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@ -181,7 +181,7 @@ class TicketManager |
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if (self::userIsAssignedToCategory($userId, $categoryId) == false) { |
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$params = [ |
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'category_id' => $categoryId, |
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'user_id' => $userId, |
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'user_id' => $userId |
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]; |
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Database::insert($table, $params); |
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} |
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@ -328,7 +328,6 @@ class TicketManager |
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if (!empty($assigned_user)) { |
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$assignedUserInfo = api_get_user_info($assigned_user); |
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if (empty($assignedUserInfo)) { |
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return false; |
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} |
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} |
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@ -545,7 +544,6 @@ class TicketManager |
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return true; |
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} else { |
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return false; |
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} |
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} |
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@ -562,7 +560,6 @@ class TicketManager |
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$user_id = intval($user_id); |
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if (empty($ticket_id)) { |
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return false; |
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} |
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@ -691,7 +688,7 @@ class TicketManager |
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'sys_insert_datetime' => $now, |
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'sys_lastedit_user_id' => $user_id, |
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'sys_lastedit_datetime' => $now, |
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'status' => $status, |
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'status' => $status |
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]; |
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Database::insert($table_support_messages, $params); |
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@ -1605,7 +1602,7 @@ class TicketManager |
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$table_support_tickets = Database::get_main_table(TABLE_TICKET_TICKET); |
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$now = api_get_utc_datetime(); |
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$userId = api_get_user_id(); |
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$sql = "UPDATE $table_support_tickets * |
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$sql = "UPDATE $table_support_tickets |
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SET |
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status_id = '".self::STATUS_CLOSE."', |
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sys_lastedit_user_id ='$userId', |
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@ -1690,10 +1687,14 @@ class TicketManager |
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$user_id = api_get_user_id(); |
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} |
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$sql = "SELECT ticket.code, ticket.sys_insert_datetime , |
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ticket.sys_lastedit_datetime , cat.name as category , |
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$sql = "SELECT |
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ticket.code, |
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ticket.sys_insert_datetime, |
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ticket.sys_lastedit_datetime, |
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cat.name as category, |
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CONCAT(user.lastname,' ', user.firstname) AS fullname, |
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status.name as status , ticket.total_messages as messages , |
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status.name as status, |
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ticket.total_messages as messages, |
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ticket.assigned_last_user as responsable |
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FROM $table_support_tickets ticket, |
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$table_support_category cat , |
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@ -2164,8 +2165,6 @@ class TicketManager |
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return $form; |
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} |
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// |
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/** |
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* @return array |
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*/ |
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