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chamilo-lms
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Minor - format code see #6715

Browse Source
1.9.x
Julio Montoya 11 years ago
parent 314cb1dd7a
commit e151f6b7f3
5 changed files with 217 additions and 233 deletions
Show all changes Ignore whitespace when comparing lines Ignore changes in amount of whitespace Ignore changes in whitespace at EOL
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  1. 1
      plugin/ticket/src/send_ticket.php
  2. 372
      plugin/ticket/src/ticket.class.php
  3. 24
      plugin/ticket/src/ticket_details.php
  4. 21
      plugin/ticket/src/ticket_plugin.class.php
  5. 32
      plugin/ticket/src/tutor.php

1
plugin/ticket/src/send_ticket.php
Unescape View File

@ -262,6 +262,7 @@ function save_ticket()
$file_attachments = $_FILES;
if (TicketManager::insert_new_ticket($category_id, $course_id, $project_id, $other_area, $email, $subject, $content, $personal_email, $file_attachments)) {
header('location:' . api_get_path(WEB_PLUGIN_PATH) . PLUGIN_NAME . '/src/myticket.php?message=success');
exit;
} else {
Display::display_header(get_lang('ComposeMessage'));
Display::display_error_message($plugin->get_lang('ErrorRegisterMessage'));

372
plugin/ticket/src/ticket.class.php
Unescape View File

@ -1,14 +1,9 @@
<?php
/* For licensing terms, see /license.txt */
/**
* Declaration of TicketManager class
* @package chamilo.plugin.ticket
*/
/**
* Class TicketManager
*
* @package chamilo.plugin.ticket
*/
class TicketManager
{
@ -18,7 +13,7 @@ class TicketManager
*/
function __construct()
{
}
/**
@ -27,15 +22,11 @@ class TicketManager
*/
public static function get_all_tickets_categories()
{
$table_support_category = Database::get_main_table(
TABLE_TICKET_CATEGORY
);
$table_support_project = Database::get_main_table(
TABLE_TICKET_PROJECT
);
$table_support_category = Database::get_main_table(TABLE_TICKET_CATEGORY);
$table_support_project = Database::get_main_table(TABLE_TICKET_PROJECT);
$sql = "SELECT category.*, project.other_area , project.email
FROM $table_support_category category, $table_support_project project
WHERE project.project_id = category.project_id
WHERE project.project_id = category.project_id
ORDER BY category.total_tickets DESC;";
$result = Database::query($sql);
$types = array();
@ -81,12 +72,11 @@ class TicketManager
* @return bool
*/
public static function insert_new_ticket(
$category_id, $course_id, $project_id, $other_area, $email,
$subject, $content, $personalEmail = "", $file_attachments,
$source = 'VRT', $priority = 'NRM', $status = '',
$category_id, $course_id, $project_id, $other_area, $email,
$subject, $content, $personalEmail = "", $file_attachments,
$source = 'VRT', $priority = 'NRM', $status = '',
$request_user = '', $assigned_user = 0
)
{
) {
global $plugin;
$table_support_tickets = Database::get_main_table(TABLE_TICKET_TICKET);
$table_support_category = Database::get_main_table(
@ -144,7 +134,7 @@ class TicketManager
)";
Database::query($sql_insert_ticket);
$ticket_id = Database::insert_id();
if ($assigned_user != 0) {
self::assign_ticket_user($ticket_id, $assigned_user);
}
@ -159,7 +149,7 @@ class TicketManager
Database::query($sql_update_code);
$data_files = array();
$sql_update_total = "UPDATE $table_support_category
SET total_tickets = total_tickets +1
SET total_tickets = total_tickets +1
WHERE category_id = '$category_id';";
Database::query($sql_update_total);
if (self::insert_message($ticket_id, $subject, $content, $file_attachments, $request_user)) {
@ -189,8 +179,8 @@ class TicketManager
</tr>
</table>';
api_mail_html(
$plugin->get_lang('VirtualSupport'), $email, $plugin->get_lang('IncidentResentToVirtualSupport'),
$helpDeskMessage, $user['firstname'] . ' ' . $user['lastname'], $personalEmail,
$plugin->get_lang('VirtualSupport'), $email, $plugin->get_lang('IncidentResentToVirtualSupport'),
$helpDeskMessage, $user['firstname'] . ' ' . $user['lastname'], $personalEmail,
array(), $data_files
);
$studentMessage = sprintf($plugin->get_lang('YourQuestionWasSentToTheResponableAreaX'), $email, $email);
@ -271,7 +261,7 @@ class TicketManager
* @return bool
*/
public static function insert_message(
$ticket_id, $subject, $content, $file_attachments,
$ticket_id, $subject, $content, $file_attachments,
$user_id, $status = 'NOL', $sendConfirmation = false
)
{
@ -372,9 +362,11 @@ class TicketManager
* @return array
*/
public static function save_message_attachment_file(
$file_attach, $ticket_id, $message_id, $message_attch_id
)
{
$file_attach,
$ticket_id,
$message_id,
$message_attch_id
) {
$now = api_get_utc_datetime();
$user_id = api_get_user_id();
$ticket_id = intval($ticket_id);
@ -382,21 +374,17 @@ class TicketManager
stripslashes($file_attach['name']), $file_attach['type']
);
$file_name = $file_attach['name'];
$table_support_message_attachments = Database::get_main_table(
TABLE_TICKET_MESSAGE_ATTACHMENTS
);
$table_support_message_attachments = Database::get_main_table(TABLE_TICKET_MESSAGE_ATTACHMENTS);
if (!filter_extension($new_file_name)) {
Display :: display_error_message(
get_lang('UplUnableToSaveFileFilteredExtension')
get_lang('UplUnableToSaveFileFilteredExtension')
);
} else {
$new_file_name = uniqid('');
$path_attachment = api_get_path(SYS_ARCHIVE_PATH);
$path_message_attach = $path_attachment . 'plugin_ticket_messageattch/';
if (!file_exists($path_message_attach)) {
@mkdir(
$path_message_attach, api_get_permissions_for_new_directories(), true
);
@mkdir($path_message_attach, api_get_permissions_for_new_directories(), true);
}
$new_path = $path_message_attach . $new_file_name;
if (is_uploaded_file($file_attach['tmp_name'])) {
@ -516,46 +504,46 @@ class TicketManager
//Search advanced
if (isset($_GET['submit_advanced'])) {
$keyword_category = Database::escape_string(
trim($_GET['keyword_category'])
trim($_GET['keyword_category'])
);
$keyword_request_user = Database::escape_string(
trim($_GET['keyword_request_user'])
trim($_GET['keyword_request_user'])
);
$keyword_admin = Database::escape_string(
trim($_GET['keyword_admin'])
trim($_GET['keyword_admin'])
);
$keyword_start_date_start = Database::escape_string(
trim($_GET['keyword_start_date_start'])
trim($_GET['keyword_start_date_start'])
);
$keyword_start_date_end = Database::escape_string(
trim($_GET['keyword_start_date_end'])
trim($_GET['keyword_start_date_end'])
);
$keyword_status = Database::escape_string(
trim($_GET['keyword_status'])
trim($_GET['keyword_status'])
);
$keyword_source = Database::escape_string(
trim($_GET['keyword_source'])
trim($_GET['keyword_source'])
);
$keyword_priority = Database::escape_string(
trim($_GET['keyword_priority'])
trim($_GET['keyword_priority'])
);
$keyword_range = Database::escape_string(
trim($_GET['keyword_dates'])
trim($_GET['keyword_dates'])
);
$keyword_course = Database::escape_string(
trim($_GET['keyword_course'])
trim($_GET['keyword_course'])
);
if ($keyword_category != '') {
$sql .= " AND ticket.category_id = '$keyword_category' ";
}
if ($keyword_request_user != '') {
$sql .= " AND (ticket.request_user = '$keyword_request_user'
$sql .= " AND (ticket.request_user = '$keyword_request_user'
OR user.firstname LIKE '%$keyword_request_user%'
OR user.official_code LIKE '%$keyword_request_user%'
OR user.lastname LIKE '%$keyword_request_user%'
OR concat(user.firstname,' ',user.lastname) LIKE '%$keyword_request_user%'
OR concat(user.lastname,' ',user.firstname) LIKE '%$keyword_request_user%'
OR user.official_code LIKE '%$keyword_request_user%'
OR user.lastname LIKE '%$keyword_request_user%'
OR concat(user.firstname,' ',user.lastname) LIKE '%$keyword_request_user%'
OR concat(user.lastname,' ',user.firstname) LIKE '%$keyword_request_user%'
OR user.username LIKE '%$keyword_request_user%') ";
}
if ($keyword_admin != '') {
@ -620,27 +608,27 @@ class TicketManager
}
$sql .= " ORDER BY col$column $direction";
$sql .= " LIMIT $from,$number_of_items";
$result = Database::query($sql);
$tickets = array();
$webPath = api_get_path(WEB_PATH);
$webCodePath = api_get_path(WEB_CODE_PATH);
while ($row = Database::fetch_assoc($result)) {
$sql_unread = "SELECT
COUNT(DISTINCT message.message_id) AS unread
FROM $table_support_tickets ticket,
COUNT(DISTINCT message.message_id) AS unread
FROM $table_support_tickets ticket,
$table_support_messages message,
$table_main_user user
WHERE ticket.ticket_id = message.ticket_id
WHERE ticket.ticket_id = message.ticket_id
AND ticket.ticket_id = '{$row['col0']}'
AND message.status = 'NOL'
AND message.status = 'NOL'
AND message.sys_insert_user_id = user.user_id ";
if ($isAdmin) {
$sql_unread .= " AND user.user_id
$sql_unread .= " AND user.user_id
NOT IN (SELECT user_id FROM $table_main_admin)
AND ticket.status_id != 'REE' ";
} else {
$sql_unread .= " AND user.user_id
$sql_unread .= " AND user.user_id
IN (SELECT user_id FROM $table_main_admin) ";
}
$result_unread = Database::query($sql_unread);
@ -649,7 +637,7 @@ class TicketManager
$hrefUser = $webPath . 'main/admin/user_information.php?user_id=' . $row['user_id'];
$name = "<a href='$hrefUser'> {$userInfo['username']} </a>";
$actions = "";
if ($row['responsible'] != 0) {
$hrefResp = $webPath . 'main/admin/user_information.php?user_id=' . $row['responsible']['user_id'];
$row['responsible'] = api_get_user_info($row['responsible']);
@ -690,7 +678,7 @@ class TicketManager
if ($row['col7'] == 'PENDIENTE') {
$row['col7'] = '<span style="color: #f00; font-weight:bold;">' . $row['col7'] . '</span>';
}
//programa: $userInfo['extra']['programa']
$ticket = array(
$row['col0'],
api_format_date($row['col1'], '%d/%m/%y - %I:%M:%S %p'),
@ -701,9 +689,7 @@ class TicketManager
$row['col7'],
$row['col8'],
$actions,
eregi_replace(
"[\n|\r|\n\r|\r\n]", ' ', strip_tags($row['col9'])
)
eregi_replace("[\n|\r|\n\r|\r\n]", ' ', strip_tags($row['col9']))
);
} else {
$actions = "";
@ -752,7 +738,7 @@ class TicketManager
}
/**
* @param null $user_id
* @param int $user_id
* @return mixed
*/
public static function get_total_tickets_by_user_id($user_id = null)
@ -776,13 +762,13 @@ class TicketManager
}
$sql = "SELECT COUNT(ticket.ticket_id) AS total
FROM $table_support_tickets ticket ,
$table_support_category cat ,
$table_support_category cat ,
$table_support_priority priority,
$table_support_status status ,
$table_support_status status ,
$table_main_user user
WHERE cat.category_id = ticket.category_id
AND ticket.priority_id = priority.priority_id
AND ticket.status_id = status.status_id
WHERE cat.category_id = ticket.category_id
AND ticket.priority_id = priority.priority_id
AND ticket.status_id = status.status_id
AND user.user_id = ticket.request_user ";
if (!api_is_platform_admin()) {
$sql .= " AND request_user = '$user_id' ";
@ -793,47 +779,47 @@ class TicketManager
if ($_GET['keyword'] != '') {
$keyword = Database::escape_string(trim($_GET['keyword']));
$sql .= " AND (ticket.ticket_code = '$keyword'
OR user.firstname LIKE '%$keyword%'
OR user.lastname LIKE '%$keyword%'
OR concat(user.firstname,' ',user.lastname) LIKE '%$keyword%'
OR concat(user.lastname,' ',user.firstname) LIKE '%$keyword%'
OR user.firstname LIKE '%$keyword%'
OR user.lastname LIKE '%$keyword%'
OR concat(user.firstname,' ',user.lastname) LIKE '%$keyword%'
OR concat(user.lastname,' ',user.firstname) LIKE '%$keyword%'
OR user.username LIKE '%$keyword%') ";
}
}
$keyword_unread = Database::escape_string(
trim($_GET['keyword_unread'])
trim($_GET['keyword_unread'])
);
//Search advanced
if (isset($_GET['submit_advanced'])) {
$keyword_category = Database::escape_string(
trim($_GET['keyword_category'])
trim($_GET['keyword_category'])
);
$keyword_request_user = Database::escape_string(
trim($_GET['keyword_request_user'])
trim($_GET['keyword_request_user'])
);
$keyword_admin = Database::escape_string(
trim($_GET['keyword_admin'])
trim($_GET['keyword_admin'])
);
$keyword_start_date_start = Database::escape_string(
trim($_GET['keyword_start_date_start'])
trim($_GET['keyword_start_date_start'])
);
$keyword_start_date_end = Database::escape_string(
trim($_GET['keyword_start_date_end'])
trim($_GET['keyword_start_date_end'])
);
$keyword_status = Database::escape_string(
trim($_GET['keyword_status'])
trim($_GET['keyword_status'])
);
$keyword_source = Database::escape_string(
trim($_GET['keyword_source'])
trim($_GET['keyword_source'])
);
$keyword_priority = Database::escape_string(
trim($_GET['keyword_priority'])
trim($_GET['keyword_priority'])
);
$keyword_range = Database::escape_string(
trim($_GET['keyword_dates'])
trim($_GET['keyword_dates'])
);
$keyword_course = Database::escape_string(
trim($_GET['keyword_course'])
trim($_GET['keyword_course'])
);
if ($keyword_category != '') {
@ -841,10 +827,10 @@ class TicketManager
}
if ($keyword_request_user != '') {
$sql .= " AND (ticket.request_user = '$keyword_request_user'
OR user.firstname LIKE '%$keyword_request_user%'
OR user.firstname LIKE '%$keyword_request_user%'
OR user.official_code LIKE '%$keyword_request_user%'
OR user.lastname LIKE '%$keyword_request_user%'
OR concat(user.firstname,' ',user.lastname) LIKE '%$keyword_request_user%'
OR user.lastname LIKE '%$keyword_request_user%'
OR concat(user.firstname,' ',user.lastname) LIKE '%$keyword_request_user%'
OR concat(user.lastname,' ',user.firstname) LIKE '%$keyword_request_user%'
OR user.username LIKE '%$keyword_request_user%') ";
}
@ -873,8 +859,8 @@ class TicketManager
if ($keyword_course != '') {
$course_table = Database :: get_main_table(TABLE_MAIN_COURSE);
$sql .= " AND ticket.course_id IN ( ";
$sql .= "SELECT id
FROM $course_table
$sql .= "SELECT id
FROM $course_table
WHERE (title LIKE '%$keyword_course%'
OR code LIKE '%$keyword_course%'
OR visual_code LIKE '%$keyword_course%' )) ";
@ -882,29 +868,29 @@ class TicketManager
}
if ($keyword_unread == 'yes') {
$sql .= " AND ticket.ticket_id IN ( ";
$sql .= "SELECT ticket.ticket_id
$sql .= "SELECT ticket.ticket_id
FROM $table_support_tickets ticket,
$table_support_messages message,
$table_main_user user
WHERE ticket.ticket_id = message.ticket_id
AND message.status = 'NOL'
AND message.sys_insert_user_id = user.user_id
WHERE ticket.ticket_id = message.ticket_id
AND message.status = 'NOL'
AND message.sys_insert_user_id = user.user_id
AND user.user_id NOT IN (
SELECT user_id FROM $table_main_admin
) AND ticket.status_id != 'REE'
) AND ticket.status_id != 'REE'
GROUP BY ticket.ticket_id)";
} else {
if ($keyword_unread == 'no') {
$sql .= " AND ticket.ticket_id NOT IN ( ";
$sql .= " SELECT ticket.ticket_id
$sql .= " SELECT ticket.ticket_id
FROM $table_support_tickets ticket,
$table_support_messages message,
$table_main_user user
WHERE ticket.ticket_id = message.ticket_id
AND message.status = 'NOL'
AND message.sys_insert_user_id = user.user_id
$table_main_user user
WHERE ticket.ticket_id = message.ticket_id
AND message.status = 'NOL'
AND message.sys_insert_user_id = user.user_id
AND user.user_id NOT IN (SELECT user_id FROM $table_main_admin)
AND ticket.status_id != 'REE'
AND ticket.status_id != 'REE'
GROUP BY ticket.ticket_id)";
}
}
@ -915,38 +901,38 @@ class TicketManager
}
/**
* @param $ticket_id
* @param $user_id
* @param int $ticket_id
* @param int $user_id
* @return array
*/
public static function get_ticket_detail_by_id($ticket_id, $user_id)
{
$table_support_category = Database::get_main_table(
TABLE_TICKET_CATEGORY
TABLE_TICKET_CATEGORY
);
$table_support_tickets = Database::get_main_table(TABLE_TICKET_TICKET);
$table_support_priority = Database::get_main_table(
TABLE_TICKET_PRIORITY
TABLE_TICKET_PRIORITY
);
$table_support_status = Database::get_main_table(TABLE_TICKET_STATUS);
$table_support_messages = Database::get_main_table(
TABLE_TICKET_MESSAGE
TABLE_TICKET_MESSAGE
);
$table_support_message_attachments = Database::get_main_table(
TABLE_TICKET_MESSAGE_ATTACHMENTS
TABLE_TICKET_MESSAGE_ATTACHMENTS
);
$table_main_user = Database::get_main_table(TABLE_MAIN_USER);
$sql = "SELECT
ticket.* ,cat.name ,
status.name as status, priority.priority
ticket.* ,cat.name ,
status.name as status, priority.priority
FROM $table_support_tickets ticket,
$table_support_category cat ,
$table_support_category cat ,
$table_support_priority priority ,
$table_support_status status
WHERE ticket.ticket_id = '$ticket_id'
AND cat.category_id = ticket.category_id
AND priority.priority_id = ticket.priority_id
WHERE ticket.ticket_id = '$ticket_id'
AND cat.category_id = ticket.category_id
AND priority.priority_id = ticket.priority_id
AND status.status_id = ticket.status_id ";
if (!UserManager::is_admin($user_id)) {
$sql .= "AND ticket.request_user = '$user_id'";
@ -983,7 +969,7 @@ class TicketManager
}
$sql = "SELECT * FROM $table_support_messages message,
$table_main_user user
WHERE message.ticket_id = '$ticket_id'
WHERE message.ticket_id = '$ticket_id'
AND message.sys_insert_user_id = user.user_id ";
$result = Database::query($sql);
$ticket['messages'] = array();
@ -1003,7 +989,7 @@ class TicketManager
if (Database::num_rows($result_admin) > 0) {
$message['admin'] = true;
}
$message['user_created'] = "<a href='$href'> $completeName </a>";
$sql_atachment = "SELECT * FROM $table_support_message_attachments
WHERE message_id = " . $row['message_id'] . "
@ -1035,7 +1021,7 @@ class TicketManager
$now = api_get_utc_datetime();
$sql = "UPDATE " . $table_support_messages . "
SET status = 'LEI', sys_lastedit_user_id ='" . api_get_user_id() . "',
sys_lastedit_datetime ='" . $now . "'
sys_lastedit_datetime ='" . $now . "'
WHERE ticket_id ='$ticket_id' ";
if (api_is_platform_admin()) {
@ -1047,8 +1033,8 @@ class TicketManager
Database::query($sql);
if (Database::affected_rows() > 0) {
Database::query(
"UPDATE $table_support_tickets SET status_id = 'PND'
WHERE ticket_id ='$ticket_id' AND status_id = 'NAT'"
"UPDATE $table_support_tickets SET status_id = 'PND'
WHERE ticket_id ='$ticket_id' AND status_id = 'NAT'"
);
return true;
} else {
@ -1063,15 +1049,14 @@ class TicketManager
* @return bool
*/
public static function update_ticket_status(
$status_id, $ticket_id, $user_id
)
{
$status_id,
$ticket_id,
$user_id
) {
$table_support_tickets = Database::get_main_table(TABLE_TICKET_TICKET);
$table_support_messages = Database::get_main_table(
TABLE_TICKET_MESSAGE
);
$now = api_get_utc_datetime();
$sql = "UPDATE " . $table_support_tickets . "
$sql = "UPDATE " . $table_support_tickets . "
SET status_id = '$status_id', sys_lastedit_user_id ='$user_id',
sys_lastedit_datetime ='" . $now . "'
WHERE ticket_id ='$ticket_id'";
@ -1096,12 +1081,12 @@ class TicketManager
$table_main_admin = Database::get_main_table(TABLE_MAIN_ADMIN);
$user_info = api_get_user_info();
$user_id = $user_info['user_id'];
$sql = "SELECT COUNT( DISTINCT ticket.ticket_id) AS unread
FROM $table_support_tickets ticket,
$table_support_messages message ,
$table_main_user user
WHERE ticket.ticket_id = message.ticket_id
AND message.status = 'NOL'
$sql = "SELECT COUNT( DISTINCT ticket.ticket_id) AS unread
FROM $table_support_tickets ticket,
$table_support_messages message ,
$table_main_user user
WHERE ticket.ticket_id = message.ticket_id
AND message.status = 'NOL'
AND user.user_id = message.sys_insert_user_id ";
if (!api_is_platform_admin()) {
$sql .= " AND ticket.request_user = '$user_id'
@ -1154,11 +1139,11 @@ class TicketManager
$table_support_tickets = Database::get_main_table(TABLE_TICKET_TICKET);
$now = api_get_utc_datetime();
$userId = api_get_user_id();
$sql = "UPDATE $table_support_tickets
$sql = "UPDATE $table_support_tickets
SET status_id = 'CLS', sys_lastedit_user_id ='$userId',
sys_lastedit_datetime ='$now', end_date ='$now'
WHERE DATEDIFF('$now',sys_lastedit_datetime) > 7
AND status_id != 'CLS' AND status_id != 'NAT'
sys_lastedit_datetime ='$now', end_date ='$now'
WHERE DATEDIFF('$now',sys_lastedit_datetime) > 7
AND status_id != 'CLS' AND status_id != 'NAT'
AND status_id != 'REE'";
Database::query($sql);
}
@ -1170,8 +1155,8 @@ class TicketManager
public static function get_assign_log($ticket_id)
{
$table_support_assigned_log = Database::get_main_table(TABLE_TICKET_ASSIGNED_LOG);
$sql = "SELECT log.* FROM $table_support_assigned_log log
WHERE log.ticket_id = '$ticket_id'
$sql = "SELECT log.* FROM $table_support_assigned_log log
WHERE log.ticket_id = '$ticket_id'
ORDER BY log.assigned_date";
$result = Database::query($sql);
$history = array();
@ -1204,19 +1189,22 @@ class TicketManager
* @return array
*/
public static function export_tickets_by_user_id(
$from, $number_of_items, $column, $direction, $user_id = null
)
{
$from,
$number_of_items,
$column,
$direction,
$user_id = null
) {
$table_support_category = Database::get_main_table(
TABLE_TICKET_CATEGORY
TABLE_TICKET_CATEGORY
);
$table_support_tickets = Database::get_main_table(TABLE_TICKET_TICKET);
$table_support_priority = Database::get_main_table(
TABLE_TICKET_PRIORITY
TABLE_TICKET_PRIORITY
);
$table_support_status = Database::get_main_table(TABLE_TICKET_STATUS);
$table_support_messages = Database::get_main_table(
TABLE_TICKET_MESSAGE
TABLE_TICKET_MESSAGE
);
$table_main_user = Database::get_main_table(TABLE_MAIN_USER);
if (is_null($direction)) {
@ -1226,78 +1214,78 @@ class TicketManager
$user_id = api_get_user_id();
}
$sql = "SELECT ticket.ticket_code, ticket.sys_insert_datetime ,
ticket.sys_lastedit_datetime , cat.name as category ,
CONCAT(user.lastname,' ', user.firstname) AS fullname ,
status.name as status , ticket.total_messages as messages ,
$sql = "SELECT ticket.ticket_code, ticket.sys_insert_datetime ,
ticket.sys_lastedit_datetime , cat.name as category ,
CONCAT(user.lastname,' ', user.firstname) AS fullname ,
status.name as status , ticket.total_messages as messages ,
ticket.assigned_last_user as responsable
FROM $table_support_tickets ticket,
$table_support_category cat ,
$table_support_priority priority,
$table_support_status status ,
FROM $table_support_tickets ticket,
$table_support_category cat ,
$table_support_priority priority,
$table_support_status status ,
$table_main_user user
WHERE cat.category_id = ticket.category_id
AND ticket.priority_id = priority.priority_id
AND ticket.status_id = status.status_id
WHERE cat.category_id = ticket.category_id
AND ticket.priority_id = priority.priority_id
AND ticket.status_id = status.status_id
AND user.user_id = ticket.request_user ";
//Search simple
if (isset($_GET['submit_simple'])) {
if ($_GET['keyword'] != '') {
$keyword = Database::escape_string(trim($_GET['keyword']));
$sql .= " AND (ticket.ticket_code = '$keyword'
OR user.firstname LIKE '%$keyword%'
$sql .= " AND (ticket.ticket_code = '$keyword'
OR user.firstname LIKE '%$keyword%'
OR user.lastname LIKE '%$keyword%'
OR concat(user.firstname,' ',user.lastname) LIKE '%$keyword%'
OR concat(user.lastname,' ',user.firstname) LIKE '%$keyword%'
OR concat(user.lastname,' ',user.firstname) LIKE '%$keyword%'
OR user.username LIKE '%$keyword%') ";
}
}
//Search advanced
if (isset($_GET['submit_advanced'])) {
$keyword_category = Database::escape_string(
trim($_GET['keyword_category'])
trim($_GET['keyword_category'])
);
$keyword_request_user = Database::escape_string(
trim($_GET['keyword_request_user'])
trim($_GET['keyword_request_user'])
);
$keyword_admin = Database::escape_string(
trim($_GET['keyword_admin'])
trim($_GET['keyword_admin'])
);
$keyword_start_date_start = Database::escape_string(
trim($_GET['keyword_start_date_start'])
trim($_GET['keyword_start_date_start'])
);
$keyword_start_date_end = Database::escape_string(
trim($_GET['keyword_start_date_end'])
trim($_GET['keyword_start_date_end'])
);
$keyword_status = Database::escape_string(
trim($_GET['keyword_status'])
trim($_GET['keyword_status'])
);
$keyword_source = Database::escape_string(
trim($_GET['keyword_source'])
trim($_GET['keyword_source'])
);
$keyword_priority = Database::escape_string(
trim($_GET['keyword_priority'])
trim($_GET['keyword_priority'])
);
$keyword_range = Database::escape_string(
trim($_GET['keyword_dates'])
trim($_GET['keyword_dates'])
);
$keyword_unread = Database::escape_string(
trim($_GET['keyword_unread'])
trim($_GET['keyword_unread'])
);
$keyword_course = Database::escape_string(
trim($_GET['keyword_course'])
trim($_GET['keyword_course'])
);
if ($keyword_category != '') {
$sql .= " AND ticket.category_id = '$keyword_category' ";
}
if ($keyword_request_user != '') {
$sql .= " AND (ticket.request_user = '$keyword_request_user'
OR user.firstname LIKE '%$keyword_request_user%'
$sql .= " AND (ticket.request_user = '$keyword_request_user'
OR user.firstname LIKE '%$keyword_request_user%'
OR user.official_code LIKE '%$keyword_request_user%'
OR user.lastname LIKE '%$keyword_request_user%'
OR concat(user.firstname,' ',user.lastname) LIKE '%$keyword_request_user%'
OR concat(user.lastname,' ',user.firstname) LIKE '%$keyword_request_user%'
OR user.lastname LIKE '%$keyword_request_user%'
OR concat(user.firstname,' ',user.lastname) LIKE '%$keyword_request_user%'
OR concat(user.lastname,' ',user.firstname) LIKE '%$keyword_request_user%'
OR user.username LIKE '%$keyword_request_user%') ";
}
if ($keyword_admin != '') {
@ -1310,7 +1298,7 @@ class TicketManager
$sql .= " AND DATE_FORMAT( ticket.start_date,'%d/%m/%Y') = '$keyword_start_date_start' ";
}
if ($keyword_range == '1' && $keyword_start_date_start != '' && $keyword_start_date_end != '') {
$sql .= " AND DATE_FORMAT( ticket.start_date,'%d/%m/%Y') >= '$keyword_start_date_start'
$sql .= " AND DATE_FORMAT( ticket.start_date,'%d/%m/%Y') >= '$keyword_start_date_start'
AND DATE_FORMAT( ticket.start_date,'%d/%m/%Y') <= '$keyword_start_date_end'";
}
if ($keyword_priority != '') {
@ -1325,35 +1313,35 @@ class TicketManager
if ($keyword_course != '') {
$course_table = Database :: get_main_table(TABLE_MAIN_COURSE);
$sql .= " AND ticket.course_id IN ( ";
$sql .= "SELECT id
FROM $course_table
WHERE (title LIKE '%$keyword_course%'
OR code LIKE '%$keyword_course%'
$sql .= "SELECT id
FROM $course_table
WHERE (title LIKE '%$keyword_course%'
OR code LIKE '%$keyword_course%'
OR visual_code LIKE '%$keyword_course%' )) ";
}
if ($keyword_unread == 'yes') {
$sql .= " AND ticket.ticket_id IN (
SELECT ticket.ticket_id
FROM $table_support_tickets ticket,
$table_support_messages message,
$table_main_user user
WHERE ticket.ticket_id = message.ticket_id
AND message.status = 'NOL'
AND message.sys_insert_user_id = user.user_id
AND user.status != 1 AND ticket.status_id != 'REE'
SELECT ticket.ticket_id
FROM $table_support_tickets ticket,
$table_support_messages message,
$table_main_user user
WHERE ticket.ticket_id = message.ticket_id
AND message.status = 'NOL'
AND message.sys_insert_user_id = user.user_id
AND user.status != 1 AND ticket.status_id != 'REE'
GROUP BY ticket.ticket_id)";
} else {
if ($keyword_unread == 'no') {
$sql .= " AND ticket.ticket_id NOT IN (
SELECT ticket.ticket_id
FROM $table_support_tickets ticket,
$table_support_messages message,
$table_main_user user
WHERE ticket.ticket_id = message.ticket_id
AND message.status = 'NOL'
AND message.sys_insert_user_id = user.user_id
AND user.status != 1
AND ticket.status_id != 'REE'
SELECT ticket.ticket_id
FROM $table_support_tickets ticket,
$table_support_messages message,
$table_main_user user
WHERE ticket.ticket_id = message.ticket_id
AND message.status = 'NOL'
AND message.sys_insert_user_id = user.user_id
AND user.status != 1
AND ticket.status_id != 'REE'
GROUP BY ticket.ticket_id)";
}
}

24
plugin/ticket/src/ticket_details.php
Unescape View File

@ -38,21 +38,20 @@ $(document).ready(function(){
Asignar: function(){
$("#genesis").submit()
},
Close: function() {
$( this ).dialog( "close" );
}
Close: function() {
$( this ).dialog( "close" );
}
}
});
$("a#assign").click(function () {
$( "#dialog-form" ).dialog( "open" );
$("a#assign").click(function () {
$( "#dialog-form" ).dialog( "open" );
});
$("input#responseyes").click(function () {
if(!confirm("' . $plugin->get_lang('AreYouSure') . ' : ' . strtoupper(get_lang('Yes')) . '. ' . $plugin->get_lang('IfYouAreSureTheTicketWillBeClosed') . '")){
return false;
}
});
});
$("input#responseyes").click(function () {
if(!confirm("' . $plugin->get_lang('AreYouSure') . ' : ' . strtoupper(get_lang('Yes')) . '. ' . $plugin->get_lang('IfYouAreSureTheTicketWillBeClosed') . '")){
return false;
}
});
$("input#responseno").click(function () {
if(!confirm("' . $plugin->get_lang('AreYouSure') . ' : ' . strtoupper(get_lang('No')) . '")){
return false;
@ -383,4 +382,3 @@ function show_form_send_message()
}
Display::display_footer();
?>

21
plugin/ticket/src/ticket_plugin.class.php
Unescape View File

@ -1,11 +1,10 @@
<?php
/* For licensing terms, see /license.txt */
/**
* Class TicketPlugin definition file
* @package chamilo.plugin.ticket
*/
/**
* Class TicketPlugin
*
* @package chamilo.plugin.ticket
*
*/
class TicketPlugin extends Plugin
{
@ -19,6 +18,7 @@ class TicketPlugin extends Plugin
static $result = null;
return $result ? $result : $result = new self();
}
protected function __construct()
{
$settings = array(
@ -35,8 +35,9 @@ class TicketPlugin extends Plugin
{
// Create database tables and insert a Tab
require_once api_get_path(SYS_PLUGIN_PATH) . PLUGIN_NAME . '/database.php';
}
/**
* Uninstall the ticket plugin
*/
@ -55,11 +56,11 @@ class TicketPlugin extends Plugin
$tblTicketAssgLog = Database::get_main_table(TABLE_TICKET_ASSIGNED_LOG);
$settings = $this->get_settings();
$plugSetting = current($settings);
//Delete settings
$sql = "DELETE FROM $tblSettings WHERE variable = 'ticket_tool_enable'";
Database::query($sql);
$sql = "DROP TABLE IF EXISTS $tblTicketTicket";
Database::query($sql);
$sql = "DROP TABLE IF EXISTS $tblTicketStatus";
@ -78,11 +79,11 @@ class TicketPlugin extends Plugin
Database::query($sql);
$sql = "DROP TABLE IF EXISTS $tblTicketTicket";
Database::query($sql);
$rsTab = $this->deleteTab($plugSetting['comment']);
if ($rsTab) {
echo "<script>location.href = '" . $_SERVER['REQUEST_URI'] . "';</script>";
}
}
}
}

32
plugin/ticket/src/tutor.php
Unescape View File

@ -1,13 +1,10 @@
<?php
/* For licensing terms, see /license.txt */
/**
*
* @package chamilo.plugin.ticket
*/
/**
*
*/
require_once '../config.php';
$plugin = TicketPlugin::create();
@ -25,21 +22,21 @@ $(document).ready(function (){
// load remote content
dialog.load(
url,
url,
{},
function(responseText, textStatus, XMLHttpRequest) {
dialog.dialog({
modal : true,
width : 540,
height : 400
});
modal : true,
width : 540,
height : 400
});
});
//prevent the browser to follow the link
return false;
});
});
});
function showContent(div){
if($("div#"+div).attr("class")=="blackboard_hide"){
$("div#"+div).attr("class","blackboard_show");
@ -48,9 +45,9 @@ function showContent(div){
$("div#"+div).attr("class","blackboard_hide");
$("div#"+div).attr("style","");
}
}
function save() {
work_id = $("#work_id").val();
forum_id = $("#forum_id").val();
@ -83,14 +80,14 @@ function save() {
display: none;
}
.reports{
border:1px ;
border:1px ;
}
.reports th {
border-bottom: 1px solid #DDDDDD;
line-height: normal;
text-align: center;
vertical-align: middle;
background-color: #F2F2F2;
background-color: #F2F2F2;
}
</style>';
@ -107,4 +104,3 @@ if (isset($_GET['action'])) {
echo $results['show'];
Display::display_footer();
}
?>
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