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2354 lines
80 KiB
2354 lines
80 KiB
<?php
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/* For licensing terms, see /license.txt */
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use Chamilo\TicketBundle\Entity\Project;
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use Chamilo\TicketBundle\Entity\Status;
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use Chamilo\TicketBundle\Entity\Priority;
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use Chamilo\TicketBundle\Entity\Ticket;
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use \Database;
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/**
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* Class TicketManager
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* @package chamilo.plugin.ticket
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*/
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class TicketManager
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{
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const PRIORITY_NORMAL = 'NRM';
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const PRIORITY_HIGH = 'HGH';
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const PRIORITY_LOW = 'LOW';
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const SOURCE_EMAIL = 'MAI';
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const SOURCE_PHONE = 'TEL';
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const SOURCE_PLATFORM = 'PLA';
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const SOURCE_PRESENTIAL = 'PRE';
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const STATUS_NEW = 'NAT';
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const STATUS_PENDING = 'PND';
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const STATUS_UNCONFIRMED = 'XCF';
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const STATUS_CLOSE = 'CLS';
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const STATUS_FORWARDED = 'REE';
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/**
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* Constructor
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*/
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public function __construct()
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{
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}
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/**
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* Get categories of tickets
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*
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* @param int $projectId
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* @param string $order
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*
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* @return array
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*/
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public static function get_all_tickets_categories($projectId, $order = '')
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{
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$table_support_category = Database::get_main_table(TABLE_TICKET_CATEGORY);
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$table_support_project = Database::get_main_table(TABLE_TICKET_PROJECT);
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$order = empty($order) ? 'category.total_tickets DESC' : $order;
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$projectId = (int) $projectId;
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$sql = "SELECT
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category.*,
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category.id category_id,
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project.other_area,
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project.email
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FROM
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$table_support_category category
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INNER JOIN $table_support_project project
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ON project.id = category.project_id
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WHERE project.id = $projectId
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ORDER BY $order";
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$result = Database::query($sql);
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$types = array();
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while ($row = Database::fetch_assoc($result)) {
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$types[] = $row;
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}
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return $types;
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}
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/**
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* @param $from
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* @param $numberItems
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* @param $column
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* @param $direction
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* @return array
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*/
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public static function getCategories($from, $numberItems, $column, $direction)
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{
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$table = Database::get_main_table(TABLE_TICKET_CATEGORY);
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$sql = "SELECT id, name, description, total_tickets
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FROM $table";
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if (!in_array($direction, array('ASC', 'DESC'))) {
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$direction = 'ASC';
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}
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$column = intval($column);
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$from = intval($from);
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$numberItems = intval($numberItems);
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//$sql .= " ORDER BY col$column $direction ";
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$sql .= " LIMIT $from,$numberItems";
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$result = Database::query($sql);
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$types = array();
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while ($row = Database::fetch_array($result)) {
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$types[] = $row;
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}
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return $types;
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}
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/**
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* @param int $id
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* @return array|mixed
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*/
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public static function getCategory($id)
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{
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$table = Database::get_main_table(TABLE_TICKET_CATEGORY);
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$id = intval($id);
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$sql = "SELECT id, name, description, total_tickets
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FROM $table WHERE id = $id";
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$result = Database::query($sql);
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$category = Database::fetch_array($result);
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return $category;
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}
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/**
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* @return int
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*/
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public static function getCategoriesCount()
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{
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$table = Database::get_main_table(TABLE_TICKET_CATEGORY);
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$sql = "SELECT count(id) count
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FROM $table ";
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$result = Database::query($sql);
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$category = Database::fetch_array($result);
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return $category['count'];
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}
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/**
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* @param int $id
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* @param array $params
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*/
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public static function updateCategory($id, $params)
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{
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$table = Database::get_main_table(TABLE_TICKET_CATEGORY);
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$id = intval($id);
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Database::update($table, $params, ['id = ?' => $id]);
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}
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/**
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* @param array $params
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*/
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public static function addCategory($params)
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{
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$table = Database::get_main_table(TABLE_TICKET_CATEGORY);
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Database::insert($table, $params);
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}
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/**
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* @param int $id
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*
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* @return bool
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*/
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public static function deleteCategory($id)
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{
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$id = intval($id);
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if (empty($id)) {
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return false;
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}
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$table = Database::get_main_table(TABLE_TICKET_TICKET);
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$sql = "UPDATE $table SET category_id = NULL WHERE category_id = $id";
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Database::query($sql);
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$table = Database::get_main_table(TABLE_TICKET_CATEGORY);
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$sql = "DELETE FROM $table WHERE id = $id";
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Database::query($sql);
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return true;
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}
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/**
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* @param int $categoryId
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* @param array $users
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*
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* @return bool
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*/
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public static function addUsersToCategory($categoryId, $users)
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{
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$table = Database::get_main_table(TABLE_TICKET_CATEGORY_REL_USER);
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if (empty($users) || empty($categoryId)) {
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return false;
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}
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foreach ($users as $userId) {
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if (self::userIsAssignedToCategory($userId, $categoryId) == false) {
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$params = [
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'category_id' => $categoryId,
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'user_id' => $userId
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];
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Database::insert($table, $params);
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}
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}
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return true;
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}
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/**
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* @param int $userId
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* @param int $categoryId
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*
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* @return bool
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*/
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public static function userIsAssignedToCategory($userId, $categoryId)
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{
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$table = Database::get_main_table(TABLE_TICKET_CATEGORY_REL_USER);
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$userId = intval($userId);
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$categoryId = intval($categoryId);
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$sql = "SELECT * FROM $table
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WHERE category_id = $categoryId AND user_id = $userId";
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$result = Database::query($sql);
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return Database::num_rows($result) > 0;
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}
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/**
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* @param int $categoryId
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*
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* @return array
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*/
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public static function getUsersInCategory($categoryId)
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{
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$table = Database::get_main_table(TABLE_TICKET_CATEGORY_REL_USER);
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$categoryId = intval($categoryId);
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$sql = "SELECT * FROM $table WHERE category_id = $categoryId";
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$result = Database::query($sql);
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return Database::store_result($result);
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}
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/**
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* @param int $categoryId
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*/
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public static function deleteAllUserInCategory($categoryId)
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{
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$table = Database::get_main_table(TABLE_TICKET_CATEGORY_REL_USER);
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$categoryId = intval($categoryId);
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$sql = "DELETE FROM $table WHERE category_id = $categoryId";
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Database::query($sql);
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}
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/**
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* Get all possible tickets statuses
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* @return array
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*/
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public static function get_all_tickets_status()
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{
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$table = Database::get_main_table(TABLE_TICKET_STATUS);
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$sql = "SELECT * FROM ".$table;
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$result = Database::query($sql);
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$types = array();
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while ($row = Database::fetch_assoc($result)) {
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$types[] = $row;
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}
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return $types;
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}
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/**
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* Inserts a new ticket in the corresponding tables
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* @param int $category_id
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* @param int $course_id
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* @param int $sessionId
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* @param int $project_id
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* @param string $other_area
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* @param string $subject
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* @param string $content
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* @param string $personalEmail
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* @param array $fileAttachments
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* @param string $source
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* @param string $priority
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* @param string $status
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* @param int $assignedUserId
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*
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* @return bool
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*/
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public static function add(
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$category_id,
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$course_id,
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$sessionId,
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$project_id,
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$other_area,
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$subject,
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$content,
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$personalEmail = '',
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$fileAttachments = [],
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$source = '',
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$priority = '',
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$status = '',
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$assignedUserId = 0
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) {
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$table_support_tickets = Database::get_main_table(TABLE_TICKET_TICKET);
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$table_support_category = Database::get_main_table(TABLE_TICKET_CATEGORY);
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if (empty($category_id)) {
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return false;
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}
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$currentUserId = api_get_user_id();
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$currentUserInfo = api_get_user_info();
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$now = api_get_utc_datetime();
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$course_id = intval($course_id);
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$category_id = intval($category_id);
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$project_id = intval($project_id);
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$priority = empty($priority) ? self::PRIORITY_NORMAL : $priority;
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if ($status === '') {
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$status = self::STATUS_NEW;
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if ($other_area > 0) {
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$status = self::STATUS_FORWARDED;
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}
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}
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if (!empty($category_id)) {
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if (empty($assignedUserId)) {
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$usersInCategory = self::getUsersInCategory($category_id);
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if (!empty($usersInCategory) && count($usersInCategory) > 0) {
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$userCategoryInfo = $usersInCategory[0];
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if (isset($userCategoryInfo['user_id'])) {
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$assignedUserId = $userCategoryInfo['user_id'];
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}
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}
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}
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}
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$assignedUserInfo = [];
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if (!empty($assignedUserId)) {
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$assignedUserInfo = api_get_user_info($assignedUserId);
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if (empty($assignedUserInfo)) {
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return false;
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}
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}
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// insert_ticket
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$params = [
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'project_id' => $project_id,
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'category_id' => $category_id,
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'priority_id' => $priority,
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'personal_email' => $personalEmail,
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'status_id' => $status,
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'start_date' => $now,
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'sys_insert_user_id' => $currentUserId,
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'sys_insert_datetime' => $now,
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'sys_lastedit_user_id' => $currentUserId,
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'sys_lastedit_datetime' => $now,
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'source' => $source,
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'assigned_last_user' => $assignedUserId,
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'subject' => $subject,
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'message' => $content
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];
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if (!empty($course_id)) {
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$params['course_id'] = $course_id;
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}
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if (!empty($sessionId)) {
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$params['session_id'] = $sessionId;
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}
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$ticketId = Database::insert($table_support_tickets, $params);
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if ($ticketId) {
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$ticket_code = "A".str_pad($ticketId, 11, '0', STR_PAD_LEFT);
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$titleCreated = sprintf(
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get_lang('TicketXCreated'),
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$ticket_code
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);
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Display::addFlash(Display::return_message(
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$titleCreated,
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'normal',
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false
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));
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if ($assignedUserId != 0) {
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self::assignTicketToUser(
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$ticketId,
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$assignedUserId
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);
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Display::addFlash(Display::return_message(
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sprintf(
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get_lang('TicketXAssignedToUserX'),
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$ticket_code,
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$assignedUserInfo['complete_name']
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),
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'normal',
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false
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));
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}
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if (!empty($fileAttachments)) {
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$attachmentCount = 0;
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foreach ($fileAttachments as $attach) {
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if (!empty($attach['tmp_name'])) {
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$attachmentCount++;
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}
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}
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if ($attachmentCount > 0) {
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self::insertMessage(
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$ticketId,
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'',
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'',
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$fileAttachments,
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$currentUserId
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);
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}
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}
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// Update code
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$sql = "UPDATE $table_support_tickets
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SET code = '$ticket_code'
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WHERE id = '$ticketId'";
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Database::query($sql);
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// Update total
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$sql = "UPDATE $table_support_category
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SET total_tickets = total_tickets + 1
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WHERE id = $category_id";
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Database::query($sql);
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$helpDeskMessage =
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'<table>
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<tr>
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<td width="100px"><b>' . get_lang('User').'</b></td>
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<td width="400px">' . $currentUserInfo['complete_name'].'</td>
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</tr>
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<tr>
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<td width="100px"><b>' . get_lang('Username').'</b></td>
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<td width="400px">' . $currentUserInfo['username'].'</td>
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</tr>
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<tr>
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<td width="100px"><b>' . get_lang('Email').'</b></td>
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<td width="400px">' . $currentUserInfo['email'].'</td>
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</tr>
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<tr>
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<td width="100px"><b>' . get_lang('Phone').'</b></td>
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<td width="400px">' . $currentUserInfo['phone'].'</td>
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</tr>
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<tr>
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<td width="100px"><b>' . get_lang('Date').'</b></td>
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<td width="400px">' . api_convert_and_format_date($now, DATE_TIME_FORMAT_LONG).'</td>
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</tr>
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<tr>
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<td width="100px"><b>' . get_lang('Title').'</b></td>
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<td width="400px">' . $subject.'</td>
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</tr>
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<tr>
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<td width="100px"><b>' . get_lang('Description').'</b></td>
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<td width="400px">' . $content.'</td>
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</tr>
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</table>';
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if ($assignedUserId != 0) {
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$href = api_get_path(WEB_CODE_PATH).'/ticket/ticket_details.php?ticket_id='.$ticketId;
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$helpDeskMessage .= sprintf(
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get_lang('TicketAssignedToXCheckZAtLinkY'),
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$assignedUserInfo['complete_name'],
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$href,
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$ticketId
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);
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}
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if (empty($category_id)) {
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if (api_get_setting('ticket_send_warning_to_all_admins') === 'true') {
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$warningSubject = sprintf(
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get_lang('TicketXCreatedWithNoCategory'),
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$ticket_code
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);
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Display::addFlash(Display::return_message($warningSubject));
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$admins = UserManager::get_all_administrators();
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foreach ($admins as $userId => $data) {
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if ($data['active']) {
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self::send_message_simple(
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$userId,
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$warningSubject,
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$helpDeskMessage
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);
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}
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}
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}
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} else {
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$categoryInfo = self::getCategory($category_id);
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$usersInCategory = self::getUsersInCategory($category_id);
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$message = '<h2>'.get_lang('TicketInformation').'</h2><br />'.$helpDeskMessage;
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if (api_get_setting('ticket_warn_admin_no_user_in_category') === 'true') {
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$usersInCategory = self::getUsersInCategory($category_id);
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if (empty($usersInCategory)) {
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$subject = sprintf(
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get_lang('WarningCategoryXDoesntHaveUsers'),
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$categoryInfo['name']
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);
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if (api_get_setting('ticket_send_warning_to_all_admins') === 'true') {
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Display::addFlash(Display::return_message(
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sprintf(
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get_lang('CategoryWithNoUserNotificationSentToAdmins'),
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$categoryInfo['name']
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),
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null,
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false
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));
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|
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$admins = UserManager::get_all_administrators();
|
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foreach ($admins as $userId => $data) {
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if ($data['active']) {
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self::sendNotification(
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$ticketId,
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$subject,
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$message,
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$userId
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);
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}
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}
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} else {
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Display::addFlash(Display::return_message($subject));
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}
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}
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}
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|
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// Send notification to all users
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if (!empty($usersInCategory)) {
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foreach ($usersInCategory as $data) {
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if ($data['user_id']) {
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self::sendNotification(
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$ticketId,
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$subject,
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$message,
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$data['user_id']
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);
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}
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}
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}
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}
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|
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if (!empty($personalEmail)) {
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api_mail_html(
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get_lang('VirtualSupport'),
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$personalEmail,
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get_lang('IncidentResentToVirtualSupport'),
|
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$helpDeskMessage
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);
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}
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|
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self::sendNotification(
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$ticketId,
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$titleCreated,
|
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$helpDeskMessage
|
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);
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|
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return true;
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} else {
|
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return false;
|
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}
|
|
}
|
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|
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/**
|
|
* Assign ticket to admin
|
|
*
|
|
* @param int $ticketId
|
|
* @param int $userId
|
|
*
|
|
* @return bool
|
|
*/
|
|
public static function assignTicketToUser(
|
|
$ticketId,
|
|
$userId
|
|
) {
|
|
$ticketId = intval($ticketId);
|
|
$userId = intval($userId);
|
|
|
|
if (empty($ticketId)) {
|
|
return false;
|
|
}
|
|
|
|
$table_support_tickets = Database::get_main_table(TABLE_TICKET_TICKET);
|
|
$ticket = self::get_ticket_detail_by_id($ticketId);
|
|
|
|
if ($ticket) {
|
|
$sql = "UPDATE $table_support_tickets
|
|
SET assigned_last_user = $userId
|
|
WHERE id = $ticketId";
|
|
Database::query($sql);
|
|
|
|
$table = Database::get_main_table(TABLE_TICKET_ASSIGNED_LOG);
|
|
$params = [
|
|
'ticket_id' => $ticketId,
|
|
'user_id' => $userId,
|
|
'sys_insert_user_id' => api_get_user_id(),
|
|
'assigned_date' => api_get_utc_datetime()
|
|
];
|
|
Database::insert($table, $params);
|
|
|
|
return true;
|
|
} else {
|
|
return false;
|
|
}
|
|
}
|
|
|
|
/**
|
|
* Insert message between Users and Admins
|
|
* @param int $ticketId
|
|
* @param string $subject
|
|
* @param string $content
|
|
* @param array $fileAttachments
|
|
* @param int $userId
|
|
* @param string $status
|
|
* @param bool $sendConfirmation
|
|
*
|
|
* @return bool
|
|
*/
|
|
public static function insertMessage(
|
|
$ticketId,
|
|
$subject,
|
|
$content,
|
|
$fileAttachments,
|
|
$userId,
|
|
$status = 'NOL',
|
|
$sendConfirmation = false
|
|
) {
|
|
$ticketId = intval($ticketId);
|
|
$userId = intval($userId);
|
|
$table_support_messages = Database::get_main_table(TABLE_TICKET_MESSAGE);
|
|
$table_support_tickets = Database::get_main_table(TABLE_TICKET_TICKET);
|
|
if ($sendConfirmation) {
|
|
$form = '<form action="ticket_details.php?ticket_id='.$ticketId.'" id="confirmticket" method="POST" >
|
|
<p>' . get_lang('TicketWasThisAnswerSatisfying').'</p>
|
|
<button class="btn btn-primary responseyes" name="response" id="responseyes" value="1">' . get_lang('Yes').'</button>
|
|
<button class="btn btn-danger responseno" name="response" id="responseno" value="0">' . get_lang('No').'</button>
|
|
</form>';
|
|
$content .= $form;
|
|
}
|
|
|
|
$now = api_get_utc_datetime();
|
|
|
|
$params = [
|
|
'ticket_id' => $ticketId,
|
|
'subject' => $subject,
|
|
'message' => $content,
|
|
'ip_address' => $_SERVER['REMOTE_ADDR'],
|
|
'sys_insert_user_id' => $userId,
|
|
'sys_insert_datetime' => $now,
|
|
'sys_lastedit_user_id' => $userId,
|
|
'sys_lastedit_datetime' => $now,
|
|
'status' => $status
|
|
];
|
|
$messageId = Database::insert($table_support_messages, $params);
|
|
if ($messageId) {
|
|
// update_total_message
|
|
$sql = "UPDATE $table_support_tickets
|
|
SET
|
|
sys_lastedit_user_id ='$userId',
|
|
sys_lastedit_datetime ='$now',
|
|
total_messages = (
|
|
SELECT COUNT(*) as total_messages
|
|
FROM $table_support_messages
|
|
WHERE ticket_id ='$ticketId'
|
|
)
|
|
WHERE id = $ticketId ";
|
|
Database::query($sql);
|
|
|
|
if (is_array($fileAttachments)) {
|
|
foreach ($fileAttachments as $file_attach) {
|
|
if ($file_attach['error'] == 0) {
|
|
self::saveMessageAttachmentFile(
|
|
$file_attach,
|
|
$ticketId,
|
|
$messageId
|
|
);
|
|
} else {
|
|
if ($file_attach['error'] != UPLOAD_ERR_NO_FILE) {
|
|
return false;
|
|
}
|
|
}
|
|
}
|
|
}
|
|
}
|
|
|
|
return true;
|
|
}
|
|
|
|
/**
|
|
* Attachment files when a message is sent
|
|
* @param $file_attach
|
|
* @param $ticketId
|
|
* @param $message_id
|
|
* @return array
|
|
*/
|
|
public static function saveMessageAttachmentFile(
|
|
$file_attach,
|
|
$ticketId,
|
|
$message_id
|
|
) {
|
|
$now = api_get_utc_datetime();
|
|
$userId = api_get_user_id();
|
|
$ticketId = intval($ticketId);
|
|
$new_file_name = add_ext_on_mime(
|
|
stripslashes($file_attach['name']),
|
|
$file_attach['type']
|
|
);
|
|
$file_name = $file_attach['name'];
|
|
$table_support_message_attachments = Database::get_main_table(TABLE_TICKET_MESSAGE_ATTACHMENTS);
|
|
if (!filter_extension($new_file_name)) {
|
|
echo Display::return_message(
|
|
get_lang('UplUnableToSaveFileFilteredExtension'),
|
|
'error'
|
|
);
|
|
} else {
|
|
$result = api_upload_file('ticket_attachment', $file_attach, $ticketId);
|
|
if ($result) {
|
|
$safe_file_name = Database::escape_string($new_file_name);
|
|
$safe_new_file_name = Database::escape_string($result['path_to_save']);
|
|
$sql = "INSERT INTO $table_support_message_attachments (
|
|
filename,
|
|
path,
|
|
ticket_id,
|
|
message_id,
|
|
size,
|
|
sys_insert_user_id,
|
|
sys_insert_datetime,
|
|
sys_lastedit_user_id,
|
|
sys_lastedit_datetime
|
|
) VALUES (
|
|
'$safe_file_name',
|
|
'$safe_new_file_name',
|
|
'$ticketId',
|
|
'$message_id',
|
|
'".$file_attach['size']."',
|
|
'$userId',
|
|
'$now',
|
|
'$userId',
|
|
'$now'
|
|
)";
|
|
Database::query($sql);
|
|
|
|
return true;
|
|
}
|
|
}
|
|
}
|
|
|
|
/**
|
|
* Get tickets by userId
|
|
* @param int $from
|
|
* @param int $number_of_items
|
|
* @param $column
|
|
* @param $direction
|
|
* @param int $userId
|
|
* @return array
|
|
*/
|
|
public static function get_tickets_by_user_id(
|
|
$from,
|
|
$number_of_items,
|
|
$column,
|
|
$direction,
|
|
$userId = 0
|
|
) {
|
|
$table_support_category = Database::get_main_table(TABLE_TICKET_CATEGORY);
|
|
$table_support_tickets = Database::get_main_table(TABLE_TICKET_TICKET);
|
|
$table_support_priority = Database::get_main_table(TABLE_TICKET_PRIORITY);
|
|
$table_support_status = Database::get_main_table(TABLE_TICKET_STATUS);
|
|
$direction = !empty($direction) ? $direction : 'DESC';
|
|
$userId = !empty($userId) ? $userId : api_get_user_id();
|
|
$userInfo = api_get_user_info($userId);
|
|
$isAdmin = UserManager::is_admin($userId);
|
|
|
|
if (!isset($_GET['project_id'])) {
|
|
return [];
|
|
}
|
|
|
|
switch ($column) {
|
|
case 0:
|
|
$column = 'ticket_id';
|
|
break;
|
|
case 1:
|
|
$column = 'status_name';
|
|
break;
|
|
case 2:
|
|
$column = 'start_date';
|
|
break;
|
|
case 3:
|
|
$column = 'sys_lastedit_datetime';
|
|
break;
|
|
case 4:
|
|
$column = 'category_name';
|
|
break;
|
|
case 5:
|
|
$column = 'sys_insert_user_id';
|
|
break;
|
|
case 6:
|
|
$column = 'assigned_last_user';
|
|
break;
|
|
case 7:
|
|
$column = 'total_messages';
|
|
break;
|
|
case 8:
|
|
$column = 'subject';
|
|
break;
|
|
default:
|
|
$column = 'ticket_id';
|
|
}
|
|
|
|
$sql = "SELECT DISTINCT
|
|
ticket.*,
|
|
ticket.id ticket_id,
|
|
status.name AS status_name,
|
|
ticket.start_date,
|
|
ticket.sys_lastedit_datetime,
|
|
cat.name AS category_name,
|
|
priority.name AS priority_name,
|
|
ticket.total_messages AS total_messages,
|
|
ticket.message AS message,
|
|
ticket.subject AS subject,
|
|
ticket.assigned_last_user
|
|
FROM $table_support_tickets ticket
|
|
INNER JOIN $table_support_category cat
|
|
ON (cat.id = ticket.category_id)
|
|
INNER JOIN $table_support_priority priority
|
|
ON (ticket.priority_id = priority.id)
|
|
INNER JOIN $table_support_status status
|
|
ON (ticket.status_id = status.id)
|
|
WHERE 1=1
|
|
";
|
|
|
|
$projectId = (int) $_GET['project_id'];
|
|
$userIsAllowInProject = self::userIsAllowInProject($userInfo, $projectId);
|
|
|
|
// Check if a role was set to the project
|
|
if ($userIsAllowInProject == false) {
|
|
$sql .= " AND (ticket.assigned_last_user = $userId OR ticket.sys_insert_user_id = $userId )";
|
|
}
|
|
|
|
// Search simple
|
|
if (isset($_GET['submit_simple']) && $_GET['keyword'] != '') {
|
|
$keyword = Database::escape_string(trim($_GET['keyword']));
|
|
$sql .= " AND (
|
|
ticket.id LIKE '%$keyword%' OR
|
|
ticket.code LIKE '%$keyword%' OR
|
|
ticket.subject LIKE '%$keyword%' OR
|
|
ticket.message LIKE '%$keyword%' OR
|
|
ticket.keyword LIKE '%$keyword%' OR
|
|
ticket.source LIKE '%$keyword%' OR
|
|
ticket.personal_email LIKE '%$keyword%'
|
|
)";
|
|
}
|
|
|
|
$keywords = [
|
|
'project_id' => 'ticket.project_id',
|
|
'keyword_category' => 'ticket.category_id',
|
|
'keyword_assigned_to' => 'ticket.assigned_last_user',
|
|
'keyword_source' => 'ticket.source ',
|
|
'keyword_status' => 'ticket.status_id',
|
|
'keyword_priority' => 'ticket.priority_id'
|
|
];
|
|
|
|
foreach ($keywords as $keyword => $sqlLabel) {
|
|
if (isset($_GET[$keyword])) {
|
|
$data = Database::escape_string(trim($_GET[$keyword]));
|
|
$sql .= " AND $sqlLabel = '$data' ";
|
|
}
|
|
}
|
|
|
|
// Search advanced
|
|
$keyword_start_date_start = isset($_GET['keyword_start_date_start']) ? Database::escape_string(trim($_GET['keyword_start_date_start'])) : '';
|
|
$keyword_start_date_end = isset($_GET['keyword_start_date_end']) ? Database::escape_string(trim($_GET['keyword_start_date_end'])) : '';
|
|
$keyword_course = isset($_GET['keyword_course']) ? Database::escape_string(trim($_GET['keyword_course'])) : '';
|
|
$keyword_range = !empty($keyword_start_date_start) && !empty($keyword_start_date_end);
|
|
|
|
if ($keyword_range == false && $keyword_start_date_start != '') {
|
|
$sql .= " AND DATE_FORMAT(ticket.start_date,'%d/%m/%Y') >= '$keyword_start_date_start' ";
|
|
}
|
|
if ($keyword_range && $keyword_start_date_start != '' && $keyword_start_date_end != '') {
|
|
$sql .= " AND DATE_FORMAT(ticket.start_date,'%d/%m/%Y') >= '$keyword_start_date_start'
|
|
AND DATE_FORMAT(ticket.start_date,'%d/%m/%Y') <= '$keyword_start_date_end'";
|
|
}
|
|
|
|
if ($keyword_course != '') {
|
|
$course_table = Database::get_main_table(TABLE_MAIN_COURSE);
|
|
$sql .= " AND ticket.course_id IN (
|
|
SELECT id FROM $course_table
|
|
WHERE (
|
|
title LIKE '%$keyword_course%' OR
|
|
code LIKE '%$keyword_course%' OR
|
|
visual_code LIKE '%$keyword_course%'
|
|
)
|
|
)";
|
|
}
|
|
$sql .= " ORDER BY $column $direction";
|
|
$sql .= " LIMIT $from, $number_of_items";
|
|
|
|
$result = Database::query($sql);
|
|
$tickets = array();
|
|
$webPath = api_get_path(WEB_PATH);
|
|
while ($row = Database::fetch_assoc($result)) {
|
|
$userInfo = api_get_user_info($row['sys_insert_user_id']);
|
|
$hrefUser = $webPath.'main/admin/user_information.php?user_id='.$userInfo['user_id'];
|
|
$name = "<a href='$hrefUser'> {$userInfo['complete_name_with_username']} </a>";
|
|
if ($row['assigned_last_user'] != 0) {
|
|
$assignedUserInfo = api_get_user_info($row['assigned_last_user']);
|
|
if (!empty($assignedUserInfo)) {
|
|
$hrefResp = $webPath.'main/admin/user_information.php?user_id='.$assignedUserInfo['user_id'];
|
|
$row['assigned_last_user'] = "<a href='$hrefResp'> {$assignedUserInfo['complete_name_with_username']} </a>";
|
|
} else {
|
|
$row['assigned_last_user'] = get_lang('UnknownUser');
|
|
}
|
|
} else {
|
|
if ($row['status_id'] !== self::STATUS_FORWARDED) {
|
|
$row['assigned_last_user'] = '<span style="color:#ff0000;">'.get_lang('ToBeAssigned').'</span>';
|
|
} else {
|
|
$row['assigned_last_user'] = '<span style="color:#00ff00;">'.get_lang('MessageResent').'</span>';
|
|
}
|
|
}
|
|
|
|
switch ($row['source']) {
|
|
case self::SOURCE_PRESENTIAL:
|
|
$img_source = 'icons/32/user.png';
|
|
break;
|
|
case self::SOURCE_EMAIL:
|
|
$img_source = 'icons/32/mail.png';
|
|
break;
|
|
case self::SOURCE_PHONE:
|
|
$img_source = 'icons/32/event.png';
|
|
break;
|
|
default:
|
|
$img_source = 'icons/32/course_home.png';
|
|
break;
|
|
}
|
|
|
|
$row['start_date'] = Display::dateToStringAgoAndLongDate($row['start_date']);
|
|
$row['sys_lastedit_datetime'] = Display::dateToStringAgoAndLongDate($row['sys_lastedit_datetime']);
|
|
|
|
$icon = Display::return_icon($img_source, get_lang('Info')).'<a href="ticket_details.php?ticket_id='.$row['id'].'">'.$row['code'].'</a>';
|
|
|
|
if ($isAdmin) {
|
|
$ticket = array(
|
|
$icon.' '.$row['subject'],
|
|
$row['status_name'],
|
|
$row['start_date'],
|
|
$row['sys_lastedit_datetime'],
|
|
$row['category_name'],
|
|
$name,
|
|
$row['assigned_last_user'],
|
|
$row['total_messages']
|
|
);
|
|
} else {
|
|
$ticket = array(
|
|
$icon.' '.$row['subject'],
|
|
$row['status_name'],
|
|
$row['start_date'],
|
|
$row['sys_lastedit_datetime'],
|
|
$row['category_name']
|
|
);
|
|
}
|
|
if ($isAdmin) {
|
|
$ticket['0'] .= ' <a href="javascript:void(0)" onclick="load_history_ticket(\'div_'.$row['ticket_id'].'\','.$row['ticket_id'].')">
|
|
<img onclick="load_course_list(\'div_' . $row['ticket_id'].'\','.$row['ticket_id'].')" onmouseover="clear_course_list (\'div_'.$row['ticket_id'].'\')" src="'.Display::returnIconPath('history.gif').'" title="'.get_lang('Historial').'" alt="'.get_lang('Historial').'"/>
|
|
<div class="blackboard_hide" id="div_' . $row['ticket_id'].'"> </div>
|
|
</a> ';
|
|
}
|
|
$tickets[] = $ticket;
|
|
}
|
|
|
|
return $tickets;
|
|
}
|
|
|
|
/**
|
|
* @param int $userId
|
|
* @return int
|
|
*/
|
|
public static function get_total_tickets_by_user_id($userId = 0)
|
|
{
|
|
$table_support_category = Database::get_main_table(TABLE_TICKET_CATEGORY);
|
|
$table_support_tickets = Database::get_main_table(TABLE_TICKET_TICKET);
|
|
$table_support_priority = Database::get_main_table(TABLE_TICKET_PRIORITY);
|
|
$table_support_status = Database::get_main_table(TABLE_TICKET_STATUS);
|
|
|
|
$userInfo = api_get_user_info();
|
|
if (empty($userInfo)) {
|
|
return 0;
|
|
}
|
|
$userId = $userInfo['id'];
|
|
|
|
if (!isset($_GET['project_id'])) {
|
|
return 0;
|
|
}
|
|
|
|
$sql = "SELECT COUNT(ticket.id) AS total
|
|
FROM $table_support_tickets ticket
|
|
INNER JOIN $table_support_category cat
|
|
ON (cat.id = ticket.category_id)
|
|
INNER JOIN $table_support_priority priority
|
|
ON (ticket.priority_id = priority.id)
|
|
INNER JOIN $table_support_status status
|
|
ON (ticket.status_id = status.id)
|
|
WHERE 1 = 1";
|
|
|
|
$projectId = (int) $_GET['project_id'];
|
|
$allowRoleList = self::getAllowedRolesFromProject($projectId);
|
|
|
|
// Check if a role was set to the project
|
|
if (!empty($allowRoleList) && is_array($allowRoleList)) {
|
|
if (!in_array($userInfo['status'], $allowRoleList)) {
|
|
$sql .= " AND (ticket.assigned_last_user = $userId OR ticket.sys_insert_user_id = $userId )";
|
|
}
|
|
} else {
|
|
if (!api_is_platform_admin()) {
|
|
$sql .= " AND (ticket.assigned_last_user = $userId OR ticket.sys_insert_user_id = $userId )";
|
|
}
|
|
}
|
|
|
|
// Search simple
|
|
if (isset($_GET['submit_simple'])) {
|
|
if ($_GET['keyword'] != '') {
|
|
$keyword = Database::escape_string(trim($_GET['keyword']));
|
|
$sql .= " AND (
|
|
ticket.code LIKE '%$keyword%' OR
|
|
ticket.subject LIKE '%$keyword%' OR
|
|
ticket.message LIKE '%$keyword%' OR
|
|
ticket.keyword LIKE '%$keyword%' OR
|
|
ticket.personal_email LIKE '%$keyword%' OR
|
|
ticket.source LIKE '%$keyword%'
|
|
)";
|
|
}
|
|
}
|
|
|
|
$keywords = [
|
|
'project_id' => 'ticket.project_id',
|
|
'keyword_category' => 'ticket.category_id',
|
|
'keyword_assigned_to' => 'ticket.assigned_last_user',
|
|
'keyword_source' => 'ticket.source',
|
|
'keyword_status' => 'ticket.status_id',
|
|
'keyword_priority' => 'ticket.priority_id'
|
|
];
|
|
|
|
foreach ($keywords as $keyword => $sqlLabel) {
|
|
if (isset($_GET[$keyword])) {
|
|
$data = Database::escape_string(trim($_GET[$keyword]));
|
|
$sql .= " AND $sqlLabel = '$data' ";
|
|
}
|
|
}
|
|
|
|
// Search advanced
|
|
$keyword_start_date_start = isset($_GET['keyword_start_date_start']) ? Database::escape_string(trim($_GET['keyword_start_date_start'])) : '';
|
|
$keyword_start_date_end = isset($_GET['keyword_start_date_end']) ? Database::escape_string(trim($_GET['keyword_start_date_end'])) : '';
|
|
$keyword_range = isset($_GET['keyword_dates']) ? Database::escape_string(trim($_GET['keyword_dates'])) : '';
|
|
$keyword_course = isset($_GET['keyword_course']) ? Database::escape_string(trim($_GET['keyword_course'])) : '';
|
|
|
|
if ($keyword_range == false && $keyword_start_date_start != '') {
|
|
$sql .= " AND DATE_FORMAT( ticket.start_date,'%d/%m/%Y') = '$keyword_start_date_start' ";
|
|
}
|
|
if ($keyword_range && $keyword_start_date_start != '' && $keyword_start_date_end != '') {
|
|
$sql .= " AND DATE_FORMAT( ticket.start_date,'%d/%m/%Y') >= '$keyword_start_date_start'
|
|
AND DATE_FORMAT( ticket.start_date,'%d/%m/%Y') <= '$keyword_start_date_end'";
|
|
}
|
|
if ($keyword_course != '') {
|
|
$course_table = Database::get_main_table(TABLE_MAIN_COURSE);
|
|
$sql .= " AND ticket.course_id IN ( ";
|
|
$sql .= "SELECT id
|
|
FROM $course_table
|
|
WHERE (title LIKE '%$keyword_course%'
|
|
OR code LIKE '%$keyword_course%'
|
|
OR visual_code LIKE '%$keyword_course%' )) ";
|
|
}
|
|
|
|
$res = Database::query($sql);
|
|
$obj = Database::fetch_object($res);
|
|
|
|
return (int)$obj->total;
|
|
}
|
|
|
|
/**
|
|
* @param int $id
|
|
* @return \Chamilo\TicketBundle\Entity\MessageAttachment
|
|
*/
|
|
public static function getTicketMessageAttachment($id)
|
|
{
|
|
$id = (int) $id;
|
|
$em = Database::getManager();
|
|
|
|
$item = $em->getRepository('ChamiloTicketBundle:MessageAttachment')->find($id);
|
|
if ($item) {
|
|
return $item;
|
|
}
|
|
|
|
return false;
|
|
}
|
|
|
|
/**
|
|
* @param int $ticketId
|
|
* @return array
|
|
*/
|
|
public static function get_ticket_detail_by_id($ticketId)
|
|
{
|
|
$ticketId = intval($ticketId);
|
|
$table_support_category = Database::get_main_table(TABLE_TICKET_CATEGORY);
|
|
$table_support_tickets = Database::get_main_table(TABLE_TICKET_TICKET);
|
|
$table_support_priority = Database::get_main_table(TABLE_TICKET_PRIORITY);
|
|
$table_support_status = Database::get_main_table(TABLE_TICKET_STATUS);
|
|
$table_support_messages = Database::get_main_table(TABLE_TICKET_MESSAGE);
|
|
$table_support_message_attachments = Database::get_main_table(TABLE_TICKET_MESSAGE_ATTACHMENTS);
|
|
$table_main_user = Database::get_main_table(TABLE_MAIN_USER);
|
|
|
|
$sql = "SELECT
|
|
ticket.*,
|
|
cat.name,
|
|
status.name as status,
|
|
priority.name priority
|
|
FROM $table_support_tickets ticket
|
|
INNER JOIN $table_support_category cat
|
|
ON (cat.id = ticket.category_id)
|
|
INNER JOIN $table_support_priority priority
|
|
ON (priority.id = ticket.priority_id)
|
|
INNER JOIN $table_support_status status
|
|
ON (status.id = ticket.status_id)
|
|
WHERE
|
|
ticket.id = $ticketId ";
|
|
$result = Database::query($sql);
|
|
$ticket = array();
|
|
if (Database::num_rows($result) > 0) {
|
|
while ($row = Database::fetch_assoc($result)) {
|
|
$row['course'] = null;
|
|
$row['start_date_from_db'] = $row['start_date'];
|
|
$row['start_date'] = api_convert_and_format_date(
|
|
api_get_local_time($row['start_date']),
|
|
DATE_TIME_FORMAT_LONG,
|
|
api_get_timezone()
|
|
);
|
|
$row['end_date_from_db'] = $row['end_date'];
|
|
$row['end_date'] = api_convert_and_format_date(
|
|
api_get_local_time($row['end_date']),
|
|
DATE_TIME_FORMAT_LONG,
|
|
api_get_timezone()
|
|
);
|
|
$row['sys_lastedit_datetime_from_db'] = $row['sys_lastedit_datetime'];
|
|
$row['sys_lastedit_datetime'] = api_convert_and_format_date(
|
|
api_get_local_time($row['sys_lastedit_datetime']),
|
|
DATE_TIME_FORMAT_LONG,
|
|
api_get_timezone()
|
|
);
|
|
$row['course_url'] = null;
|
|
if ($row['course_id'] != 0) {
|
|
$course = api_get_course_info_by_id($row['course_id']);
|
|
$sessionId = 0;
|
|
if ($row['session_id']) {
|
|
$sessionId = $row['session_id'];
|
|
}
|
|
if ($course) {
|
|
$row['course_url'] = '<a href="'.$course['course_public_url'].'?id_session='.$sessionId.'">'.$course['name'].'</a>';
|
|
}
|
|
}
|
|
|
|
$userInfo = api_get_user_info($row['sys_insert_user_id']);
|
|
$row['user_url'] = '<a href="'.api_get_path(WEB_PATH).'main/admin/user_information.php?user_id='.$userInfo['user_id'].'">
|
|
' . $userInfo['complete_name'].'</a>';
|
|
$ticket['usuario'] = $userInfo;
|
|
$ticket['ticket'] = $row;
|
|
}
|
|
|
|
$sql = "SELECT *, message.id as message_id
|
|
FROM $table_support_messages message
|
|
INNER JOIN $table_main_user user
|
|
ON (message.sys_insert_user_id = user.user_id)
|
|
WHERE
|
|
message.ticket_id = '$ticketId' ";
|
|
$result = Database::query($sql);
|
|
$ticket['messages'] = array();
|
|
$attach_icon = Display::return_icon('attachment.gif', '');
|
|
$webPath = api_get_path(WEB_CODE_PATH);
|
|
while ($row = Database::fetch_assoc($result)) {
|
|
$message = $row;
|
|
$message['admin'] = UserManager::is_admin($message['user_id']);
|
|
$message['user_info'] = api_get_user_info($message['user_id']);
|
|
$sql = "SELECT *
|
|
FROM $table_support_message_attachments
|
|
WHERE
|
|
message_id = ".$row['message_id']." AND
|
|
ticket_id = $ticketId";
|
|
|
|
$result_attach = Database::query($sql);
|
|
while ($row2 = Database::fetch_assoc($result_attach)) {
|
|
$archiveURL = $webPath.'ticket/download.php?ticket_id='.$ticketId.'&id='.$row2['id'];
|
|
$row2['attachment_link'] = $attach_icon.' <a href="'.$archiveURL.'">'.$row2['filename'].'</a> ('.$row2['size'].')';
|
|
$message['attachments'][] = $row2;
|
|
}
|
|
$ticket['messages'][] = $message;
|
|
}
|
|
}
|
|
|
|
return $ticket;
|
|
}
|
|
|
|
/**
|
|
* @param int $ticketId
|
|
* @param int $userId
|
|
* @return bool
|
|
*/
|
|
public static function update_message_status($ticketId, $userId)
|
|
{
|
|
$ticketId = intval($ticketId);
|
|
$userId = intval($userId);
|
|
$table_support_messages = Database::get_main_table(
|
|
TABLE_TICKET_MESSAGE
|
|
);
|
|
$table_support_tickets = Database::get_main_table(TABLE_TICKET_TICKET);
|
|
$now = api_get_utc_datetime();
|
|
$sql = "UPDATE $table_support_messages
|
|
SET
|
|
status = 'LEI',
|
|
sys_lastedit_user_id ='".api_get_user_id()."',
|
|
sys_lastedit_datetime ='" . $now."'
|
|
WHERE ticket_id ='$ticketId' ";
|
|
|
|
if (api_is_platform_admin()) {
|
|
$sql .= " AND sys_insert_user_id = '$userId'";
|
|
} else {
|
|
$sql .= " AND sys_insert_user_id != '$userId'";
|
|
}
|
|
$result = Database::query($sql);
|
|
if (Database::affected_rows($result) > 0) {
|
|
Database::query(
|
|
"UPDATE $table_support_tickets SET
|
|
status_id = '".self::STATUS_PENDING."'
|
|
WHERE id ='$ticketId' AND status_id = '".self::STATUS_NEW."'"
|
|
);
|
|
return true;
|
|
} else {
|
|
return false;
|
|
}
|
|
}
|
|
|
|
/**
|
|
* Send notification to a user through the internal messaging system
|
|
* @param int $ticketId
|
|
* @param string $title
|
|
* @param string $message
|
|
* @param int $onlyToUserId
|
|
*
|
|
* @return bool
|
|
*/
|
|
public static function sendNotification($ticketId, $title, $message, $onlyToUserId = 0)
|
|
{
|
|
$ticketInfo = self::get_ticket_detail_by_id($ticketId);
|
|
|
|
if (empty($ticketInfo)) {
|
|
return false;
|
|
}
|
|
|
|
$assignedUserInfo = api_get_user_info($ticketInfo['ticket']['assigned_last_user']);
|
|
$requestUserInfo = $ticketInfo['usuario'];
|
|
$ticketCode = $ticketInfo['ticket']['code'];
|
|
$status = $ticketInfo['ticket']['status'];
|
|
$priority = $ticketInfo['ticket']['priority'];
|
|
|
|
// Subject
|
|
$titleEmail = "[$ticketCode] $title";
|
|
|
|
// Content
|
|
$href = api_get_path(WEB_CODE_PATH).'/ticket/ticket_details.php?ticket_id='.$ticketId;
|
|
$ticketUrl = Display::url($ticketCode, $href);
|
|
$messageEmail = get_lang('TicketNum').": $ticketUrl <br />";
|
|
$messageEmail .= get_lang('Status').": $status <br />";
|
|
$messageEmail .= get_lang('Priority').": $priority <br />";
|
|
$messageEmail .= '<hr /><br />';
|
|
$messageEmail .= $message;
|
|
|
|
$currentUserId = api_get_user_id();
|
|
|
|
if (!empty($onlyToUserId)) {
|
|
// Send only to specific user
|
|
if ($currentUserId != $onlyToUserId) {
|
|
MessageManager::send_message_simple(
|
|
$onlyToUserId,
|
|
$titleEmail,
|
|
$messageEmail
|
|
);
|
|
}
|
|
} else {
|
|
// Send to assigned user and to author
|
|
if ($requestUserInfo && $currentUserId != $requestUserInfo['id']) {
|
|
MessageManager::send_message_simple(
|
|
$requestUserInfo['id'],
|
|
$titleEmail,
|
|
$messageEmail
|
|
);
|
|
}
|
|
|
|
if ($assignedUserInfo &&
|
|
$requestUserInfo['id'] != $assignedUserInfo['id'] &&
|
|
$currentUserId != $assignedUserInfo['id']
|
|
) {
|
|
MessageManager::send_message_simple(
|
|
$assignedUserInfo['id'],
|
|
$titleEmail,
|
|
$messageEmail
|
|
);
|
|
}
|
|
}
|
|
}
|
|
|
|
/**
|
|
* @param array $params
|
|
* @param int $ticketId
|
|
* @param int $userId
|
|
*
|
|
* @return bool
|
|
*/
|
|
public static function updateTicket(
|
|
$params,
|
|
$ticketId,
|
|
$userId
|
|
) {
|
|
$now = api_get_utc_datetime();
|
|
$table = Database::get_main_table(TABLE_TICKET_TICKET);
|
|
$newParams = [
|
|
'priority_id' => isset($params['priority_id']) ? $params['priority_id'] : '',
|
|
'status_id' => isset($params['status_id']) ? $params['status_id'] : '',
|
|
'sys_lastedit_user_id' => $userId,
|
|
'sys_lastedit_datetime' => $now,
|
|
];
|
|
Database::update($table, $newParams, ['id = ? ' => $ticketId]);
|
|
|
|
return true;
|
|
}
|
|
|
|
/**
|
|
* @param int $status_id
|
|
* @param int $ticketId
|
|
* @param int $userId
|
|
* @return bool
|
|
*/
|
|
public static function update_ticket_status(
|
|
$status_id,
|
|
$ticketId,
|
|
$userId
|
|
) {
|
|
$table_support_tickets = Database::get_main_table(TABLE_TICKET_TICKET);
|
|
|
|
$ticketId = intval($ticketId);
|
|
$status_id = intval($status_id);
|
|
$userId = intval($userId);
|
|
|
|
$now = api_get_utc_datetime();
|
|
$sql = "UPDATE $table_support_tickets
|
|
SET
|
|
status_id = '$status_id',
|
|
sys_lastedit_user_id ='$userId',
|
|
sys_lastedit_datetime ='".$now."'
|
|
WHERE id ='$ticketId'";
|
|
$result = Database::query($sql);
|
|
|
|
if (Database::affected_rows($result) > 0) {
|
|
self::sendNotification(
|
|
$ticketId,
|
|
get_lang('TicketUpdated'),
|
|
get_lang('TicketUpdated')
|
|
);
|
|
return true;
|
|
} else {
|
|
return false;
|
|
}
|
|
}
|
|
|
|
/**
|
|
* @return mixed
|
|
*/
|
|
public static function get_number_of_messages()
|
|
{
|
|
$table_support_tickets = Database::get_main_table(TABLE_TICKET_TICKET);
|
|
$table_support_messages = Database::get_main_table(
|
|
TABLE_TICKET_MESSAGE
|
|
);
|
|
$table_main_user = Database::get_main_table(TABLE_MAIN_USER);
|
|
$table_main_admin = Database::get_main_table(TABLE_MAIN_ADMIN);
|
|
$user_info = api_get_user_info();
|
|
$userId = $user_info['user_id'];
|
|
$sql = "SELECT COUNT(DISTINCT ticket.id) AS unread
|
|
FROM $table_support_tickets ticket,
|
|
$table_support_messages message ,
|
|
$table_main_user user
|
|
WHERE
|
|
ticket.id = message.ticket_id AND
|
|
message.status = 'NOL' AND
|
|
user.user_id = message.sys_insert_user_id ";
|
|
if (!api_is_platform_admin()) {
|
|
$sql .= " AND ticket.request_user = '$userId'
|
|
AND user_id IN (SELECT user_id FROM $table_main_admin) ";
|
|
} else {
|
|
$sql .= " AND user_id NOT IN (SELECT user_id FROM $table_main_admin)
|
|
AND ticket.status_id != '".self::STATUS_FORWARDED."'";
|
|
}
|
|
$sql .= " AND ticket.project_id != '' ";
|
|
$res = Database::query($sql);
|
|
$obj = Database::fetch_object($res);
|
|
|
|
return $obj->unread;
|
|
}
|
|
|
|
/**
|
|
* @param int $ticketId
|
|
* @param int $userId
|
|
*/
|
|
public static function send_alert($ticketId, $userId)
|
|
{
|
|
$table_support_tickets = Database::get_main_table(TABLE_TICKET_TICKET);
|
|
$now = api_get_utc_datetime();
|
|
|
|
$ticketId = intval($ticketId);
|
|
$userId = intval($userId);
|
|
|
|
$sql = "UPDATE $table_support_tickets SET
|
|
priority_id = '".self::PRIORITY_HIGH."',
|
|
sys_lastedit_user_id ='$userId',
|
|
sys_lastedit_datetime ='$now'
|
|
WHERE id = '$ticketId'";
|
|
Database::query($sql);
|
|
}
|
|
|
|
/**
|
|
* @param int $ticketId
|
|
* @param int $userId
|
|
*/
|
|
public static function close_ticket($ticketId, $userId)
|
|
{
|
|
$ticketId = intval($ticketId);
|
|
$userId = intval($userId);
|
|
|
|
$table_support_tickets = Database::get_main_table(TABLE_TICKET_TICKET);
|
|
$now = api_get_utc_datetime();
|
|
$sql = "UPDATE $table_support_tickets SET
|
|
status_id = '".self::STATUS_CLOSE."',
|
|
sys_lastedit_user_id ='$userId',
|
|
sys_lastedit_datetime ='".$now."',
|
|
end_date ='$now'
|
|
WHERE id ='$ticketId'";
|
|
Database::query($sql);
|
|
|
|
self::sendNotification(
|
|
$ticketId,
|
|
get_lang('TicketClosed'),
|
|
get_lang('TicketClosed')
|
|
);
|
|
}
|
|
|
|
/**
|
|
* @throws \Doctrine\DBAL\DBALException
|
|
*/
|
|
public static function close_old_tickets()
|
|
{
|
|
$table_support_tickets = Database::get_main_table(TABLE_TICKET_TICKET);
|
|
$now = api_get_utc_datetime();
|
|
$userId = api_get_user_id();
|
|
$sql = "UPDATE $table_support_tickets
|
|
SET
|
|
status_id = '".self::STATUS_CLOSE."',
|
|
sys_lastedit_user_id ='$userId',
|
|
sys_lastedit_datetime ='$now',
|
|
end_date = '$now'
|
|
WHERE
|
|
DATEDIFF('$now', sys_lastedit_datetime) > 7 AND
|
|
status_id != '".self::STATUS_CLOSE."' AND
|
|
status_id != '".self::STATUS_NEW."' AND
|
|
status_id != '".self::STATUS_FORWARDED."'";
|
|
Database::query($sql);
|
|
}
|
|
|
|
/**
|
|
* @param int $ticketId
|
|
* @return array
|
|
*/
|
|
public static function get_assign_log($ticketId)
|
|
{
|
|
$table = Database::get_main_table(TABLE_TICKET_ASSIGNED_LOG);
|
|
$ticketId = intval($ticketId);
|
|
|
|
$sql = "SELECT * FROM $table
|
|
WHERE ticket_id = $ticketId
|
|
ORDER BY assigned_date DESC";
|
|
$result = Database::query($sql);
|
|
$history = [];
|
|
$webpath = api_get_path(WEB_PATH);
|
|
while ($row = Database::fetch_assoc($result)) {
|
|
if ($row['user_id'] != 0) {
|
|
$assignuser = api_get_user_info($row['user_id']);
|
|
$row['assignuser'] = '<a href="'.$webpath.'main/admin/user_information.php?user_id='.$row['user_id'].'" target="_blank">'.
|
|
$assignuser['username'].'</a>';
|
|
} else {
|
|
$row['assignuser'] = get_lang('Unassign');
|
|
}
|
|
$row['assigned_date'] = date_to_str_ago($row['assigned_date']);
|
|
$insertuser = api_get_user_info($row['sys_insert_user_id']);
|
|
$row['insertuser'] = '<a href="'.$webpath.'main/admin/user_information.php?user_id='.$row['sys_insert_user_id'].'" target="_blank">'.
|
|
$insertuser['username'].'</a>';
|
|
$history[] = $row;
|
|
}
|
|
return $history;
|
|
}
|
|
|
|
/**
|
|
* @param $from
|
|
* @param $number_of_items
|
|
* @param $column
|
|
* @param $direction
|
|
* @param null $userId
|
|
* @return array
|
|
*/
|
|
public static function export_tickets_by_user_id(
|
|
$from,
|
|
$number_of_items,
|
|
$column,
|
|
$direction,
|
|
$userId = null
|
|
) {
|
|
$from = intval($from);
|
|
$number_of_items = intval($number_of_items);
|
|
$table_support_category = Database::get_main_table(
|
|
TABLE_TICKET_CATEGORY
|
|
);
|
|
$table_support_tickets = Database::get_main_table(TABLE_TICKET_TICKET);
|
|
$table_support_priority = Database::get_main_table(
|
|
TABLE_TICKET_PRIORITY
|
|
);
|
|
$table_support_status = Database::get_main_table(TABLE_TICKET_STATUS);
|
|
$table_support_messages = Database::get_main_table(
|
|
TABLE_TICKET_MESSAGE
|
|
);
|
|
$table_main_user = Database::get_main_table(TABLE_MAIN_USER);
|
|
|
|
if (is_null($direction)) {
|
|
$direction = "DESC";
|
|
}
|
|
if (is_null($userId) || $userId == 0) {
|
|
$userId = api_get_user_id();
|
|
}
|
|
|
|
$sql = "SELECT
|
|
ticket.code,
|
|
ticket.sys_insert_datetime,
|
|
ticket.sys_lastedit_datetime,
|
|
cat.name as category,
|
|
CONCAT(user.lastname,' ', user.firstname) AS fullname,
|
|
status.name as status,
|
|
ticket.total_messages as messages,
|
|
ticket.assigned_last_user as responsable
|
|
FROM $table_support_tickets ticket,
|
|
$table_support_category cat ,
|
|
$table_support_priority priority,
|
|
$table_support_status status ,
|
|
$table_main_user user
|
|
WHERE
|
|
cat.id = ticket.category_id
|
|
AND ticket.priority_id = priority.id
|
|
AND ticket.status_id = status.id
|
|
AND user.user_id = ticket.request_user ";
|
|
// Search simple
|
|
if (isset($_GET['submit_simple'])) {
|
|
if ($_GET['keyword'] !== '') {
|
|
$keyword = Database::escape_string(trim($_GET['keyword']));
|
|
$sql .= " AND (ticket.code = '$keyword'
|
|
OR user.firstname LIKE '%$keyword%'
|
|
OR user.lastname LIKE '%$keyword%'
|
|
OR concat(user.firstname,' ',user.lastname) LIKE '%$keyword%'
|
|
OR concat(user.lastname,' ',user.firstname) LIKE '%$keyword%'
|
|
OR user.username LIKE '%$keyword%') ";
|
|
}
|
|
}
|
|
//Search advanced
|
|
if (isset($_GET['submit_advanced'])) {
|
|
$keyword_category = Database::escape_string(
|
|
trim($_GET['keyword_category'])
|
|
);
|
|
$keyword_request_user = Database::escape_string(
|
|
trim($_GET['keyword_request_user'])
|
|
);
|
|
$keywordAssignedTo = (int) $_GET['keyword_assigned_to'];
|
|
$keyword_start_date_start = Database::escape_string(
|
|
trim($_GET['keyword_start_date_start'])
|
|
);
|
|
$keyword_start_date_end = Database::escape_string(
|
|
trim($_GET['keyword_start_date_end'])
|
|
);
|
|
$keyword_status = Database::escape_string(
|
|
trim($_GET['keyword_status'])
|
|
);
|
|
$keyword_source = Database::escape_string(
|
|
trim($_GET['keyword_source'])
|
|
);
|
|
$keyword_priority = Database::escape_string(
|
|
trim($_GET['keyword_priority'])
|
|
);
|
|
$keyword_range = Database::escape_string(
|
|
trim($_GET['keyword_dates'])
|
|
);
|
|
$keyword_unread = Database::escape_string(
|
|
trim($_GET['keyword_unread'])
|
|
);
|
|
$keyword_course = Database::escape_string(
|
|
trim($_GET['keyword_course'])
|
|
);
|
|
|
|
if ($keyword_category != '') {
|
|
$sql .= " AND ticket.category_id = '$keyword_category' ";
|
|
}
|
|
if ($keyword_request_user != '') {
|
|
$sql .= " AND (ticket.request_user = '$keyword_request_user'
|
|
OR user.firstname LIKE '%$keyword_request_user%'
|
|
OR user.official_code LIKE '%$keyword_request_user%'
|
|
OR user.lastname LIKE '%$keyword_request_user%'
|
|
OR concat(user.firstname,' ',user.lastname) LIKE '%$keyword_request_user%'
|
|
OR concat(user.lastname,' ',user.firstname) LIKE '%$keyword_request_user%'
|
|
OR user.username LIKE '%$keyword_request_user%') ";
|
|
}
|
|
if (!empty($keywordAssignedTo)) {
|
|
$sql .= " AND ticket.assigned_last_user = $keywordAssignedTo ";
|
|
}
|
|
if ($keyword_status != '') {
|
|
$sql .= " AND ticket.status_id = '$keyword_status' ";
|
|
}
|
|
if ($keyword_range == '' && $keyword_start_date_start != '') {
|
|
$sql .= " AND DATE_FORMAT( ticket.start_date,'%d/%m/%Y') = '$keyword_start_date_start' ";
|
|
}
|
|
if ($keyword_range == '1' && $keyword_start_date_start != '' && $keyword_start_date_end != '') {
|
|
$sql .= " AND DATE_FORMAT( ticket.start_date,'%d/%m/%Y') >= '$keyword_start_date_start'
|
|
AND DATE_FORMAT( ticket.start_date,'%d/%m/%Y') <= '$keyword_start_date_end'";
|
|
}
|
|
if ($keyword_priority != '') {
|
|
$sql .= " AND ticket.priority_id = '$keyword_priority' ";
|
|
}
|
|
if ($keyword_source != '') {
|
|
$sql .= " AND ticket.source = '$keyword_source' ";
|
|
}
|
|
if ($keyword_priority != '') {
|
|
$sql .= " AND ticket.priority_id = '$keyword_priority' ";
|
|
}
|
|
if ($keyword_course != '') {
|
|
$course_table = Database::get_main_table(TABLE_MAIN_COURSE);
|
|
$sql .= " AND ticket.course_id IN ( ";
|
|
$sql .= "SELECT id
|
|
FROM $course_table
|
|
WHERE (title LIKE '%$keyword_course%'
|
|
OR code LIKE '%$keyword_course%'
|
|
OR visual_code LIKE '%$keyword_course%' )) ";
|
|
}
|
|
if ($keyword_unread == 'yes') {
|
|
$sql .= " AND ticket.id IN (
|
|
SELECT ticket.id
|
|
FROM $table_support_tickets ticket,
|
|
$table_support_messages message,
|
|
$table_main_user user
|
|
WHERE ticket.id = message.ticket_id
|
|
AND message.status = 'NOL'
|
|
AND message.sys_insert_user_id = user.user_id
|
|
AND user.status != 1 AND ticket.status_id != '".self::STATUS_FORWARDED."'
|
|
GROUP BY ticket.id)";
|
|
} else {
|
|
if ($keyword_unread == 'no') {
|
|
$sql .= " AND ticket.id NOT IN (
|
|
SELECT ticket.id
|
|
FROM $table_support_tickets ticket,
|
|
$table_support_messages message,
|
|
$table_main_user user
|
|
WHERE ticket.id = message.ticket_id
|
|
AND message.status = 'NOL'
|
|
AND message.sys_insert_user_id = user.user_id
|
|
AND user.status != 1
|
|
AND ticket.status_id != '".self::STATUS_FORWARDED."'
|
|
GROUP BY ticket.id)";
|
|
}
|
|
}
|
|
}
|
|
|
|
$sql .= " LIMIT $from,$number_of_items";
|
|
|
|
$result = Database::query($sql);
|
|
$tickets[0] = array(
|
|
utf8_decode('Ticket#'),
|
|
utf8_decode('Fecha'),
|
|
utf8_decode('Fecha Edicion'),
|
|
utf8_decode('Categoria'),
|
|
utf8_decode('Usuario'),
|
|
utf8_decode('Estado'),
|
|
utf8_decode('Mensajes'),
|
|
utf8_decode('Responsable'),
|
|
utf8_decode('Programa'),
|
|
);
|
|
|
|
while ($row = Database::fetch_assoc($result)) {
|
|
if ($row['responsable'] != 0) {
|
|
$row['responsable'] = api_get_user_info($row['responsable']);
|
|
$row['responsable'] = $row['responsable']['firstname'].' '.$row['responsable']['lastname'];
|
|
}
|
|
$row['sys_insert_datetime'] = api_format_date(
|
|
$row['sys_insert_datetime'],
|
|
'%d/%m/%y - %I:%M:%S %p'
|
|
);
|
|
$row['sys_lastedit_datetime'] = api_format_date(
|
|
$row['sys_lastedit_datetime'],
|
|
'%d/%m/%y - %I:%M:%S %p'
|
|
);
|
|
$row['category'] = utf8_decode($row['category']);
|
|
$row['programa'] = utf8_decode($row['fullname']);
|
|
$row['fullname'] = utf8_decode($row['fullname']);
|
|
$row['responsable'] = utf8_decode($row['responsable']);
|
|
$tickets[] = $row;
|
|
}
|
|
|
|
return $tickets;
|
|
}
|
|
|
|
/**
|
|
* @param string $url
|
|
* @param int $projectId
|
|
*
|
|
* @return FormValidator
|
|
*/
|
|
public static function getCategoryForm($url, $projectId)
|
|
{
|
|
$form = new FormValidator('category', 'post', $url);
|
|
$form->addText('name', get_lang('Name'));
|
|
$form->addHtmlEditor('description', get_lang('Description'));
|
|
$form->addHidden('project_id', $projectId);
|
|
$form->addButtonUpdate(get_lang('Save'));
|
|
|
|
return $form;
|
|
}
|
|
|
|
/**
|
|
* @return array
|
|
*/
|
|
public static function getStatusList()
|
|
{
|
|
$items = Database::getManager()->getRepository('ChamiloTicketBundle:Status')->findAll();
|
|
|
|
$list = [];
|
|
/** @var Status $row */
|
|
foreach ($items as $row) {
|
|
$list[$row->getId()] = $row->getName();
|
|
}
|
|
|
|
return $list;
|
|
}
|
|
|
|
/**
|
|
* @return array
|
|
*/
|
|
public static function getTicketsFromCriteria($criteria)
|
|
{
|
|
$items = Database::getManager()->getRepository('ChamiloTicketBundle:Ticket')->findBy($criteria);
|
|
|
|
$list = [];
|
|
/** @var Ticket $row */
|
|
foreach ($items as $row) {
|
|
$list[$row->getId()] = $row->getCode();
|
|
}
|
|
|
|
return $list;
|
|
}
|
|
|
|
/**
|
|
* @param string $code
|
|
* @return int
|
|
*/
|
|
public static function getStatusIdFromCode($code)
|
|
{
|
|
$item = Database::getManager()
|
|
->getRepository('ChamiloTicketBundle:Status')
|
|
->findOneBy(['code' => $code])
|
|
;
|
|
if ($item) {
|
|
return $item->getId();
|
|
}
|
|
|
|
return 0;
|
|
}
|
|
|
|
/**
|
|
* @return array
|
|
*/
|
|
public static function getPriorityList()
|
|
{
|
|
$projects = Database::getManager()->getRepository('ChamiloTicketBundle:Priority')->findAll();
|
|
|
|
$list = [];
|
|
/** @var Priority $row */
|
|
foreach ($projects as $row) {
|
|
$list[$row->getId()] = $row->getName();
|
|
}
|
|
|
|
return $list;
|
|
}
|
|
|
|
/**
|
|
* @return array
|
|
*/
|
|
public static function getProjects()
|
|
{
|
|
$projects = Database::getManager()->getRepository('ChamiloTicketBundle:Project')->findAll();
|
|
|
|
$list = [];
|
|
/** @var Project $row */
|
|
foreach ($projects as $row) {
|
|
$list[] = [
|
|
'id' => $row->getId(),
|
|
'0' => $row->getId(),
|
|
'1' => $row->getName(),
|
|
'2' => $row->getDescription(),
|
|
'3' => $row->getId()
|
|
];
|
|
}
|
|
|
|
return $list;
|
|
}
|
|
|
|
/**
|
|
* @return array
|
|
*/
|
|
public static function getProjectsSimple()
|
|
{
|
|
$projects = Database::getManager()->getRepository('ChamiloTicketBundle:Project')->findAll();
|
|
|
|
$list = [];
|
|
/** @var Project $row */
|
|
foreach ($projects as $row) {
|
|
$list[] = [
|
|
'id' => $row->getId(),
|
|
'0' => $row->getId(),
|
|
'1' => Display::url(
|
|
$row->getName(),
|
|
api_get_path(WEB_CODE_PATH).'ticket/tickets.php?project_id='.$row->getId()
|
|
),
|
|
'2' => $row->getDescription()
|
|
];
|
|
}
|
|
|
|
return $list;
|
|
}
|
|
|
|
/**
|
|
* @return int
|
|
*/
|
|
public static function getProjectsCount()
|
|
{
|
|
$count = Database::getManager()->getRepository('ChamiloTicketBundle:Project')->createQueryBuilder('p')
|
|
->select('COUNT(p.id)')
|
|
->getQuery()
|
|
->getSingleScalarResult();
|
|
|
|
return $count;
|
|
}
|
|
|
|
/**
|
|
* @param array $params
|
|
*/
|
|
public static function addProject($params)
|
|
{
|
|
$project = new Project();
|
|
$project->setName($params['name']);
|
|
$project->setDescription($params['description']);
|
|
$project->setInsertUserId(api_get_user_id());
|
|
Database::getManager()->persist($project);
|
|
Database::getManager()->flush();
|
|
}
|
|
|
|
/**
|
|
* @param $id
|
|
* @return Project
|
|
*/
|
|
public static function getProject($id)
|
|
{
|
|
return Database::getManager()->getRepository('ChamiloTicketBundle:Project')->find($id);
|
|
}
|
|
|
|
/**
|
|
* @param int $id
|
|
* @param array $params
|
|
*/
|
|
public static function updateProject($id, $params)
|
|
{
|
|
$project = self::getProject($id);
|
|
$project->setName($params['name']);
|
|
$project->setDescription($params['description']);
|
|
$project->setLastEditDateTime(new DateTime($params['sys_lastedit_datetime']));
|
|
$project->setLastEditUserId($params['sys_lastedit_user_id']);
|
|
|
|
Database::getManager()->merge($project);
|
|
Database::getManager()->flush();
|
|
}
|
|
|
|
/**
|
|
* @param int $id
|
|
*/
|
|
public static function deleteProject($id)
|
|
{
|
|
$project = self::getProject($id);
|
|
if ($project) {
|
|
Database::getManager()->remove($project);
|
|
Database::getManager()->flush();
|
|
}
|
|
}
|
|
|
|
/**
|
|
* @param string $url
|
|
* @return FormValidator
|
|
*/
|
|
public static function getProjectForm($url)
|
|
{
|
|
$form = new FormValidator('project', 'post', $url);
|
|
$form->addText('name', get_lang('Name'));
|
|
$form->addHtmlEditor('description', get_lang('Description'));
|
|
$form->addButtonUpdate(get_lang('Save'));
|
|
|
|
return $form;
|
|
}
|
|
|
|
/**
|
|
* @return array
|
|
*/
|
|
public static function getStatusAdminList()
|
|
{
|
|
$items = Database::getManager()->getRepository('ChamiloTicketBundle:Status')->findAll();
|
|
|
|
$list = [];
|
|
/** @var Status $row */
|
|
foreach ($items as $row) {
|
|
$list[] = [
|
|
'id' => $row->getId(),
|
|
'code' => $row->getCode(),
|
|
'0' => $row->getId(),
|
|
'1' => $row->getName(),
|
|
'2' => $row->getDescription(),
|
|
'3' => $row->getId()
|
|
];
|
|
}
|
|
|
|
return $list;
|
|
}
|
|
|
|
/**
|
|
* @return array
|
|
*/
|
|
public static function getStatusSimple()
|
|
{
|
|
$projects = Database::getManager()->getRepository('ChamiloTicketBundle:Status')->findAll();
|
|
|
|
$list = [];
|
|
/** @var Project $row */
|
|
foreach ($projects as $row) {
|
|
$list[] = [
|
|
'id' => $row->getId(),
|
|
'0' => $row->getId(),
|
|
'1' => Display::url($row->getName()),
|
|
'2' => $row->getDescription()
|
|
];
|
|
}
|
|
|
|
return $list;
|
|
}
|
|
|
|
/**
|
|
* @return int
|
|
*/
|
|
public static function getStatusCount()
|
|
{
|
|
$count = Database::getManager()->getRepository('ChamiloTicketBundle:Status')->createQueryBuilder('p')
|
|
->select('COUNT(p.id)')
|
|
->getQuery()
|
|
->getSingleScalarResult();
|
|
|
|
return $count;
|
|
}
|
|
|
|
/**
|
|
* @param array $params
|
|
*/
|
|
public static function addStatus($params)
|
|
{
|
|
$item = new Status();
|
|
$item->setCode(URLify::filter($params['name']));
|
|
$item->setName($params['name']);
|
|
$item->setDescription($params['description']);
|
|
|
|
Database::getManager()->persist($item);
|
|
Database::getManager()->flush();
|
|
}
|
|
|
|
/**
|
|
* @param $id
|
|
* @return Project
|
|
*/
|
|
public static function getStatus($id)
|
|
{
|
|
return Database::getManager()->getRepository('ChamiloTicketBundle:Status')->find($id);
|
|
}
|
|
|
|
/**
|
|
* @param int $id
|
|
* @param array $params
|
|
*/
|
|
public static function updateStatus($id, $params)
|
|
{
|
|
$item = self::getStatus($id);
|
|
$item->setName($params['name']);
|
|
$item->setDescription($params['description']);
|
|
|
|
Database::getManager()->merge($item);
|
|
Database::getManager()->flush();
|
|
}
|
|
|
|
/**
|
|
* @param int $id
|
|
*/
|
|
public static function deleteStatus($id)
|
|
{
|
|
$item = self::getStatus($id);
|
|
if ($item) {
|
|
Database::getManager()->remove($item);
|
|
Database::getManager()->flush();
|
|
}
|
|
}
|
|
|
|
/**
|
|
* @param string $url
|
|
* @return FormValidator
|
|
*/
|
|
public static function getStatusForm($url)
|
|
{
|
|
$form = new FormValidator('status', 'post', $url);
|
|
$form->addText('name', get_lang('Name'));
|
|
$form->addHtmlEditor('description', get_lang('Description'));
|
|
$form->addButtonUpdate(get_lang('Save'));
|
|
|
|
return $form;
|
|
}
|
|
|
|
/**
|
|
* @return array
|
|
*/
|
|
public static function getPriorityAdminList()
|
|
{
|
|
$items = Database::getManager()->getRepository('ChamiloTicketBundle:Priority')->findAll();
|
|
|
|
$list = [];
|
|
/** @var Status $row */
|
|
foreach ($items as $row) {
|
|
$list[] = [
|
|
'id' => $row->getId(),
|
|
'code' => $row->getCode(),
|
|
'0' => $row->getId(),
|
|
'1' => $row->getName(),
|
|
'2' => $row->getDescription(),
|
|
'3' => $row->getId()
|
|
];
|
|
}
|
|
|
|
return $list;
|
|
}
|
|
|
|
/**
|
|
* @return array
|
|
*/
|
|
public static function getPrioritySimple()
|
|
{
|
|
$projects = Database::getManager()->getRepository('ChamiloTicketBundle:Priority')->findAll();
|
|
|
|
$list = [];
|
|
/** @var Priority $row */
|
|
foreach ($projects as $row) {
|
|
$list[] = [
|
|
'id' => $row->getId(),
|
|
'0' => $row->getId(),
|
|
'1' => Display::url($row->getName()),
|
|
'2' => $row->getDescription()
|
|
];
|
|
}
|
|
|
|
return $list;
|
|
}
|
|
|
|
/**
|
|
* @return int
|
|
*/
|
|
public static function getPriorityCount()
|
|
{
|
|
$count = Database::getManager()->getRepository('ChamiloTicketBundle:Priority')->createQueryBuilder('p')
|
|
->select('COUNT(p.id)')
|
|
->getQuery()
|
|
->getSingleScalarResult();
|
|
|
|
return $count;
|
|
}
|
|
|
|
/**
|
|
* @param array $params
|
|
*/
|
|
public static function addPriority($params)
|
|
{
|
|
$item = new Priority();
|
|
$item
|
|
->setCode(URLify::filter($params['name']))
|
|
->setName($params['name'])
|
|
->setDescription($params['description'])
|
|
->setColor('')
|
|
->setInsertUserId(api_get_user_id())
|
|
->setUrgency('')
|
|
;
|
|
|
|
Database::getManager()->persist($item);
|
|
Database::getManager()->flush();
|
|
}
|
|
|
|
/**
|
|
* @param $id
|
|
* @return Priority
|
|
*/
|
|
public static function getPriority($id)
|
|
{
|
|
return Database::getManager()->getRepository('ChamiloTicketBundle:Priority')->find($id);
|
|
}
|
|
|
|
/**
|
|
* @param int $id
|
|
* @param array $params
|
|
*/
|
|
public static function updatePriority($id, $params)
|
|
{
|
|
$item = self::getPriority($id);
|
|
$item->setName($params['name']);
|
|
$item->setDescription($params['description']);
|
|
|
|
Database::getManager()->merge($item);
|
|
Database::getManager()->flush();
|
|
}
|
|
|
|
/**
|
|
* @param int $id
|
|
*/
|
|
public static function deletePriority($id)
|
|
{
|
|
$item = self::getPriority($id);
|
|
if ($item) {
|
|
Database::getManager()->remove($item);
|
|
Database::getManager()->flush();
|
|
}
|
|
}
|
|
|
|
/**
|
|
* @param string $url
|
|
* @return FormValidator
|
|
*/
|
|
public static function getPriorityForm($url)
|
|
{
|
|
$form = new FormValidator('priority', 'post', $url);
|
|
$form->addText('name', get_lang('Name'));
|
|
$form->addHtmlEditor('description', get_lang('Description'));
|
|
$form->addButtonUpdate(get_lang('Save'));
|
|
|
|
return $form;
|
|
}
|
|
|
|
/**
|
|
* Returns a list of menu elements for the tickets system's configuration
|
|
* @param string $exclude The element to exclude from the list
|
|
* @return array
|
|
*/
|
|
public static function getSettingsMenuItems($exclude = null)
|
|
{
|
|
$items = [];
|
|
$project = [
|
|
'icon' => 'career.png',
|
|
'url' => 'projects.php',
|
|
'content' => get_lang('Projects')
|
|
];
|
|
$status = [
|
|
'icon' => 'check-circle.png',
|
|
'url' => 'status.php',
|
|
'content' => get_lang('Status')
|
|
];
|
|
$priority = [
|
|
'icon' => 'order-course.png',
|
|
'url' => 'priorities.php',
|
|
'content' => get_lang('Priority')
|
|
];
|
|
switch ($exclude) {
|
|
case 'project':
|
|
$items = [$status, $priority];
|
|
break;
|
|
case 'status':
|
|
$items = [$project, $priority];
|
|
break;
|
|
case 'priority':
|
|
$items = [$project, $status];
|
|
break;
|
|
default:
|
|
$items = [$project, $status, $priority];
|
|
break;
|
|
}
|
|
|
|
return $items;
|
|
}
|
|
|
|
/**
|
|
* Returns a list of strings representing the default statuses
|
|
* @return array
|
|
*/
|
|
public static function getDefaultStatusList()
|
|
{
|
|
return [
|
|
self::STATUS_NEW,
|
|
self::STATUS_PENDING,
|
|
self::STATUS_UNCONFIRMED,
|
|
self::STATUS_CLOSE,
|
|
self::STATUS_FORWARDED
|
|
];
|
|
}
|
|
|
|
/**
|
|
* @return array
|
|
*/
|
|
public static function getDefaultPriorityList()
|
|
{
|
|
return [
|
|
self::PRIORITY_NORMAL,
|
|
self::PRIORITY_HIGH,
|
|
self::PRIORITY_LOW,
|
|
self::STATUS_CLOSE,
|
|
self::STATUS_FORWARDED
|
|
];
|
|
}
|
|
|
|
/**
|
|
* Deletes the user from all the ticket system
|
|
* @param int $userId
|
|
*/
|
|
public static function deleteUserFromTicketSystem($userId)
|
|
{
|
|
$userId = (int) $userId;
|
|
$schema = Database::getManager()->getConnection()->getSchemaManager();
|
|
|
|
if ($schema->tablesExist('ticket_assigned_log')) {
|
|
$sql = "UPDATE ticket_assigned_log SET user_id = NULL WHERE user_id = $userId";
|
|
Database::query($sql);
|
|
|
|
$sql = "UPDATE ticket_assigned_log SET sys_insert_user_id = NULL WHERE sys_insert_user_id = $userId";
|
|
Database::query($sql);
|
|
}
|
|
|
|
if ($schema->tablesExist('ticket_ticket')) {
|
|
$sql = "UPDATE ticket_ticket SET assigned_last_user = NULL WHERE assigned_last_user = $userId";
|
|
Database::query($sql);
|
|
|
|
$sql = "UPDATE ticket_ticket SET sys_insert_user_id = NULL WHERE sys_insert_user_id = $userId";
|
|
Database::query($sql);
|
|
|
|
$sql = "UPDATE ticket_ticket SET sys_lastedit_user_id = NULL WHERE sys_lastedit_user_id = $userId";
|
|
Database::query($sql);
|
|
}
|
|
|
|
if ($schema->tablesExist('ticket_category')) {
|
|
$sql = "UPDATE ticket_category SET sys_insert_user_id = NULL WHERE sys_insert_user_id = $userId";
|
|
Database::query($sql);
|
|
|
|
$sql = "UPDATE ticket_category SET sys_lastedit_user_id = NULL WHERE sys_lastedit_user_id = $userId";
|
|
Database::query($sql);
|
|
}
|
|
|
|
if ($schema->tablesExist('ticket_category_rel_user')) {
|
|
$sql = "DELETE FROM ticket_category_rel_user WHERE user_id = $userId";
|
|
Database::query($sql);
|
|
}
|
|
|
|
if ($schema->tablesExist('ticket_message')) {
|
|
$sql = "UPDATE ticket_message SET sys_insert_user_id = NULL WHERE sys_insert_user_id = $userId";
|
|
Database::query($sql);
|
|
|
|
$sql = "UPDATE ticket_message SET sys_lastedit_user_id = NULL WHERE sys_lastedit_user_id = $userId";
|
|
Database::query($sql);
|
|
}
|
|
|
|
if ($schema->tablesExist('ticket_message_attachments')) {
|
|
$sql = "UPDATE ticket_message_attachments SET sys_insert_user_id = NULL WHERE sys_insert_user_id = $userId";
|
|
Database::query($sql);
|
|
|
|
$sql = "UPDATE ticket_message_attachments SET sys_lastedit_user_id = NULL WHERE sys_lastedit_user_id = $userId";
|
|
Database::query($sql);
|
|
}
|
|
|
|
if ($schema->tablesExist('ticket_priority')) {
|
|
$sql = "UPDATE ticket_priority SET sys_insert_user_id = NULL WHERE sys_insert_user_id = $userId";
|
|
Database::query($sql);
|
|
|
|
$sql = "UPDATE ticket_priority SET sys_lastedit_user_id = NULL WHERE sys_lastedit_user_id = $userId";
|
|
Database::query($sql);
|
|
}
|
|
|
|
if ($schema->tablesExist('ticket_project')) {
|
|
$sql = "UPDATE ticket_project SET sys_insert_user_id = NULL WHERE sys_insert_user_id = $userId";
|
|
Database::query($sql);
|
|
|
|
$sql = "UPDATE ticket_project SET sys_lastedit_user_id = NULL WHERE sys_lastedit_user_id = $userId";
|
|
Database::query($sql);
|
|
}
|
|
}
|
|
|
|
/**
|
|
* @param array $userInfo
|
|
* @param int $projectId
|
|
*
|
|
* @return bool
|
|
*/
|
|
public static function userIsAllowInProject($userInfo, $projectId)
|
|
{
|
|
if (api_is_platform_admin()) {
|
|
return true;
|
|
}
|
|
|
|
$allowRoleList = self::getAllowedRolesFromProject($projectId);
|
|
|
|
// Check if a role was set to the project
|
|
if (!empty($allowRoleList) && is_array($allowRoleList)) {
|
|
if (in_array($userInfo['status'], $allowRoleList)) {
|
|
return true;
|
|
}
|
|
}
|
|
|
|
return false;
|
|
}
|
|
|
|
/**
|
|
* @param int $projectId
|
|
* @todo load from database instead of configuration.php setting
|
|
* @return array
|
|
*/
|
|
public static function getAllowedRolesFromProject($projectId)
|
|
{
|
|
$options = api_get_configuration_value('ticket_project_user_roles');
|
|
if ($options) {
|
|
if (isset($options['permissions'][$projectId])) {
|
|
return $options['permissions'][$projectId];
|
|
}
|
|
}
|
|
|
|
return [];
|
|
}
|
|
}
|
|
|