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564 lines
18 KiB
564 lines
18 KiB
<?php
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/* For licensing terms, see /license.txt */
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/**
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*
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* @package chamilo.plugin.ticket
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*/
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require_once __DIR__.'/../inc/global.inc.php';
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api_block_anonymous_users();
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$user_id = api_get_user_id();
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$isAdmin = api_is_platform_admin();
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$interbreadcrumb[] = array(
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'url' => api_get_path(WEB_CODE_PATH).'ticket/tickets.php',
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'name' => get_lang('MyTickets')
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);
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$interbreadcrumb[] = array('url' => '#', 'name' => get_lang('TicketDetail'));
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$disableReponseButtons = '';
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$htmlHeadXtra[] = '<script>
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$(document).ready(function() {
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$("#dialog-form").dialog({
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autoOpen: false,
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height: 450,
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width: 600,
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modal: true,
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buttons: {
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' . get_lang('Accept') . ': function(){
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$("#frmResponsable").submit()
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},
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' . ucfirst(get_lang('Close')) . ': function() {
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$(this).dialog("close");
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}
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}
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});
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$("a#assign").click(function () {
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$( "#dialog-form" ).dialog( "open" );
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});
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$(".responseyes").click(function () {
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if(!confirm("' . get_lang('AreYouSure') . ' : ' . strtoupper(get_lang('Yes')) . '. ' . get_lang('IfYouAreSureTheTicketWillBeClosed') . '")){
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return false;
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}
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});
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$("input#responseno").click(function () {
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if(!confirm("' . get_lang('AreYouSure') . ' : ' . strtoupper(get_lang('No')) . '")){
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return false;
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}
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});
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$("#unassign").click(function () {
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if (!confirm("' . get_lang('AreYouSureYouWantToUnassignTheTicket') . '")) {
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return false;
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}
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});
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$("#close").click(function () {
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if (!confirm("' . get_lang('AreYouSureYouWantToCloseTheTicket') . '")) {
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return false;
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}
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});
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'.$disableReponseButtons.'
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});
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function validate() {
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fckEditor1val = CKEDITOR.instances["content"].getData();
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document.getElementById("content").value= fckEditor1val;
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if(fckEditor1val == ""){
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alert("' . get_lang('YouMustWriteAMessage') . '");
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return false;
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}
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}
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var counter_image = 1;
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function remove_image_form(element_id) {
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$("#" + element_id).remove();
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counter_image = counter_image - 1;
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$("#link-more-attach").css("display", "block");
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}
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function add_image_form() {
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// Multiple filepaths for image form
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var filepaths = $("#filepaths");
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var new_elem, input_file, link_remove, img_remove, new_filepath_id;
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if ($("#filepath_"+counter_image)) {
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counter_image = counter_image + 1;
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} else {
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counter_image = counter_image;
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}
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new_elem = "filepath_"+counter_image;
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$("<div/>", {
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id: new_elem,
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class: "controls"
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}).appendTo(filepaths);
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input_file = $("<input/>", {
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type: "file",
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name: "attach_" + counter_image,
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size: 20
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});
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link_remove = $("<a/>", {
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onclick: "remove_image_form(\'" + new_elem + "\')",
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style: "cursor: pointer"
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});
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img_remove = $("<img/>", {
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src: "' . Display::returnIconPath('delete.png').'"
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});
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new_filepath_id = $("#filepath_" + counter_image);
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new_filepath_id.append(input_file, link_remove.append(img_remove));
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if (counter_image === 6) {
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var link_attach = $("#link-more-attach");
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if (link_attach) {
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$(link_attach).css("display", "none");
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}
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}
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}
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</script>';
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$htmlHeadXtra[] = '<style>
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div.row div.label2 {
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float:left;
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text-align: right;
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width:22%;
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}
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div.row div.formw2 {
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width:50%;
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margin-left: 2%;
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margin-right: 16%;
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float:left;
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}
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.messageuser, .messagesupport {
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border: 1px solid;
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margin: 10px 0px;
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padding:15px 10px 15px 50px;
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background-repeat: no-repeat;
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background-position: 10px center;
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width:50%;
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behavior: url(/pie/PIE.htc);
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}
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.messageuser {
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color: #00529B;
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-moz-border-radius: 15px 15px 15px 15px;
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-webkit-border-radius: 15px 15px 15px 15px;
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background-color: #BDE5F8;
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margin-left:20%;
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border-radius:15px;
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float: left;
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}
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.messagesupport {
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color: #4F8A10;
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-moz-border-radius: 15px 15px 15px 15px;
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-webkit-border-radius: 15px 15px 15px 15px;
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background-color: #DFF2BF;
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margin-right: 20%;
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float: right;
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border-radius:15px;
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}
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.attachment-link {
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margin: 12px;
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}
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#link-more-attach {
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color: white;
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cursor: pointer;
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width: 120px;
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}
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</style>';
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$ticket_id = $_GET['ticket_id'];
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$ticket = TicketManager::get_ticket_detail_by_id($ticket_id, $user_id);
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if (!isset($ticket['ticket'])) {
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api_not_allowed();
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}
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if (!isset($_GET['ticket_id'])) {
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header('Location: '.api_get_path(WEB_CODE_PATH).'ticket/tickets.php');
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exit;
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}
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if (isset($_POST['response'])) {
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if ($user_id == $ticket['ticket']['assigned_last_user']) {
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$response = $_POST['response'] == '1' ? true : $_POST['response'] == "0" ? false : null;
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if ($response && $ticket['ticket']['status_id'] == TicketManager::STATUS_UNCONFIRMED) {
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/*TicketManager::close_ticket($_GET['ticket_id'], $user_id);
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$ticket['ticket']['status_id'] = TicketManager::STATUS_CLOSE;
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$ticket['ticket']['status'] = get_lang('Closed');*/
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} else if (!is_null($response) && $ticket['ticket']['status_id'] == TicketManager::STATUS_UNCONFIRMED) {
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TicketManager::update_ticket_status(TicketManager::STATUS_PENDING, $_GET['ticket_id'], $user_id);
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$ticket['ticket']['status_id'] = TicketManager::STATUS_PENDING;
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$ticket['ticket']['status'] = get_lang('StatusPending');
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}
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}
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}
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if (isset($_REQUEST['action'])) {
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$action = $_REQUEST['action'];
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switch ($action) {
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case 'assign':
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if (api_is_platform_admin() && isset($_GET['ticket_id'])) {
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TicketManager::assign_ticket_user($_GET['ticket_id'], $_POST['admins']);
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}
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Display::addFlash(Display::return_message(get_lang('Updated')));
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header("Location:" . api_get_self() . "?ticket_id=" . $ticket_id);
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exit;
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break;
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case 'unassign':
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if (api_is_platform_admin() && isset($_GET['ticket_id'])) {
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TicketManager::assign_ticket_user($_GET['ticket_id'], 0);
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}
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Display::addFlash(Display::return_message(get_lang('Updated')));
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header("Location:" . api_get_self() . "?ticket_id=" . $ticket_id);
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exit;
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break;
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default:
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break;
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}
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}
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$title = 'Ticket #' . $ticket['ticket']['code'];
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if (!isset($_POST['compose'])) {
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if (isset($_REQUEST['close'])) {
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TicketManager::close_ticket($_REQUEST['ticket_id'], $user_id);
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$ticket['ticket']['status_id'] = TicketManager::STATUS_CLOSE;
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$ticket['ticket']['status'] = get_lang('Closed');
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}
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/*$ticket['ticket']['request_user'] = intval($ticket['ticket']['request_user']);
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if ($ticket['ticket']['request_user'] == $user_id || intval($ticket['ticket']['assigned_last_user']) == $user_id) {
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TicketManager::update_message_status($ticket_id, $ticket['ticket']['request_user']);
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}*/
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Display::display_header();
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$form_close_ticket = '';
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if ($ticket['ticket']['status_id'] != TicketManager::STATUS_FORWARDED &&
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$ticket['ticket']['status_id'] != TicketManager::STATUS_CLOSE &&
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$isAdmin
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) {
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/*if (intval($ticket['ticket']['assigned_last_user']) == $user_id) {
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if ($ticket['ticket']['status_id'] != TicketManager::STATUS_CLOSE) {
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$form_close_ticket.= '<a href="' . api_get_self() . '?close=1&ticket_id=' . $ticket['ticket']['id'] . '" id="close" class="btn btn-danger" >';
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$form_close_ticket.= get_lang('Close') . '</a>';
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}
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}*/
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}
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$img_assing = '';
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if (empty($ticket['ticket']['assigned_last_user'])) {
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$img_assing = '<a href="#" id="assign" class="btn btn-success">'.get_lang('Assign').'</a>';
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} else {
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if ($isAdmin) {
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$img_assing = '<a class="btn btn-warning" href="#" id="assign">
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'.get_lang('ChangeAssign').'
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</a>';
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}
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}
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$bold = '';
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if ($ticket['ticket']['status_id'] == TicketManager::STATUS_CLOSE) {
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$bold = 'style = "font-weight: bold;"';
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echo "<style>
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#confirmticket {
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display: none;
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}
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</style>";
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}
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if ($isAdmin) {
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$senderData = get_lang('AddedBy'). ' '.$ticket['ticket']['user_url'].' (' . $ticket['usuario']['username'] . ').';
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} else {
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$senderData = get_lang('AddedBy'). ' '.$ticket['usuario']['complete_name'].' (' . $ticket['usuario']['username']. ').';
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}
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echo '<table width="100%" >
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<tr>
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<td colspan="3">
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<h1>'.$title.' '.$form_close_ticket.' '.$img_assing.' </h1>
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<h2>'.$ticket['ticket']['subject'].'</h2>
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<p>
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'.$senderData.' ' .
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get_lang('Created') . ' '.
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Display::url(
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date_to_str_ago($ticket['ticket']['start_date_from_db']),
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'#',
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['title' => $ticket['ticket']['start_date'], 'class' => 'boot-tooltip']
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).'. '.
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get_lang('TicketUpdated').' '.
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Display::url(
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date_to_str_ago($ticket['ticket']['sys_lastedit_datetime_from_db']),
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'#',
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['title' => $ticket['ticket']['sys_lastedit_datetime'], 'class' => 'boot-tooltip']
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).'
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</p>
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</td>
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</tr>
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<tr>
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<td><p><b>' . get_lang('Category') . ': </b>' . $ticket['ticket']['name'] . '</p></td>
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</tr>
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<tr>
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<td><p ' . $bold . '><b>' . get_lang('Status') . ':</b> ' . $ticket['ticket']['status'] . '</p></td>
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</tr>
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<tr>
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<td><p><b>' . get_lang('Priority') . ': </b>' . $ticket['ticket']['priority'] . '<p></td>
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</tr>';
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if (!empty($ticket['ticket']['assigned_last_user'])) {
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$assignedUser = api_get_user_info($ticket['ticket']['assigned_last_user']);
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echo '<tr>
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<td><p><b>' . get_lang('AssignedTo') . ': </b>' . $assignedUser['complete_name'] . '<p></td>
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</tr>';
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} else {
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echo '<tr>
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<td><p><b>' . get_lang('AssignedTo') . ': </b>-<p></td>
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</tr>';
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}
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if ($ticket['ticket']['course_url'] != null) {
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echo '<tr>
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<td><b>' . get_lang('Course') . ':</b> ' . $ticket['ticket']['course_url'] . ' </td>
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<td></td>
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<td colspan="2"></td>
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</tr>';
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if (!empty($ticket['ticket']['session_id'])) {
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$sessionInfo = api_get_session_info($ticket['ticket']['session_id']);
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echo '<tr>
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<td><b>' . get_lang('Session') . ':</b> ' . $sessionInfo['name'] . ' </td>
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<td></td>
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<td colspan="2"></td>
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</tr>';
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}
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}
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echo '<tr>
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<td>
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<hr />
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<b>' . get_lang('Description') . ':</b> <br />
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'.$ticket['ticket']['message'].'
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<hr />
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</td>
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</tr>
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';
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// Select admins
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$select_admins = '<select class ="chzn-select" style="width: 350px; " name = "admins" id="admins" ">';
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$admins = UserManager::get_user_list_like(
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array('status' => COURSEMANAGER), array('username'),
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true
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);
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$select_admins .= '<option value="" >'.get_lang('None').'</option>';
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foreach ($admins as $admin) {
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$select_admins.= "<option value = '" . $admin['user_id'] . "' " . (($user_id == $admin['user_id']) ? ("selected='selected'") : '') . ">" .
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$admin['complete_name'] . "</option>";
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}
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$select_admins .= "</select>";
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echo '<div id="dialog-form" title="' . get_lang('Assign') . '" >';
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echo '<form id="frmResponsable" method="POST" action="ticket_details.php?ticket_id=' . $ticket['ticket']['id'] . '">
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<input type="hidden" name ="action" id="action" value="assign"/>
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<div>
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<div class="label">' . get_lang('Responsable') . ':</div>
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<div class="formw">' . $select_admins . '</div>
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</div>
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</form>';
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echo '</div>';
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echo '</table>';
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$messages = $ticket['messages'];
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$logs = TicketManager::get_assign_log($ticket_id);
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$counter = 1;
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foreach ($messages as $message) {
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$date = Display::url(
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date_to_str_ago($message['sys_insert_datetime']),
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'#',
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['title' => api_get_local_time($message['sys_insert_datetime']), 'class' => 'boot-tooltip']
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);
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$receivedMessage = '';
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if (!empty($message['subject'])) {
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$receivedMessage = '<b>'.get_lang('Subject') . ': </b> '.$message['subject'].'<br/>';
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}
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$receivedMessage = '<b>'.get_lang('Message') . ':</b><br/>'.$message['message'].'<br/>';
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$attachmentLinks = '';
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if (isset($message['attachments'])) {
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$attributeClass = array(
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'class' => 'attachment-link'
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);
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foreach ($message['attachments'] as $attach) {
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$attachmentLinks .= Display::tag('div', $attach['attachment_link'], $attributeClass);
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}
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}
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$entireMessage = $receivedMessage . $attachmentLinks;
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$counterLink = Display::url('#'.$counter, api_get_self().'?ticket_id='.$ticket_id.'#note-'.$counter);
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echo '<a id="note-'.$counter.'"> </a><h4>' . sprintf(get_lang('UpdatedByX'), $message['user_created']).' '.$date.
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' <span class="pull-right">'.$counterLink.'</span></h4>';
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echo Display::div(
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$entireMessage, ['class' => 'well']
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);
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$counter++;
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}
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$subject = get_lang('ReplyShort') .': '.$ticket['ticket']['subject'];
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if ($ticket['ticket']['status_id'] != TicketManager::STATUS_FORWARDED &&
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$ticket['ticket']['status_id'] != TicketManager::STATUS_CLOSE
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) {
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if (!$isAdmin && $ticket['ticket']['status_id'] != TicketManager::STATUS_UNCONFIRMED) {
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show_form_send_message($ticket['ticket']);
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} else {
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if (
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$ticket['ticket']['assigned_last_user'] == $user_id ||
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$ticket['ticket']['sys_insert_user_id'] == $user_id ||
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$isAdmin
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) {
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show_form_send_message($ticket['ticket']);
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}
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}
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}
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Display::display_footer();
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} else {
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$ticket_id = $_POST['ticket_id'];
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$content = $_POST['content'];
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$subject = $_POST['subject'];
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$message = isset($_POST['confirmation']) ? true : false;
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$file_attachments = $_FILES;
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$user_id = api_get_user_id();
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TicketManager::insert_message(
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$ticket_id,
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$subject,
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$content,
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$file_attachments,
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$user_id,
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'NOL',
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$message
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);
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if ($isAdmin) {
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TicketManager::updateTicket(
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[
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'priority_id' => $_POST['priority_id'],
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'status_id' => $_POST['status_id']
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],
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$ticket_id,
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api_get_user_id()
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);
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}
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Display::addFlash(Display::return_message(get_lang('Saved')));
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header("Location:" . api_get_self() . "?ticket_id=" . $ticket_id);
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exit;
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}
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|
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/**
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* @param array $ticket
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*/
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function show_form_send_message($ticket)
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{
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global $isAdmin;
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global $subject;
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global $plugin;
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$form = new FormValidator(
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'send_ticket',
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'POST',
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api_get_self() . '?ticket_id=' . $ticket['id'],
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'',
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array(
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'enctype' => 'multipart/form-data',
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'onsubmit' => 'return validate()',
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'class' => 'form-horizontal'
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)
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);
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if ($isAdmin) {
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$statusList = TicketManager::getStatusList();
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$form->addElement(
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'select',
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'status_id',
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get_lang('Status'),
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$statusList
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);
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$priorityList = TicketManager::getPriorityList();
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$form->addElement(
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'select',
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'priority_id',
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get_lang('Priority'),
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$priorityList,
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array(
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'id' => 'priority_id',
|
|
'for' => 'priority_id'
|
|
)
|
|
);
|
|
|
|
$form->setDefaults(
|
|
[
|
|
'priority_id' => $ticket['priority_id'],
|
|
'status_id' => $ticket['status_id'],
|
|
]
|
|
);
|
|
}
|
|
|
|
$form->addElement(
|
|
'text',
|
|
'subject',
|
|
get_lang('Subject'),
|
|
array(
|
|
'for' => 'subject',
|
|
'value' => $subject,
|
|
'style' => 'width: 540px;'
|
|
)
|
|
);
|
|
|
|
$form->addElement('hidden', 'ticket_id', $ticket['id']);
|
|
|
|
$form->addHtmlEditor(
|
|
'content',
|
|
get_lang('Message'),
|
|
false,
|
|
false,
|
|
array(
|
|
'ToolbarSet' => 'Profile',
|
|
'Width' => '550',
|
|
'Height' => '250'
|
|
)
|
|
);
|
|
|
|
if ($isAdmin) {
|
|
$form->addElement(
|
|
'checkbox',
|
|
'confirmation',
|
|
null,
|
|
get_lang('RequestConfirmation')
|
|
);
|
|
}
|
|
|
|
$form->addElement('file', 'attach_1', get_lang('FilesAttachment'));
|
|
$form->addLabel('', '<span id="filepaths"><div id="filepath_1"></div></span>');
|
|
$form->addLabel('',
|
|
'<span id="link-more-attach">
|
|
<span class="btn btn-success" onclick="return add_image_form()">' . get_lang('AddOneMoreFile') . '</span>
|
|
</span>
|
|
('.sprintf(get_lang('MaximunFileSizeX'), format_file_size(api_get_setting('message_max_upload_filesize'))).')
|
|
');
|
|
|
|
$form->addElement('html', '<br/>');
|
|
$form->addElement(
|
|
'button',
|
|
'compose',
|
|
get_lang('SendMessage'),
|
|
null,
|
|
null,
|
|
null,
|
|
'btn btn-primary'
|
|
);
|
|
|
|
$form->display();
|
|
}
|
|
|