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293 lines
13 KiB
293 lines
13 KiB
<?php
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$language_file= array('messages','userInfo', 'admin');
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$cidReset = true;
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$course_plugin = 'ticket'; //needed in order to load the plugin lang variables
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require_once '../config.php';
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$plugin = TicketPlugin::create();
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$tool_name = $plugin->get_lang('DateLastEdition');
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api_block_anonymous_users();
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require_once api_get_path(LIBRARY_PATH).'formvalidator/FormValidator.class.php';
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require_once api_get_path(LIBRARY_PATH).'group_portal_manager.lib.php';
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$htmlHeadXtra[] = '<script type="text/javascript">
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function load_history_ticket (div_course,ticket_id) {
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$.ajax({
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contentType: "application/x-www-form-urlencoded",
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beforeSend: function(object) {
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$("div#"+div_course).html("<img src=\'../../../main/inc/lib/javascript/indicator.gif\' />"); },
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type: "POST",
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url: "ticket_assign_log.php",
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data: "ticket_id="+ticket_id,
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success: function(data) {
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$("div#div_"+ticket_id).html(data);
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$("div#div_"+ticket_id).attr("class","blackboard_show");
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$("div#div_"+ticket_id).attr("style","");
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}
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});
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}
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function clear_course_list (div_course) {
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$("div#"+div_course).html(" ");
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$("div#"+div_course).hide("");
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}
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$(function() {
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$( "#keyword_start_date_start" ).datepicker({ dateFormat: '."'dd/mm/yy'".' });
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$( "#keyword_start_date_end" ).datepicker({ dateFormat: '."'dd/mm/yy'".' });
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});
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$(document).ready(function() {
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$("#advanced_search_form").css("display","none");
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});
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function display_advanced_search_form () {
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if ($("#advanced_search_form").css("display") == "none") {
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$("#advanced_search_form").css("display","block");
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$("#img_plus_and_minus").html(\' '.Display::return_icon('div_hide.gif',get_lang('Hide'),array('style'=>'vertical-align:middle')).' '.get_lang('AdvancedSearch').'\');
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} else {
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$("#advanced_search_form").css("display","none");
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$("#img_plus_and_minus").html(\' '.Display::return_icon('div_show.gif',get_lang('Show'),array('style'=>'vertical-align:middle')).' '.get_lang('AdvancedSearch').'\');
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}
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}
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</script>
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<style>
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div.row div.label2 {
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float:left;
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width:35%;
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text-align: left;
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}
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div.row div.formw2 {
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width:65%;
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float:left;
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}
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.blackboard_show {
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float:left;
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position:absolute;
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border:1px solid black;
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width: 350px;
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background-color:white;
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z-index:99; padding: 3px;
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display: inline;
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}
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.blackboard_hide {
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display: none;
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}
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</style>';
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$this_section = 'tickets';
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unset($_SESSION['this_section']);
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$table = new SortableTable('Tickets', array('TicketManager', 'get_total_tickets_by_user_id'), array('TicketManager', 'get_tickets_by_user_id') , 2, 20, 'DESC');
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if ($table->per_page == 0){
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$table->per_page = 20;
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}
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if(isset($_GET['action'])){
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global $table;
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$action = $_GET['action'];
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switch ($action){
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case 'assign':
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if($isAdmin && isset($_GET['ticket_id']) )
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TicketManager::assign_ticket_user($_GET['ticket_id'], $user_id);
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break;
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case 'unassign':
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if($isAdmin && isset($_GET['ticket_id']) )
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TicketManager::assign_ticket_user($_GET['ticket_id'], 0);
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break;
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case 'alert':
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if(!$isAdmin && isset($_GET['ticket_id']) )
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TicketManager::send_alert($_GET['ticket_id'],$user_id);
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break;
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case 'export':
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$data = array( array( $plugin->get_lang('TicketNum'), $plugin->get_lang('Date'), $plugin->get_lang('DateLastEdition'), $plugin->get_lang('Category'), $plugin->get_lang('User'), $plugin->get_lang('Program'), $plugin->get_lang('Responsible'), $plugin->get_lang('Status'), $plugin->get_lang('Message'), $plugin->get_lang('Description') ) );
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$datos = $table->get_clean_html();
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foreach ($datos as $ticket){
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$ticket[0] = substr(strip_tags($ticket[0]), 0,12);
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$ticket_rem = array(utf8_decode( strip_tags($ticket[0])), utf8_decode(api_html_entity_decode($ticket[1])), utf8_decode(strip_tags($ticket[2])), utf8_decode(strip_tags($ticket[3])), utf8_decode(strip_tags($ticket[4])), utf8_decode(strip_tags($ticket[5])), utf8_decode(strip_tags($ticket[6])), utf8_decode(strip_tags($ticket[7])), utf8_decode(strip_tags($ticket[8])), utf8_decode(strip_tags($ticket[10])) );
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$data[] = $ticket_rem;
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}
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Export::export_table_xls($data, $plugin->get_lang('Tickets'));
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exit;
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break;
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case 'close_tickets':
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TicketManager::close_old_tickets();
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break;
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default:
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break;
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}
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}
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//$nameTools = api_xml_http_response_encode($plugin->get_lang('MyTickets'));
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$user_id = api_get_user_id();
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$isAdmin = api_is_platform_admin();
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Display::display_header($plugin->get_lang('MyTickets'));
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if ($isAdmin){
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$get_parameter = '&keyword='. $_GET['keyword'] .'&keyword_status='. $_GET['keyword_status'] .'&keyword_category='. $_GET['keyword_category'] .'&keyword_request_user='. $_GET['keyword_request_user'];
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$get_parameter .= '&keyword_admin='. $_GET['keyword_admin'] .'&keyword_start_date='. $_GET['keyword_start_date'].'&keyword_unread='. $_GET['keyword_unread'] ;
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$get_parameter2 = '&Tickets_per_page='.$_GET['Tickets_per_page'].'&Tickets_column='.$_GET['Tickets_column'];
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if (isset($_GET['submit_advanced'])){
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$get_parameter .= "&submit_advanced=";
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}
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if (isset($_GET['submit_simple'])){
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$get_parameter .= "&submit_simple=";
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}
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//select categories
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$select_types .= '<select class="chzn-select" style="width: 200px; " name = "keyword_category" id="keyword_category" ">';
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$select_types .= '<option value="">---'.get_lang('Select').'---</option>';
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$types = TicketManager::get_all_tickets_categories();
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foreach ($types as $type) {
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$select_types.= "<option value = '".$type['category_id']."'>".$type['name']."</option>";
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}
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$select_types .= "</select>";
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//select admins
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$select_admins .= '<select class ="chzn-select" style="width: 200px; " name = "keyword_admin" id="keyword_admin" ">';
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$select_admins .= '<option value="">---'.get_lang('Select').'---</option>';
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$select_admins .= '<option value = "0">'.$plugin->get_lang('Unassigned').'</option>';
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$admins = UserManager::get_user_list_like(array("status"=>"1"),array("username"),true);
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foreach ($admins as $admin) {
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$select_admins.= "<option value = '".$admin['user_id']."'>".$admin['lastname']." ,".$admin['firstname']."</option>";
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}
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$select_admins .= "</select>";
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//select status
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$select_status .= '<select class ="chzn-select" style="width: 200px; " name = "keyword_status" id="keyword_status" >';
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$select_status .= '<option value="">---'.get_lang('Select').'---</option>';
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$status = TicketManager::get_all_tickets_status();
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foreach ($status as $stat) {
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$select_status.= "<option value = '".$stat['status_id']."'>".$stat['name']."</option>";
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}
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$select_status .= "</select>";
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//select priority
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$select_priority .= '<select style="width: 200px; " name = "keyword_priority" id="keyword_priority" >';
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$select_priority .= '<option value="">'.get_lang('All').'</option>';
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$select_priority .= '<option value="NRM">'.get_lang('PriorityNormal').'</option>';
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$select_priority .= '<option value="ALT">'.get_lang('PriorityHigh').'</option>';
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$select_priority .= '<option value="LOW">'.get_lang('PriorityLow').'</option>';
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$select_priority .= "</select>";
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//select unread
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$select_unread = '<select style="width: 100px; " name = "keyword_unread" id="keyword_unread" >';
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$select_unread .= '<option value="">'.get_lang('All').'</option>';
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$select_unread .= '<option value="yes">'.get_lang('Read').'</option>';
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$select_unread .= '<option value="no">'.get_lang('Unread').'</option>';
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$select_unread .= "</select>";
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// Create a search-box
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$form = new FormValidator('search_simple','get','','',null,false);
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$renderer =& $form->defaultRenderer();
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$renderer->setElementTemplate('<span>{element}</span> ');
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$form->addElement('text','keyword',get_lang('keyword'), 'size="25"');
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$form->addElement('style_submit_button', 'submit_simple',get_lang('Search'),'class="search"');
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$form->addElement('static','search_advanced_link',null,'<a href="javascript://" class = "advanced_parameters" onclick="display_advanced_search_form();"><span id="img_plus_and_minus"> '.Display::return_icon('div_show.gif',get_lang('Show'),array('style'=>'vertical-align:middle')).' '.get_lang('AdvancedSearch').'</span></a>');
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echo '<div class="actions" style="width:100%;">';
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if (api_is_platform_admin()) {
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/*echo '<span style="float:right;">'.
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'<a href="'.api_get_self().'?action=close_tickets">'.Display::return_icon('warning.png',$plugin->get_lang('TckClose'),'','32').'</a>'.
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'</span>';*/
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echo '<span style="float:right;">'.
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'<a href="'.api_get_self().'?action=export'.$get_parameter.$get_parameter2.'">'.Display::return_icon('import_excel.png',get_lang('Export'),'','32').'</a>'.
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'</span>';
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echo '<span style="float:right;">'.
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'<a href="'.api_get_path(WEB_PLUGIN_PATH).'ticket/s/new_ticket.php">'.Display::return_icon('add.png',$plugin->get_lang('TckNew'),'','32').'</a>'.
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'</span>';
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echo '<span style="float:right;">'.
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'</span>';
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}
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$form->display();
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echo '</div>';
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echo '<form action="'.api_get_self().'" method="get" name="advanced_search" id="advanced_search" display:"none">
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<div id="advanced_search_form" style="display: block;">
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<div class="row">
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<div class="form_header">'.get_lang('AdvancedSearch').'</div>
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</div>
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<table width="100%">
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<tbody>
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<tr>
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<td width="30%"><div class="row">
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<div class="label2">'.get_lang('Category').'</div>
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<div class="formw2">'.$select_types.'</div>
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</div></td>
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<td width="25%"><div class="row">
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<div class="label2">'.get_lang('User').'</div>
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<div class="formw2"><input id="keyword_request_user" name="keyword_request_user" type="text"></div>
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</div></td>
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<td width="25%"><div class="row">
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<div class="label2">'.$plugin->get_lang('RegisterDate').':</div>
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<div class="formw2"><input id="keyword_start_date_start" name="keyword_start_date_start" type="text"></div>
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</div></td>
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<td width="20%"><div class="row">
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<div class="label2"><input type="checkbox" name="keyword_dates" value="1">'.get_lang('Untill').':</div>
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<div class="formw2"><input id="keyword_start_date_end" name="keyword_start_date_end" type="text"></div>
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</div></td>
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</tr>
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<tr >
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<td><div class="row">
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<div class="label2">'.$plugin->get_lang('AssignedTo').':</div>
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<div class="formw2">'.$select_admins.'</div>
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</div></td>
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<td><div class="row">
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<div class="label2">'.get_lang('Status').':</div>
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<div class="formw2">'.$select_status.'</div>
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</div></td>
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<td><div class="row">
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<div class="row">
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<div class="label2">'.$plugin->get_lang('Priority').':</div>
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<div class="formw2">'.$select_priority.'</div>
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</div></td>
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<td><div class="row">
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<div class="row">
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<div class="label2">'.$plugin->get_lang('Priority').':</div>
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<div class="formw2">'.$select_unread.'</div>
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</div></td>
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</tr>
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<tr>
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<td width="30%">
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<div class="row" >
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<div class="label2">'.get_lang('Course').'</div>
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<div class="formw2"><input id="keyword_course" name="keyword_course" type="text"></div>
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</div>
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</td>
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<td colspan= "3"><div class="row">
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<button name="submit_advanced" type="submit">'.get_lang('AdvancedSearch').'</button>
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</div></td>
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</tr>
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</tbody>
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</table>
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</div>
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<input name="_qf__advanced_search" type="hidden" value="">
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<div class="clear"> </div>
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</form>
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';
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}
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if($isAdmin){
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$table->set_header(0, $plugin->get_lang('TicketNum'), true);
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$table->set_header(1, $plugin->get_lang('Date'), true);
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$table->set_header(2, $plugin->get_lang('DateLastEdition'), true);
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$table->set_header(3, $plugin->get_lang('Category'), true);
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$table->set_header(4, $plugin->get_lang('User'), true);
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$table->set_header(5, $plugin->get_lang('Responsible'), true);
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$table->set_header(6, $plugin->get_lang('Status'), true);
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$table->set_header(7, $plugin->get_lang('Message'), true);
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$table->set_header(8, get_lang('Actions'), true);
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$table->set_header(9, get_lang('Description'), true,array("style"=>"width:200px"));
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}else{
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echo '<center><h1>'.$plugin->get_lang('MyTickets').'</h1></center>';
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echo '<center><p>'.$plugin->get_lang('MsgWelcome').'</p></center>';
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if(isset($_GET['message'])){
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Display::display_confirmation_message($plugin->get_lang('TckSuccessSave'));
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}
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$table->set_header(0, $plugin->get_lang('TicketNum'), true);
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$table->set_header(1, $plugin->get_lang('Date'), true);
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$table->set_header(2, $plugin->get_lang('DateLastEdition'), true);
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$table->set_header(3, $plugin->get_lang('Category'));
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$table->set_header(4, $plugin->get_lang('Status'), false);
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$table->set_header(5, get_lang('Actions'), false);
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}
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$table->display();
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Display::display_footer();
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?>
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