Add notifications + update lang vars

plugin/ticket/lang/english.php

@@ -83,4 +83,5 @@ $strings['AreYouSure'] = "Are you sure?";
 $strings['allow_student_add'] = "Allow students to generate tickets";
 $strings['PleaseBeforeRegisterATicketSelectOneUser'] = "Please select a user before you register a ticket.";
 $strings['RequestConfirmation'] = "Request confirmation";
-
+$strings['TicketUpdated'] = "Ticket updated";
+$strings['TicketClosed'] = "Ticket closed";

plugin/ticket/lang/french.php

@@ -83,4 +83,5 @@ $strings['AreYouSure'] = "Êtes-vous certain?";
 $strings['allow_student_add'] = "Permettre à l'étudiant de générer des tickets";
 $strings['PleaseBeforeRegisterATicketSelectOneUser'] = "Veuillez sélectionner un utilisateur avant d'enregistrer un ticket.";
 $strings['RequestConfirmation'] = "Demander confirmation";
-
+$strings['TicketUpdated'] = "Ticket modifié";
+$strings['TicketClosed'] = "Ticket fermé";

plugin/ticket/lang/spanish.php

@@ -13,10 +13,10 @@ $strings['Program'] = "Programa";
 $strings['Responsible'] = "Responsable";
 $strings['Status'] = "Estado";
 $strings['Message'] = "Mensajes";
-$strings['Description'] = "Descripcion";
+$strings['Description'] = "Descripción";
 $strings['Tickets'] = "Tickets";
 $strings['MyTickets'] = "Mis Tickets";
-$strings['MsgWelcome'] = "Bienvenido a su sección MIS TICKETS. Esta sección le permite revisar sus Tickets de Soporte generados en SOPORTE TECNICO";
+$strings['MsgWelcome'] = "Bienvenido a su sección MIS TICKETS. Esta sección le permite revisar sus Tickets de Soporte generados en SOPORTE TÉCNICO";
 $strings['TckSuccessSave'] = "Se registró con éxito su ticket";
 $strings['TckClose'] = "Cerrar Tickets";
 $strings['TckNew'] = "Nuevo Ticket";
@@ -24,14 +24,14 @@ $strings['TcksNew'] = "Tickets Nuevos";
 $strings['Unassigned'] = "No asignados";
 $strings['Unassign'] = "Desasignado";
 $strings['Read'] = "Leídos";
-$strings['Unread'] = "No Leídos";
+$strings['Unread'] = "No leídos";
 $strings['RegisterDate'] = "Fecha de Registro";
 $strings['AssignedTo'] = "Asignado a";
 $strings['ValidUser'] = "Debe seleccionar a un usuario";
 $strings['ValidType'] = "Debe seleccionar un tipo";
 $strings['ValidSubject'] = "Debe escribir un asunto";
 $strings['ValidCourse'] = "Debe elegir un curso";
-$strings['ValidEmail'] = "Debe digitar un email valido";
+$strings['ValidEmail'] = "Debe escribir un email válido";
 $strings['ValidMessage'] = "Debe escribir un mensaje";
 $strings['PersonalEmail'] = "Email Personal";
 $strings['Optional'] = "Opcional";
@@ -65,7 +65,7 @@ $strings['IfYouAreSureTheTicketWillBeClosed'] = "Si está seguro el Ticket será
 $strings['YourQuestionWasSentToTheResponableAreaX'] = "<p>Su consulta fue reenviada al área responsable: <a href='mailto: %s'>%s</a></p>";
 $strings['YourAnswerToTheQuestionWillBeSentToX'] = "<p>La respuesta a su consulta será enviada al correo:<a href='#'>%s</a></p>";
 $strings['VirtualSupport'] = "Soporte Virtual";
-$strings['IncidentResentToVirtualSupport'] = "El incidente ha sido reenviado al Soporte Virtual";
+$strings['IncidentResentToVirtualSupport'] = "El incidente ha sido reenviado al Soporte Técnico";
 $strings['DateLastEdition'] = "Fecha Última Edición";
 $strings['GeneralInformation'] = "Información General";
 $strings['TicketsAboutGeneralInformation'] = "Tickets acerca de Infomación General.";
@@ -81,11 +81,11 @@ $strings['OnlineEvaluation'] = "Evaluación en línea";
 $strings['TicketsAboutOnlineEvaluation'] = "Tickets relacionados a las evaluaciones en línea";
 $strings['ToBeAssigned'] = "Por Asignar";
 $strings['Untill'] = "Hasta";
-$strings['TicketWasThisAnswerSatisfying'] = "¿Fué la respuesta al Ticket satisfactoria?";
+$strings['TicketWasThisAnswerSatisfying'] = "¿Fue la respuesta al Ticket satisfactoria?";
 $strings['TicketDetail'] = "Detalle del Ticket";
 $strings['AreYouSure'] = "¿Está seguro?";
-
+$strings['allow_student_add'] = "Permitir al estudiante generar Tickets";
-$strings['allow_student_add'] = "Permitir al studiante generar Tickets";
 $strings['PleaseBeforeRegisterATicketSelectOneUser'] = "Por favor, antes de registrar un Ticket seleccione un usuario.";
 $strings['RequestConfirmation'] = "Solicitar confirmación";
-
+$strings['TicketUpdated'] = "Ticket actualizado";
+$strings['TicketClosed'] = "Ticket cerrado";

plugin/ticket/src/ticket.class.php

@@ -1113,6 +1113,65 @@ class TicketManager
         }
     }
 
+    /**
+     * @param int $ticketId
+     * @param int $userId
+     * @param string $title
+     * @param string $message
+     */
+    public static function sendNotification($ticketId, $userId, $title, $message)
+    {
+        global $plugin;
+        $userInfo = api_get_user_info($userId);
+        $ticketInfo = self::get_ticket_detail_by_id($ticketId, $userId);
+        $requestUserInfo = $ticketInfo['usuario'];
+        $ticketCode = $ticketInfo['ticket']['ticket_code'];
+        $status = $ticketInfo['ticket']['status'];
+        $priority = $ticketInfo['ticket']['priority'];
+
+        $titleEmail = "[$ticketCode] $title";
+        $messageEmail = $plugin->get_lang('TicketNum').": $ticketCode <br />";
+        $messageEmail .= $plugin->get_lang('Status').": $status <br />";
+        $messageEmail .= $plugin->get_lang('Priority').": $priority <br />";
+        $messageEmail .= '<hr /><br />';
+        $messageEmail .= $message;
+
+        /*MessageManager::send_message_simple(
+            $requestUserInfo['user_id'],
+            $titleEmail,
+            $messageEmail
+        );
+
+        MessageManager::send_message_simple(
+            $userInfo['user_id'],
+            $titleEmail,
+            $messageEmail
+        );*/
+
+        api_mail_html(
+            $requestUserInfo['complete_name'],
+            $requestUserInfo['email'],
+            $titleEmail,
+            $messageEmail,
+            null,
+            null,
+            array(),
+            null
+        );
+
+        // Admin
+        api_mail_html(
+            $userInfo['complete_name'],
+            $userInfo['email'],
+            $titleEmail,
+            $messageEmail,
+            null,
+            null,
+            array(),
+            null
+        );
+    }
+
     /**
      * @param $status_id
      * @param $ticket_id
@@ -1124,6 +1183,7 @@ class TicketManager
         $ticket_id,
         $user_id
     ) {
+        global $plugin;
         $table_support_tickets = Database::get_main_table(TABLE_TICKET_TICKET);
 
         $ticket_id = intval($ticket_id);
@@ -1139,6 +1199,12 @@ class TicketManager
         $result = Database::query($sql);
 
         if (Database::affected_rows($result) > 0) {
+            self::sendNotification(
+                $ticket_id,
+                $user_id,
+                $plugin->get_lang('TicketUpdated'),
+                $plugin->get_lang('TicketUpdated')
+            );
             return true;
         } else {
             return false;
@@ -1204,6 +1270,7 @@ class TicketManager
      */
     public static function close_ticket($ticket_id, $user_id)
     {
+        global $plugin;
         $ticket_id = intval($ticket_id);
         $user_id = intval($user_id);
 
@@ -1216,6 +1283,13 @@ class TicketManager
                     end_date ='$now'
                 WHERE ticket_id ='$ticket_id'";
         Database::query($sql);
+
+        self::sendNotification(
+            $ticket_id,
+            $user_id,
+            $plugin->get_lang('TicketClosed'),
+            $plugin->get_lang('TicketClosed')
+        );
     }
 
     /**