Notifications sent via contact points are built using notification templates. Grafana's default templates are based on the [Go templating system](https://golang.org/pkg/text/template) where some fields are evaluated as text, while others are evaluated as HTML (which can affect escaping). The default template, defined in [default_template.go](https://github.com/grafana/alerting/blob/main/alerting/notifier/channels/default_template.go), is a useful reference for custom templates.
Notifications sent via contact points are built using notification templates. Grafana's default templates are based on the [Go templating system](https://golang.org/pkg/text/template) where some fields are evaluated as text, while others are evaluated as HTML (which can affect escaping). The default template, defined in [default_template.go](https://github.com/grafana/alerting/blob/main/templates/default_template.go), is a useful reference for custom templates.
Since most of the contact point fields can be templated, you can create reusable custom templates and use them in multiple contact points.