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chamilo-lms
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Code Issues Projects Releases Wiki Activity

Clean and format the code - refs #6715

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1.9.x
Francis Gonzales 12 years ago
parent 3f48c74861
commit 22d990a86e
7 changed files with 350 additions and 181 deletions
Show all changes Ignore whitespace when comparing lines Ignore changes in amount of whitespace Ignore changes in whitespace at EOL
Show Stats Download Patch File Download Diff File
  1. 6
      plugin/ticket/lang/spanish.php
  2. 28
      plugin/ticket/src/course_user_list.php
  3. 7
      plugin/ticket/src/myticket.php
  4. 64
      plugin/ticket/src/new_ticket.php
  5. 136
      plugin/ticket/src/report.php
  6. 27
      plugin/ticket/src/send_ticket.php
  7. 263
      plugin/ticket/src/ticket.class.php

6
plugin/ticket/lang/spanish.php
Unescape View File

@ -65,7 +65,5 @@ $strings['SrcPhone'] = "Telefono";
$strings['SrcPresential'] = "Presencial";
//
$strings['TckAssignedMsg'] = "<p>Estimado(a):</p><p> ? ? </p>
<p>Se le ha sido asignado el ticket ? <a href=\"?\">Ticket</a></p>
<p>Mensaje enviado desde el sistema de ticket.</p>";
$strings['TicketAssignedMsg'] = "<p>Estimado(a) %s </p><p>Se le ha sido asignado el <a href=\"%s\">ticket %s</a></p><p>Mensaje enviado desde el sistema de ticket.</p>";
$strings['TicketAssignX'] = "[TICKETS] Asignacion de Ticket #%s ";

28
plugin/ticket/src/course_user_list.php
Unescape View File

@ -16,20 +16,20 @@ $user_info = api_get_user_info($user_id);
$courses_list = CourseManager::get_courses_list_by_user_id($user_id, false, true);
?>
<div class="row">
<div class="label2"><?php echo get_lang('User')?>:</div>
<div class="formw2" id="user_request"><?php echo $user_info['firstname']." ".$user_info['lastname'] ;?></div>
<div class="label2"><?php echo get_lang('User') ?>:</div>
<div class="formw2" id="user_request"><?php echo $user_info['firstname'] . " " . $user_info['lastname']; ?></div>
</div>
<div class="row" id="divCourse">
<div class="label2"><?php echo get_lang('Course')?>:</div>
<div class="formw2" id="courseuser">
<select class="chzn-select" name = "course_id" id="course_id" style="width:95%;">
<option value="0">---<?php echo get_lang('Select')?>---</option>
<?php
foreach ($courses_list as $key => $course) {
$courseinfo = CourseManager::get_course_information($course['code']);
echo '<option value="'. $courseinfo['code'].'"> '.$courseinfo['title'].'</option>';
}
?>
</select>
</div>
<div class="label2"><?php echo get_lang('Course') ?>:</div>
<div class="formw2" id="courseuser">
<select class="chzn-select" name = "course_id" id="course_id" style="width:95%;">
<option value="0">---<?php echo get_lang('Select') ?>---</option>
<?php
foreach ($courses_list as $key => $course) {
$courseinfo = CourseManager::get_course_information($course['code']);
echo '<option value="' . $courseinfo['code'] . '"> ' . $courseinfo['title'] . '</option>';
}
?>
</select>
</div>
</div>

7
plugin/ticket/src/myticket.php
Unescape View File

@ -190,7 +190,12 @@ if ($isAdmin) {
$renderer->setElementTemplate('<span>{element}</span> ');
$form->addElement('text', 'keyword', get_lang('keyword'), 'size="25"');
$form->addElement('style_submit_button', 'submit_simple', get_lang('Search'), 'class="search"');
$form->addElement('static', 'search_advanced_link', null, '<a href="javascript://" class = "advanced_parameters" onclick="display_advanced_search_form();"><span id="img_plus_and_minus">&nbsp;' . Display::return_icon('div_show.gif', get_lang('Show'), array('style' => 'vertical-align:middle')) . ' ' . get_lang('AdvancedSearch') . '</span></a>');
$form->addElement('static', 'search_advanced_link', null,
'<a href="javascript://" class = "advanced_parameters" onclick="display_advanced_search_form();">'
. '<span id="img_plus_and_minus">&nbsp;'
. Display::return_icon('div_show.gif', get_lang('Show'),
array('style' => 'vertical-align:middle')) . ' '
. get_lang('AdvancedSearch') . '</span></a>');
echo '<div class="actions" style="width:100%;">';
if (api_is_platform_admin()) {

64
plugin/ticket/src/new_ticket.php
Unescape View File

@ -108,7 +108,6 @@ function add_image_form() {
id_elem1 = "filepath_"+counter_image;
id_elem1 = "\'"+id_elem1+"\'";
document.getElementById("filepath_"+counter_image).innerHTML = "<input type=\"file\" name=\"attach_"+counter_image+"\" size=\"20\" />&nbsp;<a href=\"javascript:remove_image_form("+id_elem1+")\"><img src=\"' . api_get_path(WEB_CODE_PATH) . 'img/delete.gif\"></a>";
//document.getElementById("filepath_"+counter_image).innerHTML = "<input type=\"file\" name=\"attach_"+counter_image+"\" size=\"20\" />&nbsp;<input type=\"text\" name=\"legend[]\" size=\"20\" />";
if (filepaths.childNodes.length == 6) {
var link_attach = document.getElementById("link-more-attach");
if (link_attach) {
@ -329,8 +328,9 @@ function save_ticket()
global $plugin;
$category_id = $_POST['category_id'];
$content = $_POST['content'];
if ($_POST['phone'] != "")
if ($_POST['phone'] != "") {
$content.= '<p style="color:red">&nbsp;' . get_lang('Phone') . ': ' . $_POST['phone'] . '</p>';
}
$course_id = $_POST['course_id'];
$project_id = $_POST['project_id'];
$subject = $_POST['subject'];
@ -342,8 +342,13 @@ function save_ticket()
$priority = $_POST['priority_id'];
$status = $_POST['status_id'];
$file_attachments = $_FILES;
if (TicketManager::insert_new_ticket($category_id, $course_id, $project_id, $other_area, $email, $subject, $content, $personal_email, $file_attachments, $source, $priority, $status, $user_id, api_get_user_id())) {
header('location:' . api_get_path(WEB_PLUGIN_PATH) . PLUGIN_NAME . '/s/myticket.php?message=success');
if (TicketManager::insert_new_ticket(
$category_id, $course_id, $project_id,
$other_area, $email, $subject, $content,
$personal_email, $file_attachments,
$source, $priority, $status, $user_id,
api_get_user_id())) {
header('location:' . api_get_path(WEB_PLUGIN_PATH) . PLUGIN_NAME . '/src/myticket.php?message=success');
} else {
Display::display_header(get_lang('ComposeMessage'));
Display::display_error_message($plugin->get_lang('ErrorRegisterMessage'));
@ -364,7 +369,13 @@ function get_number_of_users()
}
if (isset($_GET['keyword'])) {
$keyword = Database::escape_string(trim($_GET['keyword']));
$sql .= " WHERE (u.firstname LIKE '%" . $keyword . "%' OR u.lastname LIKE '%" . $keyword . "%' OR concat(u.firstname,' ',u.lastname) LIKE '%" . $keyword . "%' OR concat(u.lastname,' ',u.firstname) LIKE '%" . $keyword . "%' OR u.username LIKE '%" . $keyword . "%' OR u.email LIKE '%" . $keyword . "%' OR u.official_code LIKE '%" . $keyword . "%') ";
$sql .= " WHERE (u.firstname LIKE '%$keyword%' OR
u.lastname LIKE '%$keyword%' OR
concat(u.firstname,' ',u.lastname) LIKE '%$keyword%' OR
concat(u.lastname,' ',u.firstname) LIKE '%$keyword%' OR
u.username LIKE '%$keyword%' OR
u.email LIKE '%$keyword%' OR
u.official_code LIKE '%$keyword%') ";
}
$res = Database::query($sql);
$obj = Database::fetch_object($res);
@ -383,23 +394,36 @@ function get_user_data($from, $number_of_items, $column, $direction)
{
$user_table = Database :: get_main_table(TABLE_MAIN_USER);
$admin_table = Database :: get_main_table(TABLE_MAIN_ADMIN);
if (api_is_western_name_order()) {
$col34 = "u.firstname AS col3,
u.lastname AS col4,";
} else {
$col34 = "u.lastname AS col3,
u.firstname AS col4,";
}
$sql = "SELECT
u.user_id AS col0,
u.official_code AS col2,
" . (api_is_western_name_order() ? "u.firstname AS col3,
u.lastname AS col4," : "u.lastname AS col3,
u.firstname AS col4,") . "
u.username AS col5,
u.email AS col6,
u.status AS col7,
u.active AS col8,
u.user_id AS col9 " .
", u.expiration_date AS exp " .
" FROM $user_table u ";
u.user_id AS col0,
u.official_code AS col2,
$col34
u.username AS col5,
u.email AS col6,
u.status AS col7,
u.active AS col8,
u.user_id AS col9 ,
u.expiration_date AS exp
FROM $user_table u ";
if (isset($_GET['keyword'])) {
$keyword = Database::escape_string(trim($_GET['keyword']));
$sql .= " WHERE (u.firstname LIKE '%" . $keyword . "%' OR u.lastname LIKE '%" . $keyword . "%' OR concat(u.firstname,' ',u.lastname) LIKE '%" . $keyword . "%' OR concat(u.lastname,' ',u.firstname) LIKE '%" . $keyword . "%' OR u.username LIKE '%" . $keyword . "%' OR u.official_code LIKE '%" . $keyword . "%' OR u.email LIKE '%" . $keyword . "%' )";
$sql .= " WHERE (u.firstname LIKE '%$keyword%' OR
u.lastname LIKE '%$keyword%' OR
concat(u.firstname,' ',u.lastname) LIKE '%$keyword%' OR
concat(u.lastname,' ',u.firstname) LIKE '%$keyword%' OR
u.username LIKE '%$keyword%' OR
u.official_code LIKE '%$keyword%' OR
u.email LIKE '%$keyword%' )";
}
if (!in_array($direction, array('ASC', 'DESC'))) {
$direction = 'ASC';
@ -426,8 +450,8 @@ function get_user_data($from, $number_of_items, $column, $direction)
$user_id = $user[0];
$button = '<a href="' . api_get_self() . '?user_request=' . $user[0] . '">' . Display::return_icon('view_more_stats.gif', get_lang('Info')) . '</a>';
$button = '<a href="javascript:void(0)" onclick="load_course_list(\'div_' . $user_id . '\',' . $user_id . ')">
<img onclick="load_course_list(\'div_' . $user_id . '\',' . $user_id . ')" src="../../../main/img/view_more_stats.gif" title="' . get_lang('Courses') . '" alt="' . get_lang('Courses') . '"/>
</a>&nbsp;&nbsp;';
<img onclick="load_course_list(\'div_' . $user_id . '\',' . $user_id . ')" src="../../../main/img/view_more_stats.gif" title="' . get_lang('Courses') . '" alt="' . get_lang('Courses') . '"/>
</a>&nbsp;&nbsp;';
$users[] = array($photo, $user[1], $user[2], $user[3], $user[4], $user[5], $button);
}
return $users;

136
plugin/ticket/src/report.php
Unescape View File

@ -26,19 +26,19 @@ unset($_SESSION['this_section']);
$htmlHeadXtra[] = '
<script language="javascript">
$(document).ready(function(){
$( "#keyword_start_date_start" ).datepicker({ dateFormat: ' . "'yy-mm-dd'" . ' });
$( "#keyword_start_date_end" ).datepicker({ dateFormat: ' . "'yy-mm-dd'" . ' });
$( "#keyword_start_date_start" ).datepicker({ dateFormat: ' . "'yy-mm-dd'" . ' });
$( "#keyword_start_date_end" ).datepicker({ dateFormat: ' . "'yy-mm-dd'" . ' });
});
function validate(){
if( $("#keyword_start_date_start").val() != "" && $("#keyword_start_date_end").val() != ""){
datestart = $("#keyword_start_date_start").val();
dateend = $("#keyword_start_date_end").val();
dif = $.datepicker.parseDate("dd/mm/yy", datestart) - $.datepicker.parseDate("dd/mm/yy", dateend);
if(dif > 0){
alert("La fecha final no puede ser mayor a la fecha inicial");
return false;
}
}
if( $("#keyword_start_date_start").val() != "" && $("#keyword_start_date_end").val() != ""){
datestart = $("#keyword_start_date_start").val();
dateend = $("#keyword_start_date_end").val();
dif = $.datepicker.parseDate("dd/mm/yy", datestart) - $.datepicker.parseDate("dd/mm/yy", dateend);
if(dif > 0){
alert("La fecha final no puede ser mayor a la fecha inicial");
return false;
}
}
}
function load_course_list (div_course,my_user_id) {
$.ajax({
@ -63,10 +63,10 @@ div.row div.formw2 {
width:90%;
float:left
}
div.formulario {
div.ticket-form {
width: 70%;
float: center;
margin-left: 15%;
float: center;
margin-left: 15%;
}
@ -91,17 +91,23 @@ $tools['quiz'] = array('id' => 'quiz', 'name' => get_lang('Quiz'));
$tools['student_publication'] = array('id' => 'student_publication', 'name' => get_lang('Student_publication'));
$tools['user'] = array('id' => 'user', 'name' => get_lang('User'));
$tools['forum'] = array('id' => 'forum', 'name' => get_lang('Forum'));
/**
* Returns the escaped string.
* @param string $s
* @return string
*/
function js_str($s)
{
return '"' . addcslashes($s, "\0..\37\"\\") . '"';
}
/**
* This function is to show the ticket form
* @global array $tools
*/
function show_form()
{
global $types;
global $tools;
echo '<div class="formulario">';
echo '<div class="ticket-form">';
echo '<form enctype="multipart/form-data" action="' . api_get_self() . '" method="post" name="send_ticket" id="send_ticket"
onsubmit="return validate()" style="width:100%">';
@ -111,10 +117,10 @@ function show_form()
echo $select_course;
//select status
$select_tool = '<div class="row" >
<div class="label2" >Herramienta:</div>
<div class="label2" >' . get_lang('Tool') .':</div>
<div class="formw2">';
$select_tool .= '<select style="width: 95%; " name = "tool" id="tool" >';
$status = TicketManager::get_all_tickets_status();
foreach ($tools as $tool) {
$select_tool .= "<option value = '" . $tool['id'] . "' selected >" . $tool['name'] . "</option>";
}
@ -122,19 +128,19 @@ function show_form()
$select_tool .= '</div></div>';
echo $select_tool;
echo '<div class="row">
<div class="label2">Desde:</div>
<div class="formw2"><input id="keyword_start_date_start" name="keyword_start_date_start" type="text"></div>
</div>
<div class="row">
<div class="label2">Hasta</div>
<div class="formw2"><input id="keyword_start_date_end" name="keyword_start_date_end" type="text"></div>
</div>';
<div class="label2">' . get_lang('From') . ':</div>
<div class="formw2"><input id="keyword_start_date_start" name="keyword_start_date_start" type="text"></div>
</div>
<div class="row">
<div class="label2"> ' . get_lang('To') . '</div>
<div class="formw2"><input id="keyword_start_date_end" name="keyword_start_date_end" type="text"></div>
</div>';
echo '</div>';
echo '<div class="row">
<div class="label2">
</div>
<div class="formw2">
<button class="save" name="report" type="submit" id="btnsubmit" disabled="disabled">Generar Reporte</button>
<button class="save" name="report" type="submit" id="btnsubmit" disabled="disabled">' . get_lang('CompleteReport') .'</button>
</div>
</div>';
}
@ -153,7 +159,13 @@ function get_number_of_users()
}
if (isset($_GET['keyword'])) {
$keyword = Database::escape_string(trim($_GET['keyword']));
$sql .= " WHERE (u.firstname LIKE '%" . $keyword . "%' OR u.lastname LIKE '%" . $keyword . "%' OR concat(u.firstname,' ',u.lastname) LIKE '%" . $keyword . "%' OR concat(u.lastname,' ',u.firstname) LIKE '%" . $keyword . "%' OR u.username LIKE '%" . $keyword . "%' OR u.email LIKE '%" . $keyword . "%' OR u.official_code LIKE '%" . $keyword . "%') ";
$sql .= " WHERE (u.firstname LIKE '%$keyword%' OR
u.lastname LIKE '%$keyword%' OR
concat(u.firstname,' ',u.lastname) LIKE '%$keyword%' OR
concat(u.lastname,' ',u.firstname) LIKE '%$keyword%' OR
u.username LIKE '%$keyword%' OR
u.email LIKE '%$keyword %' OR
u.official_code LIKE '%$keyword%') ";
}
$res = Database::query($sql);
$obj = Database::fetch_object($res);
@ -172,23 +184,36 @@ function get_user_data($from, $number_of_items, $column, $direction)
{
$user_table = Database :: get_main_table(TABLE_MAIN_USER);
$admin_table = Database :: get_main_table(TABLE_MAIN_ADMIN);
if (api_is_western_name_order()) {
$col34 = "u.firstname AS col3,
u.lastname AS col4,";
} else {
$col34 = "u.lastname AS col3,
u.firstname AS col4,";
}
$sql = "SELECT
u.user_id AS col0,
u.official_code AS col2,
" . (api_is_western_name_order() ? "u.firstname AS col3,
u.lastname AS col4," : "u.lastname AS col3,
u.firstname AS col4,") . "
u.username AS col5,
u.email AS col6,
u.status AS col7,
u.active AS col8,
u.user_id AS col9 " .
", u.expiration_date AS exp " .
" FROM $user_table u ";
u.user_id AS col0,
u.official_code AS col2,
$col34
u.username AS col5,
u.email AS col6,
u.status AS col7,
u.active AS col8,
u.user_id AS col9,
u.expiration_date AS exp
FROM $user_table u ";
if (isset($_GET['keyword'])) {
$keyword = Database::escape_string(trim($_GET['keyword']));
$sql .= " WHERE (u.firstname LIKE '%" . $keyword . "%' OR u.lastname LIKE '%" . $keyword . "%' OR concat(u.firstname,' ',u.lastname) LIKE '%" . $keyword . "%' OR concat(u.lastname,' ',u.firstname) LIKE '%" . $keyword . "%' OR u.username LIKE '%" . $keyword . "%' OR u.official_code LIKE '%" . $keyword . "%' OR u.email LIKE '%" . $keyword . "%' )";
$sql .= " WHERE (u.firstname LIKE '%$keyword%' OR
u.lastname LIKE '%$keyword%' OR
concat(u.firstname,' ',u.lastname) LIKE '%$keyword%' OR
concat(u.lastname,' ',u.firstname) LIKE '%$keyword%' OR
u.username LIKE '%$keyword%' OR
u.official_code LIKE '%$keyword%'
OR u.email LIKE '%$keyword%' )";
}
if (!in_array($direction, array('ASC', 'DESC'))) {
$direction = 'ASC';
@ -203,7 +228,6 @@ function get_user_data($from, $number_of_items, $column, $direction)
$res = Database::query($sql);
$users = array();
$t = time();
while ($user = Database::fetch_row($res)) {
$image_path = UserManager::get_user_picture_path_by_id($user[0], 'web', false, true);
$user_profile = UserManager::get_picture_user($user[0], $image_path['file'], 22, USER_IMAGE_SIZE_SMALL, ' width="22" height="22" ');
@ -254,15 +278,21 @@ if (isset($_POST['report'])) {
$tool = $_POST['tool'];
$course_info = api_get_course_info_by_id($course_id);
$user_id = $_POST['user_id_request'];
$sql = "SELECT u.username , CONCAT(u.lastname, ' ', u.firstname) AS fullname, DATE_SUB(access.access_date,INTERVAL 5 HOUR) AS access_date, c.title AS curso, access_tool AS herramienta
$sql = "SELECT
u.username , CONCAT(u.lastname, ' ', u.firstname) AS fullname,
DATE_SUB(access.access_date,INTERVAL 5 HOUR) AS access_date,
c.title AS course, access_tool AS tool
FROM " . Database::get_statistic_table(TABLE_STATISTIC_TRACK_E_ACCESS) . " access
LEFT JOIN " . Database::get_main_table(TABLE_MAIN_USER) . " u ON access.access_user_id = u.user_id
LEFT JOIN " . Database::get_main_table(TABLE_MAIN_COURSE) . " c ON access.access_cours_code = c.CODE
WHERE access.access_cours_code = '" . $course_info['code'] . "' AND u.user_id = '$user_id' ";
if ($tool != '')
if ($tool != '') {
$sql.="AND access.access_tool = '$tool' ";
}
$start_date = $_POST['keyword_start_date_start'];
$end_date = $_POST['keyword_start_date_end'];
if ($start_date != '' || $end_date != '') {
$sql .= " HAVING ";
if ($start_date != '')
@ -276,11 +306,17 @@ if (isset($_POST['report'])) {
$table_result = new SortableTable();
$table_result->set_header(0, get_lang('User'), false);
$table_result->set_header(1, get_lang('Fullname'), false);
$table_result->set_header(2, get_lang('Fecha'), false);
$table_result->set_header(3, get_lang('curso'), false);
$table_result->set_header(4, get_lang('Herramienta'), false);
$table_result->set_header(2, get_lang('Date'), false);
$table_result->set_header(3, get_lang('Course'), false);
$table_result->set_header(4, get_lang('Tool'), false);
while ($row = Database::fetch_assoc($result)) {
$row = array(0 => $row['username'], 1 => $row['fullname'], 2 => $row['access_date'], 3 => $row['curso'], 4 => get_lang($tools[$row['herramienta']]['name']));
$row = array(
$row['username'],
$row['fullname'],
$row['access_date'],
$row['course'],
get_lang($tools[$row['tool']]['name'])
);
$table_result->addRow($row);
}
$table_result->display();
@ -288,6 +324,4 @@ if (isset($_POST['report'])) {
show_form();
}
Display::display_footer();

27
plugin/ticket/src/send_ticket.php
Unescape View File

@ -91,7 +91,6 @@ function add_image_form() {
id_elem1 = "filepath_"+counter_image;
id_elem1 = "\'"+id_elem1+"\'";
document.getElementById("filepath_"+counter_image).innerHTML = "<input type=\"file\" name=\"attach_"+counter_image+"\" size=\"20\" />&nbsp;<a href=\"javascript:remove_image_form("+id_elem1+")\"><img src=\"' . api_get_path(WEB_CODE_PATH) . 'img/delete.gif\"></a>";
//document.getElementById("filepath_"+counter_image).innerHTML = "<input type=\"file\" name=\"attach_"+counter_image+"\" size=\"20\" />&nbsp;<input type=\"text\" name=\"legend[]\" size=\"20\" />";
if (filepaths.childNodes.length == 6) {
var link_attach = document.getElementById("link-more-attach");
if (link_attach) {
@ -138,14 +137,26 @@ $htmlHeadXtra[] = '<script language="javascript">
$htmlHeadXtra[] = '<script src="' . api_get_path(WEB_LIBRARY_PATH) . 'javascript/tag/jquery.fcbkcomplete.js" type="text/javascript" language="javascript"></script>';
$htmlHeadXtra[] = '<link href="' . api_get_path(WEB_LIBRARY_PATH) . 'javascript/tag/style.css" rel="stylesheet" type="text/css" />';
/**
* @todo Delete this function, it already exists in report.php
* @param string $s
* @return string
*/
function js_str($s)
{
return '"' . addcslashes($s, "\0..\37\"\\") . '"';
}
/**
* This is a javascript helper to generate and array
* @param array $array
* @param string $name
* @param integer $key
* @return string
*/
function js_array($array, $name, $key)
{
$temp = array();
$return = "new Array(); ";
foreach ($array as $value) {
$return .= $name . "['" . $value['category_id'] . "'] ='" . $value[$key] . "'; ";
@ -153,6 +164,11 @@ function js_array($array, $name, $key)
return $return;
}
/**
*
* @global array $types
* @global object $plugin
*/
function show_form_send_ticket()
{
global $types, $plugin;
@ -227,9 +243,12 @@ function show_form_send_ticket()
</div>';
echo '</form></div>';
}
/**
* Save ticke function
*/
function save_ticket()
{
global $plugin;
$category_id = $_POST['category_id'];
$content = $_POST['content'];
if ($_POST['phone'] != "")
@ -242,7 +261,7 @@ function save_ticket()
$personal_email = $_POST['personal_email'];
$file_attachments = $_FILES;
if (TicketManager::insert_new_ticket($category_id, $course_id, $project_id, $other_area, $email, $subject, $content, $personal_email, $file_attachments)) {
header('location:' . api_get_path(WEB_PLUGIN_PATH) . PLUGIN_NAME . '/s/myticket.php?message=success');
header('location:' . api_get_path(WEB_PLUGIN_PATH) . PLUGIN_NAME . '/src/myticket.php?message=success');
} else {
Display::display_header(get_lang('ComposeMessage'));
Display::display_error_message($plugin->get_lang('ErrorRegisterMessage'));

263
plugin/ticket/src/ticket.class.php
Unescape View File

@ -80,7 +80,10 @@ class TicketManager
* @return bool
*/
public static function insert_new_ticket(
$category_id, $course_id, $project_id, $other_area, $email, $subject, $content, $personalEmail = "", $file_attachments, $source = 'VRT', $priority = 'NRM', $status = '', $request_user = '', $assigned_user = 0
$category_id, $course_id, $project_id, $other_area, $email,
$subject, $content, $personalEmail = "", $file_attachments,
$source = 'VRT', $priority = 'NRM', $status = '',
$request_user = '', $assigned_user = 0
)
{
$table_support_tickets = Database::get_main_table(TABLE_TICKET_TICKET);
@ -130,14 +133,14 @@ class TicketManager
'$request_user',
'$personalEmail',
'$status',
'" . $now . "',
'$now',
$user_id,
'" . $now . "',
'$now',
'$user_id',
'" . $now . "',
'$now',
'$source'
)";
$result = Database::query($sql_insert_ticket);
Database::query($sql_insert_ticket);
$ticket_id = Database::insert_id();
if ($assigned_user != 0) {
self::assign_ticket_user($ticket_id, $assigned_user);
@ -147,11 +150,13 @@ class TicketManager
(int) $ticket_id, 11, "0", STR_PAD_LEFT
);
$sql_update_code = "UPDATE $table_support_tickets
SET ticket_code = '$ticket_code' WHERE ticket_id = '$ticket_id'";
SET ticket_code = '$ticket_code'
WHERE ticket_id = '$ticket_id'";
Database::query($sql_update_code);
$data_files = array();
$sql_update_total = "UPDATE $table_support_category
SET total_tickets = total_tickets +1 WHERE category_id = '$category_id';";
SET total_tickets = total_tickets +1
WHERE category_id = '$category_id';";
Database::query($sql_update_total);
if (self::insert_message($ticket_id, $subject, $content, $file_attachments, $request_user)) {
global $data_files;
@ -160,8 +165,7 @@ class TicketManager
$helpDeskMessage = '<table>
<tr>
<td width="100px"><b>' . get_lang('User') . '</b></td>
<td width="400px">' . $user['firstname']
. ' ' . $user['lastname'] . '</td>
<td width="400px">' . $user['firstname']. ' ' . $user['lastname'] . '</td>
</tr>
<tr>
<td width="100px"><b>' . get_lang('Username') . '</b></td>
@ -207,6 +211,7 @@ class TicketManager
*/
public static function assign_ticket_user($ticket_id, $user_id)
{
global $plugin;
$ticket_id = intval($ticket_id);
$user_id = intval($user_id);
$table_support_tickets = Database::get_main_table(TABLE_TICKET_TICKET);
@ -214,8 +219,8 @@ class TicketManager
$now = api_get_utc_datetime();
$sql_update = "UPDATE $table_support_tickets
SET assigned_last_user = '$user_id'
WHERE ticket_id = '$ticket_id'";
SET assigned_last_user = '$user_id'
WHERE ticket_id = '$ticket_id'";
Database::query($sql_update);
if (Database::affected_rows() > 0) {
$insert_id = api_get_user_id();
@ -235,12 +240,11 @@ class TicketManager
if ($insert_id != $user_id) {
$info = api_get_user_info($user_id);
$sender = api_get_user_info($insert_id);
$message = '<p>Estimado(a):</p><p>' . $info['firstname'] . " " . $info['lastname'] . "</p>
<p>Te asignaron el ticket $ticket_id " . '<a href="' . api_get_path(
WEB_PLUGIN_PATH
) . PLUGIN_NAME . '/src/ticket_details.php?ticket_id=' . $ticket_id . '">Ticket</a></p>';
$href = api_get_path(WEB_PLUGIN_PATH) . PLUGIN_NAME . '/src/ticket_details.php?ticket_id=' . $ticket_id;
$message = sprintf($plugin->get_lang('TicketAssignedMsg'), $info['complete_name'], $href, $ticket_id);
$mailTitle = sprintf($plugin->get_lang('TicketAssignX'), $ticket_id);
api_mail_html(
$info['firstname'] . " " . $info['lastname'], $info['mail'], "[TICKETS] Asignacion de Ticket #$ticket_id ", $message, null, // sender name
$info['complete_name'], $info['mail'], $mailTitle, $message, null, // sender name
null, // sender e-mail
array('cc' => $sender['email']) // should be support e-mail (platform admin) here
);
@ -276,18 +280,18 @@ class TicketManager
$table_support_message_attachments = Database::get_main_table(TABLE_TICKET_MESSAGE_ATTACHMENTS);
if ($sendConfirmation) {
$form = '<form action="ticket_details.php?ticket_id=' . $ticket_id . '" id="confirmticket" method="POST" >
<p>' . get_lang('TicketWasThisAnswerSatisfying') . '</p>
<input id="responseyes" type="submit" value="' . get_lang('Yes') . '" name="response" />
<input id="responseno" type="submit" value="' . get_lang('No') . '" name="response" />
</form>';
<p>' . get_lang('TicketWasThisAnswerSatisfying') . '</p>
<input id="responseyes" type="submit" value="' . get_lang('Yes') . '" name="response" />
<input id="responseno" type="submit" value="' . get_lang('No') . '" name="response" />
</form>';
$content .= $form;
Database::query(
"UPDATE $table_support_tickets SET status_id='XCF' WHERE ticket_id = '$ticket_id'"
);
}
$sql_message_id = "SELECT COUNT(*) as total_messages
FROM $table_support_messages
WHERE ticket_id ='$ticket_id'";
FROM $table_support_messages
WHERE ticket_id ='$ticket_id'";
$result = Database::query($sql_message_id);
$obj = Database::fetch_object($result);
$message_id = $obj->total_messages + 1;
@ -318,18 +322,18 @@ class TicketManager
)";
Database::query($sql_insert_message);
$sql_update_total_message = "UPDATE $table_support_tickets
SET sys_lastedit_user_id ='$user_id',
sys_lastedit_datetime ='$now',
total_messages = (
SELECT COUNT(*) as total_messages
FROM $table_support_messages
WHERE ticket_id ='$ticket_id'
) WHERE ticket_id ='$ticket_id' ";
SET sys_lastedit_user_id ='$user_id',
sys_lastedit_datetime ='$now',
total_messages = (
SELECT COUNT(*) as total_messages
FROM $table_support_messages
WHERE ticket_id ='$ticket_id'
) WHERE ticket_id ='$ticket_id' ";
Database::query($sql_update_total_message);
$sql_message_att_id = "SELECT COUNT(*) as total_attach
FROM $table_support_message_attachments
WHERE ticket_id ='$ticket_id' AND message_id = '$message_id'";
FROM $table_support_message_attachments
WHERE ticket_id ='$ticket_id' AND message_id = '$message_id'";
$result = Database::query($sql_message_att_id);
$obj = Database::fetch_object($result);
@ -473,8 +477,8 @@ class TicketManager
$table_support_category cat,
$table_support_priority priority,
$table_support_status status,
" . Database::get_main_table(TABLE_MAIN_USER) . " user,
tck_message msg
$table_main_user user,
$table_support_messages msg
WHERE cat.category_id = ticket.category_id
AND ticket.priority_id = priority.priority_id
AND ticket.status_id = status.status_id
@ -536,7 +540,13 @@ class TicketManager
$sql .= " AND ticket.category_id = '$keyword_category' ";
}
if ($keyword_request_user != '') {
$sql .= " AND (ticket.request_user = '$keyword_request_user' OR user.firstname LIKE '%" . $keyword_request_user . "%' OR user.official_code LIKE '%" . $keyword_request_user . "%' OR user.lastname LIKE '%" . $keyword_request_user . "%' OR concat(user.firstname,' ',user.lastname) LIKE '%" . $keyword_request_user . "%' OR concat(user.lastname,' ',user.firstname) LIKE '%" . $keyword_request_user . "%' OR user.username LIKE '%" . $keyword_request_user . "%') ";
$sql .= " AND (ticket.request_user = '$keyword_request_user'
OR user.firstname LIKE '%$keyword_request_user%'
OR user.official_code LIKE '%$keyword_request_user%'
OR user.lastname LIKE '%$keyword_request_user%'
OR concat(user.firstname,' ',user.lastname) LIKE '%$keyword_request_user%'
OR concat(user.lastname,' ',user.firstname) LIKE '%$keyword_request_user%'
OR user.username LIKE '%$keyword_request_user%') ";
}
if ($keyword_admin != '') {
$sql .= " AND ticket.assigned_last_user = '$keyword_admin' ";
@ -549,7 +559,7 @@ class TicketManager
}
if ($keyword_range == '1' && $keyword_start_date_start != '' && $keyword_start_date_end != '') {
$sql .= " AND DATE_FORMAT( ticket.start_date,'%d/%m/%Y') >= '$keyword_start_date_start'
AND DATE_FORMAT( ticket.start_date,'%d/%m/%Y') <= '$keyword_start_date_end'";
AND DATE_FORMAT( ticket.start_date,'%d/%m/%Y') <= '$keyword_start_date_end'";
}
if ($keyword_priority != '') {
$sql .= " AND ticket.priority_id = '$keyword_priority' ";
@ -564,7 +574,7 @@ class TicketManager
$course_table = Database :: get_main_table(TABLE_MAIN_COURSE);
$sql .= " AND ticket.course_id IN ( ";
$sql .= "SELECT id FROM $course_table
WHERE (title LIKE '%$keyword_course%'
WHERE (title LIKE '%$keyword_course%'
OR code LIKE '%$keyword_course%'
OR visual_code LIKE '%$keyword_course%'
)
@ -604,34 +614,35 @@ class TicketManager
$tickets = array();
while ($row = Database::fetch_assoc($result)) {
$sql_unread = "SELECT COUNT(DISTINCT message.message_id) AS unread FROM " . $table_support_tickets . " ticket, " . $table_support_messages . " message, " . $table_main_user . " user
WHERE ticket.ticket_id = message.ticket_id AND ticket.ticket_id= '" . $row['col0'] . "' AND message.status='NOL' AND message.sys_insert_user_id = user.user_id ";
$sql_unread = "SELECT
COUNT(DISTINCT message.message_id) AS unread
FROM $table_support_tickets ticket,
$table_support_messages message,
$table_main_user user
WHERE ticket.ticket_id = message.ticket_id
AND ticket.ticket_id = '{$row['col0']}'
AND message.status = 'NOL'
AND message.sys_insert_user_id = user.user_id ";
if ($isAdmin) {
$sql_unread .= " AND user.user_id NOT IN (SELECT user_id FROM $table_main_admin) AND ticket.status_id != 'REE' ";
$sql_unread .= " AND user.user_id
NOT IN (SELECT user_id FROM $table_main_admin)
AND ticket.status_id != 'REE' ";
} else {
$sql_unread .= " AND user.user_id IN (SELECT user_id FROM $table_main_admin) ";
$sql_unread .= " AND user.user_id
IN (SELECT user_id FROM $table_main_admin) ";
}
$result_unread = Database::query($sql_unread);
$unread = Database::fetch_object($result_unread)->unread;
$userInfo = UserManager::get_user_info_by_id($row['user_id']);
$name = '<a href="' . api_get_path(
WEB_PATH
) . 'main/admin/user_information.php?user_id=' . $row['user_id'] . '">' . api_get_person_name(
$userInfo['firstname'], $userInfo['lastname']
) . '</a>';
$hrefUser = api_get_path(WEB_PATH) . 'main/admin/user_information.php?user_id=' . $row['user_id'];
$name = "<a href='$hrefUser'> {$userInfo['complete_name']} </a>";
$actions = "";
/* if($row['status_id']!='CLS' && $row['status_id']!='REE'){
if( $row['responsable'] != 0 && $row['responsable'] == $user_id ){
$actions = '<a href="myticket.php?ticket_id='.$row['ticket_id'].'&amp;action=unassign" title="desasignarme"><img src="../../../main/img/admin_star.png" border="0" /></a>';
}else{
$actions = '<a href="myticket.php?ticket_id='.$row['ticket_id'].'&amp;action=assign" title="asignarme"><img src="../../../main/img/admin_star_na.png" border="0" /></a>';
}
} */
if ($row['responsable'] != 0) {
$hrefResp = api_get_path(WEB_PATH) . 'main/admin/user_information.php?user_id=' . $row['responsable']['user_id'];
$completRespName = api_get_person_name($row['responsable']['firstname'], $row['responsable']['lastname']);
$row['responsable'] = api_get_user_info($row['responsable']);
$row['responsable'] = '<a href="' . api_get_path(
WEB_PATH
) . 'main/admin/user_information.php?user_id=' . $row['responsable']['user_id'] . '">' . $row['responsable']['firstname'] . ' ' . $row['responsable']['lastname'] . '</a>';
$row['responsable'] = "<a href='$hrefResp'> {$completRespName} </a>";
} else {
if ($row['status_id'] != 'REE') {
$row['responsable'] = '<span style="color:#ff0000;">' . get_lang('ToBeAssigned') . '</span>';
@ -711,8 +722,7 @@ class TicketManager
);
}
if ($unread > 0) {
$ticket['0'] = $ticket['0'] . '&nbsp;&nbsp;(' . $unread . ')<a href="ticket_details.php?ticket_id=' . $row['ticket_id'] . '"><img src="../../../main/img/message_new.png" border="0" title="' . $unread . ' Nuevo(s) Mensajes"/></a>';
$ticket['0'] = $ticket['0'] . '&nbsp;&nbsp;(' . $unread . ')<a href="ticket_details.php?ticket_id=' . $row['ticket_id'] . '"><img src="../../../main/img/message_new.png" border="0" title="' . $unread . ' ' . get_lang('Messages') . '"/></a>';
}
if ($isAdmin) {
$ticket['0'] .= '&nbsp;&nbsp;<a href="javascript:void(0)" onclick="load_history_ticket(\'div_' . $row['ticket_id'] . '\',' . $row['ticket_id'] . ')">
@ -751,10 +761,16 @@ class TicketManager
if (is_null($user_id) || $user_id == 0) {
$user_id = api_get_user_id();
}
$sql = "SELECT COUNT(ticket.ticket_id) AS total FROM " . $table_support_tickets . " ticket ," . $table_support_category . " cat , " . $table_support_priority . " priority, " . $table_support_status . " status , " . Database::get_main_table(
TABLE_MAIN_USER
) . " user
WHERE cat.category_id = ticket.category_id AND ticket.priority_id = priority.priority_id AND ticket.status_id = status.status_id AND user.user_id = ticket.request_user ";
$sql = "SELECT COUNT(ticket.ticket_id) AS total
FROM $table_support_tickets ticket ,
$table_support_category cat ,
$table_support_priority priority,
$table_support_status status ,
$table_main_user user
WHERE cat.category_id = ticket.category_id
AND ticket.priority_id = priority.priority_id
AND ticket.status_id = status.status_id
AND user.user_id = ticket.request_user ";
if (!api_is_platform_admin()) {
$sql .= " AND request_user = '$user_id' ";
}
@ -763,7 +779,12 @@ class TicketManager
if (isset($_GET['submit_simple'])) {
if ($_GET['keyword'] != '') {
$keyword = Database::escape_string(trim($_GET['keyword']));
$sql .= " AND (ticket.ticket_code = '" . $keyword . "' OR user.firstname LIKE '%" . $keyword . "%' OR user.lastname LIKE '%" . $keyword . "%' OR concat(user.firstname,' ',user.lastname) LIKE '%" . $keyword . "%' OR concat(user.lastname,' ',user.firstname) LIKE '%" . $keyword . "%' OR user.username LIKE '%" . $keyword . "%') ";
$sql .= " AND (ticket.ticket_code = '$keyword'
OR user.firstname LIKE '%$keyword%'
OR user.lastname LIKE '%$keyword%'
OR concat(user.firstname,' ',user.lastname) LIKE '%$keyword%'
OR concat(user.lastname,' ',user.firstname) LIKE '%$keyword%'
OR user.username LIKE '%$keyword%') ";
}
}
$keyword_unread = Database::escape_string(
@ -806,7 +827,13 @@ class TicketManager
$sql .= " AND ticket.category_id = '$keyword_category' ";
}
if ($keyword_request_user != '') {
$sql .= " AND (ticket.request_user = '$keyword_request_user' OR user.firstname LIKE '%" . $keyword_request_user . "%' OR user.official_code LIKE '%" . $keyword_request_user . "%' OR user.lastname LIKE '%" . $keyword_request_user . "%' OR concat(user.firstname,' ',user.lastname) LIKE '%" . $keyword_request_user . "%' OR concat(user.lastname,' ',user.firstname) LIKE '%" . $keyword_request_user . "%' OR user.username LIKE '%" . $keyword_request_user . "%') ";
$sql .= " AND (ticket.request_user = '$keyword_request_user'
OR user.firstname LIKE '%$keyword_request_user%'
OR user.official_code LIKE '%$keyword_request_user%'
OR user.lastname LIKE '%$keyword_request_user%'
OR concat(user.firstname,' ',user.lastname) LIKE '%$keyword_request_user%'
OR concat(user.lastname,' ',user.firstname) LIKE '%$keyword_request_user%'
OR user.username LIKE '%$keyword_request_user%') ";
}
if ($keyword_admin != '') {
$sql .= " AND ticket.assigned_last_user = '$keyword_admin' ";
@ -818,7 +845,8 @@ class TicketManager
$sql .= " AND DATE_FORMAT( ticket.start_date,'%d/%m/%Y') = '$keyword_start_date_start' ";
}
if ($keyword_range == '1' && $keyword_start_date_start != '' && $keyword_start_date_end != '') {
$sql .= " AND DATE_FORMAT( ticket.start_date,'%d/%m/%Y') >= '$keyword_start_date_start' AND DATE_FORMAT( ticket.start_date,'%d/%m/%Y') <= '$keyword_start_date_end'";
$sql .= " AND DATE_FORMAT( ticket.start_date,'%d/%m/%Y') >= '$keyword_start_date_start'
AND DATE_FORMAT( ticket.start_date,'%d/%m/%Y') <= '$keyword_start_date_end'";
}
if ($keyword_priority != '') {
$sql .= " AND ticket.priority_id = '$keyword_priority' ";
@ -832,14 +860,39 @@ class TicketManager
if ($keyword_course != '') {
$course_table = Database :: get_main_table(TABLE_MAIN_COURSE);
$sql .= " AND ticket.course_id IN ( ";
$sql .= "SELECT id FROM $course_table WHERE (title LIKE '%" . $keyword_course . "%' OR code LIKE '%" . $keyword_course . "%' OR visual_code LIKE '%" . $keyword_course . "%' )) ";
$sql .= "SELECT id
FROM $course_table
WHERE (title LIKE '%$keyword_course%'
OR code LIKE '%$keyword_course%'
OR visual_code LIKE '%$keyword_course%' )) ";
}
}
if ($keyword_unread == 'yes') {
$sql .= " AND ticket.ticket_id IN (SELECT ticket.ticket_id FROM $table_support_tickets ticket, $table_support_messages message, $table_main_user user WHERE ticket.ticket_id = message.ticket_id AND message.status = 'NOL' AND message.sys_insert_user_id = user.user_id AND user.user_id NOT IN (SELECT user_id FROM $table_main_admin) AND ticket.status_id != 'REE' GROUP BY ticket.ticket_id)";
$sql .= " AND ticket.ticket_id IN ( ";
$sql .= "SELECT ticket.ticket_id
FROM $table_support_tickets ticket,
$table_support_messages message,
$table_main_user user
WHERE ticket.ticket_id = message.ticket_id
AND message.status = 'NOL'
AND message.sys_insert_user_id = user.user_id
AND user.user_id NOT IN (
SELECT user_id FROM $table_main_admin
) AND ticket.status_id != 'REE'
GROUP BY ticket.ticket_id)";
} else {
if ($keyword_unread == 'no') {
$sql .= " AND ticket.ticket_id NOT IN (SELECT ticket.ticket_id FROM $table_support_tickets ticket, $table_support_messages message, $table_main_user user WHERE ticket.ticket_id = message.ticket_id AND message.status = 'NOL' AND message.sys_insert_user_id = user.user_id AND user.user_id NOT IN (SELECT user_id FROM $table_main_admin) AND ticket.status_id != 'REE' GROUP BY ticket.ticket_id)";
$sql .= " AND ticket.ticket_id NOT IN ( ";
$sql .= " SELECT ticket.ticket_id
FROM $table_support_tickets ticket,
$table_support_messages message,
$table_main_user user
WHERE ticket.ticket_id = message.ticket_id
AND message.status = 'NOL'
AND message.sys_insert_user_id = user.user_id
AND user.user_id NOT IN (SELECT user_id FROM $table_main_admin)
AND ticket.status_id != 'REE'
GROUP BY ticket.ticket_id)";
}
}
$res = Database::query($sql);
@ -869,9 +922,19 @@ class TicketManager
$table_support_message_attachments = Database::get_main_table(
TABLE_TICKET_MESSAGE_ATTACHMENTS
);
$table_main_user = Database::get_main_table(TABLE_MAIN_USER);
$sql = "SELECT ticket.* ,cat.name , status.name as status, priority.priority FROM " . $table_support_tickets . " ticket, " . $table_support_category . " cat ," . $table_support_priority . " priority , " . $table_support_status . " status
WHERE ticket.ticket_id = '$ticket_id' AND cat.category_id = ticket.category_id AND priority.priority_id = ticket.priority_id AND status.status_id = ticket.status_id ";
$sql = "SELECT
ticket.* ,cat.name ,
status.name as status, priority.priority
FROM $table_support_tickets ticket,
$table_support_category cat ,
$table_support_priority priority ,
$table_support_status status
WHERE ticket.ticket_id = '$ticket_id'
AND cat.category_id = ticket.category_id
AND priority.priority_id = ticket.priority_id
AND status.status_id = ticket.status_id ";
if (!UserManager::is_admin($user_id)) {
$sql .= "AND ticket.request_user = '$user_id'";
}
@ -905,32 +968,37 @@ class TicketManager
$ticket['usuario'] = $userInfo;
$ticket['ticket'] = $row;
}
$sql = "SELECT * FROM " . $table_support_messages . " message, " . Database::get_main_table(
TABLE_MAIN_USER
) . " user WHERE message.ticket_id = '$ticket_id' AND message.sys_insert_user_id = user.user_id ";
$sql = "SELECT * FROM $table_support_messages message,
$table_main_user user
WHERE message.ticket_id = '$ticket_id'
AND message.sys_insert_user_id = user.user_id ";
$result = Database::query($sql);
$ticket['messages'] = array();
$attach_icon = Display::return_icon('attachment.gif', '');
$admin_table = Database::get_main_table(TABLE_MAIN_ADMIN);
while ($row = Database::fetch_assoc($result)) {
$message = $row;
$completeName = api_get_person_name($row['firstname'], $row['lastname']);
$href = api_get_path(WEB_PATH) . 'main/admin/user_information.php?user_id=' . $row['user_id'];
//Check if user is an admin
$sql_admin = "SELECT user_id FROM $admin_table
WHERE user_id = '" . intval($message['user_id']) . "' LIMIT 1";
WHERE user_id = '" . intval($message['user_id']) . "'
LIMIT 1";
$result_admin = Database::query($sql_admin);
$message['admin'] = false;
if (Database::num_rows($result_admin) > 0) {
$message['admin'] = true;
}
$message['user_created'] = '<a href="' . api_get_path(
WEB_PATH
) . 'main/admin/user_information.php?user_id=' . $row['user_id'] . '">' . $row['firstname'] . ' ' . $row['lastname'] . '</a>';
$sql_atachment = "SELECT * FROM " . TABLE_TICKET_MESSAGE_ATTACHMENTS . " WHERE message_id = " . $row['message_id'] . " AND ticket_id= '$ticket_id' ";
$message['user_created'] = "<a href='$href'> $completeName </a>";
$sql_atachment = "SELECT * FROM $table_support_message_attachments
WHERE message_id = " . $row['message_id'] . "
AND ticket_id= '$ticket_id' ";
$result_attach = Database::query($sql_atachment);
while ($row2 = Database::fetch_assoc($result_attach)) {
$archiveURL = $archiveURL = api_get_path(
WEB_PLUGIN_PATH
) . PLUGIN_NAME . '/s/download.php?ticket_id=' . $ticket_id . '&file=';
) . PLUGIN_NAME . '/src/download.php?ticket_id=' . $ticket_id . '&file=';
$row2['attachment_link'] = $attach_icon . '&nbsp;<a href="' . $archiveURL . $row2['path'] . '&title=' . $row2['filename'] . '">' . $row2['filename'] . '</a>&nbsp;(' . $row2['size'] . ')';
$message['atachments'][] = $row2;
}
@ -951,9 +1019,12 @@ class TicketManager
$table_support_messages = Database::get_main_table(
TABLE_TICKET_MESSAGE
);
$table_support_tickets = Database::get_main_table(TABLE_TICKET_TICKET);
$now = api_get_utc_datetime();
$sql = "UPDATE " . $table_support_messages . " SET status = 'LEI' , sys_lastedit_user_id ='" . api_get_user_id(
) . "' ,sys_lastedit_datetime ='" . $now . "' WHERE ticket_id ='$ticket_id' ";
$sql = "UPDATE " . $table_support_messages . "
SET status = 'LEI', sys_lastedit_user_id ='" . api_get_user_id() . "',
sys_lastedit_datetime ='" . $now . "'
WHERE ticket_id ='$ticket_id' ";
if (api_is_platform_admin()) {
$sql .= " AND sys_insert_user_id = '$user_id'";
@ -964,7 +1035,8 @@ class TicketManager
Database::query($sql);
if (Database::affected_rows() > 0) {
Database::query(
"UPDATE " . Database::get_main_table(TABLE_TICKET_TICKET) . " SET status_id = 'PND' WHERE ticket_id ='$ticket_id' AND status_id = 'NAT'"
"UPDATE $table_support_tickets SET status_id = 'PND'
WHERE ticket_id ='$ticket_id' AND status_id = 'NAT'"
);
return true;
} else {
@ -987,7 +1059,10 @@ class TicketManager
TABLE_TICKET_MESSAGE
);
$now = api_get_utc_datetime();
$sql = "UPDATE " . $table_support_tickets . " SET status_id = '$status_id' , sys_lastedit_user_id ='$user_id' ,sys_lastedit_datetime ='" . $now . "' WHERE ticket_id ='$ticket_id'";
$sql = "UPDATE " . $table_support_tickets . "
SET status_id = '$status_id', sys_lastedit_user_id ='$user_id',
sys_lastedit_datetime ='" . $now . "'
WHERE ticket_id ='$ticket_id'";
Database::query($sql);
if (Database::affected_rows() > 0) {
return true;
@ -1009,11 +1084,19 @@ class TicketManager
$table_main_admin = Database::get_main_table(TABLE_MAIN_ADMIN);
$user_info = api_get_user_info();
$user_id = $user_info['user_id'];
$sql = "SELECT COUNT( DISTINCT ticket.ticket_id) AS unread FROM " . $table_support_tickets . " ticket, " . $table_support_messages . " message , " . $table_main_user . " user WHERE ticket.ticket_id = message.ticket_id AND message.status = 'NOL' AND user.user_id = message.sys_insert_user_id ";
$sql = "SELECT COUNT( DISTINCT ticket.ticket_id) AS unread
FROM $table_support_tickets ticket,
$table_support_messages message ,
$table_main_user user
WHERE ticket.ticket_id = message.ticket_id
AND message.status = 'NOL'
AND user.user_id = message.sys_insert_user_id ";
if (!api_is_platform_admin()) {
$sql .= " AND ticket.request_user = '$user_id' AND user_id IN (SELECT user_id FROM $table_main_admin) ";
$sql .= " AND ticket.request_user = '$user_id'
AND user_id IN (SELECT user_id FROM $table_main_admin) ";
} else {
$sql .= " AND user_id NOT IN (SELECT user_id FROM $table_main_admin) AND ticket.status_id != 'REE'";
$sql .= " AND user_id NOT IN (SELECT user_id FROM $table_main_admin)
AND ticket.status_id != 'REE'";
}
$sql .= " AND ticket.project_id != '' ";
$res = Database::query($sql);
@ -1029,7 +1112,10 @@ class TicketManager
{
$table_support_tickets = Database::get_main_table(TABLE_TICKET_TICKET);
$now = api_get_utc_datetime();
$sql = "UPDATE " . $table_support_tickets . " SET priority_id = 'ALT', sys_lastedit_user_id ='$user_id' ,sys_lastedit_datetime ='" . $now . "' WHERE ticket_id = '$ticket_id'";
$sql = "UPDATE $table_support_tickets
SET priority_id = 'ALT', sys_lastedit_user_id ='$user_id',
sys_lastedit_datetime ='$now'
WHERE ticket_id = '$ticket_id'";
Database::query($sql);
}
@ -1041,7 +1127,10 @@ class TicketManager
{
$table_support_tickets = Database::get_main_table(TABLE_TICKET_TICKET);
$now = api_get_utc_datetime();
$sql = "UPDATE " . $table_support_tickets . " SET status_id = 'CLS' , sys_lastedit_user_id ='$user_id' ,sys_lastedit_datetime ='" . $now . "' ,end_date ='" . $now . "' WHERE ticket_id ='$ticket_id'";
$sql = "UPDATE $table_support_tickets
SET status_id = 'CLS', sys_lastedit_user_id ='$user_id',
sys_lastedit_datetime ='" . $now . "', end_date ='$now'
WHERE ticket_id ='$ticket_id'";
Database::query($sql);
}

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