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chamilo-lms
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Code Issues Projects Releases Wiki Activity

WIP add ticket to chamilo see BT#11081

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pull/2487/head
jmontoyaa 9 years ago
parent 66f18f9255
commit 0ab361c965
7 changed files with 112 additions and 120 deletions
Show all changes Ignore whitespace when comparing lines Ignore changes in amount of whitespace Ignore changes in whitespace at EOL
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  1. 90
      main/inc/lib/TicketManager.php
  2. 12
      main/ticket/categories.php
  3. 2
      main/ticket/categories_add_user.php
  4. 6
      main/ticket/myticket.php
  5. 57
      main/ticket/new_ticket.php
  6. 63
      main/ticket/ticket_details.php
  7. 2
      main/ticket/update_report.php

90
main/inc/lib/TicketManager.php
Unescape View File

@ -274,7 +274,6 @@ class TicketManager
$status = '',
$assigned_user = 0
) {
global $plugin;
$table_support_tickets = Database::get_main_table(TABLE_TICKET_TICKET);
$table_support_category = Database::get_main_table(
TABLE_TICKET_CATEGORY
@ -333,7 +332,6 @@ class TicketManager
'category_id' => $category_id,
'priority_id' => $priority,
'course_id' => $course_id,
'request_user' => 0,
'personal_email' => $personalEmail,
'status_id' => $status,
'start_date' => $now,
@ -353,7 +351,7 @@ class TicketManager
Display::addFlash(Display::return_message(
sprintf(
$plugin->get_lang('TicketXCreated'),
get_lang('TicketXCreated'),
$ticket_code
),
'normal',
@ -365,7 +363,7 @@ class TicketManager
Display::addFlash(Display::return_message(
sprintf(
$plugin->get_lang('TicketXAssignedToUserX'),
get_lang('TicketXAssignedToUserX'),
$ticket_code,
$assignedUserInfo['complete_name']
),
@ -422,7 +420,7 @@ class TicketManager
if (empty($category_id)) {
if ($plugin->get('send_warning_to_all_admins')) {
$warningSubject = sprintf(
$plugin->get_lang('TicketXCreatedWithNoCategory'),
get_lang('TicketXCreatedWithNoCategory'),
$ticket_code
);
Display::addFlash(Display::return_message($warningSubject));
@ -442,20 +440,20 @@ class TicketManager
$categoryInfo = TicketManager::getCategory($category_id);
$usersInCategory = TicketManager::getUsersInCategory($category_id);
$message = '<h2>'.$plugin->get_lang('TicketInformation').'</h2><br />'.$helpDeskMessage;
$message = '<h2>'.get_lang('TicketInformation').'</h2><br />'.$helpDeskMessage;
if ($plugin->get('warn_admin_no_user_in_category')) {
$usersInCategory = TicketManager::getUsersInCategory($category_id);
if (empty($usersInCategory)) {
$subject = sprintf(
$plugin->get_lang('WarningCategoryXDoesntHaveUsers'),
get_lang('WarningCategoryXDoesntHaveUsers'),
$categoryInfo['name']
);
if ($plugin->get('send_warning_to_all_admins')) {
Display::addFlash(Display::return_message(
sprintf(
$plugin->get_lang('CategoryWithNoUserNotificationSentToAdmins'),
get_lang('CategoryWithNoUserNotificationSentToAdmins'),
$categoryInfo['name']
),
null,
@ -496,9 +494,9 @@ class TicketManager
if ($other_area) {
// Send email to "other area" email
api_mail_html(
$plugin->get_lang('VirtualSupport'),
get_lang('VirtualSupport'),
$email,
$plugin->get_lang('IncidentResentToVirtualSupport'),
get_lang('IncidentResentToVirtualSupport'),
$helpDeskMessage,
$user['firstname'].' '.$user['lastname'],
$personalEmail,
@ -508,9 +506,9 @@ class TicketManager
// Send email to user
api_mail_html(
$plugin->get_lang('VirtualSupport'),
get_lang('VirtualSupport'),
$user['email'],
$plugin->get_lang('IncidentResentToVirtualSupport'),
get_lang('IncidentResentToVirtualSupport'),
$helpDeskMessage,
$user['firstname'].' '.$user['lastname'],
$personalEmail,
@ -518,8 +516,8 @@ class TicketManager
$data_files
);
$studentMessage = sprintf($plugin->get_lang('YourQuestionWasSentToTheResponableAreaX'), $email, $email);
$studentMessage .= sprintf($plugin->get_lang('YourAnswerToTheQuestionWillBeSentToX'), $personalEmail);
$studentMessage = sprintf(get_lang('YourQuestionWasSentToTheResponableAreaX'), $email, $email);
$studentMessage .= sprintf(get_lang('YourAnswerToTheQuestionWillBeSentToX'), $personalEmail);
self::insert_message(
$ticket_id, get_lang('MessageResent'), $studentMessage, null, 1
);
@ -540,7 +538,6 @@ class TicketManager
*/
public static function assign_ticket_user($ticket_id, $user_id)
{
global $plugin;
$ticket_id = intval($ticket_id);
$user_id = intval($user_id);
@ -572,7 +569,7 @@ class TicketManager
$sql = "UPDATE $table_support_tickets
SET assigned_last_user = $user_id
WHERE ticket_id = $ticket_id";
WHERE id = $ticket_id";
$result = Database::query($sql);
if (Database::affected_rows($result) > 0) {
$insert_id = api_get_user_id();
@ -580,12 +577,12 @@ class TicketManager
'ticket_id' => $ticket_id,
'user_id' => $user_id,
'assigned_date' => $now,
'sys_insert_user_id' => $insert_id,
'sys_insert_user_id' => $insert_id
];
Database::insert($table_support_assigned_log, $params);
$subject = '';
$content = sprintf($plugin->get_lang('AssignedChangeFromXToY'), $oldUserName, $userCompleteName);
$content = sprintf(get_lang('AssignedChangeFromXToY'), $oldUserName, $userCompleteName);
self::insert_message(
$ticket_id,
@ -599,14 +596,14 @@ class TicketManager
if ($insert_id !== $user_id) {
$info = api_get_user_info($user_id);
$sender = api_get_user_info($insert_id);
$href = api_get_path(WEB_PLUGIN_PATH).PLUGIN_NAME.'/src/ticket_details.php?ticket_id='.$ticket_id;
$href = api_get_path(WEB_CODE_PATH).'/ticket/ticket_details.php?ticket_id='.$ticket_id;
$message = sprintf(
$plugin->get_lang('TicketAssignedMsg'),
get_lang('TicketAssignedMsg'),
$info['complete_name'],
$href,
$ticket_id
);
$mailTitle = sprintf($plugin->get_lang('TicketAssignX'), $ticket_id);
$mailTitle = sprintf(get_lang('TicketAssignX'), $ticket_id);
api_mail_html(
$info['complete_name'],
$info['mail'],
@ -651,7 +648,7 @@ class TicketManager
$table_support_message_attachments = Database::get_main_table(TABLE_TICKET_MESSAGE_ATTACHMENTS);
if ($sendConfirmation) {
$form = '<form action="ticket_details.php?ticket_id=' . $ticket_id . '" id="confirmticket" method="POST" >
<p>' . $plugin->get_lang('TicketWasThisAnswerSatisfying') . '</p>
<p>' . get_lang('TicketWasThisAnswerSatisfying') . '</p>
<button class="btn btn-primary responseyes" name="response" id="responseyes" value="1">' . get_lang('Yes') . '</button>
<button class="btn btn-danger responseno" name="response" id="responseno" value="0">' . get_lang('No') . '</button>
</form>';
@ -673,7 +670,6 @@ class TicketManager
$params = [
'ticket_id' => $ticket_id,
'message_id' => $message_id,
'subject' => $subject,
'message' => $content,
'ip_address' => $_SERVER['REMOTE_ADDR'],
@ -695,7 +691,7 @@ class TicketManager
FROM $table_support_messages
WHERE ticket_id ='$ticket_id'
)
WHERE ticket_id = $ticket_id ";
WHERE id = $ticket_id ";
Database::query($sql);
$sql = "SELECT COUNT(*) as total_attach
@ -813,7 +809,6 @@ class TicketManager
$direction,
$user_id = 0
) {
global $plugin;
$table_support_category = Database::get_main_table(TABLE_TICKET_CATEGORY);
$table_support_tickets = Database::get_main_table(TABLE_TICKET_TICKET);
$table_support_priority = Database::get_main_table(TABLE_TICKET_PRIORITY);
@ -827,6 +822,7 @@ class TicketManager
$sql = "SELECT DISTINCT
ticket.*,
ticket.id ticket_id,
ticket.id AS col0,
ticket.start_date AS col1,
ticket.sys_lastedit_datetime AS col2,
@ -1008,7 +1004,7 @@ class TicketManager
}
} else {
if ($row['status_id'] !== self::STATUS_FORWARDED) {
$row['assigned_last_user'] = '<span style="color:#ff0000;">' . $plugin->get_lang('ToBeAssigned') . '</span>';
$row['assigned_last_user'] = '<span style="color:#ff0000;">' . get_lang('ToBeAssigned') . '</span>';
} else {
$row['assigned_last_user'] = '<span style="color:#00ff00;">' . get_lang('MessageResent') . '</span>';
}
@ -1283,7 +1279,7 @@ class TicketManager
ticket.*,
cat.name,
status.name as status,
priority.priority
priority.name priority
FROM $table_support_tickets ticket,
$table_support_category cat ,
$table_support_priority priority,
@ -1317,9 +1313,10 @@ class TicketManager
$row['course_url'] = '<a href="'.$course['course_public_url'].'">'.$course['name'].'</a>';
}
}
$userInfo = api_get_user_info($row['request_user']);
$row['user_url'] = '<a href="' . api_get_path(WEB_PATH) . 'main/admin/user_information.php?user_id=' . $row['request_user'] . '">
' . api_get_person_name($userInfo['firstname'], $userInfo['lastname']) . '</a>';
$userInfo = api_get_user_info($row['sys_insert_user_id']);
$row['user_url'] = '<a href="' . api_get_path(WEB_PATH) . 'main/admin/user_information.php?user_id=' . $userInfo['user_id'] . '">
' . $userInfo['complete_name']. '</a>';
$ticket['usuario'] = $userInfo;
$ticket['ticket'] = $row;
}
@ -1351,7 +1348,7 @@ class TicketManager
$sql = "SELECT *
FROM $table_support_message_attachments
WHERE
message_id = " . $row['message_id'] . " AND
message_id = " . $row['id'] . " AND
ticket_id = '$ticket_id' ";
$result_attach = Database::query($sql);
while ($row2 = Database::fetch_assoc($result_attach)) {
@ -1413,7 +1410,6 @@ class TicketManager
*/
public static function sendNotification($ticketId, $userId, $title, $message)
{
global $plugin;
$userInfo = api_get_user_info($userId);
$ticketInfo = self::get_ticket_detail_by_id($ticketId, $userId);
$requestUserInfo = $ticketInfo['usuario'];
@ -1422,9 +1418,9 @@ class TicketManager
$priority = $ticketInfo['ticket']['priority'];
$titleEmail = "[$ticketCode] $title";
$messageEmail = $plugin->get_lang('TicketNum').": $ticketCode <br />";
$messageEmail .= $plugin->get_lang('Status').": $status <br />";
$messageEmail .= $plugin->get_lang('Priority').": $priority <br />";
$messageEmail = get_lang('TicketNum').": $ticketCode <br />";
$messageEmail .= get_lang('Status').": $status <br />";
$messageEmail .= get_lang('Priority').": $priority <br />";
$messageEmail .= '<hr /><br />';
$messageEmail .= $message;
@ -1459,12 +1455,11 @@ class TicketManager
*
* @return bool
*/
public function updateTicket(
public static function updateTicket(
$params,
$ticketId,
$userId
) {
global $plugin;
$now = api_get_utc_datetime();
$table = Database::get_main_table(TABLE_TICKET_TICKET);
@ -1474,14 +1469,15 @@ class TicketManager
'sys_lastedit_user_id' => $userId,
'sys_lastedit_datetime' => $now
];
Database::update($table, $newParams, ['ticket_id = ? ' => $ticketId]);
Database::update($table, $newParams, ['id = ? ' => $ticketId]);
self::sendNotification(
$ticketId,
$userId,
$plugin->get_lang('TicketUpdated'),
$plugin->get_lang('TicketUpdated')
get_lang('TicketUpdated'),
get_lang('TicketUpdated')
);
return true;
}
@ -1496,7 +1492,6 @@ class TicketManager
$ticket_id,
$user_id
) {
global $plugin;
$table_support_tickets = Database::get_main_table(TABLE_TICKET_TICKET);
$ticket_id = intval($ticket_id);
@ -1515,8 +1510,8 @@ class TicketManager
self::sendNotification(
$ticket_id,
$user_id,
$plugin->get_lang('TicketUpdated'),
$plugin->get_lang('TicketUpdated')
get_lang('TicketUpdated'),
get_lang('TicketUpdated')
);
return true;
} else {
@ -1584,7 +1579,6 @@ class TicketManager
*/
public static function close_ticket($ticket_id, $user_id)
{
global $plugin;
$ticket_id = intval($ticket_id);
$user_id = intval($user_id);
@ -1595,14 +1589,14 @@ class TicketManager
sys_lastedit_user_id ='$user_id',
sys_lastedit_datetime ='" . $now . "',
end_date ='$now'
WHERE ticket_id ='$ticket_id'";
WHERE id ='$ticket_id'";
Database::query($sql);
self::sendNotification(
$ticket_id,
$user_id,
$plugin->get_lang('TicketClosed'),
$plugin->get_lang('TicketClosed')
get_lang('TicketClosed'),
get_lang('TicketClosed')
);
}
@ -1715,7 +1709,7 @@ class TicketManager
AND user.user_id = ticket.request_user ";
// Search simple
if (isset($_GET['submit_simple'])) {
if ($_GET['keyword'] != '') {
if ($_GET['keyword'] !== '') {
$keyword = Database::escape_string(trim($_GET['keyword']));
$sql .= " AND (ticket.code = '$keyword'
OR user.firstname LIKE '%$keyword%'

12
main/ticket/categories.php
Unescape View File

@ -15,7 +15,7 @@ $plugin = TicketPlugin::create();
api_protect_admin_script(true);
$toolName = $plugin->get_lang('Categories');
$toolName = get_lang('Categories');
$libPath = api_get_path(LIBRARY_PATH);
$webLibPath = api_get_path(WEB_LIBRARY_PATH);
@ -37,7 +37,7 @@ if ($table->per_page == 0) {
$formToString = '';
$id = isset($_GET['id']) ? intval($_GET['id']) : 0;
$interbreadcrumb[] = array('url' => 'myticket.php', 'name' => $plugin->get_lang('MyTickets'));
$interbreadcrumb[] = array('url' => 'myticket.php', 'name' => get_lang('MyTickets'));
if (isset($_GET['action'])) {
global $table;
@ -51,7 +51,7 @@ if (isset($_GET['action'])) {
break;
case 'add':
$toolName = get_lang('Add');
$interbreadcrumb[] = array('url' => 'categories.php', 'name' => $plugin->get_lang('Categories'));
$interbreadcrumb[] = array('url' => 'categories.php', 'name' => get_lang('Categories'));
$url = api_get_self().'?action=add';
$form = TicketManager::getCategoryForm($url);
$formToString = $form->returnForm();
@ -78,7 +78,7 @@ if (isset($_GET['action'])) {
break;
case 'edit':
$toolName = get_lang('Edit');
$interbreadcrumb[] = array('url' => 'categories.php', 'name' => $plugin->get_lang('Categories'));
$interbreadcrumb[] = array('url' => 'categories.php', 'name' => get_lang('Categories'));
$url = api_get_self().'?action=edit&id='.$id;
$form = TicketManager::getCategoryForm($url);
@ -136,9 +136,9 @@ function modify_filter($id, $params, $row)
}
$table->set_header(0, '', false);
$table->set_header(1, $plugin->get_lang('Title'), false);
$table->set_header(1, get_lang('Title'), false);
$table->set_header(2, get_lang('Description'), true, array("style" => "width:200px"));
$table->set_header(3, $plugin->get_lang('TotalTickets'), false);
$table->set_header(3, get_lang('TotalTickets'), false);
$table->set_header(4, get_lang('Actions'), true);
$table->set_column_filter(4, 'modify_filter');

2
main/ticket/categories_add_user.php
Unescape View File

@ -49,7 +49,7 @@ if ($form->validate()) {
exit;
}
$interbreadcrumb[] = array('url' => 'myticket.php', 'name' => $plugin->get_lang('MyTickets'));
$interbreadcrumb[] = array('url' => 'myticket.php', 'name' => get_lang('MyTickets'));
$interbreadcrumb[] = array('url' => 'categories.php', 'name' => get_lang('Categories'));
Display::display_header(get_lang('Users'));
$form->display();

6
main/ticket/myticket.php
Unescape View File

@ -215,7 +215,7 @@ if ($isAdmin) {
echo '<div class="actions" >';
if (api_is_platform_admin()) {
echo '<span class="left">' .
'<a href="' . api_get_path(WEB_PLUGIN_PATH) . 'ticket/src/new_ticket.php">' .
'<a href="' . api_get_path(WEB_CODE_PATH) . 'ticket/new_ticket.php">' .
Display::return_icon('add.png', get_lang('TckNew'), '', ICON_SIZE_MEDIUM) . '</a>' .
'<a href="' . api_get_self() . '?action=export' . $get_parameter . $get_parameter2 . '">' .
Display::return_icon('export_excel.png', get_lang('Export'), '', ICON_SIZE_MEDIUM) . '</a>';
@ -223,7 +223,7 @@ if ($isAdmin) {
/*if ($plugin->get('allow_category_edition')) {
echo Display::url(
Display::return_icon('folder_document.gif'),
api_get_path(WEB_PLUGIN_PATH) . 'ticket/src/categories.php'
api_get_path(WEB_CODE_PATH) . 'ticket/categories.php'
);
}*/
@ -261,7 +261,7 @@ if ($isAdmin) {
if ($plugin->get('allow_student_add') == 'true') {
echo '<div class="actions" >';
echo '<span style="float:right;">' .
'<a href="' . api_get_path(WEB_PLUGIN_PATH) . 'ticket/src/new_ticket.php">' .
'<a href="' . api_get_path(WEB_CODE_PATH) . 'ticket/new_ticket.php">' .
Display::return_icon('add.png', get_lang('TckNew'), '', '32') .
'</a>' .
'</span>';

57
main/ticket/new_ticket.php
Unescape View File

@ -7,12 +7,11 @@
$cidReset = true;
require_once __DIR__.'/../inc/global.inc.php';
$plugin = TicketPlugin::create();
if (!api_is_platform_admin() &&
$plugin->get('allow_student_add') != 'true'
if (!api_is_platform_admin()
// $plugin->get('allow_student_add') != 'true'
) {
header('location:' . api_get_path(WEB_PLUGIN_PATH) . PLUGIN_NAME . '/src/myticket.php');
header('location:' . api_get_path(WEB_CODE_PATH).'ticket/myticket.php');
exit;
}
@ -66,21 +65,21 @@ function validate() {
var selected = document.getElementById("category_id").selectedIndex;
var id = document.getElementById("category_id").options[selected].value;
if (id == 0) {
alert("' . $plugin->get_lang("ValidType") . '");
alert("' . get_lang("ValidType") . '");
return false;
} else if(document.getElementById("subject").value == "") {
alert("' . $plugin->get_lang("ValidSubject") . '");
alert("' . get_lang("ValidSubject") . '");
return false;
} else if(parseInt(course_required[id]) == 1 && document.getElementById("course_id").value == 0) {
alert("' . $plugin->get_lang("ValidCourse") . '");
alert("' . get_lang("ValidCourse") . '");
return false;
} else if(id != "CUR" && parseInt(course_required[id]) != 1 && !re.test(document.getElementById("personal_email").value)) {
if (document.getElementById("personal_email").value != "") {
alert("' . $plugin->get_lang("ValidEmail") . '");
alert("' . get_lang("ValidEmail") . '");
return false;
}
} else if(fckEditor1val == "") {
alert("' . $plugin->get_lang("ValidMessage") . '");
alert("' . get_lang("ValidMessage") . '");
return false;
}
}
@ -206,17 +205,17 @@ function show_form_send_ticket()
'for' => 'status_id'
);
$statusList[TicketManager::STATUS_NEW] = $plugin->get_lang('StatusNew');
$statusList[TicketManager::STATUS_NEW] = get_lang('StatusNew');
if (api_is_platform_admin()) {
$statusAttributes = array(
'id' => 'status_id',
'for' => 'status_id',
'style' => 'width: 562px;'
);
$statusList[TicketManager::STATUS_PENDING] = $plugin->get_lang('StatusPending');
$statusList[TicketManager::STATUS_UNCONFIRMED] = $plugin->get_lang('StatusUnconfirmed');
$statusList[TicketManager::STATUS_CLOSE] = $plugin->get_lang('StatusClose');
$statusList[TicketManager::STATUS_FORWARDED] = $plugin->get_lang('StatusForwarded');
$statusList[TicketManager::STATUS_PENDING] = get_lang('StatusPending');
$statusList[TicketManager::STATUS_UNCONFIRMED] = get_lang('StatusUnconfirmed');
$statusList[TicketManager::STATUS_CLOSE] = get_lang('StatusClose');
$statusList[TicketManager::STATUS_FORWARDED] = get_lang('StatusForwarded');
}
//End Status List
@ -227,23 +226,23 @@ function show_form_send_ticket()
'id' => 'source_id',
'for' => 'source_id'
);
$sourceList[TicketManager::SOURCE_PLATFORM] = $plugin->get_lang('SrcPlatform');
$sourceList[TicketManager::SOURCE_PLATFORM] = get_lang('SrcPlatform');
if (api_is_platform_admin()) {
$sourceAttributes = array(
'id' => 'source_id',
'for' => 'source_id',
'style' => 'width: 562px;'
);
$sourceList[TicketManager::SOURCE_EMAIL] = $plugin->get_lang('SrcEmail');
$sourceList[TicketManager::SOURCE_PHONE] = $plugin->get_lang('SrcPhone');
$sourceList[TicketManager::SOURCE_PRESENTIAL] = $plugin->get_lang('SrcPresential');
$sourceList[TicketManager::SOURCE_EMAIL] = get_lang('SrcEmail');
$sourceList[TicketManager::SOURCE_PHONE] = get_lang('SrcPhone');
$sourceList[TicketManager::SOURCE_PRESENTIAL] = get_lang('SrcPresential');
}
// Priority List
$priorityList = array();
$priorityList[TicketManager::PRIORITY_NORMAL] = $plugin->get_lang('PriorityNormal');
$priorityList[TicketManager::PRIORITY_HIGH] = $plugin->get_lang('PriorityHigh');
$priorityList[TicketManager::PRIORITY_LOW] = $plugin->get_lang('PriorityLow');
$priorityList[TicketManager::PRIORITY_NORMAL] = get_lang('PriorityNormal');
$priorityList[TicketManager::PRIORITY_HIGH] = get_lang('PriorityHigh');
$priorityList[TicketManager::PRIORITY_LOW] = get_lang('PriorityLow');
$form = new FormValidator(
'send_ticket',
@ -338,7 +337,7 @@ function show_form_send_ticket()
$form->addElement(
'text',
'personal_email',
$plugin->get_lang('PersonalEmail'),
get_lang('PersonalEmail'),
array(
'id' => 'personal_email'
)
@ -364,7 +363,7 @@ function show_form_send_ticket()
$form->addElement(
'select',
'priority_id',
$plugin->get_lang('Priority'),
get_lang('Priority'),
$priorityList,
array(
'id' => 'priority_id',
@ -375,7 +374,7 @@ function show_form_send_ticket()
$form->addElement(
'select',
'source_id',
$plugin->get_lang('Source'),
get_lang('Source'),
$sourceList,
$sourceAttributes
);
@ -383,7 +382,7 @@ function show_form_send_ticket()
$form->addElement(
'text',
'phone',
get_lang('Phone') . ' (' . $plugin->get_lang('Optional') . ')',
get_lang('Phone') . ' (' . get_lang('Optional') . ')',
array(
'id' => 'phone'
)
@ -455,13 +454,13 @@ function save_ticket()
$user_id
)) {
Display::addFlash(
Display::return_message($plugin->get_lang('TckSuccessSave'), 'success')
Display::return_message(get_lang('TckSuccessSave'), 'success')
);
header('Location:' . api_get_path(WEB_PLUGIN_PATH) . PLUGIN_NAME . '/src/myticket.php');
header('Location:' . api_get_path(WEB_CODE_PATH).'/ticket/myticket.php');
exit;
} else {
Display::display_header(get_lang('ComposeMessage'));
Display::display_error_message($plugin->get_lang('ErrorRegisterMessage'));
Display::display_error_message(get_lang('ErrorRegisterMessage'));
}
}
@ -572,7 +571,7 @@ function get_user_data($from, $number_of_items, $column, $direction)
}
$interbreadcrumb[] = array('url' => 'myticket.php', 'name' => $plugin->get_lang('MyTickets'));
$interbreadcrumb[] = array('url' => 'myticket.php', 'name' => get_lang('MyTickets'));
if (!isset($_POST['compose'])) {
if (api_is_platform_admin()) {

63
main/ticket/ticket_details.php
Unescape View File

@ -7,14 +7,13 @@
*/
$cidReset = true;
require_once __DIR__.'/../inc/global.inc.php';
$plugin = TicketPlugin::create();
api_block_anonymous_users();
$user_id = api_get_user_id();
$isAdmin = api_is_platform_admin();
$interbreadcrumb[] = array('url' => 'myticket.php', 'name' => $plugin->get_lang('MyTickets'));
$interbreadcrumb[] = array('url' => '#', 'name' => $plugin->get_lang('TicketDetail'));
$interbreadcrumb[] = array('url' => 'myticket.php', 'name' => get_lang('MyTickets'));
$interbreadcrumb[] = array('url' => '#', 'name' => get_lang('TicketDetail'));
$disableReponseButtons = '';
/*if ($isAdmin) {
@ -44,25 +43,25 @@ $(document).ready(function() {
});
$(".responseyes").click(function () {
if(!confirm("' . $plugin->get_lang('AreYouSure') . ' : ' . strtoupper(get_lang('Yes')) . '. ' . $plugin->get_lang('IfYouAreSureTheTicketWillBeClosed') . '")){
if(!confirm("' . get_lang('AreYouSure') . ' : ' . strtoupper(get_lang('Yes')) . '. ' . get_lang('IfYouAreSureTheTicketWillBeClosed') . '")){
return false;
}
});
$("input#responseno").click(function () {
if(!confirm("' . $plugin->get_lang('AreYouSure') . ' : ' . strtoupper(get_lang('No')) . '")){
if(!confirm("' . get_lang('AreYouSure') . ' : ' . strtoupper(get_lang('No')) . '")){
return false;
}
});
$("#unassign").click(function () {
if (!confirm("' . $plugin->get_lang('AreYouSureYouWantToUnassignTheTicket') . '")) {
if (!confirm("' . get_lang('AreYouSureYouWantToUnassignTheTicket') . '")) {
return false;
}
});
$("#close").click(function () {
if (!confirm("' . $plugin->get_lang('AreYouSureYouWantToCloseTheTicket') . '")) {
if (!confirm("' . get_lang('AreYouSureYouWantToCloseTheTicket') . '")) {
return false;
}
});
@ -73,7 +72,7 @@ function validate() {
fckEditor1val = CKEDITOR.instances["content"].getData();
document.getElementById("content").value= fckEditor1val;
if(fckEditor1val == ""){
alert("' . $plugin->get_lang('YouMustWriteAMessage') . '");
alert("' . get_lang('YouMustWriteAMessage') . '");
return false;
}
}
@ -195,11 +194,11 @@ if (isset($_POST['response'])) {
if ($response && $ticket['ticket']['status_id'] == TicketManager::STATUS_UNCONFIRMED) {
TicketManager::close_ticket($_GET['ticket_id'], $user_id);
$ticket['ticket']['status_id'] = TicketManager::STATUS_CLOSE;
$ticket['ticket']['status'] = $plugin->get_lang('Closed');
$ticket['ticket']['status'] = get_lang('Closed');
} else if (!is_null($response) && $ticket['ticket']['status_id'] == TicketManager::STATUS_UNCONFIRMED) {
TicketManager::update_ticket_status(TicketManager::STATUS_PENDING, $_GET['ticket_id'], $user_id);
$ticket['ticket']['status_id'] = TicketManager::STATUS_PENDING;
$ticket['ticket']['status'] = $plugin->get_lang('StatusPending');
$ticket['ticket']['status'] = get_lang('StatusPending');
}
}
}
@ -227,13 +226,13 @@ if (isset($_REQUEST['action'])) {
}
}
$title = 'Ticket #' . $ticket['ticket']['ticket_code'];
$title = 'Ticket #' . $ticket['ticket']['code'];
if (!isset($_POST['compose'])) {
if (isset($_REQUEST['close'])) {
TicketManager::close_ticket($_REQUEST['ticket_id'], $user_id);
$ticket['ticket']['status_id'] = TicketManager::STATUS_CLOSE;
$ticket['ticket']['status'] = $plugin->get_lang('Closed');
$ticket['ticket']['status'] = get_lang('Closed');
}
/*$ticket['ticket']['request_user'] = intval($ticket['ticket']['request_user']);
if ($ticket['ticket']['request_user'] == $user_id || intval($ticket['ticket']['assigned_last_user']) == $user_id) {
@ -247,7 +246,7 @@ if (!isset($_POST['compose'])) {
) {
if (intval($ticket['ticket']['assigned_last_user']) == $user_id) {
if ($ticket['ticket']['status_id'] != TicketManager::STATUS_CLOSE) {
$form_close_ticket.= '<a href="' . api_get_self() . '?close=1&ticket_id=' . $ticket['ticket']['ticket_id'] . '" id="close" class="btn btn-danger" >';
$form_close_ticket.= '<a href="' . api_get_self() . '?close=1&ticket_id=' . $ticket['ticket']['id'] . '" id="close" class="btn btn-danger" >';
$form_close_ticket.= get_lang('Close') . '</a>';
}
}
@ -293,7 +292,7 @@ if (!isset($_POST['compose'])) {
'#',
['title' => $ticket['ticket']['start_date'], 'class' => 'boot-tooltip']
).'. '.
$plugin->get_lang('TicketUpdated').' '.
get_lang('TicketUpdated').' '.
Display::url(
date_to_str_ago($ticket['ticket']['sys_lastedit_datetime_from_db']),
'#',
@ -309,17 +308,17 @@ if (!isset($_POST['compose'])) {
<td><p ' . $bold . '><b>' . get_lang('Status') . ':</b> ' . $ticket['ticket']['status'] . '</p></td>
</tr>
<tr>
<td><p><b>' . $plugin->get_lang('Priority') . ': </b>' . $ticket['ticket']['priority'] . '<p></td>
<td><p><b>' . get_lang('Priority') . ': </b>' . $ticket['ticket']['priority'] . '<p></td>
</tr>';
if (!empty($ticket['ticket']['assigned_last_user'])) {
$assignedUser = api_get_user_info($ticket['ticket']['assigned_last_user']);
echo '<tr>
<td><p><b>' . $plugin->get_lang('AssignedTo') . ': </b>' . $assignedUser['complete_name'] . '<p></td>
<td><p><b>' . get_lang('AssignedTo') . ': </b>' . $assignedUser['complete_name'] . '<p></td>
</tr>';
} else {
echo '<tr>
<td><p><b>' . $plugin->get_lang('AssignedTo') . ': </b>-<p></td>
<td><p><b>' . get_lang('AssignedTo') . ': </b>-<p></td>
</tr>';
}
if ($ticket['ticket']['course_url'] != null) {
@ -355,8 +354,8 @@ if (!isset($_POST['compose'])) {
$admin['complete_name'] . "</option>";
}
$select_admins .= "</select>";
echo '<div id="dialog-form" title="' . $plugin->get_lang('AssignTicket') . '" >';
echo '<form id="frmResponsable" method="POST" action="ticket_details.php?ticket_id=' . $ticket['ticket']['ticket_id'] . '">
echo '<div id="dialog-form" title="' . get_lang('AssignTicket') . '" >';
echo '<form id="frmResponsable" method="POST" action="ticket_details.php?ticket_id=' . $ticket['ticket']['id'] . '">
<input type="hidden" name ="action" id="action" value="assign"/>
<div>
<div class="label">' . get_lang('Responsable') . ':</div>
@ -394,7 +393,7 @@ if (!isset($_POST['compose'])) {
$entireMessage = $receivedMessage . $attachmentLinks;
$counterLink = Display::url('#'.$counter, api_get_self().'?ticket_id='.$ticket_id.'#note-'.$counter);
echo '<a id="note-'.$counter.'"> </a><h4>' . sprintf($plugin->get_lang('UpdatedByX'), $message['user_created']).' '.$date.
echo '<a id="note-'.$counter.'"> </a><h4>' . sprintf(get_lang('UpdatedByX'), $message['user_created']).' '.$date.
' <span class="pull-right">'.$counterLink.'</span></h4>';
echo Display::div(
$entireMessage, ['class' => 'well']
@ -466,7 +465,7 @@ function show_form_send_message($ticket)
$form = new FormValidator(
'send_ticket',
'POST',
api_get_self() . '?ticket_id=' . $ticket['ticket_id'],
api_get_self() . '?ticket_id=' . $ticket['id'],
'',
array(
'enctype' => 'multipart/form-data',
@ -476,16 +475,16 @@ function show_form_send_message($ticket)
);
if ($isAdmin) {
$statusList[TicketManager::STATUS_NEW] = $plugin->get_lang('StatusNew');
$statusList[TicketManager::STATUS_NEW] = get_lang('StatusNew');
$statusAttributes = array(
'id' => 'status_id',
'for' => 'status_id',
'style' => 'width: 562px;'
);
$statusList[TicketManager::STATUS_PENDING] = $plugin->get_lang('StatusPending');
$statusList[TicketManager::STATUS_UNCONFIRMED] = $plugin->get_lang('StatusUnconfirmed');
$statusList[TicketManager::STATUS_CLOSE] = $plugin->get_lang('StatusClose');
$statusList[TicketManager::STATUS_FORWARDED] = $plugin->get_lang('StatusForwarded');
$statusList[TicketManager::STATUS_PENDING] = get_lang('StatusPending');
$statusList[TicketManager::STATUS_UNCONFIRMED] = get_lang('StatusUnconfirmed');
$statusList[TicketManager::STATUS_CLOSE] = get_lang('StatusClose');
$statusList[TicketManager::STATUS_FORWARDED] = get_lang('StatusForwarded');
$form->addElement(
'select',
@ -496,14 +495,14 @@ function show_form_send_message($ticket)
);
$priorityList = array();
$priorityList[TicketManager::PRIORITY_NORMAL] = $plugin->get_lang('PriorityNormal');
$priorityList[TicketManager::PRIORITY_HIGH] = $plugin->get_lang('PriorityHigh');
$priorityList[TicketManager::PRIORITY_LOW] = $plugin->get_lang('PriorityLow');
$priorityList[TicketManager::PRIORITY_NORMAL] = get_lang('PriorityNormal');
$priorityList[TicketManager::PRIORITY_HIGH] = get_lang('PriorityHigh');
$priorityList[TicketManager::PRIORITY_LOW] = get_lang('PriorityLow');
$form->addElement(
'select',
'priority_id',
$plugin->get_lang('Priority'),
get_lang('Priority'),
$priorityList,
array(
'id' => 'priority_id',
@ -530,7 +529,7 @@ function show_form_send_message($ticket)
)
);
$form->addElement('hidden', 'ticket_id', $ticket['ticket_id']);
$form->addElement('hidden', 'ticket_id', $ticket['id']);
$form->addHtmlEditor(
'content',
@ -549,7 +548,7 @@ function show_form_send_message($ticket)
'checkbox',
'confirmation',
null,
$plugin->get_lang('RequestConfirmation')
get_lang('RequestConfirmation')
);
}

2
main/ticket/update_report.php
Unescape View File

@ -14,7 +14,7 @@ $rs_id = intval($_POST['rs_id']);
api_protect_course_script();
if (!api_is_allowed_to_edit()) {
Display::display_error_message($plugin->get_lang("DeniedAccess"));
Display::display_error_message(get_lang("DeniedAccess"));
} else {
$sql = "UPDATE " . Database::get_main_table('rp_reporte_semanas') . "
SET work_id = '$work_id', forum_id = '$forum_id'

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