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@ -1,11 +1,11 @@ |
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<?php |
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/* For licensing terms, see /license.txt */ |
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use Chamilo\TicketBundle\Entity\MessageAttachment; |
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use Chamilo\TicketBundle\Entity\Priority; |
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use Chamilo\TicketBundle\Entity\Project; |
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use Chamilo\TicketBundle\Entity\Status; |
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use Chamilo\TicketBundle\Entity\Ticket; |
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use Chamilo\CoreBundle\Entity\TicketMessageAttachment; |
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use Chamilo\CoreBundle\Entity\TicketPriority; |
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use Chamilo\CoreBundle\Entity\TicketProject; |
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use Chamilo\CoreBundle\Entity\TicketStatus; |
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use Chamilo\CoreBundle\Entity\Ticket; |
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/** |
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* Class TicketManager. |
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@ -51,13 +51,13 @@ class TicketManager |
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$order = Database::escape_string($order); |
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$projectId = (int) $projectId; |
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$sql = "SELECT |
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category.*, |
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$sql = "SELECT |
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category.*, |
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category.id category_id, |
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project.other_area, |
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project.other_area, |
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project.email |
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FROM |
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$table_support_category category |
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FROM |
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$table_support_category category |
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INNER JOIN $table_support_project project |
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ON project.id = category.project_id |
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WHERE project.id = $projectId |
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@ -218,7 +218,7 @@ class TicketManager |
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$table = Database::get_main_table(TABLE_TICKET_CATEGORY_REL_USER); |
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$userId = (int) $userId; |
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$categoryId = (int) $categoryId; |
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$sql = "SELECT * FROM $table |
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$sql = "SELECT * FROM $table |
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WHERE category_id = $categoryId AND user_id = $userId"; |
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$result = Database::query($sql); |
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@ -670,7 +670,7 @@ class TicketManager |
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if ($messageId) { |
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// update_total_message |
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$sql = "UPDATE $table_support_tickets |
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SET |
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SET |
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sys_lastedit_user_id = $userId, |
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sys_lastedit_datetime = '$now', |
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total_messages = ( |
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@ -827,26 +827,26 @@ class TicketManager |
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$column = 'ticket_id'; |
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} |
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$sql = "SELECT DISTINCT |
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$sql = "SELECT DISTINCT |
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ticket.*, |
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ticket.id ticket_id, |
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status.name AS status_name, |
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ticket.start_date, |
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ticket.sys_lastedit_datetime, |
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cat.name AS category_name, |
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priority.name AS priority_name, |
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priority.name AS priority_name, |
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ticket.total_messages AS total_messages, |
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ticket.message AS message, |
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ticket.subject AS subject, |
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ticket.assigned_last_user |
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FROM $table_support_tickets ticket |
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FROM $table_support_tickets ticket |
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INNER JOIN $table_support_category cat |
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ON (cat.id = ticket.category_id) |
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INNER JOIN $table_support_priority priority |
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ON (ticket.priority_id = priority.id) |
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INNER JOIN $table_support_status status |
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ON (ticket.status_id = status.id) |
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WHERE 1=1 |
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WHERE 1=1 |
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"; |
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$projectId = (int) $_GET['project_id']; |
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@ -870,7 +870,7 @@ class TicketManager |
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cat.name LIKE '%$keyword%' OR |
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status.name LIKE '%$keyword%' OR |
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priority.name LIKE '%$keyword%' OR |
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ticket.personal_email LIKE '%$keyword%' |
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ticket.personal_email LIKE '%$keyword%' |
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)"; |
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} |
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@ -908,11 +908,11 @@ class TicketManager |
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if ('' != $keyword_course) { |
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$course_table = Database::get_main_table(TABLE_MAIN_COURSE); |
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$sql .= " AND ticket.course_id IN ( |
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$sql .= " AND ticket.course_id IN ( |
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SELECT id FROM $course_table |
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WHERE ( |
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title LIKE '%$keyword_course%' OR |
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code LIKE '%$keyword_course%' OR |
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title LIKE '%$keyword_course%' OR |
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code LIKE '%$keyword_course%' OR |
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visual_code LIKE '%$keyword_course%' |
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) |
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)"; |
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@ -1091,12 +1091,12 @@ class TicketManager |
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} |
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if ('' != $keyword_course) { |
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$course_table = Database::get_main_table(TABLE_MAIN_COURSE); |
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$sql .= " AND ticket.course_id IN ( |
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$sql .= " AND ticket.course_id IN ( |
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SELECT id |
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FROM $course_table |
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WHERE ( |
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title LIKE '%$keyword_course%' OR |
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code LIKE '%$keyword_course%' OR |
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title LIKE '%$keyword_course%' OR |
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code LIKE '%$keyword_course%' OR |
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visual_code LIKE '%$keyword_course%' |
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) |
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) "; |
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@ -1111,13 +1111,13 @@ class TicketManager |
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/** |
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* @param int $id |
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* |
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* @return false|MessageAttachment |
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* @return false|TicketMessageAttachment |
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*/ |
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public static function getTicketMessageAttachment($id) |
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{ |
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$id = (int) $id; |
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$em = Database::getManager(); |
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$item = $em->getRepository('ChamiloTicketBundle:MessageAttachment')->find($id); |
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$item = $em->getRepository('TicketMessageAttachment')->find($id); |
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if ($item) { |
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return $item; |
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} |
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@ -1134,7 +1134,7 @@ class TicketManager |
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{ |
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$id = (int) $id; |
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$em = Database::getManager(); |
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$items = $em->getRepository('ChamiloTicketBundle:MessageAttachment')->findBy(['ticket' => $id]); |
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$items = $em->getRepository('TicketMessageAttachment')->findBy(['ticket' => $id]); |
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if ($items) { |
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return $items; |
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} |
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@ -1159,9 +1159,9 @@ class TicketManager |
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$table_main_user = Database::get_main_table(TABLE_MAIN_USER); |
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$sql = "SELECT |
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ticket.*, |
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ticket.*, |
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cat.name, |
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status.name as status, |
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status.name as status, |
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priority.name priority |
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FROM $table_support_tickets ticket |
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INNER JOIN $table_support_category cat |
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@ -1214,8 +1214,8 @@ class TicketManager |
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$ticket['ticket'] = $row; |
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} |
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$sql = "SELECT *, message.id as message_id |
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FROM $table_support_messages message |
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$sql = "SELECT *, message.id as message_id |
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FROM $table_support_messages message |
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INNER JOIN $table_main_user user |
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ON (message.sys_insert_user_id = user.user_id) |
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WHERE |
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@ -1326,7 +1326,7 @@ class TicketManager |
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$attachmentList = []; |
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$attachments = self::getTicketMessageAttachmentsByTicketId($ticketId); |
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if (!empty($attachments)) { |
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/** @var MessageAttachment $attachment */ |
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/** @var TicketMessageAttachment $attachment */ |
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foreach ($attachments as $attachment) { |
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$file = api_get_uploaded_file( |
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'ticket_attachment', |
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@ -1828,10 +1828,10 @@ class TicketManager |
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*/ |
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public static function getStatusList() |
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{ |
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$items = Database::getManager()->getRepository('ChamiloTicketBundle:Status')->findAll(); |
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$items = Database::getManager()->getRepository('TicketStatus')->findAll(); |
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$list = []; |
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/** @var Status $row */ |
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/** @var TicketStatus $row */ |
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foreach ($items as $row) { |
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$list[$row->getId()] = $row->getName(); |
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} |
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@ -1846,7 +1846,7 @@ class TicketManager |
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*/ |
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public static function getTicketsFromCriteria($criteria) |
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{ |
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$items = Database::getManager()->getRepository('ChamiloTicketBundle:Ticket')->findBy($criteria); |
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$items = Database::getManager()->getRepository('ChamiloCoreBundle:Ticket')->findBy($criteria); |
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$list = []; |
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/** @var Ticket $row */ |
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@ -1865,7 +1865,7 @@ class TicketManager |
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public static function getStatusIdFromCode($code) |
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{ |
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$item = Database::getManager() |
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->getRepository('ChamiloTicketBundle:Status') |
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->getRepository('TicketStatus') |
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->findOneBy(['code' => $code]) |
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; |
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@ -1881,10 +1881,10 @@ class TicketManager |
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*/ |
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public static function getPriorityList() |
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{ |
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$projects = Database::getManager()->getRepository('ChamiloTicketBundle:Priority')->findAll(); |
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$projects = Database::getManager()->getRepository('TicketPriority')->findAll(); |
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$list = []; |
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/** @var Priority $row */ |
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/** @var TicketPriority $row */ |
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foreach ($projects as $row) { |
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$list[$row->getId()] = $row->getName(); |
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} |
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@ -1897,10 +1897,10 @@ class TicketManager |
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*/ |
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public static function getProjects() |
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{ |
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$projects = Database::getManager()->getRepository('ChamiloTicketBundle:Project')->findAll(); |
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$projects = Database::getManager()->getRepository('TicketProject')->findAll(); |
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$list = []; |
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/** @var Project $row */ |
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/** @var TicketProject $row */ |
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foreach ($projects as $row) { |
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$list[] = [ |
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'id' => $row->getId(), |
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@ -1919,10 +1919,10 @@ class TicketManager |
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*/ |
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public static function getProjectsSimple() |
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{ |
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$projects = Database::getManager()->getRepository('ChamiloTicketBundle:Project')->findAll(); |
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$projects = Database::getManager()->getRepository('TicketProject')->findAll(); |
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$list = []; |
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/** @var Project $row */ |
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/** @var TicketProject $row */ |
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foreach ($projects as $row) { |
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$list[] = [ |
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'id' => $row->getId(), |
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@ -1943,7 +1943,7 @@ class TicketManager |
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*/ |
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public static function getProjectsCount() |
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{ |
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$count = Database::getManager()->getRepository('ChamiloTicketBundle:Project')->createQueryBuilder('p') |
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$count = Database::getManager()->getRepository('TicketProject')->createQueryBuilder('p') |
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->select('COUNT(p.id)') |
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->getQuery() |
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->getSingleScalarResult(); |
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@ -1956,7 +1956,7 @@ class TicketManager |
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*/ |
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public static function addProject($params) |
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{ |
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$project = new Project(); |
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$project = new TicketProject(); |
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$project->setName($params['name']); |
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$project->setDescription($params['description']); |
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$project->setInsertUserId(api_get_user_id()); |
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@ -1968,11 +1968,11 @@ class TicketManager |
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/** |
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* @param int $id |
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* |
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* @return Project |
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* @return TicketProject |
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*/ |
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public static function getProject($id) |
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{ |
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return Database::getManager()->getRepository('ChamiloTicketBundle:Project')->find($id); |
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return Database::getManager()->getRepository('TicketProject')->find($id); |
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} |
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/** |
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@ -2023,10 +2023,10 @@ class TicketManager |
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*/ |
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public static function getStatusAdminList() |
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{ |
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$items = Database::getManager()->getRepository('ChamiloTicketBundle:Status')->findAll(); |
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$items = Database::getManager()->getRepository('TicketStatus')->findAll(); |
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$list = []; |
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/** @var Status $row */ |
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/** @var TicketStatus $row */ |
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foreach ($items as $row) { |
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$list[] = [ |
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'id' => $row->getId(), |
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@ -2046,10 +2046,10 @@ class TicketManager |
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*/ |
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public static function getStatusSimple() |
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{ |
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$projects = Database::getManager()->getRepository('ChamiloTicketBundle:Status')->findAll(); |
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$projects = Database::getManager()->getRepository('TicketStatus')->findAll(); |
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$list = []; |
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/** @var Project $row */ |
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/** @var TicketProject $row */ |
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foreach ($projects as $row) { |
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$list[] = [ |
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'id' => $row->getId(), |
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@ -2067,7 +2067,7 @@ class TicketManager |
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*/ |
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public static function getStatusCount() |
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{ |
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$count = Database::getManager()->getRepository('ChamiloTicketBundle:Status')->createQueryBuilder('p') |
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$count = Database::getManager()->getRepository('TicketStatus')->createQueryBuilder('p') |
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->select('COUNT(p.id)') |
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->getQuery() |
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->getSingleScalarResult(); |
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@ -2080,7 +2080,7 @@ class TicketManager |
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*/ |
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public static function addStatus($params) |
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{ |
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$item = new Status(); |
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$item = new TicketStatus(); |
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$item->setCode(URLify::filter($params['name'])); |
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$item->setName($params['name']); |
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$item->setDescription($params['description']); |
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@ -2092,11 +2092,11 @@ class TicketManager |
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/** |
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* @param $id |
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* |
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* @return Project |
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* @return TicketProject |
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*/ |
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public static function getStatus($id) |
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{ |
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return Database::getManager()->getRepository('ChamiloTicketBundle:Status')->find($id); |
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return Database::getManager()->getRepository('TicketStatus')->find($id); |
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} |
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/** |
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@ -2145,10 +2145,10 @@ class TicketManager |
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*/ |
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public static function getPriorityAdminList() |
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{ |
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$items = Database::getManager()->getRepository('ChamiloTicketBundle:Priority')->findAll(); |
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$items = Database::getManager()->getRepository('TicketPriority')->findAll(); |
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$list = []; |
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/** @var Status $row */ |
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/** @var TicketStatus $row */ |
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foreach ($items as $row) { |
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$list[] = [ |
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'id' => $row->getId(), |
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@ -2168,10 +2168,10 @@ class TicketManager |
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*/ |
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public static function getPrioritySimple() |
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{ |
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$projects = Database::getManager()->getRepository('ChamiloTicketBundle:Priority')->findAll(); |
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$projects = Database::getManager()->getRepository('TicketPriority')->findAll(); |
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$list = []; |
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/** @var Priority $row */ |
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/** @var TicketPriority $row */ |
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foreach ($projects as $row) { |
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$list[] = [ |
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'id' => $row->getId(), |
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@ -2189,7 +2189,7 @@ class TicketManager |
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*/ |
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public static function getPriorityCount() |
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{ |
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$count = Database::getManager()->getRepository('ChamiloTicketBundle:Priority')->createQueryBuilder('p') |
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$count = Database::getManager()->getRepository('TicketPriority')->createQueryBuilder('p') |
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->select('COUNT(p.id)') |
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->getQuery() |
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->getSingleScalarResult(); |
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@ -2202,7 +2202,7 @@ class TicketManager |
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*/ |
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public static function addPriority($params) |
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{ |
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$item = new Priority(); |
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$item = new TicketPriority(); |
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$item |
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->setCode(URLify::filter($params['name'])) |
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->setName($params['name']) |
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@ -2219,11 +2219,11 @@ class TicketManager |
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/** |
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* @param $id |
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* |
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* @return Priority |
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* @return TicketPriority |
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*/ |
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public static function getPriority($id) |
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{ |
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return Database::getManager()->getRepository('ChamiloTicketBundle:Priority')->find($id); |
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return Database::getManager()->getRepository('TicketPriority')->find($id); |
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} |
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/** |
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Julio Montoya
5 years ago