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							343 lines
						
					
					
						
							11 KiB
						
					
					
				
			
		
		
	
	
							343 lines
						
					
					
						
							11 KiB
						
					
					
				<?php
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/* For licensing terms, see /license.txt */
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/**
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 * This script is the Tickets plugin main entry point
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 * @package chamilo.plugin.ticket
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 */
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require_once __DIR__.'/../inc/global.inc.php';
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api_block_anonymous_users();
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$tool_name = get_lang('Ticket');
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$libPath = api_get_path(LIBRARY_PATH);
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$webLibPath = api_get_path(WEB_LIBRARY_PATH);
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$htmlHeadXtra[] = '<script>
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function load_history_ticket(div_course, ticket_id) {
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    $.ajax({
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        contentType: "application/x-www-form-urlencoded",
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        beforeSend: function(object) {
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        $("div#"+div_course).html("<img src=\'' . $webLibPath.'javascript/indicator.gif\' />"); },
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        type: "POST",
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        url: "ticket_assign_log.php",
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        data: "ticket_id="+ticket_id,
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        success: function(data) {
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            $("div#div_"+ticket_id).html(data);
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            $("div#div_"+ticket_id).attr("class","blackboard_show");
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            $("div#div_"+ticket_id).attr("style","");
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        }
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    });
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}
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function clear_course_list(div_course) {
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    $("div#"+div_course).html(" ");
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    $("div#"+div_course).hide("");
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}
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$(document).ready(function() {
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    $("#advanced_search_form").css("display","none");
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});
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function display_advanced_search_form () {
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    if ($("#advanced_search_form").css("display") == "none") {
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        $("#advanced_search_form").css("display","block");
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        $("#img_plus_and_minus").html(\' '. Display::returnFontAwesomeIcon('arrow-down').' '.get_lang('AdvancedSearch').'\');
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    } else {
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        $("#advanced_search_form").css("display","none");
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        $("#img_plus_and_minus").html(\' '. Display::returnFontAwesomeIcon('arrow-right').' '.get_lang('AdvancedSearch').'\');
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    }
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}
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</script>';
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$this_section = 'tickets';
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unset($_SESSION['this_section']);
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$action = isset($_GET['action']) ? $_GET['action'] : '';
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$projectId = isset($_GET['project_id']) ? (int) $_GET['project_id'] : 0;
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$table = new SortableTable(
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    'Tickets',
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    array('TicketManager', 'get_total_tickets_by_user_id'),
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    array('TicketManager', 'get_tickets_by_user_id'),
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    2,
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    20,
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    'DESC'
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);
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$table->set_additional_parameters(['project_id' => $projectId]);
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if ($table->per_page == 0) {
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    $table->per_page = 20;
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}
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switch ($action) {
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    case 'alert':
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        if (!$isAdmin && isset($_GET['ticket_id'])) {
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            TicketManager::send_alert($_GET['ticket_id'], $user_id);
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        }
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        break;
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    case 'export':
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        $data = array(
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            array(
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                '#',
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                get_lang('Date'),
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                get_lang('LastUpdate'),
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                get_lang('Category'),
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                get_lang('User'),
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                get_lang('Program'),
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                get_lang('AssignedTo'),
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                get_lang('Status'),
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                get_lang('Description')
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            )
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        );
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        $datos = $table->get_clean_html();
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        foreach ($datos as $ticket) {
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            $ticket[0] = substr(strip_tags($ticket[0]), 0, 12);
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            $ticket_rem = array(
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                utf8_decode(strip_tags($ticket[0])),
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                utf8_decode(api_html_entity_decode($ticket[1])),
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                utf8_decode(strip_tags($ticket[2])),
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                utf8_decode(strip_tags($ticket[3])),
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                utf8_decode(strip_tags($ticket[4])),
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                utf8_decode(strip_tags($ticket[5])),
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                utf8_decode(strip_tags($ticket[6])),
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                utf8_decode(strip_tags($ticket[7]))
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            );
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            $data[] = $ticket_rem;
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        }
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        Export::arrayToXls($data, get_lang('Tickets'));
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        exit;
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        break;
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    case 'close_tickets':
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        TicketManager::close_old_tickets();
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        break;
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    default:
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        break;
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}
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if (empty($projectId)) {
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    $projects = TicketManager::getProjectsSimple();
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    if (!empty($projects) && isset($projects[0])) {
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        $project = $projects[0];
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        header('Location: '.api_get_self().'?project_id='.$project['id']);
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        exit;
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    }
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}
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$currentUrl = api_get_self().'?project_id='.$projectId;
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$user_id = api_get_user_id();
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$isAdmin = api_is_platform_admin();
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Display::display_header(get_lang('MyTickets'));
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if (!empty($projectId)) {
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    $getParameters = [];
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    if ($isAdmin) {
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        $getParameters = [
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            'keyword',
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            'keyword_status',
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            'keyword_category',
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            'keyword_request_user',
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            'keyword_admin',
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            'keyword_start_date',
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            'keyword_unread',
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            'Tickets_per_page',
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            'Tickets_column',
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        ];
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    }
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    $get_parameter = '';
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    foreach ($getParameters as $getParameter) {
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        if (isset($_GET[$getParameter])) {
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            $get_parameter .= "&$getParameter=".Security::remove_XSS($_GET[$getParameter]);
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        }
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    }
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    $getParameters = [
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        'Tickets_per_page',
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        'Tickets_column'
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    ];
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    $get_parameter2 = '';
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    foreach ($getParameters as $getParameter) {
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        if (isset($_GET[$getParameter])) {
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            $get_parameter2 .= "&$getParameter=".Security::remove_XSS($_GET[$getParameter]);
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        }
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    }
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    if (isset($_GET['submit_advanced'])) {
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        $get_parameter .= "&submit_advanced=";
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    }
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    if (isset($_GET['submit_simple'])) {
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        $get_parameter .= "&submit_simple=";
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    }
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    // Select categories
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    $selectTypes = [];
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    $types = TicketManager::get_all_tickets_categories($projectId);
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    foreach ($types as $type) {
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        $selectTypes[$type['category_id']] = $type['name'];
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    }
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    $admins = UserManager::get_user_list_like(array('status' => '1'), array('username'), true);
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    $selectAdmins = [
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        0 => get_lang('Unassigned')
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    ];
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    foreach ($admins as $admin) {
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        $selectAdmins[$admin['user_id']] = $admin['complete_name_with_username'];
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    }
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    $status = TicketManager::get_all_tickets_status();
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    $selectStatus = [];
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    foreach ($status as $stat) {
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        $selectStatus[$stat['id']] = $stat['name'];
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    }
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    $selectPriority = TicketManager::getPriorityList();
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    /*var_dump($priorities);
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    $selectPriority = [
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        '' => get_lang('All'),
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        TicketManager::PRIORITY_NORMAL => get_lang('PriorityNormal'),
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        TicketManager::PRIORITY_HIGH => get_lang('PriorityHigh'),
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        TicketManager::PRIORITY_LOW => get_lang('PriorityLow')
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    ];*/
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    $selectStatusUnread = [
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        '' => get_lang('StatusAll'),
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        'yes' => get_lang('StatusUnread'),
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        'no' => get_lang('StatusRead')
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    ];
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    // Create a search-box
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    $form = new FormValidator(
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        'search_simple',
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        'get',
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        $currentUrl,
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        null,
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        null,
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        'inline'
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    );
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    $form->addText('keyword', get_lang('Keyword'), false);
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    $form->addButtonSearch(get_lang('Search'), 'submit_simple');
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    $form->addHidden('project_id', $projectId);
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    $advancedSearch = Display::url(
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        '<span id="img_plus_and_minus"> '.Display::returnFontAwesomeIcon('arrow-right').' '.get_lang('AdvancedSearch'),
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        'javascript://',
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        array(
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            'class' => 'btn btn-default advanced-parameters',
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            'onclick'=>'display_advanced_search_form();')
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        );
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    if (api_is_platform_admin()) {
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        $actionRight = Display::url(
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            Display::return_icon(
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                'add.png',
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                get_lang('Add'),
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                null,
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                ICON_SIZE_MEDIUM
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                ),
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            api_get_path(WEB_CODE_PATH).'ticket/new_ticket.php?project_id='.$projectId,
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            ['title' => get_lang('Add')]
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            );
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        $actionRight .= Display::url(
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            Display::return_icon(
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                'export_excel.png',
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                get_lang('Export'),
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                null,
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                ICON_SIZE_MEDIUM
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                ),
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            api_get_self().'?action=export'.$get_parameter.$get_parameter2.'&project_id='.$projectId,
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            ['title' => get_lang('Export')]
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            );
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        $actionRight .= Display::url(
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            Display::return_icon(
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                'settings.png',
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                get_lang('Categories'),
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                null,
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                ICON_SIZE_MEDIUM
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                ),
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            api_get_path(WEB_CODE_PATH).'ticket/settings.php',
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            ['title' => get_lang('Settings')]
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            );
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    }
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    echo Display::toolbarAction('toolbar-tickets', array(0 => $form->return_form(), 1 => $advancedSearch, 2 => $actionRight));
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    $advancedSearchForm = new FormValidator(
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        'advanced_search',
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        'get',
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        $currentUrl,
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        null,
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        ['style' => 'display:"none"', 'id' => 'advanced_search_form']
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    );
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    $advancedSearchForm->addHidden('project_id', $projectId);
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    $advancedSearchForm->addHeader(get_lang('AdvancedSearch'));
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    $advancedSearchForm->addSelect(
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        'keyword_category',
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        get_lang('Category'),
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        $selectTypes,
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        ['placeholder' => get_lang('Select')]
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    );
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    //$advancedSearchForm->addText('keyword_request_user', get_lang('User'), false);
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    $advancedSearchForm->addDateTimePicker('keyword_start_date_start', get_lang('Created'));
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    $advancedSearchForm->addDateTimePicker('keyword_start_date_end', get_lang('Until'));
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    $advancedSearchForm->addSelect(
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        'keyword_admin',
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        get_lang('AssignedTo'),
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        $selectAdmins,
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        ['placeholder' => get_lang('All')]
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    );
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    $advancedSearchForm->addSelect(
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        'keyword_status',
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        get_lang('Status'),
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        $selectStatus,
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        ['placeholder' => get_lang('Select')]
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    );
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    $advancedSearchForm->addSelect(
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        'keyword_priority',
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        get_lang('Priority'),
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        $selectPriority,
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        ['placeholder' => get_lang('All')]
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    );
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    /*$advancedSearchForm->addSelect(
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        'keyword_unread',
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        get_lang('Status'),
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        $selectStatusUnread,
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        ['placeholder' => get_lang('All')]
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    );*/
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    $advancedSearchForm->addText('keyword_course', get_lang('Course'), false);
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    $advancedSearchForm->addButtonSearch(get_lang('AdvancedSearch'), 'submit_advanced');
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    $advancedSearchForm->display();
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} else {
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    if (api_get_setting('ticket_allow_student_add') === 'true') {
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        echo '<div class="actions" >';
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        echo '<a href="'.api_get_path(WEB_CODE_PATH).'ticket/new_ticket.php?project_id='.$projectId.'">'.
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                Display::return_icon('add.png', get_lang('Add'), '', '32').
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             '</a>';
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        echo '</div>';
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    }
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}
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if ($isAdmin) {
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    $table->set_header(0, '#', true);
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    $table->set_header(1, get_lang('Status'), true);
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    $table->set_header(2, get_lang('Date'), true);
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    $table->set_header(3, get_lang('LastUpdate'), true);
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    $table->set_header(4, get_lang('Category'), true);
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    $table->set_header(5, get_lang('CreatedBy'), true);
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    $table->set_header(6, get_lang('AssignedTo'), true);
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    $table->set_header(7, get_lang('Message'), true);
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} else {
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    echo '<center><h1>'.get_lang('MyTickets').'</h1></center>';
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    echo '<center><p>'.get_lang('TicketMsgWelcome').'</p></center>';
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    $table->set_header(0, '#', true);
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    $table->set_header(1, get_lang('Status'), false);
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    $table->set_header(2, get_lang('Date'), true);
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    $table->set_header(3, get_lang('LastUpdate'), true);
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    $table->set_header(4, get_lang('Category'));
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}
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$table->display();
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Display::display_footer();
 | 
						|
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