grafana/docs/sources/alerting/fundamentals/notifications/contact-points.md

aliases	canonical	description	keywords	labels	title	weight
[../../fundamentals/contact-points/ ../../fundamentals/contact-points/contact-point-types/ ../../contact-points/ ../../unified-alerting/contact-points/]	https://grafana.com/docs/grafana/latest/alerting/fundamentals/notifications/contact-points/	Learn about contact points and the supported contact point integrations	[grafana alerting guide contact point notification channel create]	[{products [cloud enterprise oss]}]	Contact points	112

Contact points

Contact points contain the configuration for sending notifications. A contact point is a list of integrations, each of which sends a notification to a particular email address, service, or URL. Contact points can have multiple integrations of the same kind, or a combination of integrations of different kinds. For example, a contact point could contain a Pagerduty integration; an email and Slack integration; or a Pagerduty integration, a Slack integration, and two email integrations. You can also configure a contact point with no integrations; in which case no notifications are sent.

A contact point cannot send notifications until it has been added to a notification policy. A notification policy can only send alerts to one contact point, but a contact point can be added to a number of notification policies at the same time. When an alert matches a notification policy, the alert is sent to the contact point in that notification policy, which then sends a notification to each integration in its configuration.

Contact points can be configured for the Grafana Alertmanager as well as external alertmanagers.

You can also use notification templating to customize notification messages for contact point integrations.

Note:

If you've created an OnCall contact point in the Grafana OnCall application, you can view it in the Alerting application.

Supported contact point integrations

The following table lists the contact point integrations supported by Grafana.

Name	Type	Grafana Alertmanager	Other Alertmanagers
DingDing	dingding	Supported	N/A
Discord	discord	Supported	N/A
Email	email	Supported	Supported
Google Chat	googlechat	Supported	N/A
Kafka	kafka	Supported	N/A
Line	line	Supported	N/A
Microsoft Teams	teams	Supported	Supported
Opsgenie	opsgenie	Supported	Supported
Pagerduty	pagerduty	Supported	Supported
Prometheus Alertmanager	prometheus-alertmanager	Supported	N/A
Pushover	pushover	Supported	Supported
Sensu Go	sensugo	Supported	N/A
Slack	slack	Supported	Supported
Telegram	telegram	Supported	N/A
Threema	threema	Supported	N/A
VictorOps	victorops	Supported	Supported
Webhook	webhook	Supported	Supported (different format)
Cisco Webex Teams	webex	Supported	Supported
WeCom	wecom	Supported	N/A
Zenduty	webhook	Supported	N/A