diff --git a/main/inc/lib/TicketManager.php b/main/inc/lib/TicketManager.php
index ef1af03892..1685f7cded 100644
--- a/main/inc/lib/TicketManager.php
+++ b/main/inc/lib/TicketManager.php
@@ -672,11 +672,6 @@ class TicketManager
                          <button class="btn btn-danger responseno" name="response" id="responseno" value="0">' . get_lang('No') . '</button>
                      </form>';
             $content .= $form;
-
-            $sql = "UPDATE $table_support_tickets 
-                    SET status_id = '".self::STATUS_UNCONFIRMED."'
-                    WHERE id = '$ticket_id'";
-            Database::query($sql);
         }
 
         $sql = "SELECT COUNT(*) as total_messages
@@ -759,7 +754,7 @@ class TicketManager
         $user_id = api_get_user_id();
         $ticket_id = intval($ticket_id);
         $new_file_name = add_ext_on_mime(
-                stripslashes($file_attach['name']), $file_attach['type']
+            stripslashes($file_attach['name']), $file_attach['type']
         );
         $file_name = $file_attach['name'];
         $table_support_message_attachments = Database::get_main_table(TABLE_TICKET_MESSAGE_ATTACHMENTS);
@@ -1014,8 +1009,14 @@ class TicketManager
                     break;
             }
 
-            $row['col1'] = Display::tip(date_to_str_ago($row['col1']), api_get_local_time($row['col1']));
-            $row['col2'] = Display::tip(date_to_str_ago($row['col2']), api_get_local_time($row['col2']));
+            $row['col1'] = Display::tip(
+                date_to_str_ago($row['col1']),
+                api_get_local_time($row['col1'])
+            );
+            $row['col2'] = Display::tip(
+                date_to_str_ago($row['col2']),
+                api_get_local_time($row['col2'])
+            );
             if ($isAdmin) {
                 if ($row['priority_id'] === self::PRIORITY_HIGH && $row['status_id'] != self::STATUS_CLOSE) {
                     $actions .= '<img src="' . $webCodePath . 'img/exclamation.png" border="0" />';
@@ -1890,6 +1891,23 @@ class TicketManager
         return $list;
     }
 
+    /**
+     * @param string $code
+     * @return int
+     */
+    public static function getStatusIdFromCode($code)
+    {
+        $item = Database::getManager()
+            ->getRepository('ChamiloTicketBundle:Status')
+            ->findOneBy(['code' => $code])
+        ;
+        if ($item) {
+            return $item->getId();
+        }
+
+        return 0;
+    }
+
      /**
      * @return array
      */
diff --git a/main/ticket/ticket_details.php b/main/ticket/ticket_details.php
index dbd5bed312..ee7c97909b 100644
--- a/main/ticket/ticket_details.php
+++ b/main/ticket/ticket_details.php
@@ -185,18 +185,23 @@ if (!isset($_GET['ticket_id'])) {
     header('Location: '.api_get_path(WEB_CODE_PATH).'ticket/tickets.php');
     exit;
 }
+
 if (isset($_POST['response'])) {
-    if ($user_id == $ticket['ticket']['assigned_last_user']) {
-        $response = $_POST['response'] == '1' ? true : $_POST['response'] == "0" ? false : null;
-        if ($response && $ticket['ticket']['status_id'] == TicketManager::STATUS_UNCONFIRMED) {
-            /*TicketManager::close_ticket($_GET['ticket_id'], $user_id);
-            $ticket['ticket']['status_id'] = TicketManager::STATUS_CLOSE;
-            $ticket['ticket']['status'] = get_lang('Closed');*/
-        } else if (!is_null($response) && $ticket['ticket']['status_id'] == TicketManager::STATUS_UNCONFIRMED) {
-            TicketManager::update_ticket_status(TicketManager::STATUS_PENDING, $_GET['ticket_id'], $user_id);
-            $ticket['ticket']['status_id'] = TicketManager::STATUS_PENDING;
-            $ticket['ticket']['status'] = get_lang('StatusPending');
+    if ($user_id == $ticket['ticket']['assigned_last_user'] || api_is_platform_admin()) {
+        $response = $_POST['response'] === '1' ? true : false;
+        $newStatus = TicketManager::STATUS_PENDING;
+        if ($response) {
+            $newStatus = TicketManager::STATUS_CLOSE;
         }
+        TicketManager::update_ticket_status(
+            TicketManager::getStatusIdFromCode($newStatus),
+            $ticket_id,
+            $user_id
+        );
+        Display::addFlash(Display::return_message(get_lang('Updated')));
+        header("Location:" . api_get_self() . "?ticket_id=" . $ticket_id);
+        exit;
+
     }
 }
 if (isset($_REQUEST['action'])) {
@@ -231,10 +236,7 @@ if (!isset($_POST['compose'])) {
         $ticket['ticket']['status_id'] = TicketManager::STATUS_CLOSE;
         $ticket['ticket']['status'] = get_lang('Closed');
     }
-    /*$ticket['ticket']['request_user'] = intval($ticket['ticket']['request_user']);
-    if ($ticket['ticket']['request_user'] == $user_id || intval($ticket['ticket']['assigned_last_user']) == $user_id) {
-        TicketManager::update_message_status($ticket_id, $ticket['ticket']['request_user']);
-    }*/
+
     Display::display_header();
     $form_close_ticket = '';
         if ($ticket['ticket']['status_id'] != TicketManager::STATUS_FORWARDED &&
diff --git a/main/ticket/tickets.php b/main/ticket/tickets.php
index 3ed02f0cc1..f374bce680 100644
--- a/main/ticket/tickets.php
+++ b/main/ticket/tickets.php
@@ -90,11 +90,11 @@ switch ($action) {
             array(
                 '#',
                 get_lang('Date'),
-                get_lang('DateLastEdition'),
+                get_lang('LastUpdate'),
                 get_lang('Category'),
                 get_lang('User'),
                 get_lang('Program'),
-                get_lang('Responsible'),
+                get_lang('AssignedTo'),
                 get_lang('Status'),
                 get_lang('Description')
             )