Commit Graph

82 Commits (develop)

Author SHA1 Message Date
Júlia Jaeger Foresti cbe29e1b96 chore!: remove deprecated `livechat:saveDepartment` method (#37462) 2 weeks ago
Júlia Jaeger Foresti 7114041f3e chore!: remove deprecated `livechat:removeTag` method (#37406) 2 weeks ago
Júlia Jaeger Foresti 740de58aff chore!: remove deprecated `livechat:returnAsInquiry` method (#37392) 2 weeks ago
Guilherme Gazzo d77cd2f755
test(livechat): add deleteAgent function and integrate into end-to-en… (#37831) 2 weeks ago
Lucas Pelegrino 5b3f93c47a
chore: adds deprecation warning for `livechat:removeBusinessHour` and new endpoint to replace it (#37775) 3 weeks ago
Lucas Pelegrino 4182a7b43e
chore: replaces use of legacy `livechat:saveCustomFields` with new endpoint in api test helpers (#37767) 3 weeks ago
Lucas Pelegrino 872da49986
chore: adds a deprecation warning for `livechat:saveBusinessHour` (#37690) 3 weeks ago
Lucas Pelegrino dc67590d14
chore: Adds deprecation warning for `livechat:saveTag` and new endpoint to replace it (#37281) 4 weeks ago
Lucas Pelegrino a5a7343a83
chore: Adds deprecation warning on `livechat:addMonitor` with new endpoint to replace it (#37061) 1 month ago
dionisio-bot[bot] 8cbd9bfd05
fix: Visitor "lead capture" failing when there was no email/phone already registered (#37436) 2 months ago
Kevin Aleman 83642cbe49
fix: Visitor "lead capture" failing when there was no email/phone already registered (#36835) 2 months ago
Lucas Pelegrino 6a5eb79504
chore: Adds deprecation warning for `livechat:saveUnit` (#37255) 2 months ago
Lucas Pelegrino ba79354264
chore: Adds deprecation warning on `livechat:saveAgentInfo` with new endpoint replacing it (#36975) 3 months ago
Lucas Pelegrino 8d2ad40c46
chore: Adds deprecation warning on `livechat:removeCustomField` with new endpoint replacing it (#36933) 4 months ago
Kevin Aleman f751dd4b00
regression: Department & Unit limits not correctly applied to agents (#36801) 4 months ago
Kevin Aleman e81fedfca4
chore: Improve omnichannel tests & debug mode (#36587) 5 months ago
dionisio-bot[bot] 357525a46b
fix: Use `Livechat_enabled_when_agent_idle` settting where it's accepted (#36210) 7 months ago
Kevin Aleman 58fa34a79d
fix: Use `Livechat_enabled_when_agent_idle` settting where it's accepted (#36202) 7 months ago
Aleksander Nicacio da Silva 88b64aedfb
test: Added uuid to createUnit default name to prevent name collisions (#35738) 8 months ago
Kevin Aleman 5f11fea4ab
fix: Omnichannel's max amount of simultaneous chats not correctly evaluated (#35722) 9 months ago
Guilherme Gazzo 2c72ac44aa
test: improve tests to be able to run multiple times (#35699) 9 months ago
Kevin Aleman 0df16c4ca5
feat: New filters on `livechat/rooms` (#35147) 11 months ago
Kevin Aleman d5175eeb5b
fix: `Enabled when agent idle` setting not being respected by routing algorithms (#35029) 11 months ago
Kevin Aleman 8bfa650d59
test: Wrong setting used on test as placebo (#35076) 11 months ago
Matheus Barbosa Silva 79cba772bd
feat: Return `departmentsAllowedToForward` property in `livechat/config` endpoint (#33060) 1 year ago
Douglas Fabris 32d93a0666
feat: Single Contact Identification (#32727) 1 year ago
Abhinav Kumar af9fe068aa chore!: remove deprecated livechat:saveTrigger and livechat:removeTrigger method (#33429) 1 year ago
Rafael Tapia 682507c14c
feat: add history endpoint (#33349) 1 year ago
Matheus Barbosa Silva 9a38c8e13f
feat: Allow managing association to business units on departments' creation and update (#32682) 1 year ago
dionisio-bot[bot] ed7398d930
fix: Allow to use the token from `room.v` when requesting transcript instead of finding visitor (#33242) 1 year ago
Kevin Aleman 4146c3956d
fix: Allow to use the token from `room.v` when requesting transcript instead of finding visitor (#33211) 1 year ago
Matheus Barbosa Silva 7937ff741a
fix: System messages are counted as agents' first responses in livechat rooms (#32846) 1 year ago
Kevin Aleman ccf68286a9
chore: Add `departmentName` to the return values of `:agentId/departments` endpoint (#32943) 1 year ago
Jéssica Souza 69661b3356 regression: fallback offline department (#33009) 1 year ago
Jéssica Souza b3e6d3fdaf
regression: fallback offline department (#33009) 1 year ago
Tasso Evangelista e07a5158d6
refactor(tests): API tests (#32643) 2 years ago
Tiago Evangelista Pinto 70e39680ab
fix(Omnichannel): Contact Center sort by date (#32566) 2 years ago
dionisio-bot[bot] 6e7c5b36b1
fix(Omnichannel): Open expanded view (galery mode) for image attachments from livechat (#32256) 2 years ago
Martin Schoeler 747103fbda
fix: Livechat allowing file upload when setting is false (#31765) 2 years ago
Tiago Evangelista Pinto 28b4678d21
fix(Omnichannel): Open expanded view (galery mode) for image attachments from livechat (#31990) 2 years ago
Allan RIbeiro 4aba7c8a26
feat: allowing forward to offline dep (#31976) 2 years ago
Kevin Aleman fb8a695bc1
fix: Multiple type of BH making bots not available on opening (#31881) 2 years ago
Abhinav Kumar b0aace7147
fix: livechat agent status set to available after reactivation (#31651) 2 years ago
Kevin Aleman 1ccfc5d1a0
fix: Fallback forward department not working as expected on chat forwarding (#31296) 2 years ago
Kevin Aleman 7f5d8843a0
test: Omnichannel Agents, Visitors, Rooms & Routing tests (#30833) 2 years ago
Kevin Aleman ea8f99c082
test: Omnichannel Users & Departments (#30820) 2 years ago
Aleksander Nicacio da Silva 589c451e33
regression: Inquiries not showing "over MAC limit" indicator (#30763) 2 years ago
Murtaza Patrawala df5c496487
test: Improve tests for legacy omnichannel analytics (#30379) 2 years ago
Kevin Aleman 87e4a4aa56
fix: Avoid blank spaces being sent as comment when comment is required (#29868) 2 years ago
Murtaza Patrawala 722c6f3f02
regression: Open default BH not being unlinked when department is connected to a custom BH (#29894) 2 years ago