@ -152,6 +152,8 @@ class TicketManager
/**
* @param int $userId
* @param int $categoryId
*
* @return bool
*/
public static function userIsAssignedToCategory($userId, $categoryId)
{
@ -166,6 +168,8 @@ class TicketManager
/**
* @param int $categoryId
*
* @return array
*/
public static function getUsersInCategory($categoryId)
{
@ -272,7 +276,8 @@ class TicketManager
if ($request_user == '' & & $source == 'VRT') {
$request_user = $user_id;
}
$sql_insert_ticket = "INSERT INTO $table_support_tickets
// insert_ticket
$sql = "INSERT INTO $table_support_tickets
(
project_id,
category_id,
@ -302,7 +307,7 @@ class TicketManager
'$now',
'$source'
)";
Database::query($sql_insert_ticket );
Database::query($sql);
$ticket_id = Database::insert_id();
if ($assigned_user != 0) {
@ -313,20 +318,22 @@ class TicketManager
$ticket_code = "A" . str_pad(
(int) $ticket_id, 11, "0", STR_PAD_LEFT
);
$sql_update_code = "UPDATE $table_support_tickets
// Update code
$sql = "UPDATE $table_support_tickets
SET ticket_code = '$ticket_code'
WHERE ticket_id = '$ticket_id'";
Database::query($sql_update_code );
Database::query($sql);
$data_files = array();
$sql_update_total = "UPDATE $table_support_category
// Update total
$sql = "UPDATE $table_support_category
SET total_tickets = total_tickets +1
WHERE category_id = '$category_id';";
Database::query($sql_update_total );
Database::query($sql);
if (self::insert_message($ticket_id, $subject, $content, $file_attachments, $request_user)) {
global $data_files;
if ($other_area) {
$user = api_get_user_info($request_user);
$helpDeskMessage = '< table >
$helpDeskMessage =
'< table >
< tr >
< td width = "100px" > < b > ' . get_lang('User') . '< / b > < / td >
< td width = "400px" > ' . $user['firstname']. ' ' . $user['lastname'] . '< / td >
@ -335,6 +342,14 @@ class TicketManager
< td width = "100px" > < b > ' . get_lang('Username') . '< / b > < / td >
< td width = "400px" > ' . $user['username'] . '< / td >
< / tr >
< tr >
< td width = "100px" > < b > ' . get_lang('Email') . '< / b > < / td >
< td width = "400px" > ' . $user['email'] . '< / td >
< / tr >
< tr >
< td width = "100px" > < b > ' . get_lang('Phone') . '< / b > < / td >
< td width = "400px" > ' . $user['phone'] . '< / td >
< / tr >
< tr >
< td width = "100px" > < b > ' . get_lang('Date') . '< / b > < / td >
< td width = "400px" > ' . api_convert_and_format_date($now, DATE_TIME_FORMAT_LONG) . '< / td >
@ -349,6 +364,9 @@ class TicketManager
< / tr >
< / table > ';
global $data_files;
if ($other_area) {
// Send email to "other area" email
api_mail_html(
$plugin->get_lang('VirtualSupport'),
@ -380,6 +398,44 @@ class TicketManager
);
}
if (!empty($category_id)) {
$categoryInfo = TicketManager::getCategory($category_id);
if ($plugin->get('warn_admin_no_user_in_category')) {
$usersInCategory = TicketManager::getUsersInCategory($category_id);
if (empty($usersInCategory)) {
$subject = sprintf(
$plugin->get_lang('WarningCategoryXDoesntHaveUsers'),
$categoryInfo['name']
);
$message = '< h2 > '.$plugin->get_lang('TicketInformation').'< / h2 > < br / > '.$helpDeskMessage;
if ($plugin->get('send_warning_to_all_admins')) {
$admins = UserManager::get_all_administrators();
foreach ($admins as $userId => $data) {
if ($data['active']) {
MessageManager::send_message_simple(
$userId,
$subject,
$message
);
}
}
} else {
MessageManager::send_message_simple(
api_get_user_id(),
$subject,
$message
);
}
}
}
}
return true;
} else {
Julio
9 years ago