionAlertingProvisioningReadSecrets: nil,
+		},
+	}}
 
 	t.Run("service gets contact points from AM config", func(t *testing.T) {
 		sut := createContactPointServiceSut(t, secretsService)
@@ -265,6 +270,52 @@ func TestContactPointService(t *testing.T) {
 		intercepted := fakeConfigStore.LastSaveCommand
 		require.Equal(t, expectedConcurrencyToken, intercepted.FetchedConfigurationHash)
 	})
+
+	t.Run("secrets are parsed in a case-insensitive way", func(t *testing.T) {
+		// JSON unmarshalling is case-insensitive. This means we can have
+		// a setting named "TOKEN" instead of "token". This test ensures that
+		// we handle such cases correctly and the token value is properly parsed,
+		// even if the setting key does not match the JSON key exactly.
+		tests := []struct {
+			settingsJSON  string
+			expectedValue string
+			name          string
+		}{
+			{
+				settingsJSON:  `{"recipient":"value_recipient","TOKEN":"some-other-token"}`,
+				expectedValue: "some-other-token",
+				name:          "token key is uppercased",
+			},
+
+			// This test checks that if multiple token keys are present in the settings,
+			// the key with the exact matching name is used.
+			{
+				settingsJSON:  `{"recipient":"value_recipient","TOKEN":"some-other-token", "token": "second-token"}`,
+				expectedValue: "second-token",
+				name:          "multiple token keys",
+			},
+		}
+
+		for _, tc := range tests {
+			t.Run(tc.name, func(t *testing.T) {
+				sut := createContactPointServiceSut(t, secretsService)
+
+				newCp := createTestContactPoint()
+				settings, _ := simplejson.NewJson([]byte(tc.settingsJSON))
+				newCp.Settings = settings
+
+				_, err := sut.CreateContactPoint(context.Background(), 1, newCp, models.ProvenanceAPI)
+				require.NoError(t, err)
+
+				q := cpsQueryWithName(1, newCp.Name)
+				q.Decrypt = true
+				cps, err := sut.GetContactPoints(context.Background(), q, decryptedUser)
+				require.NoError(t, err)
+				require.Len(t, cps, 1)
+				require.Equal(t, tc.expectedValue, cps[0].Settings.Get("token").MustString())
+			})
+		}
+	})
 }
 
 func TestContactPointServiceDecryptRedact(t *testing.T) {