Optional custom title and description for OpsGenie (#50131)

* optional custom description for OpsGenie

* custom title and message, tests

* update changelog

* check for empty / whitespace only strings

* truncate the title to 130 characters if needed

* unnecessary validation removed

* truncate title to 127 characters and add three dots

pkg/services/ngalert/CHANGELOG.md

@@ -56,6 +56,7 @@ Scopes must have an order to ensure consistency and ease of search, this helps u
 - [ENHANCEMENT] Create folder 'General Alerting' when Grafana starts from the scratch #48866
 - [ENHANCEMENT] Rule changes authorization logic to use UID folder scope instead of ID scope #48970
 - [ENHANCEMENT] Scheduler: ticker to support stopping #48142
+- [ENHANCEMENT] Optional custom title and description for OpsGenie #50131
 - [ENHANCEMENT] Scheduler: Adds new metrics to track rules that might be scheduled #49874
   - `grafana_alerting_schedule_alert_rules `
   - `grafana_alerting_schedule_alert_rules_hash `

pkg/services/ngalert/notifier/available_channels.go

@@ -863,6 +863,20 @@ func GetAvailableNotifiers() []*alerting.NotifierPlugin {
 					PropertyName: "apiUrl",
 					Required:     true,
 				},
+				{
+					Label:        "Message",
+					Description:  "Alert text limited to 130 characters.",
+					Element:      alerting.ElementTypeInput,
+					InputType:    alerting.InputTypeText,
+					Placeholder:  `{{ template "default.title" . }}`,
+					PropertyName: "message",
+				},
+				{
+					Label:        "Description",
+					Description:  "A description of the incident.",
+					Element:      alerting.ElementTypeTextArea,
+					PropertyName: "description",
+				},
 				{
 					Label:        "Auto close incidents",
 					Element:      alerting.ElementTypeCheckbox,

pkg/services/ngalert/notifier/channels/opsgenie.go

@@ -7,6 +7,7 @@ import (
 	"fmt"
 	"net/http"
 	"sort"
+	"strings"
 
 	"github.com/prometheus/alertmanager/notify"
 	"github.com/prometheus/alertmanager/template"
@@ -36,6 +37,8 @@ type OpsgenieNotifier struct {
 	*Base
 	APIKey           string
 	APIUrl           string
+	Message          string
+	Description      string
 	AutoClose        bool
 	OverridePriority bool
 	SendTagsAs       string
@@ -49,6 +52,8 @@ type OpsgenieConfig struct {
 	*NotificationChannelConfig
 	APIKey           string
 	APIUrl           string
+	Message          string
+	Description      string
 	AutoClose        bool
 	OverridePriority bool
 	SendTagsAs       string
@@ -82,6 +87,8 @@ func NewOpsgenieConfig(config *NotificationChannelConfig, decryptFunc GetDecrypt
 		APIUrl:                    config.Settings.Get("apiUrl").MustString(OpsgenieAlertURL),
 		AutoClose:                 config.Settings.Get("autoClose").MustBool(true),
 		OverridePriority:          config.Settings.Get("overridePriority").MustBool(true),
+		Message:                   config.Settings.Get("message").MustString(`{{ template "default.title" . }}`),
+		Description:               config.Settings.Get("description").MustString(""),
 		SendTagsAs:                sendTagsAs,
 	}, nil
 }
@@ -98,6 +105,8 @@ func NewOpsgenieNotifier(config *OpsgenieConfig, ns notifications.WebhookSender,
 		}),
 		APIKey:           config.APIKey,
 		APIUrl:           config.APIUrl,
+		Description:      config.Description,
+		Message:          config.Message,
 		AutoClose:        config.AutoClose,
 		OverridePriority: config.OverridePriority,
 		SendTagsAs:       config.SendTagsAs,
@@ -180,13 +189,25 @@ func (on *OpsgenieNotifier) buildOpsgenieMessage(ctx context.Context, alerts mod
 	var tmplErr error
 	tmpl, data := TmplText(ctx, on.tmpl, as, on.log, &tmplErr)
 
-	title := tmpl(DefaultMessageTitleEmbed)
+	titleTmpl := on.Message
-	description := fmt.Sprintf(
+	if strings.TrimSpace(titleTmpl) == "" {
-		"%s\n%s\n\n%s",
+		titleTmpl = `{{ template "default.title" . }}`
-		tmpl(DefaultMessageTitleEmbed),
+	}
-		ruleURL,
+
-		tmpl(`{{ template "default.message" . }}`),
+	title := tmpl(titleTmpl)
-	)
+	if len(title) > 130 {
+		title = title[:127] + "..."
+	}
+
+	description := tmpl(on.Description)
+	if strings.TrimSpace(description) == "" {
+		description = fmt.Sprintf(
+			"%s\n%s\n\n%s",
+			tmpl(DefaultMessageTitleEmbed),
+			ruleURL,
+			tmpl(`{{ template "default.message" . }}`),
+		)
+	}
 
 	var priority string
 
@@ -202,6 +223,12 @@ func (on *OpsgenieNotifier) buildOpsgenieMessage(ctx context.Context, alerts mod
 		}
 	}
 
+	// Check for templating errors
+	if tmplErr != nil {
+		on.log.Warn("failed to template Opsgenie message", "err", tmplErr.Error())
+		tmplErr = nil
+	}
+
 	bodyJSON.Set("message", title)
 	bodyJSON.Set("source", "Grafana")
 	bodyJSON.Set("alias", alias)
@@ -244,9 +271,9 @@ func (on *OpsgenieNotifier) buildOpsgenieMessage(ctx context.Context, alerts mod
 	bodyJSON.Set("tags", tags)
 	bodyJSON.Set("details", details)
 	apiURL = tmpl(on.APIUrl)
-
 	if tmplErr != nil {
-		on.log.Warn("failed to template Opsgenie message", "err", tmplErr.Error())
+		on.log.Warn("failed to template Opsgenie URL", "err", tmplErr.Error(), "fallback", on.APIUrl)
+		apiURL = on.APIUrl
 	}
 
 	return bodyJSON, apiURL, nil

pkg/services/ngalert/notifier/channels/opsgenie_test.go

@@ -54,10 +54,81 @@ func TestOpsgenieNotifier(t *testing.T) {
 			}`,
 		},
 		{
-			name: "Default config with one alert and send tags as tags",
+			name:     "Default config with one alert, custom message and description",
+			settings: `{"apiKey": "abcdefgh0123456789", "message": "test message", "description": "test description"}`,
+			alerts: []*types.Alert{
+				{
+					Alert: model.Alert{
+						Labels:      model.LabelSet{"alertname": "alert1", "lbl1": "val1"},
+						Annotations: model.LabelSet{"ann1": "annv1", "__dashboardUid__": "abcd", "__panelId__": "efgh"},
+					},
+				},
+			},
+			expMsg: `{
+				"alias": "6e3538104c14b583da237e9693b76debbc17f0f8058ef20492e5853096cf8733",
+				"description": "test description",
+				"details": {
+					"url": "http://localhost/alerting/list"
+				},
+				"message": "test message",
+				"source": "Grafana",
+				"tags": ["alertname:alert1", "lbl1:val1"]
+			}`,
+		},
+		{
+			name: "Default config with one alert, message length > 130",
+			settings: `{
+				"apiKey": "abcdefgh0123456789",
+				"message": "IyJnsW78xQoiBJ7L7NqASv31JCFf0At3r9KUykqBVxSiC6qkDhvDLDW9VImiFcq0Iw2XwFy5fX4FcbTmlkaZzUzjVwx9VUuokhzqQlJVhWDYFqhj3a5wX0LjyvNQjsqT9WaWJAWOJanwOAWon"
+				}`,
+			alerts: []*types.Alert{
+				{
+					Alert: model.Alert{
+						Labels:      model.LabelSet{"alertname": "alert1", "lbl1": "val1"},
+						Annotations: model.LabelSet{"ann1": "annv1", "__dashboardUid__": "abcd", "__panelId__": "efgh"},
+					},
+				},
+			},
+			expMsg: `{
+				"alias": "6e3538104c14b583da237e9693b76debbc17f0f8058ef20492e5853096cf8733",
+				"description": "[FIRING:1]  (val1)\nhttp://localhost/alerting/list\n\n**Firing**\n\nValue: [no value]\nLabels:\n - alertname = alert1\n - lbl1 = val1\nAnnotations:\n - ann1 = annv1\nSilence: http://localhost/alerting/silence/new?alertmanager=grafana&matcher=alertname%3Dalert1&matcher=lbl1%3Dval1\nDashboard: http://localhost/d/abcd\nPanel: http://localhost/d/abcd?viewPanel=efgh\n",
+				"details": {
+					"url": "http://localhost/alerting/list"
+				},
+				"message": "IyJnsW78xQoiBJ7L7NqASv31JCFf0At3r9KUykqBVxSiC6qkDhvDLDW9VImiFcq0Iw2XwFy5fX4FcbTmlkaZzUzjVwx9VUuokhzqQlJVhWDYFqhj3a5wX0LjyvNQjsq...",
+				"source": "Grafana",
+				"tags": ["alertname:alert1", "lbl1:val1"]
+			}`,
+		},
+		{
+			name:     "Default config with one alert, templated message and description",
+			settings: `{"apiKey": "abcdefgh0123456789", "message": "Firing: {{ len .Alerts.Firing }}", "description": "{{ len .Alerts.Firing }} firing, {{ len .Alerts.Resolved }} resolved."}`,
+			alerts: []*types.Alert{
+				{
+					Alert: model.Alert{
+						Labels:      model.LabelSet{"alertname": "alert1", "lbl1": "val1"},
+						Annotations: model.LabelSet{"ann1": "annv1", "__dashboardUid__": "abcd", "__panelId__": "efgh"},
+					},
+				},
+			},
+			expMsg: `{
+				"alias": "6e3538104c14b583da237e9693b76debbc17f0f8058ef20492e5853096cf8733",
+				"description": "1 firing, 0 resolved.",
+				"details": {
+					"url": "http://localhost/alerting/list"
+				},
+				"message": "Firing: 1",
+				"source": "Grafana",
+				"tags": ["alertname:alert1", "lbl1:val1"]
+			}`,
+		},
+		{
+			name: "Default config with one alert and send tags as tags, empty description and message",
 			settings: `{
 				"apiKey": "abcdefgh0123456789",
-				"sendTagsAs": "tags"
+				"sendTagsAs": "tags",
+				"message": " ",
+				"description": " "
 			}`,
 			alerts: []*types.Alert{
 				{