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chamilo-lms
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Fix ticket attachment error (field message_attch_id) see BT#11081

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ofaj
jmontoyaa 8 years ago
parent 2c31b7b8c7
commit 3785740529
1 changed files with 34 additions and 39 deletions
Show all changes Ignore whitespace when comparing lines Ignore changes in amount of whitespace Ignore changes in whitespace at EOL
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  1. 73
      main/inc/lib/TicketManager.php

73
main/inc/lib/TicketManager.php
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@ -716,17 +716,14 @@ class TicketManager
$result = Database::query($sql);
$obj = Database::fetch_object($result);
$message_attch_id = $obj->total_attach + 1;
if (is_array($file_attachments)) {
foreach ($file_attachments as $file_attach) {
if ($file_attach['error'] == 0) {
$data_files[] = self::save_message_attachment_file(
$file_attach,
$ticket_id,
$message_id,
$message_attch_id
$message_id
);
$message_attch_id++;
} else {
if ($file_attach['error'] != UPLOAD_ERR_NO_FILE) {
return false;
@ -743,14 +740,12 @@ class TicketManager
* @param $file_attach
* @param $ticket_id
* @param $message_id
* @param $message_attch_id
* @return array
*/
public static function save_message_attachment_file(
$file_attach,
$ticket_id,
$message_id,
$message_attch_id
$message_id
) {
$now = api_get_utc_datetime();
$user_id = api_get_user_id();
@ -782,7 +777,6 @@ class TicketManager
path,
ticket_id,
message_id,
message_attch_id,
size,
sys_insert_user_id,
sys_insert_datetime,
@ -793,7 +787,6 @@ class TicketManager
'$safe_new_file_name',
'$ticket_id',
'$message_id',
'$message_attch_id',
'" . $file_attach['size'] . "',
'$user_id',
'$now',
@ -1272,15 +1265,15 @@ class TicketManager
cat.name,
status.name as status,
priority.name priority
FROM $table_support_tickets ticket,
$table_support_category cat,
$table_support_priority priority,
$table_support_status status
FROM $table_support_tickets ticket
INNER JOIN $table_support_category cat
ON (cat.id = ticket.category_id)
INNER JOIN $table_support_priority priority
ON (priority.id = ticket.priority_id)
INNER JOIN $table_support_status status
ON (status.id = ticket.status_id)
WHERE
ticket.id = $ticket_id
AND cat.id = ticket.category_id
AND priority.id = ticket.priority_id
AND status.id = ticket.status_id ";
ticket.id = $ticket_id ";
$result = Database::query($sql);
$ticket = array();
if (Database::num_rows($result) > 0) {
@ -1316,16 +1309,17 @@ class TicketManager
$ticket['usuario'] = $userInfo;
$ticket['ticket'] = $row;
}
$sql = "SELECT * FROM $table_support_messages message,
$table_main_user user
$sql = "SELECT *, message.id as message_id
FROM $table_support_messages message
INNER JOIN $table_main_user user
ON (message.sys_insert_user_id = user.user_id)
WHERE
message.ticket_id = '$ticket_id' AND
message.sys_insert_user_id = user.user_id ";
message.ticket_id = '$ticket_id' ";
$result = Database::query($sql);
$ticket['messages'] = array();
$attach_icon = Display::return_icon('attachment.gif', '');
$admin_table = Database::get_main_table(TABLE_MAIN_ADMIN);
$webPath = api_get_path(WEB_PATH);
$webPath = api_get_path(WEB_CODE_PATH);
while ($row = Database::fetch_assoc($result)) {
$message = $row;
$completeName = api_get_person_name($row['firstname'], $row['lastname']);
@ -1344,11 +1338,12 @@ class TicketManager
$sql = "SELECT *
FROM $table_support_message_attachments
WHERE
message_id = " . $row['id'] . " AND
ticket_id = '$ticket_id' ";
message_id = " . $row['message_id'] . " AND
ticket_id = $ticket_id";
$result_attach = Database::query($sql);
while ($row2 = Database::fetch_assoc($result_attach)) {
$archiveURL = $archiveURL = $webPath . "plugin/" . PLUGIN_NAME . '/src/download.php?ticket_id=' . $ticket_id . '&file=';
$archiveURL = $archiveURL = $webPath . 'ticket/download.php?ticket_id=' . $ticket_id . '&file=';
$row2['attachment_link'] = $attach_icon . '&nbsp;<a href="' . $archiveURL . $row2['path'] . '&title=' . $row2['filename'] . '">' . $row2['filename'] . '</a>&nbsp;(' . $row2['size'] . ')';
$message['attachments'][] = $row2;
}
@ -1374,8 +1369,8 @@ class TicketManager
$table_support_tickets = Database::get_main_table(TABLE_TICKET_TICKET);
$now = api_get_utc_datetime();
$sql = "UPDATE $table_support_messages
SET
status = 'LEI',
SET
status = 'LEI',
sys_lastedit_user_id ='" . api_get_user_id() . "',
sys_lastedit_datetime ='" . $now . "'
WHERE ticket_id ='$ticket_id' ";
@ -1389,7 +1384,7 @@ class TicketManager
$result = Database::query($sql);
if (Database::affected_rows($result) > 0) {
Database::query(
"UPDATE $table_support_tickets SET
"UPDATE $table_support_tickets SET
status_id = '".self::STATUS_PENDING."'
WHERE id ='$ticket_id' AND status_id = '".self::STATUS_NEW."'"
);
@ -1534,9 +1529,9 @@ class TicketManager
FROM $table_support_tickets ticket,
$table_support_messages message ,
$table_main_user user
WHERE
ticket.id = message.ticket_id AND
message.status = 'NOL' AND
WHERE
ticket.id = message.ticket_id AND
message.status = 'NOL' AND
user.user_id = message.sys_insert_user_id ";
if (!api_is_platform_admin()) {
$sql .= " AND ticket.request_user = '$user_id'
@ -1613,10 +1608,10 @@ class TicketManager
sys_lastedit_user_id ='$userId',
sys_lastedit_datetime ='$now',
end_date = '$now'
WHERE
WHERE
DATEDIFF('$now', sys_lastedit_datetime) > 7 AND
status_id != '".self::STATUS_CLOSE."' AND
status_id != '".self::STATUS_NEW."' AND
status_id != '".self::STATUS_CLOSE."' AND
status_id != '".self::STATUS_NEW."' AND
status_id != '".self::STATUS_FORWARDED."'";
Database::query($sql);
}
@ -1630,7 +1625,7 @@ class TicketManager
$table_support_assigned_log = Database::get_main_table(TABLE_TICKET_ASSIGNED_LOG);
$ticket_id = intval($ticket_id);
$sql = "SELECT * FROM $table_support_assigned_log
$sql = "SELECT * FROM $table_support_assigned_log
WHERE ticket_id = '$ticket_id'
ORDER BY assigned_date DESC";
$result = Database::query($sql);
@ -1692,13 +1687,13 @@ class TicketManager
$user_id = api_get_user_id();
}
$sql = "SELECT
ticket.code,
$sql = "SELECT
ticket.code,
ticket.sys_insert_datetime,
ticket.sys_lastedit_datetime,
ticket.sys_lastedit_datetime,
cat.name as category,
CONCAT(user.lastname,' ', user.firstname) AS fullname,
status.name as status,
status.name as status,
ticket.total_messages as messages,
ticket.assigned_last_user as responsable
FROM $table_support_tickets ticket,

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