diff --git a/android/README.md b/android/README.md
index 27eec01fdb..d70219fca2 100644
--- a/android/README.md
+++ b/android/README.md
@@ -241,3 +241,9 @@ The `data` HashMap contains a "url" key with the conference URL.
 Called before a conference is left.
 
 The `data` HashMap contains a "url" key with the conference URL.
+
+#### onLoadConfigError
+
+Called when loading the main configuration fails.
+
+The `data` HashMap contains a "error" key with the error.
diff --git a/android/sdk/src/main/java/org/jitsi/meet/sdk/JitsiMeetViewAdapter.java b/android/sdk/src/main/java/org/jitsi/meet/sdk/JitsiMeetViewAdapter.java
index 0ae42232f6..bf8d7f8e39 100644
--- a/android/sdk/src/main/java/org/jitsi/meet/sdk/JitsiMeetViewAdapter.java
+++ b/android/sdk/src/main/java/org/jitsi/meet/sdk/JitsiMeetViewAdapter.java
@@ -57,4 +57,11 @@ public abstract class JitsiMeetViewAdapter implements JitsiMeetViewListener {
     @Override
     public void onConferenceWillLeave(Map<String, Object> data) {
     }
+
+    /**
+     * {@inheritDoc}
+     */
+    @Override
+    public void onLoadConfigError(Map<String, Object> data) {
+    }
 }
diff --git a/android/sdk/src/main/java/org/jitsi/meet/sdk/JitsiMeetViewListener.java b/android/sdk/src/main/java/org/jitsi/meet/sdk/JitsiMeetViewListener.java
index a7bb03ca1c..29098626d6 100644
--- a/android/sdk/src/main/java/org/jitsi/meet/sdk/JitsiMeetViewListener.java
+++ b/android/sdk/src/main/java/org/jitsi/meet/sdk/JitsiMeetViewListener.java
@@ -58,4 +58,11 @@ public interface JitsiMeetViewListener {
      * @param data - Map with a "url" key with the conference URL.
      */
     void onConferenceWillLeave(Map<String, Object> data);
+
+    /**
+     * Called when loading the main configuration fails.
+     *
+     * @param data - Map with a "error" key with the error.
+     */
+    void onLoadConfigError(Map<String, Object> data);
 }
diff --git a/ios/README.md b/ios/README.md
index 147970c6c5..fa8ce78917 100644
--- a/ios/README.md
+++ b/ios/README.md
@@ -150,3 +150,9 @@ The `data` dictionary contains a "url" key with the conference URL.
 Called before a conference is left.
 
 The `data` dictionary contains a "url" key with the conference URL.
+
+#### loadConfigError
+
+Called when loading the main configuration fails.
+
+The `data` dictionary contains a "error" key with the error.
diff --git a/ios/sdk/src/JitsiMeetViewDelegate.h b/ios/sdk/src/JitsiMeetViewDelegate.h
index 66748e57bd..18332c1340 100644
--- a/ios/sdk/src/JitsiMeetViewDelegate.h
+++ b/ios/sdk/src/JitsiMeetViewDelegate.h
@@ -59,4 +59,11 @@
  */
 - (void) conferenceWillLeave:(NSDictionary *)data;
 
+/**
+ * Called when loading the main configuration file fails.
+ *
+ * The {@code data} dictionary contains a {@code error} key with the error.
+ */
+- (void) loadConfigError:(NSDictionary *)data;
+
 @end
diff --git a/react/features/app/actions.js b/react/features/app/actions.js
index d763833d7f..612e514196 100644
--- a/react/features/app/actions.js
+++ b/react/features/app/actions.js
@@ -1,6 +1,6 @@
 import { setRoom } from '../base/conference';
 import { setLocationURL } from '../base/connection';
-import { setConfig } from '../base/config';
+import { loadConfigError, setConfig } from '../base/config';
 import { loadConfig } from '../base/lib-jitsi-meet';
 import { parseURIString } from '../base/util';
 
@@ -66,8 +66,12 @@ function _appNavigateToMandatoryLocation(
             // certificate-related error. In which case the connection will
             // fail later in Strophe anyway even if we use the default
             // config here.
+            dispatch(loadConfigError(error));
+
+            // We cannot go to the requested room if we weren't able to load
+            // the configuration. Go back to the entryway.
+            newLocation.room = undefined;
 
-            // The function loadConfig will log the err.
             return;
         }
 
diff --git a/react/features/base/config/actionTypes.js b/react/features/base/config/actionTypes.js
index 46d115ebf4..681057ed26 100644
--- a/react/features/base/config/actionTypes.js
+++ b/react/features/base/config/actionTypes.js
@@ -1,3 +1,14 @@
+/**
+ * The redux action which signals the configuration couldn't be loaded due to an
+ * error.
+ *
+ * {
+ *     type: LOAD_CONFIG_ERROR,
+ *     error: Error
+ * }
+ */
+export const LOAD_CONFIG_ERROR = Symbol('LOAD_CONFIG_ERROR');
+
 /**
  * The redux action which sets the configuration represented by the feature
  * base/config. The configuration is defined and consumed by the library
diff --git a/react/features/base/config/actions.js b/react/features/base/config/actions.js
index 086d4f663e..ac8439c320 100644
--- a/react/features/base/config/actions.js
+++ b/react/features/base/config/actions.js
@@ -1,6 +1,22 @@
 /* @flow */
 
-import { SET_CONFIG } from './actionTypes';
+import { LOAD_CONFIG_ERROR, SET_CONFIG } from './actionTypes';
+
+/**
+ * Signals an error when loading the configuration.
+ *
+ * @param {Error} error - The error which caused the config to not be loaded.
+ * @returns {{
+ *      type: LOAD_CONFIG_ERROR,
+ *      error: Error
+ * }}
+ */
+export function loadConfigError(error: Error) {
+    return {
+        type: LOAD_CONFIG_ERROR,
+        error
+    };
+}
 
 /**
  * Sets the configuration represented by the feature base/config. The
diff --git a/react/features/mobile/external-api/middleware.js b/react/features/mobile/external-api/middleware.js
index 5078379f9f..8f727497a1 100644
--- a/react/features/mobile/external-api/middleware.js
+++ b/react/features/mobile/external-api/middleware.js
@@ -10,6 +10,7 @@ import {
     CONFERENCE_WILL_LEAVE,
     JITSI_CONFERENCE_URL_KEY
 } from '../../base/conference';
+import { LOAD_CONFIG_ERROR } from '../../base/config';
 import { MiddlewareRegistry } from '../../base/redux';
 import { toURLString } from '../../base/util';
 
@@ -45,6 +46,16 @@ MiddlewareRegistry.register(store => next => action => {
         _sendEvent(store, name, data);
         break;
     }
+
+    case LOAD_CONFIG_ERROR: {
+        const { type, error } = action;
+
+        _sendEvent(
+            store,
+            _getSymbolDescription(type),
+            { error: String(error) });
+        break;
+    }
     }
 
     return result;