$strings['TicketAssignedMsg'] = "<p>Estimado(a) %s </p><p>Se le ha sido asignado el <ahref=\"%s\">ticket %s</a></p><p>Mensaje enviado desde el sistema de ticket.</p>";
$strings['TicketAssignX'] = "[TICKETS] Asignacion de Ticket #%s ";
$strings['AreYouSureYouWantToCloseTheTicket'] = "¿Esta seguro que quiere cerrar el ticket?";
$strings['AreYouSureYouWantToUnassignTheTicket'] = "¿Esta seguro que quiere desasignarse el ticket?";
$strings['YouMustWriteAMessage'] = "Debe escribir un mensaje";
$sql = "SELECT ticket.ticket_code, ticket.sys_insert_datetime , ticket.sys_lastedit_datetime , cat.name as category , CONCAT(user.lastname,' ', user.firstname) AS fullname , status.name as status , ticket.total_messages as messages , ticket.assigned_last_user as responsable
WHERE cat.category_id = ticket.category_id AND ticket.priority_id = priority.priority_id AND ticket.status_id = status.status_id AND user.user_id = ticket.request_user ";
$sql .= " AND (ticket.ticket_code = '" . $keyword . "' OR user.firstname LIKE '%" . $keyword . "%' OR user.lastname LIKE '%" . $keyword . "%' OR concat(user.firstname,' ',user.lastname) LIKE '%" . $keyword . "%' OR concat(user.lastname,' ',user.firstname) LIKE '%" . $keyword . "%' OR user.username LIKE '%" . $keyword . "%') ";
$sql .= " AND (ticket.ticket_code = '$keyword'
OR user.firstname LIKE '%$keyword%'
OR user.lastname LIKE '%$keyword%'
OR concat(user.firstname,' ',user.lastname) LIKE '%$keyword%'
OR concat(user.lastname,' ',user.firstname) LIKE '%$keyword%'
OR user.username LIKE '%$keyword%') ";
}
}
//Search advanced
@ -1264,7 +1280,13 @@ class TicketManager
$sql .= " AND ticket.category_id = '$keyword_category' ";
}
if ($keyword_request_user != '') {
$sql .= " AND (ticket.request_user = '$keyword_request_user' OR user.firstname LIKE '%" . $keyword_request_user . "%' OR user.official_code LIKE '%" . $keyword_request_user . "%' OR user.lastname LIKE '%" . $keyword_request_user . "%' OR concat(user.firstname,' ',user.lastname) LIKE '%" . $keyword_request_user . "%' OR concat(user.lastname,' ',user.firstname) LIKE '%" . $keyword_request_user . "%' OR user.username LIKE '%" . $keyword_request_user . "%') ";
$sql .= " AND (ticket.request_user = '$keyword_request_user'
OR user.firstname LIKE '%$keyword_request_user%'
OR user.official_code LIKE '%$keyword_request_user%'
OR user.lastname LIKE '%$keyword_request_user%'
OR concat(user.firstname,' ',user.lastname) LIKE '%$keyword_request_user%'
OR concat(user.lastname,' ',user.firstname) LIKE '%$keyword_request_user%'
OR user.username LIKE '%$keyword_request_user%') ";
}
if ($keyword_admin != '') {
$sql .= " AND ticket.assigned_last_user = '$keyword_admin' ";
@ -1276,7 +1298,8 @@ class TicketManager
$sql .= " AND DATE_FORMAT( ticket.start_date,'%d/%m/%Y') = '$keyword_start_date_start' ";
$sql .= "SELECT id FROM $course_table WHERE (title LIKE '%" . $keyword_course . "%' OR code LIKE '%" . $keyword_course . "%' OR visual_code LIKE '%" . $keyword_course . "%' )) ";
$sql .= "SELECT id
FROM $course_table
WHERE (title LIKE '%$keyword_course%'
OR code LIKE '%$keyword_course%'
OR visual_code LIKE '%$keyword_course%' )) ";
}
if ($keyword_unread == 'yes') {
$sql .= " AND ticket.ticket_id IN (SELECT ticket.ticket_id FROM $table_support_tickets ticket, $table_support_messages message, $table_main_user user WHERE ticket.ticket_id = message.ticket_id AND message.status = 'NOL' AND message.sys_insert_user_id = user.user_id AND user.status != 1 AND ticket.status_id != 'REE' GROUP BY ticket.ticket_id)";
$sql .= " AND ticket.ticket_id IN (
SELECT ticket.ticket_id
FROM $table_support_tickets ticket,
$table_support_messages message,
$table_main_user user
WHERE ticket.ticket_id = message.ticket_id
AND message.status = 'NOL'
AND message.sys_insert_user_id = user.user_id
AND user.status != 1 AND ticket.status_id != 'REE'
GROUP BY ticket.ticket_id)";
} else {
if ($keyword_unread == 'no') {
$sql .= " AND ticket.ticket_id NOT IN (SELECT ticket.ticket_id FROM $table_support_tickets ticket, $table_support_messages message, $table_main_user user WHERE ticket.ticket_id = message.ticket_id AND message.status = 'NOL' AND message.sys_insert_user_id = user.user_id AND user.status != 1 AND ticket.status_id != 'REE' GROUP BY ticket.ticket_id)";
Francis Gonzales
12 years ago