'myticket.php', 'name' => $plugin->get_lang('MyTickets')); $interbreadcrumb[] = array('url' => '#', 'name' => get_lang('TicketDetail')); $htmlHeadXtra[] = ' '; $htmlHeadXtra[] = ' '; $user_id = api_get_user_id(); $isAdmin = api_is_platform_admin(); $ticket_id = $_GET['ticket_id']; $ticket = TicketManager::get_ticket_detail_by_id($ticket_id, $user_id); if (!isset($ticket['ticket'])) { api_not_allowed(); } if (!isset($_GET['ticket_id'])) { header('location:myticket.php'); } if (isset($_POST['response'])) { if ($user_id == $ticket['ticket']['request_user']) { $response = ($_POST['response'] == get_lang('Yes')) ? true : ($_POST['response'] == get_lang('No') ? false : null); if ($response && $ticket['ticket']['status_id'] == 'XCF') { TicketManager::close_ticket($_GET['ticket_id'], $user_id); $ticket['ticket']['status_id'] = 'CLS'; $ticket['ticket']['status'] = $plugin->get_lang('Closed'); } else if (!is_null($response) && $ticket['ticket']['status_id'] == 'XCF') { TicketManager::update_ticket_status('PND', $_GET['ticket_id'], $user_id); $ticket['ticket']['status_id'] = 'PND'; $ticket['ticket']['status'] = $plugin->get_lang('Pending'); } } } if (isset($_REQUEST['action'])) { $action = $_REQUEST['action']; switch ($action) { case 'assign': if (api_is_platform_admin() && isset($_GET['ticket_id'])) TicketManager::assign_ticket_user($_GET['ticket_id'], $_POST['admins']); $ticket['ticket']['assigned_last_user'] = $_POST['admins']; break; case 'unassign': if (api_is_platform_admin() && isset($_GET['ticket_id'])) TicketManager::assign_ticket_user($_GET['ticket_id'], 0); $ticket['ticket']['assigned_last_user'] = 0; break; default: break; } } if (!isset($_POST['compose'])) { if (isset($_POST['close'])) { $_GET['ticket_id'] = $_POST['ticket_id']; TicketManager::close_ticket($_GET['ticket_id'], $user_id); $ticket['ticket']['status_id'] = 'CLS'; $ticket['ticket']['status'] = $plugin->get_lang('Closed'); } $ticket['ticket']['request_user'] = intval($ticket['ticket']['request_user']); if ($ticket['ticket']['request_user'] == $user_id || intval($ticket['ticket']['assigned_last_user']) == $user_id) { TicketManager::update_message_status($ticket_id, $ticket['ticket']['request_user']); } Display::display_header(); $form_close_ticket = ""; if ($ticket['ticket']['status_id'] != 'REE' && $ticket['ticket']['status_id'] != 'CLS' && $isAdmin) { if (intval($ticket['ticket']['assigned_last_user']) == $user_id) { if ($ticket['ticket']['status_id'] != 'CLS') { $form_close_ticket.= ''; } } } $titulo = '

Ticket #' . $ticket['ticket']['ticket_code'] . '

'; if ($isAdmin && $ticket['ticket']['status_id'] != 'CLS' && $ticket['ticket']['status_id'] != 'REE') { if ($ticket['ticket']['assigned_last_user'] != 0 && $ticket['ticket']['assigned_last_user'] == $user_id) { $img_assing = '

'; } else { $img_assing .= '

'; } } $bold = ($ticket['ticket']['status_id'] == 'CLS') ? 'style = "font-weight: bold;"' : ''; echo '

'; if ($ticket['ticket']['course_url'] != null) { echo ''; } if ($isAdmin) { echo ''; } //select admins $select_admins .= '"; echo '

'; echo '

' . get_lang('Responsable') . ':

' . $select_admins . '

'; echo '

' . $titulo . '		' . $img_assing . '	' . $form_close_ticket . '
' . get_lang('Sent') . ': ' . $ticket['ticket']['start_date'] . '	' . $plugin->get_lang('LastResponse') . ': ' . $ticket['ticket']['sys_lastedit_datetime'] . '
' . get_lang('Subject') . ': ' . $ticket['messages'][0]['subject'] . '	' . get_lang('Status') . ': ' . $ticket['ticket']['status'] . '
' . get_lang('Category') . ': ' . $ticket['ticket']['name'] . '	' . get_lang('Priority') . ':' . $ticket['ticket']['priority'] . '
' . get_lang('Course') . ':	' . $ticket['ticket']['course_url'] . '
' . get_lang('User') . ': ' . $user_info = $ticket['ticket']['user_url'] . ' (' . $ticket['usuario']['username'] . ')

'; $messages = $ticket['messages']; foreach ($messages as $message) { $class = "messageuser"; if ($message['admin']) { $class = "messagesupport"; if ($isAdmin) { $message['message'].='
' . get_lang('AttendedBy') . ': ' . $message['user_created'] . " - " . api_convert_and_format_date(api_get_local_time($message['sys_insert_datetime']), DATE_TIME_FORMAT_LONG, _api_get_timezone()) . ""; } }else { $message['message'].='' . get_lang('Sent') . ': ' . api_convert_and_format_date(api_get_local_time($message['sys_insert_datetime']), DATE_TIME_FORMAT_LONG, _api_get_timezone()) . ""; } echo '

' . get_lang('Subject') . ': ' . $message['subject'] . '
' . get_lang('Message') . ':' . $message['message'] . '
'; if (isset($message['atachments'])) { foreach ($message['atachments'] as $attach) { echo $attach['attachment_link']; } } echo '

'; } $asunto = "RE: " . $message['subject']; $user_admin = api_is_platform_admin(); if ($ticket['ticket']['status_id'] != 'REE' AND $ticket['ticket']['status_id'] != 'CLS') { if (!$isAdmin && $ticket['ticket']['status_id'] != 'XCF') { show_form_send_message(); } else { if (intval($ticket['ticket']['assigned_last_user']) == $user_id) { show_form_send_message(); $cheked = ""; } } } } else { $ticket_id = $_POST['ticket_id']; $content = $_POST['content']; $subject = $_POST['subject']; $mensajeconfirmacion = isset($_POST['confirmation']) ? true : false; $file_attachments = $_FILES; $user_id = api_get_user_id(); TicketManager::insert_message($ticket_id, $subject, $content, $file_attachments, $user_id, 'NOL', $mensajeconfirmacion); header("location:" . api_get_self() . "?ticket_id=" . $ticket_id); } function show_form_send_message() { global $isAdmin; global $ticket; global $asunto; echo ''; } Display::display_footer(); ?>